Customer Reviews for U-Haul of Huntspoint

5,177 reviews

1365 Bruckner Blvd   Bronx, NY 10459
(Across the BP gas station by the "Draw Bridge" on Bruckner Blvd, No on-site parking available for customers during rental)

(718) 542-8877

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(718) 542-8877

1365 Bruckner Blvd
Bronx, NY 10459
(Across the BP gas station by the "Draw Bridge" on Bruckner Blvd, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

It was ok. When I was looking for vehicle I was misdirected. I ordered a hand truck and was never put into van. The gas tank was not full. It was received at less than a 1/4 tank. I continue to use location as the locations closer to me are either closed on Saturday or don’t have vehicle of choice at location. The part that is advantageous is the ability to sign up online and drop off.

ROCHELLE P 
Rating:
5.0

I was impressed with the customer. I was not happy they didn’t have had hand tuck or Dollies for rent

Milard C 
Rating:
5.0

He young lady who helped me was very nice and kin

STEVEN S 
Rating:
3.0

When I arrived at the establishment I was told I could not leave my vehicle there and had to comb the area to search for a parking spot. I had to park about a mile away and walk back to the location. I ve used U-Haul in other locations and they allow customers to leave their vehicles park there until they return the truck. I think you should extend customers the courtesy of parking until their trip is completed especially if the truck is only reserved for a few hours.

JOVANI A 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
4.0

From my experience there are no improvements needed.

MARIO J 
Rating:
5.0

Im not sure of the name of the person that was helping me with my stuff at this location, maybe Jayden, but he was PHENOMENAL. Very friendly, professional and hilarious. He deserves a raise or an award, smart guy and great guy!

AHMED S 
Rating:
5.0

Excellent Service all the way around. Benjamin, Stephanie, Kelvin and Jay all helped me… They’re a team that works great together. I will definitely reuse the sevice as well as recommend to others. Thank you! “E”

ELKYNJ H 
Rating:
5.0

Customer did not leave a comment.

ERIK R 
Rating:
5.0

None noted...

ANNE J 
Rating:
5.0

No need for improvement. Awesome crew !👍🏾

Demetrius G 
Rating:
3.0

Customer did not leave a comment.

MIRZA B 
Rating:
5.0

Gentlemen that helped me was great.

JONATHAN C 
Rating:
3.0

Customer did not leave a comment.

VICTOR M 
Rating:
5.0

Send confirmation of my bill

Samuel R 
Rating:
1.0

1 agent working by herself - service was slow and was not helpful with code check in

Desmond S 
Rating:
5.0

I would kindly like to say thank you to Jay for being who he is. Jay was very patient also polite and made sure he took care of everyone that was in the office. Mind you Jay was in the uhaul office by himself and feeling under the weather but he made sure everyone was taken care off. So I would like to rate Jay and Excellent 10.

RUTH E 
Rating:
5.0

Benny was great, very informative and made my return experience helpful.

RAMON M 
Rating:
1.0

I’m genuinely taken aback by my resent experience with U-Haul at 1365 Bruckner Blvd on June 23rd. We were moving out of state and booked our truck for a 5am pickup. When my husband, two young children and I went to pick up the truck we realized there were other trucks blocking us from accessing ours. We waited for 2 hours for the store to open. Once we went into the store to express our frustrations and asked to speak with a supervisor, we had to wait another 1.5 hours and ultimately decided to leave because the supervisor never showed up. When we got to our new location, the U-Haul in Pennsylvania said the U-Haul in the Bronx charged us for 2 trucks when we only rented one. The lack of attention to detail to ensure customers can access the trucks that are rented for the times they’re booked, the inability for accountability, empathy and timely service is very disappointing and delayed my most with two young children for 4 hours.

Jose I 
Rating:
5.0

I wouldn’t change anything.

Yesenia C 
Rating:
5.0

Es Muy Limpio

SOSIMO D 
Rating:
5.0

Customer did not leave a comment.

