Customer Reviews for U-Haul of Huntspoint
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Huntspoint
Reviews without text are currently hidden. Show them
Rafael V. on
Not promise customers a truck and give them another one. I booked a 20' truck online but when I got there I was told I had to take a 17' truck because I should not have been giving the option to book the 20' online because it's a one way truck. It was an inconvenience which caused us to have to make two trips instead of one and had to pay more in mileage.
juan p. on
I call customer service and they were suppose to call me back. I never receive the call.
Heston B. on
The customer survive at location was horrible. They are rude, getto & very unprofessional. It seems they don't care about their jobs because they are underpaid I would assume. The truck I rented runs horrible. Back struts is shut, mirrors move with every little bump, no power windows or power mirrors. AC works & rear door locks pretty easy.
judi g. on
Another locations helped me make this reservation. All services were top notch.
carlos m. on
Don't add 50 cents per mile just cause it's Friday. Have the vehicles fully fueled so the customer does not have to fuel it as soon as it's rented and then again when returning it. Trying to get it to the same level you pick it up at is an added problem to the renter.
Guillermo R. on
I made an appointment for a 7:00am pickup and the app led me to believe I could do a self pickup, however, when I got there at 7:00am the app reported that my truck would not be ready til 9:00am. This threw my entire schedule off by 2 hours which ruined the latter half of my day. Not Cool!
THOMAS G. on
Awesome service, I use the express checkout,, Thanks for always having a truck available.. Big Ups to Hunts Point Uhaul
KENNETH K. on
Hire more people
juan c. on
Great service
KATHRIN L. on
Exactly what you are doing. Thank you for your assistance.
Joanne S. on
I was pleased.
TOMAS B. on
Just have better costumer service, like you have in another office , costumer must to be take care accorded order of show up to office
christopher g. on
dont nickel and dime
THOMAS G. on
I do the online expresd check, which is Awesome only takes 2minutes for customer service person to process order,, Great Service Thomas
David R. on
It was professional and taking care of me quickly
Anthony V. on
windshield was dirty front end was very lose and almost dangerous to drive this issue should be addressed
Jared R. on
I found the employer's to be unknowledgeable and very unprofessional I also was charged twice for one rent to they charged my card as well as collected cash when I return the truck once I spoke to the corporate call center they told me that this was not supposed to be done terrible experience won't be using them again
JONATHAN P. on
Have complimentary use of dollie and straps.
Blouthy R. on
Very friendly service.
Daniel G. on
My truck was dirty. I called 5 times got hung up on three out of five times, the other two were no pick ups
Lourdes H. on
First time I rented a Uhaul and the team was great. They walked me through the sign up process and answered any questions I had. Keep up the great work!
MARK V. on
Transitions were smooth and the staff was answered all pertinent questions with clarity.
ERIC B. on
The customer should be given the opportunity to leave his or her vehicle on the premises if they choose too.
Carelle S. on
The truck I rented was clean and well maintained for the most part. My only issue was the windshield wipers need to be changed. It was raining the day of rental and the wipers did a poor job on visual.
VICTOR B. on
Representative was very friendly and helpful although busy. Took his time and I appreciated that
jacqueline p. on
Your west farms facility was horrible Keith who guaranteed me a van for 4/15/17 at 8a.m totally bamboozled me I got there and there was no van for me mind you I paid a cab to get there!!! William however that morning was extremely helpful and very patient with me while I ranted and cursed because of Keith's stupidity. William helped me find another rental which was at the Hunts Point location, I had to pay another cab but I got my rental. Thank you William at West Farms,thank you Hunts Point team
Victor A. on
Truck was a little beat up. Past that all was good.
MOMODOU K. on
The attendant was helpful in getting us help for loading and also gave us pymnts options. But too too happy that he asked me not to temporarily park my vehicle there just for 2 hrs but at the same time understood why but to genuine to me
Eddy M. on
Great service!!
kaylah p. on
I am dissatisfied because I was charged $40 for going bringing the truck 30 mins late.
