Customer Reviews for U-Haul of Henrietta

7,839 reviews

290 Jefferson Rd   Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

(585) 292-7000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(585) 292-7000

290 Jefferson Rd
Henrietta, NY 14623
(Corner of Brighton Henrietta Rd across from Barnes and Noble @ RIT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

last girl who wanted to help me back up to hitch was bad she directed me wring and my tai gait got hit with the hitch when I aske what was going to be done she kind of laughted I got upset and left

Jeffery G. 
Rating:
3.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Nothing different, everyone including the phone call, was so pleasant and knowledgeable.

ELIZABETH D. 
Rating:
4.0

Try to make sure you have the equipment for the individual for there time that's reserved for. I had a reservation for 7:00 AM, but I had to go to a different location and pick up at 1:00 PM

Chris B. 
Rating:
1.0

I rented truck from Thursday thru Sunday at Uhaul. And the nightmare began: They called after the contract was made & charged me for an additional day. And I gave a hefty estimate of miles I could use just in case I needed it. They charged me for all those miles that I never used. I went to 1 place & stayed parked there until time to return the truck. I went out of town Saturday & returned Sunday. They never checked my returned mileage. They did mention they use the trucks for errands. I'm calling the Manager today & corporate. They called me 3x's during my mini vacation only to continue to screw things up more. Kept calling after I returned the truck as agreed asking when Was I going to return the truck. It's a lot. I will never use them again seem like thieves to me taking advantage of pricing after the contract was signed. U gotta be careful who U let run your business uhaul. I am very disappointed

Adrianne H. 
Rating:
5.0

These people were excellent.

Chandra M. 
Rating:
5.0

Customer did not leave a comment.

bradley H. 
Rating:
5.0

Everyone was friendly and nice.

Gary D. 
Rating:
4.0

a problem w/ cost, BUT U-haul corrected it

DAVIDP N. 
Rating:
5.0

This was an easy experience, check in and check out went smoothly. Thank you,

Mary G. 
Rating:
5.0

Staff were very nice.

Rui V. 
Rating:
4.0

Customer did not leave a comment.

joseph W. 
Rating:
4.0

Be able to contact actual rental or pick up sites directly by phone. When calling & requesting a call back as not to be on hold 20 minutes, not to be put on hold again for 5 minutes.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
1.0

I had reserved a trailer for pick up in Irondequoit, but was called at last minute and told it was not there. Instead I could pick up at this location. Arrived and found a line of customers waiting to be served. Only 1 employee working and taking exceptionally long time to serve a customer. After 30 minutes another employee arrived and got the line moving. Took 1 hour to get the trailer and I was pre-checked-in through the app. I understand some things are out of U-Haul's control, but this was the worst experience I have ever encountered.

doug S. 
Rating:
4.0

Customer did not leave a comment.

Shannon E. 
Rating:
3.0

You need more employees. We had to wait an hour and a half for the female employee to arrive. At least 8 people were in line. We arrived at 8 am and checked in at 9:45. Once she showed up, she was very efficient and she check us all in quickly.

John H. 
Rating:
2.0

I had a 8AM pickup schedule, and arrived at 8:15.and had one person in line ahead of me. They were picking up a car-trailer, and the one worker went outside with him. I then waited for 50 minutes to be helped, with a line of maybe 20 people behind me. At one point the worker came back in, looked on the computer and handed keys to a truck to someone 4 or 5 people behind me in line, and went back outside. I was only helped with a 2nd employee arrived. Total time from walking in the door to driving away with my 8x5 trailer was 1 full hour.

Jonathan S. 
Rating:
4.0

Dakota was very helpful and hooked everything up for me

Jon B. 
Rating:
2.0

I was promised to have a trailer hooked up to a pickup truck when I arrived. I had to wait an hour to have that done, making me late for an appointment. My questions to staff about other equipment I needed to purchase, such as tie down straps, were all met with "I don't know."

Clifford B. 
Rating:
5.0

Customer did not leave a comment.

jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Sharron M. 
Rating:
2.0

Pick up Location got changed at the last minute. Trucks AC went out after 20 miles. Had to drive without AC in 90 degree weather for several hours. It was a horrible experience.

Khaleeq S. 
Rating:
3.0

Customer did not leave a comment.

linda I. 
Rating:
2.0

Customer did not leave a comment.

Marcin C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

These two brothers are fantastic , they went above and beyond helping, excellent service and very friendly

Noreen A. 
Rating:
3.0

Again, app sucked and didn't work. Meanti waited in line twenty minutes to just have the guy my key. Not cool.

Matthew P. 
Rating:
4.0

The vehicle was verry noisy like something was broken on it and the check engine light stayed on for the whole move.

marsha M. 
Rating:
4.0

I ended up getting a 26' truck because something went wrong with the trailer and it wasn't working however however when I return the truck the the u-haul guy insisted that I tried to back the truck in to the little space And wanted me to do it as opposed to leaving the truck parked forward where I felt comfortable I'm not good at backing at 26' truck in with another truck behind me and 2 trailers next to me Would have been nice if the u-haul guy had said listen let me park the truck as opposed to trying to ask me to do it which was ridiculous so I left the truck on the side of the building which he told me I'm gonna get a fee for because someone's gonna have to move it in the morning which is ridiculous so I'm not paying anything I wouldn't think you charge me for parking safely Thank you

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Your staff was kind and efficient. Thank you!

LONNIEJAMES JR P. 
Rating:
4.0

I am still awaiting final billing for my rental FIVE days after I returned my rental. I DO NOT USE THE INTERNET OTHER THAN EMAIL. I am therefore recommending to friends and relatives to not visit this location.

