Customer Reviews for U-Haul of Huntspoint

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Huntspoint

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LARRY M. on

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carlos l. on

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Que tengan empleados bilingües

elaine r. on

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I will be renting again in the near future. Only for this location in the Bronx. All the other locations gave me so much problem with just trying to rent it. Once I called the hunts Point location everything went so smooth, I couldn't believe it. The lady I spoke to was so very helpful I wish I knew her name because the company needs to know that she was amazing. Thank you hunts Point for a great experience.

virgilio g. on

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Jacqueline J. on

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Overall completely satisfied.

LESLIE G. on

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There was ABSOLUTELY no parking at all. That's not even the worse part. Its the unprofessional and rude behavior of the representative checking me in. If I didn't already pay movers on that appointed date I would of rented from a different company. I just can not believe how disrespectful this rep was.

byron s. on

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joshua r. on

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sharron mccullo m. on

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dhariana r. on

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david j. on

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WILLIAMS G. on

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TROY J. on

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Carmen C. on

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At the time of pick-up I was surprised with a bigger truck at the same price. I really did not need a bigger truck. I was told the truck was brand new with over 146k in miles; I figured it was highway miles. After driving the truck on the highway, we noticed the alignment on the truck was off. When the truck was returned I was told they're were surprised the particular truck was not being used given to us was not being used anymore! Go figure.

ANDREW V. on

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kellie l. on

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Eric C. on

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One problem: The passenger door handle fell off when we pulled the door shut. Had to stop twice to slam the same door shut. Courteous service. Quick and efficient.

Valeria O. on

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Radcliffe Q. on

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Thanks Uhaul!

anna w. on

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FRANCHESKA R. on

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RAYMOND A. on

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Juan D. on

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Whittney B. on

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ORAN B. on

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Aiden D. on

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MIKEAL w. on

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wendellen r. on

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Clare M. on

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Great help Bruce was truck could of been cleaner though I had to scrub the inside of the windshield because it was dirty and dusty but I will definitely rent from them again though.

KASEM O. on

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Overall terrible experience the truck was very unsafe the passenger mirror kept moving every time I hit a bump on the road which gave me a blind spot the whole time driving. The steering wheel was completely unaligned where it made driving straight very difficult. I don't know if this truck was ever serviced.

ANTONIO S. on

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Galia R. on

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Berta A. on

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professionals

Jackie L C. on

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rafael l. on

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Michael A. on

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Rhaneawrys P. on

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Both employees who assisted me were professional and knew what they were doing. They also went above and beyond to give me a good experience, getting the tow dolly setting it up and teaching me how to use and secure it. Kudo points to them.

MEHDI I. on

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I rent from uhaul all the time this was the worse experience I had with them.

Lisa E. on

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ISA C. on

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Robert A. on

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Pierre W. on

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Great Customer Service!!!

Samantha T. on

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Takshun W. on

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ROBERT M. on

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gilberto M. on

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giolinny m. on

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Excellent service all around. Very pleased with Eric's professional and friendly demeanor. Great experience.

Raquel V. on

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Ronald H. on

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I just like to say services is great directions You are not on point it's not really a cross from the BP gas station because there's a highway dividing you and BP. You can say on the other side of the BP gas station across the highway .

madeline v. on

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George D. on

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Try and clean the trucks better , it ricked of smoke and it was dusty but low e service I received at e branch , friendly associates, professional and polite!!!

arlene r. on

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CHENAE D. on

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Santa R. on

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Ruben M. on

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The 19.99 rental price is a bit deceptive . The price really skyrockets after you put in extra miles. The price is too high.

ADALILIA G. on

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richard O. on

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Ronald Z. on

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RAYMOND O. on

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Customer service does need to be improved as well as better communication about the overall price. The mileage was incorrect I only used less than 10 miles but the truck stated I used 12 miles.

YOLANDA S. on

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barry l. on

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David B. on

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Yomara B. on

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KEENAN S. on

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emilio p. on

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Great service

SHANIECE T. on

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Paris B. on

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Youssef M. on

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The manager at Hunts Point gave me a 20 inch old truck with the back door already jammed and/or not working properly. It jammed on your lot before I got the keys. The manager showed me how to not get it jammed, by doing some tinkering crap (push this and don't push that) bullshit. WhAAAT is this? May this tinkering advice by the Hunts Point Uhaul Store Manager may be Ok in some country in South America or in Tinbaktu, where 19th century standards apply. I could have gotten my fingers cut off for crying out loud. The back door jammed three more times while I was loading and unloading the truck. **I don't appreciate this. If the truck was not working properly to begin with, why not fix it first, make it safe to operate by customers. What the heck! Please, tell your Hunts Point Manager to get his act at together. Fix the back doors on all trucks and make sure the tires are properly working. I am lucky I didn't get my fingers jammed in the back door while trying to release it. If the truck isn't working then please for the safety of customers, fix it and don't rent it out without a complete inspection. *Note: The truck I rented is obviously old and should be taken out of service. As to your question, "what can we do to improve for the next customer", my answer is FIRE The Hunts Point Manager.

Anthony S. on

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It was very hard to get into to drop off the van, also, i was requesting to drop off the van at a different location which was closer to where i was but could not do this, so this was the only minus but overall it was a very stress free experience.

Maximilian B. on

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Excellent service and customer service

GIGI T on

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Details of ubox process was ever changing, an easy process in theory turned into a headache the delay with pick up caused a several hour delay in our moving schedule.