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DEANNE BCustomer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What I value most is efficiency. I was able to arrive at the location, have the trailer hooked up, and be on my way in no time. Returning it was just as smoot. The service was impressively fast. As I pulled into the lot, a representative immediately assisted me, unhooked the trailer, completed the paperwork on a mobile device, and had me finished in under five minutes. Excellent service from start to finish.
PUNARJEE WImprove return signage
HOLLY NLet the customer know that the ghost opened the door for you... Everyone at this location are very friendly and helpful. Totally recommended .
SYLVESTRE AThe team was efficient and helpful.
GAVIN FHelpful staff. Quick and easy return. Highly recommend
ROBERT JMike is doing an excellent job at this U-Haul office
PAVEL ANothing
LISA SLeAnn was an amazing rep.
sergio cSuper staff, very helpful!
AMADOU TI think the only thing is just to make sure they explain that it’s gonna be a self check out, but everything else was great..
LUIS N20 minutes to drop off was too much. As the customer, here's the trailer, send me a receipt, I leave. The guy involved me in all the admin side of the equipment, that's not my issue, that's a uhaul issue. 'uhaul will charge you wrong." fine I will dispute the charge.
Matt QThe odometer counted for 21 miles there’s no way I drove 21 miles, max 10 miles so i don’t understand that
BRENDA CGood experience. Professional and well informed.
Darren HGreat customer service Check-in or smooth and easy And drop off was the same. Thank you for your excellent service. We will use you again.
KRISTINE PThe girl at the counter was a rock star as she seamlessly handled 6 customers in line! Please hire more staff.
KAREN LWhy is there a $9.00 fuel charge on my bill. I put gas in it right before I returned the vehicle. Is this some new trumped up fee that I need to look forward to in future rentals?
RICK Gmike( kenmore ) was great..really made the situation at hand work..kind, patient,understanding,i felt he went above and beyond to see the rental go through.. with the complete stress i was under and this being my last attempt he MADE it work..thnk you Mike..
Michelle NEquipment exceeded expectations. Only glitch was one broken safety chain which did not stay in place. A quick tie-wrap secured it.
JOHN PGreat staff. Very helpful. Found something we left in the truck and called us immediately. It was waiting for us as soon as we got back.
Kristen WEducate customers to how the truck works. Had to ask for help. Where is the brake release, are the mirrors adjustable, can the seats be moved? Other than that it worked out great. Kind and helpful employees.
REBECCA TI had a great experience with Julius when renting a U-Haul truck. He was incredibly helpful and personable, making the whole process easy and stress-free. He took the time to answer my questions and made sure I had the right size truck for my needs. His friendly attitude really made a difference.
Jamie PVery timely and helpful
KATE HThanks to the new staff who are working right now, they treated me very well.
RODRIGO OCan’t ask for better service, never a problem in this location
JUAN CNot alot of room.
Jodi SService was quick and helpful on pick up and return.
ALLEN NGreat experience. The staff were nice and the rental process was smooth.
JAMES LHire more staff to work at the counter. Wait times too long.
JACOB MThe dolly was not secured in the uhaul so the first bump I hit made it fall over. I own my own dolly so I did not use it. I can provide a picture of my dolly for proof if needed, please don’t charge me for using it. Thank you
DAWSEN VWhile the U-Haul employee was hooking up the trailer I reserved, the door became stuck open and there was nobody onsite at 7 am who could fix it. The employee did a great job helping me pivot to a truck rental since there were no other trailers onsite that my car could tow.
CAROL KThanks for all U-Haul team!
OLEKSII GI like the quick service and the fact that the people at the counter are always great to deal with.
DONALD CWell organized and explained things very well.
RAYMOND CWe dropped off the car dolly at 8:54 p m. Thank you
JAY BStaff was very competent and helpful. Better than most U-Haul locations I've visited.
DAVID MThe equipment had old tires, the brakes were leaking oil, making it difficult for us to complete our journey, which we were told would be a long distance.
LAURO DMike was very helpful.
JAZMIN BI was so impressed with my rental experience. It was a very easy process with a reasonable cost. So much less money than investing in a pick up truck and maintaining it. I will definitely keep U-Haul in mind for future rental needs.
JULIE PThe agent was very nice and helpful. he hooked up dolly and showed how to use it and gave us helpful hints to make loading easer.
CURTIS CThe U-Haul service operator was very polite, helpful, and well mannered. It was a pleasant experience for that reason mostly. Thank you!
MARTYN YThis guys are amazing, they help me in everything, answer all my questions. One hundred recommended
JUAN CCheck engine light and a fuel inlet valve error were present upon pickup
MICHAEL LVery friendly staff. Quick pick up and drop off times.
DAVID KThey got me in and out quickly.
JAMES RI was negatively impacted by my initial reservation at Sunshine Market ABSOLUTELY FAILING TO HAVE THE SCHEDULED TRUCK. I arrived at my pickup location on time only to find out there was no truck assigned to my reservation and the location did not open for another 90 minutes. I called the customer service number and was assisted to change my reservation to a further away location for a truck that was much smaller than needed and resulted in me having to take two trips on my moving day. This location at sunshine market should be closed because they did not do their job and they have no preparedness to represent Uhaul
LISA KService here was really excellent -- friendly, fast, accurate, and had me on the road in no time. Thank you!
PIET NCould use better signage as the entrance and exit. Arrows painted on pavement were not immediately noticeable. Drop off signage was confusing. Trucks -vs-trailers. One of the Gate hinge pin on the trailer was bent and difficult to pull and install.
WILLIAM LMike's ability to manage a busy office and maintain professionalism and helpfulness is unparalled. Mike answered all my questions and ensured I had the right equipment and got the trailer connected to my Jeep Wrangler quickly and efficiently.
HANS JThe check out process was smooth Your team handled unexpected changes in routes and arrival time graciously. Which relieved a lot of anxiety for us. The truck return was as smooth as could be. Grateful!!!!
SONDRA B