Customer Reviews for U-Haul of Elysian Field

6,830 reviews

3904 Nolensville Pike   Nashville, TN 37211
(Across street from Plaza Mariachi and Castle Dental)

(615) 832-2024

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(615) 832-2024

3904 Nolensville Pike
Nashville, TN 37211
(Across street from Plaza Mariachi and Castle Dental)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

You guys got this can't think of anything 5 star

wendel J. 
Rating:
2.0

I was erroneously charged for fuel. Despite responding to uhaul and providing pictures that evidenced I returned the truck with more fuel than it went out with they refuse to respond much less refund the money. The automated system is also borderline useless for either renting or returning the truck.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Very pleasant, quick and efficient. And helped with directions. Great experience.

george B. 
Rating:
5.0

Customer did not leave a comment.

trish S. 
Rating:
5.0

Great staff.

denise J. 
Rating:
3.0

We were able to make the U-Haul reservation for Sunday to pick up our U-Haul at 8 am even though that location does not open until 9 am. When we tried to download the app to pick up the keys they site kept saying “password not set up” although we had verified the account several times. After we waited until 9 o'clock to go in and pick up the truck, they informed us that the truck we were supposed to get the 26' truck was “not brought back” but they had a 20' they could give us. There was no offering of a different location. Thankfully our movers were able to stack everything to where we only had 2 trips with the 2nd trip being much lighter. If there is going to be a change in the reservation please inform the person before I get there so they can have time to consider other options. Also do not let there be a reservation before the opening of the store. I will say they did give us extra miles and our rate was dropped to what it should be for a 20' truck but it was an inconvenience to have to make 2 trips when it would've easily been done in 1 had we had the correct truck.

Riley D. 
Rating:
5.0

Outstanding service, quality and value. They made our move easy and seamless.

William G. 
Rating:
5.0

Great customer service which started with Brandon at Compton Uhaul. Roger, Zack and the transporter guru were all extremely helpful and finally J at my final destination all took incredible care of me and my needs.

Roy W. 
Rating:
5.0

Check the doors to make sure they completely easy to close.

MARY D. 
Rating:
4.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Always great service at this location. As a frequent, repeat customer I pass by closer locations to go to go here for fast, friendly service. Thanks!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

Garrett L. 
Rating:
5.0

Customer did not leave a comment.

Clay S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Great location and personnel.

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
4.0

Very accommodating during critical times of death.

Sharon O. 
Rating:
3.0

Customer did not leave a comment.

JEFFERY F. 
Rating:
5.0

Customer did not leave a comment.

Berkcan K. 
Rating:
5.0

Dave was amazing! He is the reason why I pass many Uhauls to get to this location. He is genuine and caring. The gentleman that works the day shift on Fridays needs a lot of customer service training. His unprofessional tone and verbiage on the phone mixed with no empathy and low emotional intelligence could potentially hurt customer retention.

Jared G. 
Rating:
5.0

Staff Is very nice

MARVIN K. 
Rating:
5.0

Had a little billing issue which they fixed quickly. Nice people, quality product, honest. I will be back next time I need to rent a trailer and recommend this company and location to others.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Jishon B. 
Rating:
5.0

Helped us unload dolly and got permission for us to drop off truck and dolly at closer location. Great service!

Rhonda T. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
3.0

Don't charge for a full extra day when the trailer is an hour late after paying for 2 days.

MICHAEL W. 
Rating:
5.0

Just keep the same service & antention👍🏻👍🏻

Tereas G. 
Rating:
4.0

The only issue we had was that our trailer had a leak in the roof and our furniture got wet. Would have thought we would have been compensated in some way but nothing was done.

William K. 
Rating:
3.0

Functionally the truck worked and it was clean. The truck itself had cracks and damage to it which is to be expected since it's a rental moving truck. The location is t the best and I would have rented in Franklin but they didn't have a truck available. I will recommend UHaul to friends

David L. 
Rating:
2.0

Although I reserved an appliance dolly with my truck, one was not included. The steering wheel also had a considerable amount of give to it and was not properly centered, thus when driving straight I had to drive with the steering wheel turned 30 degrees to the left. Also the engine had significant performance issues. It would alternate between lurching forward and backward rapidly, causing not only my body to be violently jerking around in the cab but also caused significant damage to items in the back of the truck. The vehicle I had should be decommissioned. I will never rent from UHAUL again.