Mary W. on
I love using The U-Haul Of Huntspoint
elvin m. on
Faster Costumer service
Julio M. on
Thank you for a great experience
carlos l. on
Que tengan empleados bilingües
elaine r. on
I will be renting again in the near future. Only for this location in the Bronx. All the other locations gave me so much problem with just trying to rent it. Once I called the hunts Point location everything went so smooth, I couldn't believe it. The lady I spoke to was so very helpful I wish I knew her name because the company needs to know that she was amazing. Thank you hunts Point for a great experience.
Jacqueline J. on
Overall completely satisfied.
LESLIE G. on
There was ABSOLUTELY no parking at all. That's not even the worse part. Its the unprofessional and rude behavior of the representative checking me in. If I didn't already pay movers on that appointed date I would of rented from a different company. I just can not believe how disrespectful this rep was.
Carmen C. on
At the time of pick-up I was surprised with a bigger truck at the same price. I really did not need a bigger truck. I was told the truck was brand new with over 146k in miles; I figured it was highway miles. After driving the truck on the highway, we noticed the alignment on the truck was off. When the truck was returned I was told they're were surprised the particular truck was not being used given to us was not being used anymore! Go figure.
Eric C. on
One problem: The passenger door handle fell off when we pulled the door shut. Had to stop twice to slam the same door shut. Courteous service. Quick and efficient.
Radcliffe Q. on
Thanks Uhaul!
Clare M. on
Great help Bruce was truck could of been cleaner though I had to scrub the inside of the windshield because it was dirty and dusty but I will definitely rent from them again though.
KASEM O. on
Overall terrible experience the truck was very unsafe the passenger mirror kept moving every time I hit a bump on the road which gave me a blind spot the whole time driving. The steering wheel was completely unaligned where it made driving straight very difficult. I don't know if this truck was ever serviced.
Berta A. on
professionals
Rhaneawrys P. on
Both employees who assisted me were professional and knew what they were doing. They also went above and beyond to give me a good experience, getting the tow dolly setting it up and teaching me how to use and secure it. Kudo points to them.
MEHDI I. on
I rent from uhaul all the time this was the worse experience I had with them.
Pierre W. on
Great Customer Service!!!
giolinny m. on
Excellent service all around. Very pleased with Eric's professional and friendly demeanor. Great experience.
Ronald H. on
I just like to say services is great directions You are not on point it's not really a cross from the BP gas station because there's a highway dividing you and BP. You can say on the other side of the BP gas station across the highway .
George D. on
Try and clean the trucks better , it ricked of smoke and it was dusty but low e service I received at e branch , friendly associates, professional and polite!!!
Ruben M. on
The 19.99 rental price is a bit deceptive . The price really skyrockets after you put in extra miles. The price is too high.
RAYMOND O. on
Customer service does need to be improved as well as better communication about the overall price. The mileage was incorrect I only used less than 10 miles but the truck stated I used 12 miles.
David B. on
Not Applicable
emilio p. on
Great service
Youssef M. on
The manager at Hunts Point gave me a 20 inch old truck with the back door already jammed and/or not working properly. It jammed on your lot before I got the keys. The manager showed me how to not get it jammed, by doing some tinkering crap (push this and don't push that) bullshit. WhAAAT is this? May this tinkering advice by the Hunts Point Uhaul Store Manager may be Ok in some country in South America or in Tinbaktu, where 19th century standards apply. I could have gotten my fingers cut off for crying out loud. The back door jammed three more times while I was loading and unloading the truck. **I don't appreciate this. If the truck was not working properly to begin with, why not fix it first, make it safe to operate by customers. What the heck! Please, tell your Hunts Point Manager to get his act at together. Fix the back doors on all trucks and make sure the tires are properly working. I am lucky I didn't get my fingers jammed in the back door while trying to release it. If the truck isn't working then please for the safety of customers, fix it and don't rent it out without a complete inspection. *Note: The truck I rented is obviously old and should be taken out of service. As to your question, "what can we do to improve for the next customer", my answer is FIRE The Hunts Point Manager.
Anthony S. on
It was very hard to get into to drop off the van, also, i was requesting to drop off the van at a different location which was closer to where i was but could not do this, so this was the only minus but overall it was a very stress free experience.
