Customer Reviews for U-Haul of Henrietta

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Henrietta

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Windsor W. on

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jeff Y. on

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Kathi S. on

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Shawn R. on

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they forgot to give me 12 furniture pads

Nancy C. on

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Everything was very smooth. All my questions were answered.

helen N. on

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The gentleman who waited on us was very professional and friendly

DONALD D. on

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Joseph P. on

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Rama A. on

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The person at the counter was not enthusiastic about the job. Seemed like he thought that he was doing me a favor.

Roger R. on

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Excellent service!

Greg V. on

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scott B. on

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Excellent move - truck was great. Rental location personnel were knowledgeable and friendly. Would definitely consider U-Haul again!

ronit S. on

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Mary C. on

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robert P. on

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Ahmet O. on

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YOGESH A. on

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I was told the fuel level is full when I picked up the truck. I forgot to check the fuel level when driving out, but the tank was empty when driving just 70 miles. I feel like I was cheated. For 198 miles I ended up buying 21 gallons of gas

benjamin B. on

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Took 1.5 hours to get truck, too many customers for the amount of help

fred E. on

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jean G. on

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Everything was great, good customer service

Carrie C. on

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There was a computer problem which caused over an hour delay in picking up the truck (moving day is long enough!) and I was charged for blankets and a dali that I never broke the seals on.

Daphne B. on

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Everything was exceptional.

siyu W. on

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Cathy H. on

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More staff for busier rental times, such as the last weekend of the month.

Brian D. on

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William B. on

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I was in line for two hours from 10am to 12pm to get the truck I had reserved for a 10am pickup. I had two movers on the clock for $60 an hour starting at 10am. They cost $120 for those two hours of wait time. I will never use U-Haul again.

david R. on

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The staff was great and easy to work with. I got in and out quickly and I appreciate the text notifications. I will always rent from U-Haul. :)

Bryan L K. on

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Bonnie K. on

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As always great customer service Highly recommend

darryl E. on

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Chris S. on

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The General Manager was very helpfu

Mary G. on

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The turn in experience is a nightmare see numerous phone complaints regarding contract #28247284. I WILL NOT PAY THIS CHARGE!!!! In addition to the drama and $20 charge trying to turn the vehicle in the door to the truck continued to get stuck in the open position. 2 men had to wrestle it closed.

john S. on

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I call to reserve a truck and tow trailer for a move to North Carolina and found to my knowledge that the truck and tow trailer were at different location , but was assure both will be at the same location and also found on my receipt that my truck was on full but it was actually 5/8 full, I can say that I can get past this but you’ll have some customer who will go ballistic , so I thank you for all your help and these minor problems can be fixed so that no one has to experience them in the near future

Ann M. on

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The Cargo Van we rented was quite noisy while it was empty. Once we picked up our load it wasn't as bad. Maybe if you installed a divider of some sort between the cab and the cargo area it would be a more pleasant ride.

june M. on

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Kevin N. on

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Nothing all is good.

martha J. on

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