Customer Reviews for U-Haul of Ithaca

3,615 reviews

343 Elmira Rd   Ithaca, NY 14850
(Next to Midas)

(607) 272-7491

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 272-7491

343 Elmira Rd
Ithaca, NY 14850
(Next to Midas)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Great service by every person that helped us. Hard working team.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Farid A. 
Rating:
5.0

Customer did not leave a comment.

Jinha K. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
4.0

Customer did not leave a comment.

Vishakha G. 
Rating:
2.0

Everything was fine I was just not given some of the additional equipment I ordered.

Logan Y. 
Rating:
5.0

Both the person who checked me out and the one who checked me back in were friendly and efficient and professional. well done!

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
5.0

Customer did not leave a comment.

Amalie B. 
Rating:
5.0

Very helpful and informative...got my daughter out of a bad situation quickly. Understanding of our dilemma and was supportive with solutions. Highly recommend!

Shari C. 
Rating:
5.0

Customer did not leave a comment.

MING C. 
Rating:
4.0

Customer did not leave a comment.

JANET F. 
Rating:
3.0

The process to rent is cumbersome

Nicholas P. 
Rating:
5.0

Staff are courteous and efficient. Thank you!

Kris T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Last May and today also~~ I received kind and nice service. The staff are great.

Yeoun C. 
Rating:
5.0

Customer did not leave a comment.

Yvonne Y. 
Rating:
5.0

Glenn was so wonderful & helpful! Really made picking my vehicle up a joy. Please pass along my regards to him and to his manager.

Kathryn G. 
Rating:
4.0

Shorter wait times

Vikram K. 
Rating:
5.0

Everyone I worked with from pick up through drop off was really helpful.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Tess C. 
Rating:
4.0

Customer did not leave a comment.

Nazier L. 
Rating:
4.0

Customer did not leave a comment.

jennifer A. 
Rating:
4.0

Customer did not leave a comment.

Xinyi M. 
Rating:
5.0

They guys were great got me in and out.

Nick G. 
Rating:
5.0

Busy weekend at Uhaul, and the staff handle it with care. Thank you!

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Collett P. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Jahyon P. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Customer did not leave a comment.

Shylynn M. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

I don't understand why U-Haul requires a phone verification to someone not in my household in order to rent a trailer. It just needlessly bothers people that need not get involved in what I do.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Yotam E. 
Rating:
5.0

We made such good use of the truck. It was fantastic. And the process was easy.

Anita M. 
Rating:
4.0

Customer did not leave a comment.

MARTINJOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

always use this location when something is needed

STEVENL G. 
Rating:
3.0

Truck was very dirty, could barely see out the windows, there was something sticky all over the seats and floor. Truck shakes violently. Bad tires, or tie rod or something. Was definitely NOT good experience. Definitely will not be using a truck from that location again. Maintain your trucks, clean them, and it would have been way better.

David L. 
Rating:
3.0

Truck not cleaned from previous renter. Cab had been smoked in. Windshield driver view had 3 small chips in it. No blankets placed in truck as ordered . Had to get myself after asking. Pickup location was changed by uhaul. Very inconvenient. Made 4 calls before I spoke to real agent. Requested extra mileage for inconvenience which was granted.

Cathleen K. 
Rating:
5.0

Customer did not leave a comment.

MOHAN N. 
Rating:
3.0

The counter guy was pretty gruff. Basically telling us he would “hang up on “ our insurance guy if we had a claim. Yet he took the insurance card info 🤷‍♀️ Seems like a rudely hard sell of the $10 insurance. That left a bad taste fir this location. The van was, however there & ready. And the gentleman who checked the van back in was very polite & helpful.

Lily R. 
Rating:
5.0

The one guy who was working was doing a great job getting customers helped even though a lot of them seemed unprepared and needed extra attention. He really needed some help though and what poor coverage for a Saturday.

Jacquelyn A. 
Rating:
1.0

Absolutley terrible. The GM Steve gave the one way truck that I reserved four months in advance to another customer. Ruined my entire moving experience. Will never use Uhaul again.

Joshua D. 
Rating:
5.0

I turned in the trailer on Aug 1st and was told I would get an email confirming. I did not get any emails. Just want to know if return was processed

Shane S. 
Rating:
4.0

Customer did not leave a comment.

Zoey P. 
Rating:
5.0

Customer did not leave a comment.