MARK C. 
Rating:
5.0

The u haul was helping me so much thank you for your help

mena Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

Preston G. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Keep Up The Good work That yal Do

MARVIN K. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

Better customer service skills from your staff.

Wilson C. 
Rating:
2.0

I reserved off the app. For the second time the app changed my reservation from an open top to an enclosed. Came in to an empty office, reservation process was the longest and most complicated I have dealt with in a long time. Definitely won't come back to thia location.

Donald W. 
Rating:
1.0

The service people were RUDE!!!! I will never return to this location....I wish I did not need the truck because I would have NOT USED THE TRUCK AT THIS LOCATION. I will be completing a Google review as well advising of my experience at this location.

Katherine R. 
Rating:
5.0

Great people here and go out of their way to take care of your needs!!

Matt H. 
Rating:
5.0

No issues, in and out

James H. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Everything is good

Luis Antnio H. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

more customer seating

Lloyd P. 
Rating:
2.0

Customer did not leave a comment.

Larosha J. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
1.0

This location was not my choice. They changed it at the last minute from the location that I ordered it from. Very inconvenient. Also, their customer Sevice was poor. The first person I encountered was more interested in speaking with a friend that interrupted the transaction then helping me. When I returned it, the person that I encountered literally did not speak to me, even after I told him that I needed to return the trailer. He just walked away. I waited for another person that was helpful.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Julian E. 
Rating:
1.0

Brought the truck back same day full of gas but still trying to charge me

taylor B. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Beat the time estimate.

Tim C. 
Rating:
4.0

Return process is complicated and involves too many steps.

Sam Paul S. 
Rating:
1.0

As soon as you got my phone number you sold it for others to advertise to me. Fuck you! I'll never use you again.

aaron C. 
Rating:
5.0

Customer did not leave a comment.

Latoya T. 
Rating:
5.0

were really good Help me with everything

terry B. 
Rating:
5.0

Great job very helpful thanks

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

HsiNien T. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

The lug nuts were loose on both of my trailer tires. One fell off, while others were on their way. When I called, I had to wait 1+hr to get it fixed. I received no recompense after my trip was delayed, I returned the trailer early and had my life and the life of others put in danger due to this incident. Critical things like lug nuts should be checked by 2 different people with every service. Recompense be made to customers for early return, delayed trips, and security issues. Make videos and provide training how to load and drive trailers. Inform customers of common problems with trailers, for instance, the chain touching the ground, and tongue fin scraping at major inclinations. Speed limit sign should be visible for people driving behind the trailer so they can understand why you are driving so slow.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

Kaelin M. 
Rating:
1.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

You guys did a great job!

Ed E. 
Rating:
5.0

Customer did not leave a comment.

Earl H. 
Rating:
5.0

I had to wait for assistance when I got there but they were busy and I was early. It didn't take very long at all to install my hitch and the wiring harness. I was impressed! 😉

ANGELA T. 
Rating:
3.0

We reserved a 26' truck. When we arrived there were no trucks available. We had to settle for a 20' truck which meant making 2 trips. It cost me $300 to keep my movers around for the second trip. The guy at the Uhaul store was rude and condescending.

George A. 
Rating:
5.0

great customer service, courteous and professional

Marc S. 
Rating:
1.0

Customer did not leave a comment.

Rosie K. 
Rating:
4.0

had reservation @3 to pick up truck, had to wait until 3:20

Yvette N. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
1.0

No equipment at location. Had to drive 20 miles the no furniture pads had to go to another location. Elysian Fields service apathetic....

William H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL U. 
Rating:
5.0

Great job!!

ANgelina D. 
Rating:
5.0

Customer did not leave a comment.

Thad E. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Good

maher A. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Carlin T. 
Rating:
5.0

Customer did not leave a comment.

Kae A. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

An amazing team at this location. Best rental service and experience I have ever had. These guys love what they do,

Ben S. 
Rating:
5.0

friendly staff, good customer service, keep it up!

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Morgan L. 
Rating:
5.0

Except for the cracked finder on the dolly, everything went great

Charles B. 
Rating:
1.0

Poor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.

Bo W.  |  Overall Experience 
Rating:
5.0

Nice location

Katie K.  |  Overall Experience 
Rating:
3.0

Over charged for my u-Boxes.

SHAUN J.  |  Overall Experience 
Rating:
5.0

Great experience.

Bradley A.  |  Overall Experience 
Rating:
5.0

Great service!

Sunhaeng L.  |  Overall Experience 
No reviews have been submitted for this location.

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