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Zevez Z.Customer Reviews for U-Haul of Ithaca
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, courteous staff, and well maintained facility. Easy drop off procedure.
Andrew T.The Ithaca office seemed overwhelmed. The truck was clean but was not in excellent mechanical condition.
MICHAEL B.Both the service rep and manager were great. Very attentive and easy to work with.
Brian L.The trucks have been dirty twice, cabin and rear. Please dont charge for people not cleaning their truck and supply dirty ones!
Jonathan L.Very easy return. Quick easy and nice to just drop off the trailer.
Gerard J.Tell them to go some where else. Wrong gas amount and after taking pictures of the gauges and reporting it immediately and then again when I dropped it off, I was still charged for it.
Dawn A.The pickup truck was not logged into the system by the store manager when it was returned at 1:30 PM on 11/21/22. It was logged back in the next morning at 7:57 AM and I have been overcharged for rental hours. I have not been able to get this resolved with the General Manager.
Thomas E.I was charged twice now have to jump threw hoops to get my money back. And yes I returned the equipment on time
chris H.Staffing is limited but it seems to be the way it is these days.
Jeffrey S.As far as I could tell, there was only one employee on duty with several trucks in the process of being returned. The man attempted to be helpful telling us he would process the truck later and we could go. I told him both the gas level and the mileage were OK specifically stating there was 1/4 tank of gas. The next day I received an invoice charging me as if there was 1/8 tank of gas!!
Nathan B.The truck would barely start all day, like it had a bad battery or starter. I ordered two packs of furniture pads and only received one. I was moving into a 3rd floor apartment so Inordered an appliance dolly and didn't get one of those either. Pretty disappointing
Francis P.Make it abundantly clear when renting that if you show up an hour late to the pickup time, your truck will be given away. I almost lost my rental because I showed up just shy of an hour, and the UHaul employee told me if it had been 5 minutes later, they could have given my rental aware. I'm sure it's included in the rental agreement somewhere, but please make that more clear when submitting a reservation. I thought I could show up at any time during the reserved rental period.
Jake G.This is an outstanding facility. The equipment is always clean and the customer service top rate. I never have to wait when picking up the equipment and the return and check in is always quick and simple. With the check in finished I receive a text message receipt. Can't say enough good things about this facility.
David G.Return was super fast, place was clean and easy access, and staff was attentive and friendly!
Kimberly S.all was satisfactory
James Z.Working in customer service, you should more respectful and nice. No need for the rudeness and stank faces. And my card got charged way more then it was supposed to be charged, frowned apon especially with our experience at this uhaul branch.
leah A.We reserved our uhaul two weeks in advance, when we went to pick it up at our scheduled time it was not ready and we weren't able to get a van until late the next morning. No explanation given, staff was rude and didn't care, our move was made so much worse on account of this. We were also double charged. Horrible experience.
Vincent C.The staff are always helpful and friendly.
Ronny H.Top notch service at this location... Hard to improve on that!!!
Randy D.I had a great experience. I wouldn't change anything. This location has excellent customer service. Five stars!!!
Randy D.As I was returning a 10' truck, I stopped to put in $25 worth of gas to put it above where I received it. To only get the final bill that the truck was filled a 1/4 of a tank less than I had gotten it. I have no problem accepting when I made a mistake but for the employee to make an 1/8 of a tank misfire is just disrespectful. Key thing is to always remember to take a picture of the gas gauge when you drop it off. It'll save $100.
Gregory T.I walked into the retail location to find 3 employees arguing over payroll issues. I stood at the counter for over 5 minutes before one of them even acknowledged that I was there. I brought the truck back less than 24 hours after renting it, then I received a call 2 days later asking me when I was going to bring the truck back. Overall this was a joke of a uhaul location.
Brian S.Anthony cracked me up.
ROBERT C.The uhaul trailer lights stopped working after 200 miles of a 2500 mile trip. We got pulled over 2 times for it and made our 3 days of driving more stressful than it needed to be
Patrick W.Nothing
Floyd A.Always very good customer service at this location. Thanks!
Kristina T.But not if you have a Chime card. I was not told in advance they didn't accept that card. I came with $1400 on my card and was told they didn't accept the ONLY card I had. After hours of trying to get cash off my card I was able to secure the truck.
Lori R.Improve the IT at UHaul central. Guarantee truck availability. Give staff a pay raise!
