Customer Reviews for U-Haul of Hollywood

7,902 reviews

4550 Hollywood Bl   Hollywood, CA 90027
(E of Vermont Av)

(323) 666-7326

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 666-7326

4550 Hollywood Bl
Hollywood, CA 90027
(E of Vermont Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Halle R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Thien V. 
Rating:
5.0

Customer did not leave a comment.

Felicia C. 
Rating:
5.0

Customer did not leave a comment.

Caridad F. 
Rating:
5.0

Everyone who worked there was pleasant and helpful. Excellent service.

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Manuel L. 
Rating:
5.0

Everything went well and everyone was nice so there's not much I would think you need to improve on for me.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Tell your next customer to look closely at the Fuel Gauge in the app. It may differ from what they see in the actual fuel gauge. I mistook 1/4 full for 3/4 full because the real gauge on the vehicle was inverted relative to the setup app's image of the fuel gauge. A customer who is ready to leave with the rental vehicle may misread things and provide the wrong information. Thankfully, the uploading of a photo of the dashboard is a good backup to keep things in check.

Luis C. 
Rating:
2.0

I have rented several times in this location, this has been the worst experience first they gave me a normal 10 ft cárabo we and then they changed it for a horrible one, the handle to lower the driver's window broken, the interior is not very clean, and the worst ,the support mirror To see cars near the passenger side missing ,I was about to cancel but because of my work commitment, I was whit no choice ,but as I told the floor guy about everything if something happens it is yours and I have photos, by the end I did not finish what I had to do and returned the vehicle almost 9 hours later I did not feel safe, anyway, thanks

Sergio D. 
Rating:
3.0

The trailer was dirty when we arrived. They quickly took a dirty mop to it to clean out the spill. We had to clean it out before putting our stuff into the trailer because the floor of it was still wet, it smelled and there was a cigarette butt and some other garbage in it. The staff were very nice and they are extremely busy, so I hate to complain but for the $$$ it should have been mopped with clean water and no garbage left inside or smell.

Kelly F. 
Rating:
3.0

Customer did not leave a comment.

Ramzan M. 
Rating:
5.0

Keep doing an awesome job!

Nicholas P. 
Rating:
4.0

I want to give a shout out to Amado. He was really friendly and helpful when I was picking up my van. This is the second time I've been to this location, and it went smoothly each time. I love that the staff here are proactive, and keep things moving along. Thank you!

Kevin U. 
Rating:
5.0

Friendly and helpful staff

may O. 
Rating:
5.0

Customer did not leave a comment.

ROMULO M. 
Rating:
5.0

Provide custominfo re: mileage use as it pertains to rate schedule

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Nipun K. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Good customer service, big location. I'm happy with rental.

Edgardo P. 
Rating:
5.0

Customer did not leave a comment.

Paolo B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS D. 
Rating:
4.0

Customer did not leave a comment.

Wendell L. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

JASMINE B. 
Rating:
1.0

Already wrote my review earlier

GENE C. 
Rating:
4.0

Little pricey, I don't know where the $19.99 rental price is. I left more gas then left with. But overall last minute needed a truck and it was available.

Stephanie F. 
Rating:
5.0

I would recommend for location, but not U-Haul as a company. On a corporate level I experienced terrible customer service.

Tyler N. 
Rating:
1.0

Take some business classes, learn out to manage inventory. Understand the uHaul processes. Hire someone that knows how to manage people and lastly, when you absolutely FACEPLANT on a customers pick up, don't try and blame them for your mistakes.

Shane E. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

EVA J. 
Rating:
5.0

Customer did not leave a comment.

Devan W. 
Rating:
5.0

Customer did not leave a comment.

HECTOR L. 
Rating:
5.0

Customer did not leave a comment.

jesse M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
4.0

It was our first time renting the Uhaul truck. It is important to make sure all is good on truck inside and outside.. but For first timers like us it would be nice to have someone explain or point out the few functions.. it took us a bit trial & error to figure things out.. never found out how to adjust side mirrors.

Helen C. 
Rating:
5.0

The price was fair , the truck was in perfect working order and the staff were friendly and helpful.

TRAVIS D. 
Rating:
5.0

You messed up my reservation - I reserved to drop off at this location, but then when I picked up the lady changed it so that we had to call to return at this location.

JAMES E. 
Rating:
4.0

During pick up the computer system was down, so there was a longer wait for checking out the vehicle, but staff were courteous, and did try to get things sorted out.

Katherine G. 
Rating:
5.0

Excellent service and equipment at great rates. Easier to park and get supplies too. Thank you thank you tha thank you :)

Alfredo B. 
Rating:
2.0

Gas cap was broke. Drove it for 5 min and the gas dropped immensely. Also took money out of my account rather than the deposit even after I dropped off a day early.

Quuu J. 
Rating:
5.0

I'm always happy renting truck with them there the best

KISSIMA D. 
Rating:
5.0

I wish I could name the people who worked on location as well as the customer service representative who helped me make the reservation because this was such a fast and efficient way to move.

jeffrey P. 
Rating:
2.0

The first time around our vehicle wasn't ready. We had to move our appointment to a later date. The store workers never left the keys in lockbox. App was impossible to use, and customer service was 45 minutes wait time on the phone.

