Customer Reviews for U-Haul of Ithaca

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Ithaca

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Sarah B.
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Customer did not leave a comment.

Scott T.
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Good experience. I wish they would have communicated a lil better with questions I had . I wanted to pay cash which was ok . When I went to pick up uhaul with cash they added another $100 because it wasn't on card . Next time it's better to know all the information up front . Other than that it was a nice job all way around . I picked up in Ithaca and returned to elite in Jamestown one day early

ARTHUR G.
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Had to wait in line quite a while, but service very good. My online reservation from the previous evening could not be found. That problem might have been mine, but I thought I'd completed the online form quite completely. A good experience overall despite these issues.

George P.
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Be clearer about where the van is a lot to go over for someone who only rents on occasion overall good experience

ginger K.
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Punter guys and the guy taking the vehicle back we're all very polite and nice

Paula H.
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I haven't been to this location for a while, but the new improvements really make the place a lot more welcoming. Everything was great!

Jennifer C.
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Masks were put on by staff seemingly reluctantly upon my entrance, though contractors fixing the restrooms had no visible masks at all. Truck wheel was very loudly squealing and check engine light was on at pickup. Truck was clean. At the end of our one scheduled rental day, outside circumstances prevented us from unloading, and a note was placed on our account to only charge the one day if returned by 8:15 the next morning. We did so, early, and were still charged for two days. Mistakes happen, but the communication wasn't there and when the staff member who checked us out was informed about the refund, he said “who put that note there?!” without even trying to find out why it was there. Then he begrudgingly completed the refund as he brooded and I had to double check that he was refunding me the correct amount because he wasn't communicating at all. His co-worker was helpful and nicer, though she also didn't put a mask on until I was already in the store. The guy who cleans the trucks was also super friendly. Overall, we got what we needed in the end, but it was a frustrating experience with that guy and I'm concerned about the lack of mask wearing by the staff.

jerry S.
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Customer did not leave a comment.

Amanda W.
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The pictures that pop up on the agreement when you sign in were not accurate. The vehicle had multiple scratches and dings we were concerned we would get charged for. Perhaps updating those would be helpful. We had 0 issues however!

Krista C.
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Couldn't get through to location on the phone, constantly waiting on hold.

JOHN O.
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Customer did not leave a comment.

Kira L.
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Our experience with the local (Ithaca) office was great. But the so called reservation system failed us terribly. The original pick up location turned out to be three and half hours away, which was absolutely ridiculous! And for u-Haul to even suggest that we pick up the reserved truck there should be fired. To find that out the day before our scheduled move created a crisis and as a result we will probably never reserve a u-Haul again, unless either my move is not important or I can see the truck when I need it. You should change your policy and not pretend there is a reservation system since this clearly doesn't work. Scheduling ("reserving") the truck weeks early just meant I had no opportunity to get a truck from a more reliable company.

BURKEN C.
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Customer did not leave a comment.

Anne R.
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Despite perfect estimation of the miles traveled, was quoted $77 and charged $123. Typical rental car bullshit.

DANE C.
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Customer did not leave a comment.

annise D.
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Customer did not leave a comment.

kadie S.
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Dillyn D.
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Customer did not leave a comment.

Kenja S.
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I received a uhaul that I thought would work, ended up being to small so less then an hr of having it I had to return it for a bigger size. Instead of a A courtesy change I had to pay for not only one uhaul but two. I believe they should talk to there customers about the sizes especially if they don't know the sizes of the uhaul!! Very frustrating.

logan M.
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They treated me really well I would recommend anyone even my friends and family to rent a uhaul from these people

BREONNADESHE J.
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Customer did not leave a comment.

Fran L.
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Customer did not leave a comment.

RALPHEDGAR S.
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While driving this 15' truck, noticed that there was more than typical steering play.

David T.
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nice guy and he was really busy but on top of it.

Anita P.
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Have 2 people working on the weekends to check people in.

David D.
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Helpful and friendly staff.

william S.
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great help from the workers.

Jennifer C.
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Customer did not leave a comment.

John B.
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Excellent service

James H.
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Return was easy.

JONC K.
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Customer did not leave a comment.

Hamid R.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

EDWARDFRANCIS B.
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wait time very long. need a better computer system. employees had to use a smart phone to complete the transaction. not very "professional"

RONALDC B.
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Customer did not leave a comment.

Michelle B.
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Customer did not leave a comment.

JOHNALBERT B.
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Customer did not leave a comment.

JEFF K.
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Customer did not leave a comment.

ROBERT D B.
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Customer did not leave a comment.

JENNIFERJANE G.
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Rep was very pleasant and friendly. Check in online was NOT intuitive so had to go inside. Check in inside was still a little slow (not the fault of the rep). Return process was very easy and quick.

Sierra K.
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Customer did not leave a comment.

Thomas D.
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Friendly, fast and efficient service.

Jeffrey B.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

SAMUELHOWARD S.
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I was told I would get my bill via email and I have not.

Michael M.
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Waiting in line a long time even though I checked in online. If you check in online, you should have a separate line for those individuals to process their rentals.

John S.
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The trailer had a lock on it, that either the previous user or the location installed. I didn't notice it until it was time to open the door to load the trailer. I didn't get a key from uHaul. Luckily, I was able to beat open the lock with a hammer. Also, there was only one person working there the morning I showed up. He not only had to answer phones, but take car of the local, in person rentals himself. Would be helpful if there was someone that could help him out.

CHRISTOPHERPAUL F.
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Ithaca UHaul made picking up my new couch a breeze. My cashier got me in and out he was great.

