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Paul CCustomer Reviews for U-Haul of Henrietta
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My Uhaul experience was not as good as it could’ve been. It started with the online process. I needed a specific location because of how I was traveling. Your online process sent me to the nearest available location with the vehicle I requested. Not informing me that the location I requested did not have the vehicle.. I was told they attempted to call me, but I got no such call. So instead of sending me an email saying we’ve tried to call you. Please call us at One 800 xxx xxxx. I got nothing. Thank goodness I needed it a day early and called you all myself. It took a tremendous amount of last minute scrambling to be able to acquire the pick up truck I needed. The pick up itself was well done. I will say well the truck was mechanically sound. Nothing had been wiped down and it smelled heavily of marijuana. The actual returning of the vehicle was chaotic. They were multiple vehicles being returned at the same time. There was no yard person to help direct that traffic. And I opted to drop the key in the slot because the line was literally 6 to 7 people deep.
MARGARET JGreat service; helpful and friendly staff.
WILLIAM BUnder a time crunch, the staff was swift and professional. Thank you!
AMY BI was surprised (in a bad way) that my $19.95/day rental ended up being around $60 for about three hours of use. I used this to pick up some furniture. I hindsight I would have been better off having it delivered and paying the charge, which was not much more that I got charged for this rental. I will be more aware next time.
TIMOTHY WThe employees at this location are so nice and helpful!!! Uhaul has never done me wrong and I’d absolutely recommend the Henrietta location.
ALEX MWomen at the desk were rude and looked at me as if I was crazy and snickered when I asked “does the 6 by 12 need a vehicle to tow it or does it have a truck attached”. I don’t know these things so it’s a fair question for a customer. Also I was charged for a tank of gas when I put gas in to make it where it was.
ALEX HThe two ladies who helped us were so friendly and helpful. I will absolutely be back if I ever need to rent again
GUY VGreat customer service.
TINA MNothing
Eric TThe service was poor, I waited a lot of time and the staff was not friendly or helpful with my questions.
ALONSO Acharged 25 cleaning fee even truck was returned clean
ISMAIL MEverything was great
Christina MMy first time, I was given the truck with low tire pressure.It caused much stress.
NAMEEQA UThe cable connections are completely rusted and splintering, one of which pierced my skin and I hope i don't die of tetanus infection!
GEORGE SVery friendly and helpful staff!!
Michael MThe salesperson was very nice and helpful. The whole experience was terrific and affordable.
JEFFREY FRed flaged my driver's license for no apparent reason. And your equipment failed on the road.
MARK AGreat service and equipment operations explanation.
LAWRENCE LThe tread depth on one tire is very low
CONNOR BThe person who checked me in & hooked up the trailer has excellent customer service skills and knows her job well, but something else that really impressed me was how well the other staff at this site treated each other. So positive. Last time I came to this office was 20 years ago when I moved to Rochester and returned a truck. My only memory of that brief transaction was the bitter pill of a person who grudgingly took back the keys. 1000% improvement this time!
JAMES KVery professional and helpful
John PLied and charge extra for what they wasn’t suppose to
Daquan FWe rent monthly from this location. By far the best in our area. If you had sent me the request for review about your App, I'd tell you it totally sucks, embarrassingly slow, way too many upsells, its a terrible experience. This store, however, is great, people are nice, trucks are alawys fine.
DINA MThe staff was very pleasant and professional. They made the drop-off gquick and easy.
CRAIG SExtremely professional and efficient.
DAVID AI was very impressed by the entire process.
Ronald MThe staff was very helpful and kind. They were busy, and still and let everyone know they were as equally important!
CHANTEL RThis is a fine rental location. Friendly staff offers efficient service.
PAUL HNothing that comes to mind.
GREGORY CThe last two times I rented trucks the gas tanks were not full. When I have to return the trucks it’s difficult to fill the gas back to the starting point. Please go back to requiring customers to fill tanks before returning, especially when there is a gas station directly across the street
WILLIAM HAll Staff Members Were Most Helpful
APRIL RQuick and efficient! Took about 7 minutes from in the door to sitting in the truck. Awesome
MICHAEL GOutstanding customer service and quality. We have rented vehicles, twice for college moves, and each time has been outstanding all around.
JASON CHave a customer service person go over all of the vehicle's dashboard controls before sending us on our way. Otherwise, pick-up service was very good.
Douglas MGreat service. The equipments were of great price, cheaper than other stores. I will definitely recommend U-Haul which made our moving very easy!
Sunita AVery clean vehicle, friendly staff, made it simple to rent a truck for a couple hours. Can't think of anything they need to change.
JAMES Hall I expect, well managed location
SIMON SFix the doors on the truck. They were hard to close and one didn’t let the key in all the way to operate the lock.
KEVIN VThe Trailer was not inspected prior to being released to me. One of the tail lights were out and I was not aware till I got to my home. Also the store attendant made me walk to the back of the building into the yard to retrieve my own truck. I’m pretty sure that’s not part of safety protocol
Jessica IThis location is very easy to work with great service friendly people. I will definitely be back.
JEFFREY SCamille was WONDERFUL!! So friendly and helpful
EMILY HWas as expected
KEVIN MFriendly and efficient staff
Walter BAll the employees at this location were super nice, friendly, helpful and responsive!
ELIZABETH VRented a 4x8 Trailer. Called the morning of the day I rented and when I arrived to pick it up later it was a few minutes to get the rest of the info in the system and then they hooked me up and I was on my way. I also rented a Motorcycle Trailer back in March or April and had the same experience.
DANIEL BBest experience we have had there in years. Looks like things are starting to improve there.
Dianne MWent to location to reserve a van. Pick up time on 8:00 am on 6/1... Received an invoice as well as a text with confirmation #. Was told by the employee I would receive a text this morning for the code to the lock box to get the key. Never received a text so called customer service.. On hold over 30 minutes...took another 20 minutes to finally get the key. Very poor communication by the initial employee that made my reservation.
MATTHEW BNo complain they’re doing an amazing job
AGBAI OThe staff was freindly/helpful and there was no wait time
KEVIN Wfriendly and quick service!
MORGANMURIEL LThe trailer was beat up on the outside but worked fine.
JOSEPH Kdon't lose Phillip, great customer service...Tim P.
TIMOTHY VWonderful people. She was very helpful and clear with what needed to be done. Would work with her again.
MICHAEL FOur reservation and pick-up were handled well. This location was very busy, but the staff was doing their best to help customers and get us on the road with our cargo trailer.
CORD CExcellent location super people and very helpful I will definitely be back
JEFFREY SThe staff here went above and beyond to ensure I was able to move using U-Haul services very last minute. Hats off to the team here.
KOEBY J