Kaiyang W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
4.0

Y'all need to hire more people to work at the Ithaca location at the end of July beginning of August. Most leases are Aug 1 to July 31. Poor guy at the desk at 8am had a line of 6 folks. Yes, there's the mobile app. I'm not planning on moving again, but this is a college town and July/August is always going to be a mess Evan

Evan W. 
Rating:
1.0

This location was clearly understaffed. It was only 1 staff member working a busy Saturday. The one staff was super friendly and did the best he could but there was still a pretty long line and wait. I was not able to leave the parking lot until 1.5 hours later past my pick-up time due to multiple issues and questions that I wanted addressed first. Most of the equipment (appliance dolly and utility dolly) I requested to rent was not available so that did not help. The 20' truck I had to use was in TERRIBLE condition but I had no choice as there were no other availabilities. The lift gate was broken so it was near impossible to open and close completely. The brakes had issues so it did not feel completely save to drive. The steering also did not feel smooth at all. It was clear that the truck was not properly maintained and it was a frustrating experience. U-Haul needs to do something about better maintenance of their trucks and letting customers know ahead of time if rental equipment is not available.

Kenneth M. 
Rating:
1.0

Overall, a terrible experience, and the worst service and treatment I ever received. First, you didn't have the truck I reserved. You gave me a smaller truck and only two hours to use it. Second, you read the fuel tank incorrectly and charged me for gas I didn't use. Your customer service is lousy. Well done, Uhaul.

Christine U. 
Rating:
5.0

The people working at this branch really go out of their way to help customers out. They are always extremely busy, but every single time I come they treat me and other customers with the utmost respect and courtesy. I come to this location specifically because of the employees working there.

George A. 
Rating:
2.0

Poor customer service. Terms of rental were not well communicated. Over an hour in line to get to desk

Peyton A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Staff was efficient and friendly. More of the same, please.

Robert G. 
Rating:
2.0

Check engine light on, tire pressure sensor warning on, windshield interior very dirty, radio not operating properly. Otherwise good engine, brakes, transmission, steering allignment. However.....Got the job done

KENTLOVERING H. 
Rating:
5.0

Great location, excellent customer service.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Josefina M. 
Rating:
5.0

Great experience, friendly personnel, highly recommended.

Christian E. 
Rating:
5.0

Customer did not leave a comment.

Carla C. 
Rating:
5.0

Employees were very helpful

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

Elcian M. 
Rating:
4.0

Bad pick-up experience. Wrong pick-up location was sent to me through text message. I got to the wrong location, called the customer service and was told that I was not in the system, however I had already checked-in online and paid a day before. Made several phone calls and paid for another Uber ride to get to the correct location.

Xiaoying Z. 
Rating:
5.0

Bringing the van back was seamless, fast and easy! Thanks.

Maria S. 
Rating:
4.0

Better logistics for picking up equipment. My reservation was not honored and I had to do a lot of work to figure out how to get what I beefed on time

Toryn S. 
Rating:
5.0

Didn't have trailer available in my home town, Elmira, NY. I had to drive :30 to Ithaca, NY. Considering today's fuel prices and the fact that was completely out of my way, very disappointing.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
4.0

Please be sure the interior of the vehicle is clean. The seats and the the door panels were very sticky and dirty.

Mark L. 
Rating:
4.0

Was an issue signing in in reference to mobile App that nobody told me about previous.

BERNIE D. 
Rating:
1.0

Customer did not leave a comment.

Kristen G. 
Rating:
5.0

the first thing they asked me is if I had any issues with the truck. i told them of my tire and wiper fluid issues and they immediately started looking into it. Very friendly and were not too pleased that the vehicle was handed over to me with a bad tire.

Thomas F. 
Rating:
2.0

for the next customer, I recommend being more respectful to the customer, not speaking about private matters when it comes to another customer using a uhaul for robberies, be attitude free and BEING HONEST AND NO LYING.

Forrest C. 
Rating:
5.0

Glenn at the front desk was very helpful and patient in helping me figure out how to check in.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

Claire N. 
Rating:
5.0

General manager and staff were great

James H. 
Rating:
5.0

The workers were very courteous, even under the strain of a busy time.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

Reeda T. 
Rating:
4.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

Customer did not leave a comment.

forrest D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
1.0

My card was over charged

Holly B. 
Rating:
5.0

Dennis was amazing. The previous customers refused to return the van that I had rented. He gave me an upgraded vehicle for no extra charge. He was very apologetic and provided absolutely amazing customer service. Recommend this Uhaul in Ithaca Highly, and whatever you do, ask for Dennis Davis!

Shaunt K. 
Rating:
1.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Ron O. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
3.0

Ordered truck online. No only could location not confirm availability of truck the day before but they had no record of my online reservation. Had to give them a printout of the confirmation for them to find my reservation. Suggest that you get your IT Systems working properly.

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

MarkE J. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Jude R.  |  Overall Experience 
Rating:
1.0

An additional monthly fee was taken out and I still haven’t gotten a refund.

Tyrone B.  |  Overall Experience 
Rating:
1.0

Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.

Alexandra C.  |  Overall Experience 
Rating:
4.0

Overall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.

Jacqueline W.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top