Customer Reviews for U-Haul Of Kenmore

Rating:

5.0

Mike is doing an excellent job at this U-Haul office

Rating:

5.0

Nothing

Rating:

5.0

LeAnn was an amazing rep.

Rating:

5.0

Super staff, very helpful!

Rating:

5.0

I think the only thing is just to make sure they explain that it’s gonna be a self check out, but everything else was great..

Rating:

2.0

20 minutes to drop off was too much. As the customer, here's the trailer, send me a receipt, I leave. The guy involved me in all the admin side of the equipment, that's not my issue, that's a uhaul issue. 'uhaul will charge you wrong." fine I will dispute the charge.

Rating:

4.0

The odometer counted for 21 miles there’s no way I drove 21 miles, max 10 miles so i don’t understand that

Rating:

4.0

Good experience. Professional and well informed.

Rating:

5.0

Great customer service Check-in or smooth and easy And drop off was the same. Thank you for your excellent service. We will use you again.

Rating:

5.0

The girl at the counter was a rock star as she seamlessly handled 6 customers in line! Please hire more staff.

Rating:

1.0

Why is there a $9.00 fuel charge on my bill. I put gas in it right before I returned the vehicle. Is this some new trumped up fee that I need to look forward to in future rentals?

Rating:

5.0

mike( kenmore ) was great..really made the situation at hand work..kind, patient,understanding,i felt he went above and beyond to see the rental go through.. with the complete stress i was under and this being my last attempt he MADE it work..thnk you Mike..

Rating:

5.0

Equipment exceeded expectations. Only glitch was one broken safety chain which did not stay in place. A quick tie-wrap secured it.

Rating:

5.0

Great staff. Very helpful. Found something we left in the truck and called us immediately. It was waiting for us as soon as we got back.

Rating:

5.0

Educate customers to how the truck works. Had to ask for help. Where is the brake release, are the mirrors adjustable, can the seats be moved? Other than that it worked out great. Kind and helpful employees.

Rating:

5.0

I had a great experience with Julius when renting a U-Haul truck. He was incredibly helpful and personable, making the whole process easy and stress-free. He took the time to answer my questions and made sure I had the right size truck for my needs. His friendly attitude really made a difference.

Rating:

5.0

Very timely and helpful

Rating:

5.0

Thanks to the new staff who are working right now, they treated me very well.

Rating:

5.0

Can’t ask for better service, never a problem in this location

Rating:

3.0

Not alot of room.

Rating:

5.0

Service was quick and helpful on pick up and return.

Rating:

5.0

Great experience. The staff were nice and the rental process was smooth.

Rating:

2.0

Hire more staff to work at the counter. Wait times too long.

Rating:

4.0

The dolly was not secured in the uhaul so the first bump I hit made it fall over. I own my own dolly so I did not use it. I can provide a picture of my dolly for proof if needed, please don’t charge me for using it. Thank you

Rating:

5.0

While the U-Haul employee was hooking up the trailer I reserved, the door became stuck open and there was nobody onsite at 7 am who could fix it. The employee did a great job helping me pivot to a truck rental since there were no other trailers onsite that my car could tow.

Rating:

5.0

Thanks for all U-Haul team!

Rating:

5.0

I like the quick service and the fact that the people at the counter are always great to deal with.

Rating:

5.0

Well organized and explained things very well.

Rating:

5.0

We dropped off the car dolly at 8:54 p m. Thank you

Rating:

5.0

Staff was very competent and helpful. Better than most U-Haul locations I've visited.

Rating:

3.0

The equipment had old tires, the brakes were leaking oil, making it difficult for us to complete our journey, which we were told would be a long distance.

Rating:

5.0

Mike was very helpful.

Rating:

5.0

I was so impressed with my rental experience. It was a very easy process with a reasonable cost. So much less money than investing in a pick up truck and maintaining it. I will definitely keep U-Haul in mind for future rental needs.

Rating:

5.0

The agent was very nice and helpful. he hooked up dolly and showed how to use it and gave us helpful hints to make loading easer.

Rating:

4.0

The U-Haul service operator was very polite, helpful, and well mannered. It was a pleasant experience for that reason mostly. Thank you!

Rating:

4.0

This guys are amazing, they help me in everything, answer all my questions. One hundred recommended

Rating:

3.0

Check engine light and a fuel inlet valve error were present upon pickup

Rating:

5.0

Very friendly staff. Quick pick up and drop off times.

Rating:

5.0

They got me in and out quickly.

Rating:

5.0

I was negatively impacted by my initial reservation at Sunshine Market ABSOLUTELY FAILING TO HAVE THE SCHEDULED TRUCK. I arrived at my pickup location on time only to find out there was no truck assigned to my reservation and the location did not open for another 90 minutes. I called the customer service number and was assisted to change my reservation to a further away location for a truck that was much smaller than needed and resulted in me having to take two trips on my moving day. This location at sunshine market should be closed because they did not do their job and they have no preparedness to represent Uhaul

Rating:

5.0

Service here was really excellent -- friendly, fast, accurate, and had me on the road in no time. Thank you!

Rating:

3.0

Could use better signage as the entrance and exit. Arrows painted on pavement were not immediately noticeable. Drop off signage was confusing. Trucks -vs-trailers. One of the Gate hinge pin on the trailer was bent and difficult to pull and install.

Rating:

5.0

Mike's ability to manage a busy office and maintain professionalism and helpfulness is unparalled. Mike answered all my questions and ensured I had the right equipment and got the trailer connected to my Jeep Wrangler quickly and efficiently.

Rating:

5.0

The check out process was smooth Your team handled unexpected changes in routes and arrival time graciously. Which relieved a lot of anxiety for us. The truck return was as smooth as could be. Grateful!!!!

Rating:

2.0

I have rented trailers from uhual and miller rent all and with miller, they give you a grace period of 1-2 hours in case you are late returning your trailer. I have rented from uhual before and the associates have been super respectful and also said if im a little late returning its no issue however the associates who helped me at the kenmore branch was a middle aged man and always wore his sunglasses inside ( i couldnt remember his name) he was nice until i asked him about returning the trailer. I wanted to book this trailer tuesday night to load a car in kenmore and take it to clarkson WA(idaho/oregon border). This was a 5.5 hour drive one way considering you dont stop for bathroom and fuel breaks so overall trip took a little over 6 hours. That said i asked the associate so im not rushed on time and having to speed if i can have at least until end of day or closing time to return it and he goes “no this needs to be returned on time and no grace period and needs to be returned at 5. Im like sir its 5:22 now thats not 24 hours. Can you at least give me until 6, he goes no ill push it to 5:15 but thats it you come in at 5:30 im charging you an extra day. I could have made a scene as 5:15 wouldnt be the full 24 hours but im very disappointed in uhual and this sort of customer service and not giving a grace period. I understand if he had a booking right after me at 5:30 and someone needs it but he doesnt as when i got back today the same associate he put the trailer away in the corner. Very disappointed in your no grace policy and not sure its your policy as other reps have let me at other stores…

Rating:

5.0

No complaints. Timely service. Equipment serviced and in good repair. It worked well. Thanks!

Rating:

4.0

Service was really good, they thoroughly went over the features and how to operate the car hauler.

Rating:

5.0

I don't remember the gentleman's name but he was excellent. Very accommodating and helpful. He really made our move especially when my university son didn't make a reservation like he was supposed to. He's an angel. Thank you very much.