Maximilian B. on
Excellent service and customer service
JENAII V. on
Stop trying to get every dime out your customers. I went over my miles by.05 but put in a little over the gas. No reimbursement for that but taken 22 cents for the little miles I went over . SMH
Kareem M. on
Faster service. More employees. The same guy checking in and out ppl had to hook up trailers and move cars! He was great but there's only 2 ppl there. Other guy cleaning trucks out.
Javine M. on
Expense for rental was triple the amount advertised
Juan G. on
More parking spaces for costumes.
OSVALDO V. on
Since living in New York can be hectic its easy to add up alot of miles although your prices are great to rent the mileage price should maybe be a little lower. But overall the the service ,the vehicles, the customer service is all great. Thank you
steph g. on
Everything was great! Thank you
edward b. on
Great place and service
daniel f. on
nothing... everything is great....
Rey Nildis N. on
The price was very reasonable for the amount of time I used the truck and the truck was the perfect size for my move.
daniel M. on
I caught a flat on the truck and the response was excellent
Louis J. on
Maybe have more hand trucks available other than that everything went smooth
Teddy R. on
I'm not happy with pricing it should be 20 % cheaper .
Daisy R. on
Keep doing a great job. As the years past uhaul has improved. I will never go to another trucking company. Thanks
DEVIN M. on
It was the end of the month rush, and almost the entire lot was reserved and rented out. All I could use was a pick-up truck, but the guy behind the counter worked with us so we could at least finish our move that day.
Alex B. on
Very good service
Christopher S. on
I rated the location average based on the fact that there is no customer parking area. This Uhaul site is in an extremely inconvenient location with no street parking. If you bring your personal vehicle you must park multiple blocks away and walk back to pick up rental equipment. This inconvenience adds time to your day and ruins the consumer experience.
RAYMOND K A. on
The U-Haul of Hunts Point is providing a great service for the community. I am a regular customer at this location and their staff are doing a great job.
PATRICIA R. on
There is no place to park your car. The place they recommend for you to park is in a dangerous neighborhood. You car can get vandalized, or stolen. The individuals working at this location are rude, and lazy. I will never recommend Uhaul to anyone. I am being charged for fee that is un necessary. I already paid it, and they want to continue to charge me. I will bw reporting this to the Better Business Buerau. I will also leave a review for Yelp.
David P. on
Quick service, polite workers and the upmost professionalism.
VICTOR A. on
I have used this location several times and each time I have had positive results. I must say that this time however, the service was even better due to the diligent assistance of Mr. Hazel. Mr. Hazel went the extra mile to ensure that all my questions were answered and explained everything thoroughly. He was also very professional. Thank you Mr. Hazel for ensuring that my experience with U-Haul was a great one. I would use this location again and I would recommend my friends to ask for Mr. Hazel.
Ralph G. on
My truck had a layer of oil in the truck cabin which I had to wipe clean with a few towel. Other than this inconvenience the truck did its job and help me moved. Thanks....
RICHARD N. on
Rented a Auto transporter and the straps old and on safe and one side of the lights didn't turn on ......had a friend pick it up while I was at work so I wasn't able to make the complaint and exchange it for a different one
KENNETH W. on
Horrible customer service. The main person that was there he had a bad attitude and I guess cause I wasn't Hispanic he tried to talk to me like I was not a paying customer then they over charged me. Never ever again ugghhhh horrible. The younger black boy was ignorant as well.
Hector S. on
Very curtious & helpful staff. Thank you.
WINSTON L. on
Great experience. Feels like family. Management and employee on this site are very helpful
LevesaM C. on
The customer service I received was excellent and any issue with the equipment was quickly resolved.
Monique E. on
The Representative who called me up inquiring about me not returning the Rental on time, could have worked on her people skills, she was not rude, but she was not nice or professional.
Milton D. on
They always charging me extra money and am tired of it nobody helps including the people that set the reservations they say we gona help you and never do. I do business with uhaul all the time yet they always messing me up. I know the routine the gas the mileage I know everything. Look into this matter.
