Customer Reviews for U-Haul of Henrietta

7,591 reviews

290 Jefferson Rd   Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

(585) 292-7000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(585) 292-7000

290 Jefferson Rd
Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The auto transport was not ready for use. The straps to hold tires were a tangled, knot-tied mess. The person on duty really helped but he had other customers and was working alone. Took us almost 1/2 hour to fix the problem. This is the 3rd time we have rented an auto transport and 2 out of the 3 times a problem. No problem with auto transports we rent from Port Charlotte for return to Rochester. Wonder why and so should you!!!!!!

leon Z. 
Rating:
5.0

Customer did not leave a comment.

Eliza K. 
Rating:
5.0

Quick easy efficient

Henry V. 
Rating:
3.0

You confirmed a truck one way in my online order. I received several e mails confirming and trying to sell accessories, then I called and confirmed the day before. Upon arrival I am told no truck available, and no one way trucks. Finally paid much more and drove junker both ways. Seems like a scam job. Thanks

tim B. 
Rating:
2.0

Heater defogger did not work consistently, which mad it difficult to drive on a rainy morning.

Kevin S. 
Rating:
3.0

I have rented trucks/trailers at this location in the past.. Never had any negative issues. This time I rented a small van. It was dirty on the outside. The inside was FULL of dog hair, especially the seats. I did show the rental agent prior to my leaving the lot

Richard P. 
Rating:
3.0

Customer did not leave a comment.

KHEMY P. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Can't think of anything. The trailer is in great shape and worked very well. I will be renting again!

Charlie D. 
Rating:
4.0

Customer did not leave a comment.

Dan D. 
Rating:
1.0

There was no verification on ID asked for or paperwork given. No contract was signed. Terrible customer service. Put more gas in the truck than needed and want a discount on the mileage as I put in quarter tank of gas more in it. Because I put in 75$ to ensure didn't have to stop to get more gas. Guy said no doesn't work like that. I've used uhaul couple months ago and had a great experience and this time was the complete opposite.

Christina G. 
Rating:
4.0

Engine light was on in the vehicle

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
4.0

The rental and return process were pretty simple and quick thank you U-Haul

LAMONTNAKIA B. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

The woman who made the reservation and details was excellent

THOMAS A. 
Rating:
4.0

Check the doors weekly or monthly. I almost hurt my shoulder and arm, twice, trying to close the rear door. A little grease here and there should help.

Isaiah M. 
Rating:
1.0

The windshield wipers did not work. The motor was inoperative and the wipers were stuck half way up the window. The oil pressure would drop to zero and sound an alarm every few minutes. The rear tires were so bald that they had zero tread at all. Uhaul should be embarrassed they even rented this truck. I informed the employees at the counter and expect them to pull this out for maintenance.

David P. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
2.0

I ordered a auto transport trailer for 7:00AM the person was15 minutes late and made another customer wait as well. If the sign on the door tells you store opens at 7:00 AM that what should happen. I feel the customer service wasn't very good. Will not rent anything else from this location.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
3.0

The guy was not friendly an the visor was broke.

mark A. 
Rating:
4.0

Customer did not leave a comment.

Taine V. 
Rating:
4.0

Pick up process was frustrating trying to find the truck, then go into the office, then back to the truck, then take pictures, then go back into the office because the appliance dolly ordered wasn't in the truck.

Jody C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
3.0

outside of vehicle was dirty, mud on fenders. Inside floor on driver side was muddy as well. Payload area was dirty.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

Elena F. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

The app was hard to use at checkout in. Ended up on hold for 60 minutes

Holly L. 
Rating:
4.0

Stephan provided great customer service, making our pickup and drop off of the trailer easy.

Bret R. 
Rating:
1.0

Had a 10 ft box on reserve got to the store and was told that nothing was there for me. An hr on the phone I'm told I can't have a truck for 5 days because of high demand. I'M A PAYING CUSTOMER WHAT IS THE DIFFERENCE. absolutely a joke. I was dropped off and was stuck there so I ended up getting a van that was not enough room for what I needed. Huge waste of time and money thanks for nothing

TOM B. 
Rating:
5.0

Customer did not leave a comment.

