Customer Reviews for U-Haul of Fair Field

3,545 reviews

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly!!!

DEBRA N. 
Rating:
5.0

The people who work there are very friendly and have hassle free service. I always go there for my needs of truck or trailer rental. Thanks y'all!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G. 
Rating:
1.0

I turned the truck in 2 days early, they meet you outside and they told me I was good to go, asked if I wanted an email or paper receipt, I said email was fine. Then I get a charge on my card for an extra day rental. They are claiming I turned it in late, when I turned it in early. I picked the truck up Friday at 1pm and turned it in on Saturday about 5:30pm. They are saying it was turned in closer to 2pm on Monday. Not possible since I was back in MD and at work at 8am Monday. I emailed uhaul about this and still have not got a response.

Grace S. 
Rating:
5.0

I don't see anyway to improve. Everyone was excellent

Michael O. 
Rating:
5.0

We have used this location about 5 times in the last 3 years and service has always been fantastic

Chrissy P. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Ty awesome place to store all your goodies

Walter Ray R. 
Rating:
5.0

This is THE BEST UHAUL — hands down ! Great equipment , best choices and availability but most of all the best employees which are knowledgeable and ready to help !! They seem to truly care !!!

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Joseph Allen H. 
Rating:
5.0

Customer did not leave a comment.

Lambert G. 
Rating:
5.0

The manager Travis and his staff were outstanding!! I had some trouble finding the place because I was from out of town and did not know the area. I got my truck and trailer in a tight spot where I couldn't maneuver it and they came and got me. They were so polite and professional and really went the extra mile For me. It was greatly appreciated

MATTHEW THOMAS K. 
Rating:
2.0

On September 23, 2021, there was one sales representative that went out of his way to upset a few customers. For example: A customer was being served by another Rep. He took over the terminal without giving a reason, and he did not excuse himself. He kept the customer waiting for almost 20 minutes at the counter. About 15 minutes during the wait, he started to whistle in front of the customer, no mask during this time of COVID. When the customer asked him to stop, the U-HAUL rep said to the customer that he can go into another line and wait.

Robert Scott B. 
Rating:
4.0

None comes to mind.

Roy R. 
Rating:
5.0

Staff was welcoming and ready to serve. Thanks!

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

Customer did not leave a comment.

Haleigh H. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
2.0

Because the lady when I dropped it off they said it wasn't jxx 54 88 and when the truck was 19.99 we should been

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

DENNIS ELDON B. 
Rating:
4.0

I was not asked whether I wanted the SafeMove insurance added at time of purchase by attendant. I didn't see it till I was checking my vehicle back in, so that was 15 bucks I just ate. :-(

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

John-Mark G. 
Rating:
4.0

Customer did not leave a comment.

SHARON A. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Denise Dawn G. 
Rating:
4.0

Customer did not leave a comment.

Jodie B. 
Rating:
5.0

Customer did not leave a comment.

Jackie L. 
Rating:
4.0

Friendly and easy to work with.

Jeff D. 
Rating:
3.0

I was overcharged for mileage and by bringing the truck back sooner did not receive a credit for dropping it off early

John W. 
Rating:
3.0

card was charged more then i was told

Donna A. 
Rating:
3.0

I was assigned a truck that was broke down. They got me another truck, but as a result, I'm about 99% sure I was either overcharged or double charged. I can't figure out what's going on with my bank account right now, but I do know it isn't right. I'll be contacting customer service as soon as I get things sortedz

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Wilda F. 
Rating:
5.0

Fast FRIENDLY service! ! !

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Still waiting on a refund of 65.00

Jeffrey M. 
Rating:
4.0

I panicked when I went to return the vehicle. There was no room left in the two return lanes to park. The app was no help in telling me where to go either. I instead backed the vehicle back into the same area from which I took it that morning and just hoped that I would not incur a penalty for returning it to that spot.

Patrick S. 
Rating:
5.0

People there are great

John H. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA G. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Nice young man greeted us when we pulled up to return truck. He asked if we had any questions or issues, and said we were good to go. Very easy drop off.

Kathy B. 
Rating:
4.0

Lack of customer parking

Erby F. 
Rating:
1.0

The trucks idle stuck and brakes need to be checked and transmission shifted hard or wouldn't shift at all and the trailer dog tracks to the drives side .

sheryl B. 
Rating:
2.0

Too much hassle. I had reserved a truck online. Upon arrival, I was told that the truck that had been assigned to me wasn't available. I would have to take a smaller truck for the same price. I had to discuss the details with the manager. After about an hour, I was finally on my way. The furniture pads were soaking wet. Apparently they had been left either in the rain, or stored in a damp location.

Dempsey B. 
Rating:
5.0

This store always treats me well and does a great job whenever doing business with them!

Brynden S. 
Rating:
4.0

The previous renters hadn't cleaned the back of the truck. Other than that the staff was great and pick up was smooth.

Cheryl D. 
Rating:
4.0

Customer did not leave a comment.

Janet A. 
Rating:
1.0

In general, I would not recommend uhaul to anyone. They have me a locked in quote when I reserved my rental, then charged me about 400 dollars more, which we have been told by customer service that the extra fees should not have been charged, yet they haven't been refunded. Then upon drop off, uhaul charged us another 206 for extra rental fees that shouldn't be. We were told we had 2 extra free days, due to the storm and an accident on the way and that we were able to drop off in a different location, with no extra fees, being that it was half the miles we paid for and more fuel in the truck than when received. Not using them again. I'll go with perspective in the future. At first glance, they seem more expensive, but adding all of the extra fees that should not have been added, it equals out to be what penile quoted me. I have friends that have had the same issues with uhaul.

jennifer S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
2.0

Truck smelled like an ash tray. Had sunflower seeds spit all across the floor. Some sort of gummy candy smashed in the floor.