Andres R. on
Really good experience at this location.
JERELL W. on
Drive well
GENARO F. on
Uhaul me cobro $100 dolares por usar una van de prospect ave a grandconcourse. Solo use la van 4 horas y la mayor parte del tiempo estuvo parqueada. No recomiendo esta compañia! Estoy
NATANAEL V. on
This manager goes the extra mile for you. Risponsible, nice and positive. It was a great experience.
hope q. on
The drop off location lot was full, Truck were not parked properly, we had a difficult time trying to get the truck off the sidewalk, and unto the lot marking. Drop off was late because of computer problems which prevented us from picking up the truck.
Cheryl V. on
The service was great. The young man who took care of us both times was very serviceable and accommodating.
BRANT L. on
The wait was over an hour and a half for a truck that I checked in early for.
MICHAEL P. on
I think you have done a great job with your business model in, my wait was not too long, my information was in the system and the staff was polite and prepared. thank you
GEORGE M. on
Nothing at all. Keep up the good work Uhaul.
bjorn b. on
Computerized system was very slow.
Euclides P. on
Todo el servicio fue bueno y rapido
daniel s. on
I WAS OVERCHARGED HOWEVER I PAID ONLINE A DEPOSIT $ 25.00 THEN CHARGED 38.28 AT LOCATION AND THE BILL WAS 24.28 SOMETHING NOT ADDING UP
ISA A. on
EVERYTHIMG WAS RIGHT..... I WAS IN AND OUT IN NO TIME, AND THE SERVICE WAS GREAT. COULD NOT ASK FOR ANYTHING ELSE... THANKS
ANGEL G. on
Stay the same. Professional & Humble. Great experience. Thanks guys.
WINARD P. on
Cool guys. Gave me the right information off the bat.
Edna S. on
Robert who was the sales person who took care of me with my rental was exceptional, courteous, and well aware of the product service offered to me. I will sure recommend this site to my friends and family in the near future.
ruben g. on
Parking for customer vehicle
Tam W. on
Did not check in my truck until I called on Friday, when it was left after hours on Wednesday evening. This caused confusion with my contract and the location of the truck. No one picked up with phone at this location for a few hours on Friday morning.
Stanley d. on
The gentleman that handled my order was courteous and well spoken. I had no REAL issues with my order. The place was clean. I am a repeat customer at this location. Once again service was good. Only con is availability of very popular items like trailers (which is an issue at ALL locations). The trailer that I reserved was not available. However, I find this trend similar to ALL U-Haul locations as they rely on the on-time return of equipment from the prior customer when booking reservations. With that said I accepted a similar trailer which was the same price.
Dennis O. on
Not charge the customer fir the Dolly and padding.
adeel j. on
Hello U Haul Executive Management, Re: File Grievance _Hitch Installation Confirmation: 93207925 My name is Adeel Jeffrey. My mother is hospitalized for a dx of cancer so I had to travel Sunday 9/4 early morning. have reserved Hitch installation on Saturday 9/3/16 with U haul representative Malailka. I was told, wait for call from U haul. No one called for an hour, I called again and same advised was given to me. In a mean time, I went to Uhaul store on white plain and allerton ave for buying the wrap items and explained manager what I am suffering through. She informed me that I have to go to 1365 Bruckner Blvd, Bronx for Hitch Installation and for 5x8 Trailer pick from sawmill parkway location. I called U haul while on way for Hitch installation and representative told me all is confirmed however when I reached Bruckner Blvd Bronx U haul around 300 pm; the General Manager Robert said he don't have any reservation for installation and he don't have Hitch too. I request him to check in the system, he looked in the system but excuse that it can not be installed. I explained him, I was told all is confirmed and that my mother is hospitalized I have to travel and I was told all is okay. Then he said, I have one Hitch but it is reserved for someone else for Tuesday 9/6/16. After my several request, he agreed to give me a parts but advised to install