ADAM H.
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Customer did not leave a comment.

frank Z.
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Just more check in staff during early morning rush hour, a line formed and everyone is in a hurry to get on the road

REUBEN P.
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Customer did not leave a comment.

Yoke Lee L.
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I love the online check out feature. It's detailed and walked me through step-by-step the things I needed to do. Friendly customer service during key pick up and drop off

Carsten H.
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Picking up the truck I was surprisingly asked to offer more proof of identity. Who carried that around. Or call a friend at 5am in the morning. Very disappointing pickup experience... Besides that everything was alriggt

Greg N.
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Quick and easy service despite COVID. I was concerned it would be more difficult to rent than it actually was.

Eric A.
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Customer did not leave a comment.

Raymond L W.
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Customer did not leave a comment.

IANF M.
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I believe it was Anthony that checked me in on the return of the truck. He was super friendly it was a fairly easy to return.

Brent R.
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Customer did not leave a comment.

DANIELROB M.
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(1) inadequate staffing to handle customer load--only one person in office when others called in sick (2) check brakes on vehicle--mine had a bad shimmy

THOMASALAN J.
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Stop having some random person from a call center call me to tell me the reservation can't happen. They have no personal connection to the rental and I found it very off putting especially when they just have a computer in front of them. The local business knew what was going on, joe blow idiot on the phone I found to be very annoying.

Kevin H.
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Make it easier for the customer to locate a truck. Park all vehicles that are about to be rented in spots that are identified by letters/numbers so as to prevent customers from having to wander around the lot in search of it.

Brody B.
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Customer did not leave a comment.

Paul C.
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Excellent, efficient service.

roberta I.
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Customer did not leave a comment.

Benjamin B.
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Customer did not leave a comment.

DREW T.
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Check out and check in was fast and easy. I was in and out in 10 minutes. The truck was clean and well maintained.

Robert C.
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Customer did not leave a comment.

Joshua M.
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Customer did not leave a comment.

David R.
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Customer friendly, helpful drop off worker.

Pennelope G.
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The staff that work at this location are so cordial and concerned. I have had several rentals there recently and they are always ready to serve, even when really busy.

JEFF K.
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Customer did not leave a comment.

Charlie S.
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The person who met with us was a true gentleman. Courteous and professional.

JONC K.
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Customer did not leave a comment.

Kyle O.
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Idk I was happy with service

Ryan L.
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I drove the vehicle a total of 12 miles as this was an in town rental. Just before dropping off the truck I put 2.5 gallons of gas in the truck and the fuel gauge was at the same level or higher than when I picked up the vehicle. The associate still stated that the fuel wasn't quite at 7/16ths of a tank. I tried to explain that there is no way the truck used more than 2 1/2 gallons during my 12 miles of driving but I was still charged for the fuel.

Nicholas G.
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Customer did not leave a comment.

Robert R.
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The only concern I have is why you can not turn the truck in to another uhaul dealership. I had to drive almost 50 miles back to where I got the truck empty Which in turn they charged me for. I could have turned it in at my finished location.

steven R.
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Customer did not leave a comment.

Willis M.
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Do not send people 54 miles away to pick up equipment they reserved. Also, do not give people old, broken down trucks for their cross country moves.

KENNETH S.
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Uhaul should streamline the process for making the rental agreement. It takes too long for the Uhaul representative to input the information required.

lenora R.
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I never received any kind notice that I owed a thousand dollars or that the truck I used was 24 days late. Until now. And how did did it get so high. I can't afford this

Carla D.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

chris H.
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Customer did not leave a comment.

Jim D.
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Customer service was incredibly horrible. The employees were rude and lazy and didn't know what they were doing if I could get a refund id purse that option overall I will never ever use that location in ithaca n.y again nor recommend anyone to go there!.

neil W.
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Customer did not leave a comment.

STANLEY R.
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Had to look for my truck in the lot. I t would have been nicer if my truck was presented to me especially since I pre-registered.

ron T.
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Customer did not leave a comment.

Kevin T.
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Customer did not leave a comment.

frances H.
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Answer phones. After telling counter perso exactly what I wanted truck for, rented the truck he recommended, the truck was wrong fit. Returned truck expecting to change rental with no charge for the wrong truck, as it was Uhaul fault, they refused to give refund. I will never use them and will advise friends and family not to use them.

Lucia A.
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I do not have any negative comment, the personnel was very helpful

Diedre B.
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Customer did not leave a comment.

Robert N.
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The assistant manager couldn't find my trailer in the system and refused to make some calls and give me written confirmation of the return. In turn, I ended up making calls for 3 days to straighten things out. Thank goodness I was smart enough to snap photos of the trailer I rented on the lot in Ithaca where I dropped the trailer off earlier than I had to, because otherwise your people wouldn't have figured things out, since the assistant manager wouldn't give me return documentation before I left, despite requesting it. Instead, he complained that now he had to make a million phone calls. So, instead of doing his job, I did it.

Richard T.
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did online check in, and the photo of my license did not go through, so I had to do paper work when I got there

Paw P.
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Customer did not leave a comment.

Dale B.
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Customer did not leave a comment.

Eileen C.
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Customer did not leave a comment.

Michelle H.
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Customer did not leave a comment.

ronald B.
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Customer did not leave a comment.

DOUGLAS STACEY M.
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Customer did not leave a comment.

Jude R. | Overall Experience |
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Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Tyrone B. | Overall Experience |
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An additional monthly fee was taken out and I still haven’t gotten a refund.

Alexandra C. | Overall Experience |
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Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.

Jacqueline W. | Overall Experience |
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Overall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.

No reviews have been submitted for this location.

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