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Lesley G.Customer Reviews for U-Haul of Ithaca
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is friendly and helpful, they actually enjoy their job! Not something you see every day.
David S.Customer service was over the top, the office is clean. The people running the place cared very much for our needs, and they made sure we were taken care of. If I work in the area again I know where to go.
nari D.Great personnel! Very friendly, efficient and helpful!
katie R.Make sure that the whole reservation is assembled to be picked up. I chose mobile pick up, with an appliance dolly-got 45 minutes through traffic to start loading up to see they never put the dolly into the rental, had to drive back down and back to my house again.
Shania B.Nothing, the staff here are always fast, efficient and friendly and I love the option of quickly renting a van for a few hours.
Kristina T.The manager Steve is about the most miserable sob I've ever met. Give the guy a Xanax or get rid of him.
Tyler G.The truck was clean the staff was awesome and helpful .
Candace F.Did not check fuel or mileage. I have not received a message or email etc before I left.
JOYCE T.Dennis was both pleasant and efficient.
Sherrie N.Long wait inside. Poorly trained on PPS. Manager oblivious to waiting customers as he worked on paperwork while people waited. No service ethic evident at this location. You didn't ask but the trailer leaked a lot and much work on my part to keep things dry. Overall online desert and service is very poor. I felt it was not helpful and only made things harder
John C.The people at this location had excellent customer service and were extremely efficient … it's rare nowadays to get people that go above and beyond like they did Fantastic service and experience!
jack H.Check-in and check-out were quick and simple. Staff were very helpful and friendly.
David G.I requested a hand dolly online and did not receive it. Didn't realize until I got home that it wasn't in the back. Very frustrating. One employee swore twice in front of my husband and I, very unprofessional.
Nicholle S.Very helpful staff. Quick and reasonable check-in experience.
Shanasia S.Unable to utilize the early pick-up. Staff was late to location to open; staff kept talking between themselves how funny it was that their ride got lost getting them to work. This delay caused our moving schedule behind and resulting in paying for our contracted help for waiting for us to arrive. I would not recommend this location.
Jacqueline C.The employees here are incredibly rude. The equipment was fine and got the job done, but it's probably good for them that they are the only game in town.
Samantha G.I have never rented a uhaul before and the staff was friendly and helpful when I picked the uhaul up. The 2 gentleman that were working told me to call them if I had any questions.
Caroline M.We were extremely pleased with our recent experience renting a trailer. The employees were very helpful safely hooking up the trailer and the return process was very quick. We'll definitely rent from here again.
JACQUELINE D.Awesome staff! I first met Dennis & Doug weeks ago upon moving to Ithaca from CO in a long, strenuous cross-country trip, and was impressed by their level of customer service immediately. Super personable, empathetic, top-notch. I signed off on U-haul when CO dealer tried to give me the only two options they had: a trailer with expired plates or one with electrical problems that was alarming my dashboard on the tow Jeep with 61k miles on it. I went Penske cargo truck and towed the Jeep on a flatbed instead, but these Ithaca guys have restored my faith in U-haul. Plus, they're a hoot! Genuine working team!
Jennifer S.I received good service, except for the fact that I called in advance to make sure my truck was there, then when I arrived was told it had not yet been returned. The uncertainty about whether your reserved vehicle will be available when you need it is a *huge* downside. Since the truck came in late, it wasn't throughly checked, and the back was filthy (lots of dirt) that I had to clean out before I could load it.
Anne S.The truck had a warning about the tires pressure. I requested in the app for 12 furniture pads but the location did not have any furniture pads to provide. The U-Haul app has some bugs when I tried to take the pictures for the odometer, it keeps opening my photo gallery instead the camera. I lost almost 30 minutes just filling new requirements in the app at the time that I came to pick up the truck. Like asking for passport. This should be asked in the app when we schedule the equipment, and not at the day we are doing the moving. Nevertheless I enjoyed your service and I will recommend for my friends, but please make the app more friendly for the user.
Luciano Rogerio B.We called this location just as they were closing because the drop off location listed on our agreement didn't take after hours drop offs. The people were very helpful and told us to drop the truck off at their location that evening and they'd record it first thing in the morning.