GREGORY R 
Rating:
1.0

The back door of the truck was not working. I took the truck back and a person working there fixed it. I drove 5 miles when I left and 5 miles to return and get the door fixed. The person at the counter said that they do not adjust miles. That wa not my error.

HOLGER A 
Rating:
5.0

Perhaps more seating options or a designated lounge for patrons. Besides that employees were respectful and worked very diligently!

Gabriel N 
Rating:
5.0

Awesome people working in there

VICTOR S 
Rating:
5.0

Customer did not leave a comment.

EDGAR G 
Rating:
1.0

Customer did not leave a comment.

MIGUEL M 
Rating:
2.0

The trailer in question shakes while driving,is an old unit without maintenance. Unfortunatelly for my move, it rained and water got into the trailer soehow, causing some of my belongings to get wet. I reported it but it looks like nobody cares.

RODOLFO E 
Rating:
3.0

Right tire must have had a slow leak. I was quoted 1.79 per mile and was charged $1.99!

Jennie Y 
Rating:
5.0

The staff was great. Jay was very polite.

Krystal O 
Rating:
5.0

Thanks very helpful Guys are nice and friendly

EDUARDO F 
Rating:
5.0

The truck was in great shape really good worker at the location friendly because of that, and the good feeling they gave me when I grab the rental was a three-quarter gas and I return it with a full tank of appreciation thank you very much for your service. I see you next time. 🙏👍🏻

JANSEN R 
Rating:
4.0

Get counter help

STEVEN D 
Rating:
5.0

Always a pleasure using U-Haul

BRIAN T 
Rating:
5.0

Excellent service 👍

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

MANUEL M 
Rating:
1.0

Terrible service. Returned the trailer and neither employee spoke to me. Took pictures and sent to the manager. No response. 3 days later they called and said “when are you returning the trailer”. Completely unorganized and untrained employees.

ARTAN V 
Rating:
3.0

Customer did not leave a comment.

VICTORIA O 
Rating:
5.0

Good job

GARY P 
Rating:
5.0

Keep up the awesome job!

Mario W 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
5.0

Not things

richard r 
Rating:
4.0

The receptionist was going thru the motions of ending the day. It was 3:00 pm when I show up but it seems she wanted the day just to end.

JOSEPH A 
Rating:
5.0

Continue the great service they are always helpful and professional..

MARSHA T 
Rating:
2.0

Have better, friendly staff

Sylvia O 
Rating:
5.0

Customer did not leave a comment.

ZAKI A 
Rating:
5.0

Buen servicio

Elbis P 
Rating:
5.0

Customer did not leave a comment.

Freddy R 
Rating:
5.0

Great

JOHNETTA G 
Rating:
5.0

The young lady who assisted me when picking up the van did a great job. She was helping several people at one time and got it done. Everyone there deserves a raise especially her.

Julio L 
Rating:
4.0

Exit entrance remains blocked often and customers are forced to exit through the more dangerous entrance. Please consider allowing safe passage to exit for accident prevention.

Jerfelis P 
Rating:
3.0

Customer did not leave a comment.

DEVON D 
Rating:
5.0

Excelent atention

JOSE G 
Rating:
5.0

Good job

AHMED K 
Rating:
4.0

The cleaning products to make the vehicle smells good don't need to have such a strong smells

IRENE M 
Rating:
5.0

Customer did not leave a comment.

EDGAR G 
Rating:
5.0

Good customer service

CLIFTON B 
Rating:
5.0

Everything was good

SERGIO Q 
Rating:
3.0

Customer did not leave a comment.

katrina S 
Rating:
5.0

Great job.

ERIK S 
Rating:
1.0

Check camera and see how slow and unprofessional n unprepared your receptionist was as she was on the phone and had no help and the person that was outside couldn’t help as well.

JAYLEE R 
Rating:
5.0

Customer did not leave a comment.

Omar P 
Rating:
5.0

Excellent job from the assistance received from the canter help.

Adekunle P 
Rating:
3.0

Please discuss full contract details including costs before customer agrees and signs.