Lamar Deon T. 
Rating:
5.0

The team at Uhaul Fairfield were outstanding to work with. Everything was ready to go when I arrived and the check in process was quick and hassle-free. The drop-off process was also quick and painless, and the staff were very friendly and helpful. Will definitely use them again.

Stephen P. 
Rating:
3.0

Customer did not leave a comment.

Walter B. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

I rented a furniture dolly and they didn't have any. They offered one but they were very sure that I had to bring it back etc. would be great if they had availability etc online. Otherwise not a bad experience but not above average either.

Mary S. 
Rating:
3.0

Customer did not leave a comment.

Caralee C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
2.0

I reserved a 17 ‘ truck a week in advance. When I arrived. They didn't have one. One of the employees said the website is always renting trucks they don't have available. When I returned my 10 ‘ a week later, another couple was picking up their truck…they did t have it available again.

GENE R. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Truck was very nice but dirty, had to throw trash away that was left behind. Surfaces were dirty cup holders, console etc, but it served it's purpose well

James L. 
Rating:
5.0

Customer did not leave a comment.

MONICA Y. 
Rating:
5.0

Customer did not leave a comment.

Zachary Dale H. 
Rating:
3.0

The pick up went smoothly. I would like to suggest a slightly greater emphasis on customer education at the time of hooking up the trailer. When I dropped off the trailer in Ohio, I learned that the fenders on the auto transport fold down. It allows for the customer to open the doors on a car before/after it has been loaded. This would've been wonderful information to have at the time of loading and unloading the car. It would have prevented me from crawling my fat, ignorant ass through the truck of the car to get in and out. Toyota doesn't allow a great deal of room for dumb, fat people to crawl through the backseat to access the driver seat. Though my Bo and Luke Duke impression is on point, crawling through the windows on modern cars is more difficult than it was a 1969 Dodge Charger.

Christophert P. 
Rating:
5.0

Our one day move turned into a 3 day nightmare and the people at this location made this part of the move so easy. I wish I had specific names, but over the course of 3 days I feel in safe in saying that everyone that works at this location is amazing in terms of customer service. They deserve whatever kudos are possible for recognition for excellent service. They were sooooo busy and there was terrible weather on top of it.

Robert Clyde H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Amber Leigh H. 
Rating:
5.0

Quick, effective, professional staff. Parking is tricky, but that definitely isn't the fault of the location.

Justin E. 
Rating:
3.0

I had scheduled the use of a 15 ft. truck, for Saturday August 28, online. Upon talking with man at counter, he said they didn't have me listed as a pick up in the computer. I don't know what the problem was, or the cause, but he was able to give me a truck. So I am appreciative of that, but what was the problem with truck reservation??????

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
4.0

I had reserved the truck for 4 hours and when I went to get my truck the gentleman said 4 hours? and I said maybe not that long so he cut my time down to 1.75 minutes. Knowing I wasn't going to make it in that amount of time, I called back and was charged for my quoted price. When I returned the truck, I was again charged for everything all over again! Now I have to make a trip back down to UHAUL during my busy week (I'm getting married Friday!) and take care of this. 🥵

Anna H. 
Rating:
4.0

Customer did not leave a comment.

alan B. 
Rating:
5.0

Customer did not leave a comment.

Mollie Ann T. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Barry T. 
Rating:
2.0

Customer did not leave a comment.

Mindi R. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Nothing...

Earl B. 
Rating:
5.0

I was charged an after hours fee for returning my car transport after hours. I tried to use the online return system, but it kept telling me that it couldn't determine my location. I want my money back for the after hour charge.

JOHN W. 
Rating:
3.0

I was charged 20.00 when I had it on time. But it was closed. When you're not computer literate it is difficult to bring back after hours. Didn't understand what to do electronically. There surely has to be a better way when returning a truck after hours.

Bobbie S. 
Rating:
5.0

Great service

Donna Jean W. 
Rating:
4.0

Customer did not leave a comment.

Kelli M. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
3.0

Truck rental was a great experience. Storage space rental was not! Took several trips back to the store.

Thomas O G. 
Rating:
3.0

Had glitches with the website during check in

Faith W. 
Rating:
4.0

Great customer service, I never even got out of my truck.

Damara V. 
Rating:
3.0

Cab had chips in the floor.

Lawrence J. 
Rating:
5.0

thanks

Vickie W. 
Rating:
5.0

Everything was excellent

Hector M. 
Rating:
5.0

The drop off location was very professional and efficient!!

kent K. 
Rating:
5.0

Mr. Pursoo was very helpful and professional.

CHRISTOPHER T. 
Rating:
1.0

Customer did not leave a comment.

Karena D. 
Rating:
3.0

Better training

ANDREW P. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

No suggestions really. Excellent truck and courteous staff.

Jonathan C. 
Rating:
5.0

When I turn the vehicle and I told him that when I was using the towing package the engine was raving to 5500 RPMs going downhill at 60 to70 miles an hour I lost my Dexcom receiver possibly in the truck and when I went back over there they had re-rented the vehicle

CURTIS G. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM ROBERT S. 
No reviews have been submitted for this location.

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