Maxwell K. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

KEITHEDWARD G. 
Rating:
4.0

Customer did not leave a comment.

Basny S. 
Rating:
3.0

There's no parking available for customers and the street parking is only for one hour. Had to park very far. My truck wasn't ready at the time I selected.

Emerita F. 
Rating:
4.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

JAIME G. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

The Turbo Speed movers I hired through your website did not come to my apartment to move me. They sat In parking lot of my apartment and split after 40 minutes. Would not return. Would not provide any partial refund. I have contacted my credit card company to dispute the charges. Your onsite uhaul staff was professional and efficient in checking me out and during return.

Carey L. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Excellent as always!

Wayne O. 
Rating:
4.0

Customer did not leave a comment.

Josh T. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Shane Y. 
Rating:
5.0

Good customer service.

Tamara N. 
Rating:
1.0

Bad service in the office

Danny H. 
Rating:
1.0

No polite employees

Maati Z. 
Rating:
5.0

Customer did not leave a comment.

Paolo B. 
Rating:
5.0

Clean inside of windshield

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
1.0

One of the staff members was incredibly rude and unprofessional, they never answer the phones at this location, and it was an overall stressful and negative experience.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Jirair T. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

My credit card didn't go through three times and I had to use three different credit card until finally one went through and all three were legit real credit cards none of them were prepaid and they all had plenty of money on them none of them were locked it didn't make any sense and it took a long time and it was a pain

BRENNA S. 
Rating:
1.0

The tech in the morning seemed helpful, even stated that if I brought back more gas (and they left me with an empty truck to start the day, the first bad sign) I would be reimbursed. Well at midday when I Brough back more gas, after discussing with 3 employees and the most senior one, instead of crediting my account, they wanted me to wait in a 20 minute line to be granted the credit, despite the fact that no less than 3 employees had verified that I had indeed brought back more gas. So by making me wait to get a credit, it was the last straw and instead of making my workers wait while I tried to get reimbursed for extra gas, I just left. Just an awful customer service moment for U-Haul, but judging the way all the other customers were behaving, it was par for the course for this location/business.

Will V. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Feliks M. 
Rating:
4.0

Customer did not leave a comment.

Mitch G. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

The best

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Samanda W. 
Rating:
5.0

Ben was very helpful

Bennett S. 
Rating:
2.0

Uhaul needs to join the 21st century. It's like getting your teeth pulled renting a truck through the company. Seriously someone will come and blow you guys out of the water.

Amber H. 
Rating:
2.0

I received a messy truck. I submitted photos prior to taking it. I brought the truck with more gas than it started with and cleaned the truck. The staff their would not admit to me filling up the truck more than it started with (I took photos). Poor management and poor staff. I am a frequent uhaul customer and will be reconsidering continuing my business.

Johnathan W. 
Rating:
4.0

Customer did not leave a comment.

HWAN H. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
4.0

Everything was good, but one of the dolly i ordered wasn't in the truck. I had one of each dolly but there was only 2. Made it work but it would've been more helpful with the extra one. I tried calling but was on hold for too long and had to move so just decided to work with 2. I just hope they don't charge me for a missing dolly that i never received.

Tae K. 
Rating:
1.0

The manager at this location needs to be fired immediately. I called in about a billing issue that I needed resolved and not only did she yell over me and not listen to my issue, she went so far as to tell me it isn't her fault I'm dumb enough to get my car blocked in. One of the employees told me it was okay to park there and I was told I would not be charged for having to go home/back again since I was physically unable to return the UHaul. What a horrible experience.

Tori T. 
Rating:
4.0

Customer did not leave a comment.

Ashok P. 
Rating:
4.0

Customer did not leave a comment.

JARED M. 
Rating:
4.0

This location was severely understaffed, probably because your company doesn't pay a liveable wage. The staff that were working today deserve a raise. They went above and beyond. Pay your people better.

Robert H. 
Rating:
1.0

I go to this location every week they gives very very very very very bad cars

Janat G. 
Rating:
1.0

Vocal, rude staff. I was literally forced to buy three packaging boxes or else the guy and his peer Sookie, wouldn't rent out my pre ordered pick up!!

Assaf I. 
Rating:
2.0

There were at least 10 people standing in line to get check in. When i received my truck, the door on the passenger side had no lock and there was a huge hole where someone had damaged the door. the door did not close.

David D. 
Rating:
5.0

The guy that was helping us, I did not get his name but he was so cool and easy to talk to. He was real, funny, and a good person. He made all of us comfortable and made the process easy. I hope that if he sees review that he has a good day.( One day we will get the box with the mustache. ) anyways he knew what he was doing and was very nice. Thank you for that.

Deana P. 
Rating:
5.0

Staff was good and efficient, appreciated their service. Thanks!

Joshua P. 
Rating:
5.0

The process to pick up was fast and also drop off,

Silvestre H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTEO L. 
Rating:
5.0

Customer did not leave a comment.

Paolo B. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top