MICHELLE M 
Rating:
5.0

Great job fellas and thank you for that information

Timothy B 
Rating:
5.0

This was the first time using a U-Haul van and the overall experience of pick up and drop off was great.

FRANCISCO S 
Rating:
2.0

Horrible customer service

David F 
Rating:
5.0

Cory is always Outstanding I’ve been renting with Uhaul for a few years now and his work performance has always been Amazing and I appreciate him for making my U-Haul transaction easy

RICHARD U 
Rating:
1.0

The check in and return process is horrible. My reservation had to be redone because it wasn’t working. When I got back, my reservation didn’t have the return option to start the process online. I had to call to be able go do the return.

Leslie J 
Rating:
5.0

Customer did not leave a comment.

SEAN T 
Rating:
4.0

Keep up the good work. The thin build young man was very professional.

Arnold T 
Rating:
5.0

Fue bueno

Loren S 
Rating:
5.0

Everything was great except when dropped off. The gentleman that was outside checking out drop off vehicles, collected my key was very rude, sarcastic and condescending. He made a smart remark when my husband asked him if we were in the right spot. My husband began by saying “I’m dropping off a van and he cut him off by saying “Obviously, I can’t see that” there was no need for that. Unfortunately, he is a reflection of U-Haul and should be checked on his attitude. I am making it a point to write this review to call out this individual, get him trained, he needs sensitivity training to work with his community! If he is unhappy with his job or like in general, then move on but do not take it out on customers. That plays a big role on a customers experience. I hope this message gets to an intended party that will not ignore this review.

LISSETTE D 
Rating:
4.0

Customer did not leave a comment.

Jaime M 
Rating:
1.0

Customer did not leave a comment.

CLARY C 
Rating:
5.0

Customer did not leave a comment.

SONIA R 
Rating:
5.0

Customer did not leave a comment.

ALOUSSENY D 
Rating:
1.0

Customer service was very bad

Michael G 
Rating:
3.0

Customer did not leave a comment.

BEVERLY J 
Rating:
5.0

Good service

MELVIN R 
Rating:
5.0

Not much everything was good

jennie f 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
1.0

The place i got the cargo van twice they mistreated me bad the guys there are rude looking to fight one said he forgot about us dropping the truck the first time because he smoke weed I ask for help on returning the van yesterday he rudely told me scan the barcode on the door I did it ask me to pay again I was charge already I ask him for help and he brushed me way I hate that place never again and I will tell anyone never go there as well super bad experience horrible customer treatment not even one star they deserve

SAMUEL M 
Rating:
3.0

Customer did not leave a comment.

ANA V 
Rating:
5.0

Thank you. The service was great and professional.

Mohammed G 
Rating:
5.0

good service

MELVIN R 
Rating:
2.0

The location inside Smelled like marijuana employee on duty was on personal call upon arrival had to wait until he finished conversation

WILLIAM R 
Rating:
5.0

Thank you again

JAMEL P 
Rating:
5.0

They serve you very well. I don't remember the name of the African American girl. She is very nice.

Melvin R 
Rating:
5.0

Everything was excellent

Yoely P 
Rating:
3.0

Customer did not leave a comment.

HIPOLITO R 
Rating:
5.0

Nice

WALTER A 
Rating:
5.0

Everything was perfect

Juan M 
Rating:
5.0

Customer did not leave a comment.

ANGEL A 
Rating:
3.0

Return process when no one is available took some time and required call to customer service. Mobile process a bit confusing.

Carmen R 
Rating:
1.0

in the morning all went well with the lady at counter during 9 am 01/30/2025 but on return 2-230pm guy that works at lot not the counter guy the one on lot checking returns in unprofessional acted like we were undocumented people that do not know any better

Alberto M 
Rating:
3.0

Customer did not leave a comment.

JOSE A 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

CLENY H 
Rating:
1.0

Customer did not leave a comment.

FRANG G 
No reviews have been submitted for this location.
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