Gerald B.When returning a truck, we were charged a cleaning fee of over $20 for a single Covid mask in the back and 3 leafs on the floor in the front. Eventually we were refunded but it was a poor experience and poor customer service. The person the processes returns should not be there
Roy E.Staff was very friendly and helpful. It makes the experience so much better!
Sarah B.Hi, The brakes on the truck I used had no give. 1 millimeter of pressure and they were engaged. I had a concern that this was due to brake calipers improperly adjusted or sticking. My thoughts.
Jeff C.Thought that the reception there was just not right we left them with a full tank of gas and he just quipped that their own people were "stupid" and there was nothing he could do to recover our expenses.
Larry R.Dennis I believe was the gentleman's name that helped me check in and get the vehicle, he was awesome! Super helpful and friendly.
Blake A.Thanks again
Brad J.The gentleman who got me signed in and on my way was excellent, and was excellent upon my returning the vehicle as well!
Kevin M.The van I rented was not clean at all. I have allergies to animal hair and there was clearly hair on the seats that made breathing difficult for me. When I asked about putting air in the back passenger tire because the van dashboard said it needed it, the attendant mansplaned to me that it didn't need air because when the air gets colder the tires go down but it's ok. I had to go somewhere else and put air in the tire myself. The attendant did not go over the van with me before I left the premises and didn't even bother to show me where it was. He handed me the key and told me the number on the key tag would tell me which van was the one to take.
VALERIE A.Nothing. The gentleman Glen that helped me was super knowledgeable and helpful. He helped me choose the proper size trailer. Hooked it up for me.
ANTHONY S.Feel I was over charged I've rented from u haul all summer got my business and the rate doubled in this last rental.
Timothy H.Nothing…. Great experience. Dennis got me in and out quickly.. he was friendly and informative..
david K.I had a reservation appointment to pick up at 7 AM and didn't leave the U-Haul location until 8:45 AM. They also have no idea how to deal with EZ-PASS which wasn't helpful.
Joshua N.Sales rep on duty was wonderful. Made my experience quick and painless. Walked me through every step while having a line of folks he was giving the same great service to. Promote that man.
Robert B.Dennis checked us in & was super sweet & helpful, good experience returning!
Donna P.Excellent worker energy!
David R.very friendly and helpful staff at the drop off - stopped his work on another truck to help me. even answered my questions about how EZPass works with rental trucks.
Randy M.This trailer had the same problem as ALL of the other trailers that I have rented from U-Haul; the hitch would not tighten enough to be tight on the ball. When I have rented larger trailers, the banging of the hitch on the ball was primarily when on rough pavement; going down the highway, the tongue weight kept the clatter somewhat limited. This rental was very different; the trailer was so light that there was a constant clatter and squeaking. It was the most miserable experience. If I had not been pressed for time, I would have refused the trailer as soon as I hit the highway and the hammering started, but that would have forced me to go to another location because it was the only trailer like it on the lot. When it was returned, the agent verified the problem and said he would submit a report to have it repaired. It would be appreciated if all of the trailers were inspected for this issue. We'll have to see what happens with the next U-Haul rental.
James T.Dennis helped me get everything squared away. Super helpful. Appreciate his assistance.
Morgan D.Faulty truck given when better units sat in the lot
Dell R.Great customer service
Melanie B.Equipment was garbage. Back door was so sloppy it gets stuck open. Running lights didn't work. Trailer brake was dragging entire trip. Tech never checked lights after hooking up to truck. Absolutely unprofessional and terrible experience
James S.I do not know what goes on at the Ithaca U Haul, but I was charged for two gallons of gasoline. Having done the same trip before in same kind of van 63 miles and three gallons of gas. I put four gallons of gas in the van, minutes before drop off. In the future I will refuse the rent vans that do not have full fuel tanks. Unless U haul vans only get ten miles a gallon highway.
Mark A.There was kind of a long wait to check out due to there only being one person at the registers, but it wasn't horrible.
John M.Everything went smoothly and very easy
Arthur B.Staff is friendly and helpful, they actually enjoy their job! Not something you see every day.
David S.Customer service was over the top, the office is clean. The people running the place cared very much for our needs, and they made sure we were taken care of. If I work in the area again I know where to go.
nari D.Great personnel! Very friendly, efficient and helpful!
katie R.Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!
Jude R. | Overall ExperienceAn additional monthly fee was taken out and I still haven’t gotten a refund.
Tyrone B. | Overall ExperienceHorrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.
Alexandra C. | Overall ExperienceOverall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.
Jacqueline W. | Overall Experience