from anywhere else. I asked if I come on Sunday 9/4, can he take care of installation, Robert replied the next appointment is for Tuesday 9/6. I got migraine headaches; now went to other Auto Repair shop in Bronx and Hitch was installed but ha gave wrong item # 4394 Ball. When I called Robert, he advised to change item from item from Sawmill location. The Auto Repair Mechanic installed Hitch but not the LED powered converter vehicle end. From here, I continued my unforgettable journey to U haul Sawmill location at 937 SAW MILL RIVER RD, YONKERS,NY 10710 for pick up 5x8 trailer. I reached location in time at 6:30 pm but the the Staff Angel and Fredy refused to rent Trailer since LED Light Module was not installed. I asked I will find some one to do tomorrow morning but they said once you will install and we would give to you. I check few 24hrs mechanic around the area but no one was available to install light wires. There is also discrepancy in price for trailer quotation. This experience is an nightmare for me. I would request to the U Haul executive management ; please investigate and make a fair decision. Should I deserve all this? Thank you Adeel Jeffrey 718 213 8513
jenny p. on
Yo rente un truck de 20 . Pies por 1 día y lo recogí alas 7 y lo entregue alas 7 de la noche y ise un contrato de 138 dólares, y me salen coBrando en mi cuenta de bank 765 dólares por un día yo entregue todo muy bien . Al parecer me están asiendo un fraude , pero ya lo reporte, ??
Erica N. on
Great overall expirience!
ginelia z. on
The truck was dirty inside and on the side door one of the handles were missing. When I was going to return the key back i was directed to some guy outside working on and parking the trucks and he had a nasty attitude like he hates his job and life. Never again!
Maria M. on
Great helpful and courteous staff. ??????????
ERIN N. on
My truck broke down and the Bronx office was rude and totally unhelpful.
ALEX R. on
Truck had no a/c , one head light not working also no furniture dolly for rent at this location all items are for sale, had to get it from another location and waist time.
CLINTON H. on
Bruce helped me rent a van yesterday. Great guy awesome customer service even though he was busy. Good job guys 10/10 rental was easy.
cruz s. on
All it's excellent
Richard C. on
Hard to reach location
Jaime P. on
Everything was excellent....??
JUAN S. on
Not a thing
Bernard D. on
Instructions on dropping off after hours were good, except there was no suggestion on where to park the truck.
Anthony heinz M. on
Nothing to improve
Cornelius J S. on
Driver side mirror did not say in please,and no sun viser for drvier
lorraine t. on
The customer service was awesome! Highly recommend the employee who checked me in!!
Tramayne S. on
Every aspect of my rental experience was professional, courteous, and prompt. I will be renting in the immediate future, from the same location. The General Manager took the time to walk me through the use of the vechile, how to use the ramp, and equipment himself. Thank you, UHaul'
DANIEL C. on
FIRST YOUR COMPANY NEEDS TO NOT RECHARD A CREDIT CARD ONCE THE ESTIMATE HAS BEEN HELD BY YOUR COMPANY AND WHEN YOUR EQUIPTMENT IS RETURENED YOU RECHARD THE CARD WITHOUT CUSTOMER KNOWLEDGE, HAVING A HOLD ON MY CARE AFTER YOU HAVE CHARGED ME AND PAYMENT APPROVED BY BANK, SO I HAVE TO JUMP THROUGH HOOPS TRYING TO GET MY FUNDS RELEASED BACK INTO MY ACCOUNT.
peter a. on
Better quality, the truck was filthy someone did a clean out using the truck When I got to my storage, after opening the truck it was not clean there was left over debris of sheet rock. The gas Gage kept beeping indicating the fuel was low so I had to put extra gas in the vehicle. The Driver Side Mirror Kept Dropping down every time I hit a bump so while driving I had to keep reaching out to readjust the mirror. It was not such a good experience. Some of my things was full of dust from the debris.
delilah i. on
I had a Mr. Jason Romero Jr. assisting me and he was quick and brief and yet informative. Exactly how I like it considering I was in a rush. When I returned the van, he came out quickly as well. Perfection! Wish business was like this all the time.
