Trey and Landon went above and beyond to help me out of a difficult situation, difficult for both me and U-Haul. They both spent extra time to prove I was not responsible for the damage to the truck I had rented. They did not have to do that, but they did because they are fine men and simply wanted the truth and wanted to help me. Thank you, Trey and Landon!
Jonathon HCustomer Reviews for U-Haul of Elysian Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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LANDON DDo not go to this location if you plan on dropping off equipment after hours. System was not working. Had to go to a further location to drop off.
Monica YThe only reason I wouldn’t recommend this location is the manager is very rude.
Mary KGreat crew
Paul FAgent was ok
Robert GStaff was amazing and helpful and quick
CHARLES GSomeone used my account to book U-Haul. I don’t know how U-Haul used my account for someone booking. U-Haul is too worst.
Midhi NThe previous location totally fucked us and left us hanging. Luckily this place helped us out. The first one was terrible and I plan to spread how shitty they were.
JORDAN RThe employee checking in the equipment demonstrated genuine concern regarding the safety of the equipment and assured me he would have it checked out before it was leased to the next customer.
Craig CExelente servicio
lazaro rEverything
Nicholas MEverything went smoothly. Staff was very helpful.
Anthony RThe door on the passenger’s side I had to slam really hard for it to close, everything else was perfect, including the man from Jackson, MS that helped me return the U-Haul today, Monday June 8.
MARQUITA AI’m a frequent customer and always get a great vehicle to drive for our church adventurers! Thanks to Trey, Landon and the nice young lady that helped me this time!!!
Dawn CGreat pickup experience!
DOUGLAS GWe arrived shortly after they opened at 7am and were out of there with trailer in tow within 10 minutes. And we even had to wait briefly as the family in front of us was helped. This was the most efficient location I’ve been in and I’ve used U-Haul for all 5 of my moves within the last 9 years. I was rescheduled at this location because my usual didn’t have the equipment available but will always go here in the future even with it being a little farther away from me than the others. And when we returned the trailer, they had it disconnected before we were even able to get out of the car. Thank you to Raymond and your team for making the process easy and seamless. So in summary, I highly recommend!
Olivia OFrom the moment I reached to the location everyone was very friendly and helpful. It was a very seamless process from start to finish
Dwaine FI cannot believe how antiquated the computer system is for U-Haul. I had to wait well over an hour because the computer kept crashing. I feel for the hard-working guys behind the counter that have to put up with this every day. The guys at this location are an exceptional crew. U-Haul needs to do something about bringing their computer system up-to-date. Totally ridiculous.
Patrick HExcelente
FRANKLIN RThey forgot my moving mats I paid for - said they would credit my account back - and didn’t. Employee was pretty bad, bad attitude, didn’t want to be there “his words”.. and was overall pretty bad impression of the location - owner was good tho
David HCheck-in was very slow due to the system. I already had a reservation and uploaded my license; it should’ve been a quick in and out but it ended up being an hour wait to get the truck. Drop off was much improved I was able to just pull in and hand my keys over.
Chenchira LThe return location was 25 miles away from my home. There is a U-haul location 4 miles away from my home which was the location I requested for the return when I booked the rental. I had to travel 42 miles further to drop off the toy hauler. This is horrible customer service.
Roy SThe mechanical functionality of the moving trucks should be taken into more consideration i.e (engine, transmission etc.)
Maurice HCourteous and professional staff
Cesar MU-Haul smelled like someone had been hauling animals in it. Had water inside as well. Pick up got moved to another location 30 mins away & they also switch the drop off location. Inconvenience on multiple things & offered no compensation.
Tershaard BGreat service. Very helpful.
Phyllis S2nd time using this location and U-Haul..great experience both times
Philip SThese folks were super easy to get along with, considering we had to change our return date / time more than once. Customer service the way customer service was meant to be done.
Christopher Mvery good experience with your agent
Roy MThe staff who serve customers are not friendly; they need to be friendly with people.
rolando jGreat people to work without any issues. I got in and out with a 5x8 trailer with no appointment.
ADRIAN GTodo bien exelente
Jonaiker MGreat people and even better services
Ronnie CGreat service at this location. Vehicle was super clean and staff answered all my questions.
Eloh OCalled in to there to explain I was going to be a few hours late that I was still coming. And they canceled the rental and then jacked the rate on me when I threw a fit they magically found my old rental and then comped me the original detail. Just rude and the truck has a bunch of sand in the back
John GVery attentive and helpful.
david pI returned the truck after hours and the parking lot was so full that I had a hard time entering the lot and finding a place to park the 26' truck. Also, they charged me for fuel and I had to call U-Haul to get it refunded.
DOUGLAS RThe crew at this location was excellent!
Lila DAmazing employees, hubby dropped off through the app right after closing hours, accidentally forgot his lock key on the truck key after dropping it in the return box and a very kind employee who hadn’t left yet got it out for him.
Peter-James RStaff were great no issues, no need to change
Michael WIt would have been great if the 15" truck had cruise control.
Benjamin dThe owner was very helpful in finding a way to load the trailer as the ramp was too steep to pull our car up without bottoming out.
Eric NEverything seemed fine to me.
Stephen SThe truck was very useful and reliable and I will most definitely contact you all again if I ever need to rent a truck to get my items moved. Thank you for your service.
Randy PNone
JAMES LThe employees hate their jobs. Their obvious disdain is palable and it translates into NO customer service. Shocking a business operates like this.
diane lBoth of the helpers were very pleasant and helpful with a smile. I was in and out in 10 minutes.
Ted HPoor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.
Bo W | Overall ExperienceNice location
Katie K | Overall ExperienceOver charged for my u-Boxes.
SHAUN J | Overall ExperienceGreat experience.
Bradley A | Overall ExperienceGreat service!
Sunhaeng L | Overall Experience