Quentin S. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
1.0

Not good

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

MARCUSA S. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

MALIDUCHAMARA M. 
Rating:
3.0

The truck sounded like it was having transmission problems. The ramp would not roll out and slide back in (one of the rollers underneath was stuck), the dolly I paid for was not in the truck. Customer service was non-existant.

COLLEENM W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo R. 
Rating:
5.0

Customer did not leave a comment.

suresh G. 
Rating:
5.0

The associate working in the morning when we picked up our truck was very helpful and efficient.

Deborah K. 
Rating:
2.0

I was supposed to pick up a trailer at 1:00 on Tuesday. I called the local customer service number on Monday to confirm that I could pick it up at 1:00 on Tuesday and when I arrived, I was told they didn't have a trailer for me. I had to come back later that day (30 minutes each way from my house) to get it.

Randall S. 
Rating:
3.0

The truck was the worst I've ever been in. The wheel had to be angled 45 degrees to go straight, and the truck wobbled, the suspension felt like it would collapse at any moment.

E P. 
Rating:
5.0

Customer did not leave a comment.

GINGER E. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

Customer did not leave a comment.

Abib C. 
Rating:
5.0

Customer did not leave a comment.

Waldemar S. 
Rating:
5.0

Customer did not leave a comment.

MARKMCFEE M. 
Rating:
5.0

Nothing as far as I'm concerned 😎

Gloria S. 
Rating:
5.0

it was very convenient to order on line. Very efficient process. Thank You!

Chet W. 
Rating:
5.0

Customer did not leave a comment.

Erik J. 
Rating:
4.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

This was my first time renting a U-Haul for traveling a distance. Which included a different city drop off. The transition was smooth. Great experience, Pam D.

PAMDORA D. 
Rating:
4.0

Considerate, inventory readily available,

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Allan F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

ruben T. 
Rating:
4.0

Cabin doors did not close properly and make cabin very noisy.

Simon A. 
Rating:
4.0

Customer did not leave a comment.

Patrice S. 
Rating:
1.0

One tire had no tread with exposed steel belts. Absolutely crazy i was given that trailer with a bad tire. I would have walked away if i had properly inspected the tires before departure. Custumer service was horrible and the store was messy and unorganized. Someone needs to be fired in my opinion. I will nnever use uhaul again. Nor will my friends and family.

Scott F. 
Rating:
3.0

Customer did not leave a comment.

Scott P. 
Rating:
2.0

I arrived around 0730 and the store wasn't open on time. This happened on 10/16/21. When I arrived there was 6 customers who had been sitting in the rain before me. A women was on the phone speaking to a customer service representative who was interested in helping her however didn't seem interested in helping the other customers who were also looking for help. Three customer then decided to leave and cancel. I then left and and was on my way to another site when I called and spoke with a customer representative. I was told the general manager would be arriving in 5 minutes. I then turned around and went back to the store.

Regina B. 
Rating:
1.0

I had to visit this location on Sunday because a fraudulent purchase was placed on my credit card. I wasted my entire afternoon getting the problem straightened out. Why the employee charged my credit card an additional amount two weeks after I returned the trailer, I'll never know. But obviously something fishy was going on.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

DONALDC W. 
Rating:
5.0

Everything went great, I have no further suggestions

Bertram C. 
Rating:
2.0

The store and the yard are a mess. Trash everywhere in and out of the store. Ewww. Also, you texting system needs to be fixed. Don't call me (unknown number, didn't answer) and then text me a minute later to tell me you are going to call. The text message I received when we drove away with the trailer to confirm our equipment arrived after we drove away, was not the trailer I rented, and timed out before I had time to approve/not approve anything. Over all, not a good experience.

James G. 
Rating:
5.0

Customer did not leave a comment.

Yuchen W. 
Rating:
5.0

Great experience. Fast check in and check out.