Latasha J. on
Financial assistance for people
Bhavani M. on
made reservation in advance to no avail b\c I waited on line an hour to be given keys to a truck that wasn't on site hence had to re-do paper work
Dayana M. on
They where Not profesional at all. They were so rude to me and my family. Cancel my order without consulting me. I had reserved this truck for 2 days. They wanted me to bring the truck next day and rent it again. Rude. Didn't provide any customer service and at the same time didn't know what they were doing.
jimmy b. on
Way too much money to pay for a truck. Did not even have it for 24hrs and still was charged for 2 days. Terriable.
Maria F. on
There was a serious stench of feces in this vehicle as well as an infestation of nats. Someone must have stepped in feces or used the vehicle to transport fertilizer with manure. I drove 500 miles having to swat nats out of my face as well as having to endure the stench. I had to buy lysol to get rid of the smell. This location needs to do a better job of cleaning out vehicles before they send them out.
Jose R. on
Customer service is horrible. I called the office to advise them that there was an accident on the road and most probably would not be able to make it on time to return truck; was given number to customer service, explained the situation, was advised of the extra charges and to just bring the truck in on the next day by 9am. Neither the bruckner office or customer service asked for name on reservation. My husband receives a voice mail from Bruckner Manager saying he is sending the police on him for not returning the truck, irrated, unprofessional. We were moving my daughter from NY to Pa, things just happen on the way. We paid over $600.00 to you and still you treated us like crap. Never again will we use your horrible companay and social media will know about this experience from hell.
Anna O. on
I was charged $4 more than I should have for gas. My receipts prove it. I waited 30 min for my scheduled ordered pick up, due to computer problems.
PERCY C. on
The day was very busy and i had to waiting on line for 20mins. Most of the time there was only one employee at the desk which slowed everything down. I would suggest two employees at the desk and two outside with the equipment.
deshaun c. on
First time renting a uhaul, the manager gave me a brand new van. He was professional and polite, was a great experience!
Mainor R. on
Nothing
Ronald M. on
Overall a very pleasant experience
William K. on
My one-way rental reservation was cancelled the day before my trip, forcing me to scramble to do a round-trip rental. Absolutely terrible way to treat customers.
ELIZABETH W. on
I originally reserved a truck with one of your dealers. They confirmed online the truck was reserved for 11 am. When I got there they said the truck wasn't returned yet. They referred me to the above location which was further away. I called original dealer and asked about the 50.00 guarantee if they don't have truck available and they said the wouldn't do it. I currently have a truck reserved to move down to NC and am hesitant to continue using UHAUL.
Michael N. on
The reason I put no for the equipment was that the handtruck in the truck bed was a disaster that Lip was bent it was chipped it was just a piece of equipment that I needed but I really didn't want to use otherwise everything else is great the employees were terrific
ALBERT C. on
No improvement needed. Just treat them as you did me and it'll be a pleasurable experience... Author infinite The Poet.
EDINSON M. on
Truck was filthy when I received it and I was still charge $28 for cleaning services when I returned it.
GINA W. on
I had a great experience, you guys were fast and answered all my questions. Thank you for your hard work and dedication
Shanel W. on
First off, my estimated cost was $42 and I was charged $75. The uhaul on 138th estimated my cost to be $69 and that's what the put on hold. Second, customer service just sucks. Very poor customer service. I will not rent here again. Plus the $75 is still on hold from my account and it's been two days. My actual charge was $40 because I used less miles than estimated.
Robert C. on
The truck had a broken visor that kept falling into the way of vision. When I told a worker about it before I left he said "all the trucks are broken like that". When I got there there was no one in the store front, I waited inside for over 25 mins waiting. The truck it self was dirty, and had lots of markings and dents. The worker who checked me out asked me how long I would need the truck for, I told him one day But for some reason be charged me for 2 days, and twice for insurance, if I had not mentioned it when I returned the truck I fear I would have be double charged.
Jonathan S. on
Air conditioner didn't work, left headlight was out, didn't recieve $50 for not having the equipment I reseeved.
GIGI T on
Details of ubox process was ever changing, an easy process in theory turned into a headache the delay with pick up caused a several hour delay in our moving schedule.