Beth K.I walked into the location and there was a front desk staff yelling, like shouting, at a customer. The white man was yelling at a black woman. I don't know anything about the situation, but I know I saw a grown man loose it at a customer.
Justin H.People there are lost... Over an hour to pickup U Haul truck that was already reserved and then screwed the return date up.. was supposed to be till the 26 of July and they put return the 19th.. Pick up on the after noon of the 14th.. So when got to Fla. Had to pay almost 400.00 for the extra days. Not happy at all with U Haul. Now I under stand why my sister and brother-in-law quit working for U Haul after more than 10 years. Only good thing about the whole experience was the truck did not break down....
sylvia P.Great rental. Cost was reasonable and service was excellent. I will be back for the same trailer.
Timothy H.Keep your friendly staff. They were very patient and helpful.
Ronny H.I reserved weeks before on line, received confirmation, many emails regarding extra options etc only to be told upon arriving that online reservations are useless and that I needed to call their location when I want a “real†reservation. Then told to call an 800 number to find out if any trucks available elsewhere. (There weren't any within 85 miles.) They were able to get a smaller truck BUT cannot begin to calculate the extra costs to us as well as frustration and major inconveniences. Cannot imagine what we would have done if we didn't get smaller truck - there are no other options! No getting a Uber truck to move our belongs. Understand mistakes can happen but this was not a mistake - this is a corporate decision to allow online reservations to be made when trucks are not available. I have nothing good to say about UHaul. I don't find fault with the location personnel so this survey is useless.
Alan M.Employees were very friendly and helpful.
Michael P.Great attitude from the workers! Well done.
Victor M.My ride home was bringing a broom to help sweep out the bed of the truck, but was a few minutes behind me. The UHaul crew said they weren't busy at the moment, waved the cleaning fee, and did it for me. Great service!
Jake H.Fix and clean your truck! It was completely smashed on the side and the tire was not holding air. Had to replace the tire! What a joke!
Jill T.Dennis was on point during my visit to pick up the 6 x12 trailer!
Darren J.No problem with the Elmira Road facility. The staff was efficient and helpful. But the rental was originally at a different location, It was changed without any notification to me, via email, text, phone etc.. We literally wasted an hour and a half!
DAVID S.Notify your customers of location pick up changes. They lied and gave terrible customer service. Both Steven and Theresa
Daniel S.In my opinion the service was excellent and staff very helpful
Brian P.They were friendly
Gatluak M.Digital check-in could not complete my verification so I had to go to the counter, delaying my pickup in 40 minutes
Gabriel C.The first 20" truck I received, the blower fan and air conditioning did not work. However, once discovered U-Hual provided another truck with minutes and we were on our way.
Joseph M.This location is great, Dennis was really helpful and great to deal with. Thanks again!
Leo M.Great service by every person that helped us. Hard working team.
Mark W.Everything was fine I was just not given some of the additional equipment I ordered.
Logan Y.Both the person who checked me out and the one who checked me back in were friendly and efficient and professional. well done!
Victor M.Very helpful and informative...got my daughter out of a bad situation quickly. Understanding of our dilemma and was supportive with solutions. Highly recommend!
Shari C.The process to rent is cumbersome
Nicholas P.Staff are courteous and efficient. Thank you!
Kris T.Last May and today also~~ I received kind and nice service. The staff are great.
Yeoun C.Glenn was so wonderful & helpful! Really made picking my vehicle up a joy. Please pass along my regards to him and to his manager.
Kathryn G.Shorter wait times
Vikram K.Everyone I worked with from pick up through drop off was really helpful.
MICHAEL K.They guys were great got me in and out.
Nick G.Busy weekend at Uhaul, and the staff handle it with care. Thank you!
Shane H.Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!
Jude R. | Overall ExperienceAn additional monthly fee was taken out and I still haven’t gotten a refund.
Tyrone B. | Overall ExperienceHorrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.
Alexandra C. | Overall ExperienceOverall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.
Jacqueline W. | Overall Experience