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Pablo L.Customer Reviews for U-Haul of Huntspoint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente gracias por su atención
Aurelio L.After informing the young lady at the desk that the mileage inputted was incorrect, her co-workers response was "did you take a picture"? I informed her I did not. I noticed the discrepancy while I was at the gas station. She rudely put her head down like I didn't even speak. The other young lady (Ashley) asked, should we write that down? She stated "no she didn't take a picture", shrugged her shoulders then continued on about her business. The mileage was at 7004 not 6998. Better customer service would be awesome here. There was a number of things going on there this morning.
Martina M.The morning staff was Accommodating, I was a walk in and they provided the services I needed. I'm not sure if I would recommend my Friends to use this site (Bruckner & Huntspoint) if there were a need. The afternoon staff was not Customer friendly. Stephanie was very rude she stayed on her phone talking personal and left me out side in the cold while she sprayed and sweep a van out I left without getting a total of my final bill.
DURELLEM C.I had a horrible experience- I would never use uhaul again. Staff were yelling at me and hanging up the phone on me.
Kevin S.Good
Vincent N.Uhaul had gimmicks with the mileage. There's no way I used 25 miles in the matter of two drives locally. I drive everyday all day to know that I did not use 25 miles in that truck but the meter read I did. They have a gimmick with their trucks.
CAROLINALYNN C.Great service
Sallam S.You have an excellent supervisor on site. He knows the business an expresses appreciation to his customers. Class A. Find more committed, energized people like him.....good luck!
Joseph R.Satisfied
Jerome M.Provide parking space
Ada R.I always rent , amazing staff
michael J.Have the trucks clean. Don't put pictures of a good condition van and you get a van you have to dispute picture with. Staff should focus more on cleaning.
Mayra A.Manager and staff were professional and friendly. I higly recommend this location.
Brenda R.Entering the facility was like entering into a coragated box company! Huge piles of boxes you see and cant see the agent counter! Not only you have to follow a maze, but then you have to stand to the side to be on line. You dont see the face of the rental agent till you ate up at the counter. Its a security hazard. Snything can hapoen inside ans No one from outside would notice. A clear line of sight from the entry foor yo the counter should be Paramount 3specialy for a bussiness which welcomes everyone...yet you wont know who is who untill you are at the counter... I feel, the greeting lobby should be open, visible of everything enteting & exiting. Safety, saftety safety... I insist it should be clear that any customer entering should see the agents face at a distance and vise-versa!
Isidro I.Prefer the newer van as opposed to the older model because it suits my needs much better and the key is much easier to keep up with and the door lock with the remote.
L Charise H.Buen servicio
Juan T.I love the place and the rep Spanish guy is excellent in customer service. The skinny guy puertorican
Maribel R.customer service can definitely be improve. It wasn't welcoming. all the employees look miserable!
CARMENSTEPHANIE V.So far so good! Keep it up
Wendinyide D.Very friendly and professional staff. I'm looking forward to my next moving adventure with u-haul. Thanks!
Jimmy G.Bueno
Juan T.Keep up with the great work!
Jalessa C.No comments! All good!
HAIM G.Someone late at night until 8:00
Tracey C.It turned out that there is no hitch made for my model of the Kia Soul, so they were not able to install anything. They were honest and open about the problem, and as disappointed as I was, but the fault is with the back-end website software database that selected the hitch for installation despite my specifying that it was for a 2020 Kia Soul GT-Turbo 1.6 liter, which couldn't take any trailer hitch because of the unusual size and central placement of the two rear exhaust pipes and muffler system. Even so, the staff worked really hard to find an alternative, or a way to get around the problem, but there isn't one. The online website should be updated to prevent others from having this really troubling mixup. We made plans based on having the trailer hitch and can't carry them out to move our stuff now.
David B.The sales lady-- passive aggressive, bad attitude, would not speak up.. had to constantly ask her to speak up.. she looking annoyed, depressed, somewhat angry, slow at going through the process.. she was bad in every way possible.. clearly psychotic, she should not be having customer contact.. the previous person for past rentals, pleasant, swift.. done deal.. YOU MUST RETAIN GOOD EMPLOYEES.. my contract #86081965
Fred S.Good customer service
Pedro F.An employee name Stephanie was very caring and provided optimum service. I would recommend this location to anyone. Thank you
D D.Excellent customer services
Diana Lourdes S.No comment
Natasha P.Great experience, In & Out quickly with all the construction at this location woth traffic, congestion it brings. This location was my best to rent so far! Awsome!!
Isidro I.A girl that work there give me arctitud
JUANRAMON T.Very good customer service
Edwin M.Have more than one person working!!
Gloria G.Thank you for all your help thank you
Luis G.Fast and very nice service .
debbie N.Mileage high.
Hiram C.I love my u haul and the staff. They are excellent
Charise L.I the the future I would like to be inform of the extra $25 insurance fee before I rent vehicles
Manuel S.First of all they messed up my appointment and gave me a day in the past. The reception had an attitude then i had to get the manager involve whose name is miguel. They charge me more than what was on the original estimate i would not recommend this service to anyone poor customer service.
OMMAROBRIEN B.Well done job. Thank you
Anthony K.I had 2 separate rental reservations each time the entire staff was Quick, Efficient, Professional and Always Very Courteous and Helpful
Nicholas P.The Customer service representative was eating her breakfast when we arrive about a quarter to 12pm and on the phone havng personnel conversation. She never greeted us, we proceeded to ask for a vehicle inwhich we received with no problem. when we returned the Vehicle. She was outside on the phone again talking on her phone, never even look our way to say ill will be with you in a sec.we assume she was cleaning,etc for another vehicle that was there, but there was customer there. Then she parked a Truck for more than 15 minutes. With out saying anything. She spent too much time on her Phone.
Vincent F.It was fast and easy to pick up and to drop off. The 3 employees that I dealt with, from the reservation on Thursday, to a different employee to pick up truck Sat , different employee to drop truck off Sat and make final payment were all excellent .
sandra R.El servicio es excelente
Ramon C.Your truck's engine light was on when we rented it.
George T.Everything was good
Shamoun W.The fact that you aren't told to put gas in the cargo vans AFTER you are told that you are paying for mileage isn't acceptable. Its either or when it's 75 miles or more driven! The CSR knew I was going to drive under 50 miles. Not to mention had she been friendlier.. This would have been a different story.
Daisy R.First the person told that charge was going to be $88 dollars with estimate of miles of 20 miles the next day when I show up they told that Inmy credit card was going to be charge $181. Dollar because I used a hand truck and blankets I did not use any hand truck or blankets I asked about it they told me that they were going.to givi a refund which they told me that they have a refund that you
Rafael M.The truck i rented wasnt clean at all it had food garbage from the previous renter and even a toe or fingernail. What kind of world are we in if you cant count on a shared rental to be cleaned before renting it. If i could upload photos i would. Ive taken a few photos to show hows disgusting it was.
Fanisha L.Parking for customers
Jermaine M.You guys really need to get 15' trucks into New York City for one way moves. There's nothing to book for months in advance. This lack of availability is going to turn away customers. The staff were more than helpful and did what they could to get a larger truck.
Jade R.Customer waiting area. Overall a small space so not much can be done. But person installing my hitch receiver was professional, timely. All phone contacts were very friendly, helpful and professional.
Felicity L.