Walentyn S. 
Rating:
5.0

The team handled a large amount of customers and made everyone feel they were being helped. Not an easy task.

John B. 
Rating:
4.0

Initially I was skeptical when I rented the u-hual but once I got it, drove it, and returned it, I was pleased. My concern was minor, cup holders weren't cleaned they were sticky I used them for my coffee and drinks, cleaned it after use, it was fine. I would use u-haul again if needed. Thank you

Yolonda M. 
Rating:
4.0

Customer did not leave a comment.

Stacey S. 
Rating:
1.0

Check straps on car trailers I was giving one with a cut strap

Devin F. 
Rating:
2.0

Service desk was very nice. The vehicle was very beat up and had alot of damage from previous users that were not marked.

Emma J. 
Rating:
1.0

I was overcharged I was charge for gas and which I put back and I was overcharged in mileage very disappointing

Tariq B. 
Rating:
5.0

Customer did not leave a comment.

KAREN Z. 
Rating:
4.0

Loved the clerk that assisted with my rental!

keri C. 
Rating:
3.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

devonte H. 
Rating:
2.0

Our truck broke down, we lost 5 hours of moving time before they could get us a new truck, we had to go back to the previous location and they didn't know that we needed a new truck because uhaul assistance didn't inform the people at the store. After that we still had to bring the truck back in the evening after hours. The app was useless. The website made me sign in over 4 times just for my session to expire before I could do anything. Once I was logged in there was no return my truck button and it just kept looping back to the home page or making me sign in again. Very disappointed in the service and efficiency of using uhaul. I'm not using uhaul again.

Raechelle H. 
Rating:
5.0

Customer did not leave a comment.

Mehul P. 
Rating:
3.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Quick and easy same day rental. Highly recommend!

Adam B. 
Rating:
1.0

Customer did not leave a comment.

Francesco C. 
Rating:
3.0

The truck was falling apart. The visor literally fell off while we were driving. The doors didn't close properly either and made us feel very unsafe. Like they were latched all the way and could open no matter how hard we tried to shut them.

Amanda I. 
Rating:
5.0

The team at this location was very helpful.

Joseph C. 
Rating:
5.0

Clean and efficient! Excellent vehicle!

Rahul N. 
Rating:
4.0

Customer did not leave a comment.

TOM O. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Quick in and out no fuss

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Nayan P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

old beat up, tired truck and never got my receipt emailed to me.

robert R. 
Rating:
5.0

10 foot trucks need Cruise control

Eric S. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Not enough C/S at the counter…. You need to hire

JULIE G. 
Rating:
5.0

Nothing you guys were assume and I appreciated everything

Tamika E. 
Rating:
2.0

3 people were working and none were able to fill propane. The VA truck was provided with 1/8 a track of gas

Francis G. 
Rating:
3.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Tricia P. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
2.0

Trailer was dropped off a little before closing on a Sunday, Mother's Day and yes, it was busy. I waited inside until the clerk could check me out (she was busy with another customer). My friend came in to say she had already disconnected the trailer and we could leave. She was on her cell phone so I could not talk to her. She never signed us out on the computer so I had to chat with UHaul the next day to say the trailer was returned on time.

Trudy M. 
Rating:
5.0

Easy process and friendly staff.

Todd F. 
Rating:
3.0

Improve communication between team members and have staff members available when they're expecting people to check in and out per the reservations made.

Krzysztof J. 
Rating:
3.0

Uhaul visit overall was fine and typical. However, this location is in desperate need for employees. There's one person and usually a long line. The one person is good though just needs help. Additionally, I have rented 2 trailers recently same type, different serial numbers and both have failing front jacks. I had to fix one of them myself at my shop at home

James A. 
Rating:
5.0

Dropped of truck with no issue

William S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Bentley H. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

The younger guy working there deserves a huge raise! He is excellent at his job.

Jon E. 
Rating:
5.0

I was the worst customer ever. I needed to extend my rental by several days , and they accommodated me.tf

GAYE C. 
Rating:
3.0

Please improve the app. I returned the vehicle after hours and I was unable to complete the vehicle return once I dropped it off. The photo for the odometer reading wasn't going through and this caused me much anxiety. I had to call the office after hours in order to compete the return.

Onyekachi O. 
Rating:
5.0

Customer did not leave a comment.

Robeert O. 
Rating:
4.0

Customer did not leave a comment.

TODD R. 
Rating:
3.0

Hire more staff. Took almost 45 mins to get to the counter!! Man there did the best he could with no help.

Ken G. 
Rating:
1.0

Equipment smelled of smoke , needed oil change per message on dash. Service from store personnel was horrible.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Isaac G. 
Rating:
5.0

My phone wouldn't work to do the contactless pickup. The guy that helped me when I went in for help was so kind and helpful. Thanks!

Alyssa Z. 
Rating:
2.0

1 person working the check in desk at 9 AM on the last day of the month. Long line to check in. Ridiculous

Louis C. 
Rating:
5.0

Customer did not leave a comment.

Tricia W. 
Rating:
5.0

Customer did not leave a comment.

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Make sure you keep the agent that helped me. By far the most helpful and respectful I have encountered at this location.

William T. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Good as is

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

The truck needed an alignment bad. If you turn the steering wheel straight it would go hard to your left so you have to drive it at an angle. I didn't notice it till I was trying to back up in to an area. When rolling up the hatch door pulley wheels was falling off. After it fell off it was super hard to roll up.

Donald T. 
No reviews have been submitted for this location.

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