MICHAELDAVID G. 
Rating:
1.0

I had reserved an appliance dolly with my truck reservation and it was not available when I arrived (on time) to pick up the truck. The person working said he had just given the dolly to someone else. What exactly is the point of reserving equipment ahead of time if it won't be available. We had to move a refrigerator with the regular dolly which was very challenging. I wasted 45 minutes on the phone trying to find a dolly at another location to no avail. There was no gas cap on the truck (it was open) Totally unprofessional and unacceptable I expect u-haul to compensate me for my wasted time I have already filed a complaint and will rent from Penske next time.

michael E. 
Rating:
5.0

Customer did not leave a comment.

Hector D. 
Rating:
5.0

Customer did not leave a comment.

Charisse M. 
Rating:
4.0

The Trailer tires were ready to be changed..would not have been good for a long haul..

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Maharshi S. 
Rating:
5.0

Your staff at this location are wonderful

Susan R. 
Rating:
5.0

Customer did not leave a comment.

TERENCEM S. 
Rating:
5.0

very easy. .worker was very helpful and pleasant.. great kid..

GAVIN B. 
Rating:
4.0

I reserved a dozen moving pads with my vehicle rental, but when I picked up the vehicle I was told that no moving pads were available. They had all been rented out that morning. I made my reservation a week in advance. I gave plenty of notice that I needed pads. Some should have been put aside for a reservation and not given out to other people. By the way, I picked my rental up at 10am. No other customer for the whole day had pads that they could use.

MICHAELD S. 
Rating:
5.0

Customer did not leave a comment.

RONALDEDWARD JR A. 
Rating:
5.0

Customer did not leave a comment.

anthony M. 
Rating:
3.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Pakeerathan S. 
Rating:
4.0

I recommend that your websites are faster and your trucks are more well-maintained.

Ahmet B. 
Rating:
3.0

Something was wrong with the rental I had, it took several attempts to get the truck to turn over which resulted in wasting time also, I believe something was wrong with the gas needle, I moved within the same complex, not understanding why the rental would have needed gas?

Carla A. 
Rating:
3.0

It is not easy to fill up the tank to an amount other than a full tank. I accidentally overfilled it beyond the required 3/4 of the tank. It really sucks that I cannot get a reimbursement for that. I feel that it is a cunning strategy that you use! I am not happy with that at all.

ROSHANLALINTHA P. 
Rating:
5.0

The employee was really great.

Michael M. 
Rating:
4.0

The back door needed greasing, very difficult to open. The ignition key did not fit easily into ignition, very rough. Impossible for me to open the gas cap, had to wait for a kind soul with large hands. Thanks for the UBS ports in the lighter.

PATTIE B. 
Rating:
3.0

Customer did not leave a comment.

Priscella M. 
Rating:
5.0

Way too long a wait to get in touch with someone on the phone line at Uhaul. I still have not received my receipt, so I don't know what my recent charge was

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

Short staffed, long line, equipment that was reserved not available, ended up with a huge truck instead of the van reserved. Guy working counter was very nice, a computer problem with overbooking.

Mary K. 
Rating:
3.0

It's what you expect from uhaul. Truck handles poorly, steering wheel is clocked to the left. Reserved a dolly, and didn't actually get one...

Dan S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
3.0

They let a bad truck go back out on the road. After being told repairs were necessary.

Philip T. 
Rating:
5.0

Overall good experience

Jane C. 
Rating:
3.0

I rented a motorcycle trailer even though I own a larger trailer that isn't specifically for motorcycles because the lift gate is only 4' long and quite steep and does not have a wheel chock. Well, much to my disappointment after trying unsucessfully to load a motorcycle onto the rented Uhaul "motorcycle" trailer I found that the lift gate was short and steep even though the trailer is much lower and the bike undercarriage got hung up with only the front wheel on the trailer. I had to find two other strong willing men to lift the rear of the 650 pound motorcycle up high enough so I could get the bike loaded and moved to a new location. Sad to say that I probably would not rent a motorcycle trailer again from Uhaul unless the ramps are lengthened or they supply a drive up style ramp so that there is adequate clearance at the top of the incline.

Daniel B. 
No reviews have been submitted for this location.

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