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KRISTINA GCustomer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
LeAnn was an amazing rep.
sergio cSuper staff, very helpful!
AMADOU TI think the only thing is just to make sure they explain that it’s gonna be a self check out, but everything else was great..
LUIS N20 minutes to drop off was too much. As the customer, here's the trailer, send me a receipt, I leave. The guy involved me in all the admin side of the equipment, that's not my issue, that's a uhaul issue. 'uhaul will charge you wrong." fine I will dispute the charge.
Matt QI had a great experience with Julius when renting a U-Haul truck. He was incredibly helpful and personable, making the whole process easy and stress-free. He took the time to answer my questions and made sure I had the right size truck for my needs. His friendly attitude really made a difference.
Jamie PVery timely and helpful
KATE HThanks to the new staff who are working right now, they treated me very well.
RODRIGO OCan’t ask for better service, never a problem in this location
JUAN CNot alot of room.
Jodi SService was quick and helpful on pick up and return.
ALLEN NGreat experience. The staff were nice and the rental process was smooth.
JAMES LHire more staff to work at the counter. Wait times too long.
JACOB MThe dolly was not secured in the uhaul so the first bump I hit made it fall over. I own my own dolly so I did not use it. I can provide a picture of my dolly for proof if needed, please don’t charge me for using it. Thank you
DAWSEN VWhile the U-Haul employee was hooking up the trailer I reserved, the door became stuck open and there was nobody onsite at 7 am who could fix it. The employee did a great job helping me pivot to a truck rental since there were no other trailers onsite that my car could tow.
CAROL KThanks for all U-Haul team!
OLEKSII GThe equipment had old tires, the brakes were leaking oil, making it difficult for us to complete our journey, which we were told would be a long distance.
LAURO DMike was very helpful.
JAZMIN BI was so impressed with my rental experience. It was a very easy process with a reasonable cost. So much less money than investing in a pick up truck and maintaining it. I will definitely keep U-Haul in mind for future rental needs.
JULIE PThe agent was very nice and helpful. he hooked up dolly and showed how to use it and gave us helpful hints to make loading easer.
CURTIS CThe U-Haul service operator was very polite, helpful, and well mannered. It was a pleasant experience for that reason mostly. Thank you!
MARTYN YThis guys are amazing, they help me in everything, answer all my questions. One hundred recommended
JUAN CCheck engine light and a fuel inlet valve error were present upon pickup
MICHAEL LVery friendly staff. Quick pick up and drop off times.
DAVID KThey got me in and out quickly.
JAMES RI was negatively impacted by my initial reservation at Sunshine Market ABSOLUTELY FAILING TO HAVE THE SCHEDULED TRUCK. I arrived at my pickup location on time only to find out there was no truck assigned to my reservation and the location did not open for another 90 minutes. I called the customer service number and was assisted to change my reservation to a further away location for a truck that was much smaller than needed and resulted in me having to take two trips on my moving day. This location at sunshine market should be closed because they did not do their job and they have no preparedness to represent Uhaul
LISA KService here was really excellent -- friendly, fast, accurate, and had me on the road in no time. Thank you!
PIET NCould use better signage as the entrance and exit. Arrows painted on pavement were not immediately noticeable. Drop off signage was confusing. Trucks -vs-trailers. One of the Gate hinge pin on the trailer was bent and difficult to pull and install.
WILLIAM LMike's ability to manage a busy office and maintain professionalism and helpfulness is unparalled. Mike answered all my questions and ensured I had the right equipment and got the trailer connected to my Jeep Wrangler quickly and efficiently.
HANS JThe check out process was smooth Your team handled unexpected changes in routes and arrival time graciously. Which relieved a lot of anxiety for us. The truck return was as smooth as could be. Grateful!!!!
SONDRA BI have rented trailers from uhual and miller rent all and with miller, they give you a grace period of 1-2 hours in case you are late returning your trailer. I have rented from uhual before and the associates have been super respectful and also said if im a little late returning its no issue however the associates who helped me at the kenmore branch was a middle aged man and always wore his sunglasses inside ( i couldnt remember his name) he was nice until i asked him about returning the trailer. I wanted to book this trailer tuesday night to load a car in kenmore and take it to clarkson WA(idaho/oregon border). This was a 5.5 hour drive one way considering you dont stop for bathroom and fuel breaks so overall trip took a little over 6 hours. That said i asked the associate so im not rushed on time and having to speed if i can have at least until end of day or closing time to return it and he goes “no this needs to be returned on time and no grace period and needs to be returned at 5. Im like sir its 5:22 now thats not 24 hours. Can you at least give me until 6, he goes no ill push it to 5:15 but thats it you come in at 5:30 im charging you an extra day. I could have made a scene as 5:15 wouldnt be the full 24 hours but im very disappointed in uhual and this sort of customer service and not giving a grace period. I understand if he had a booking right after me at 5:30 and someone needs it but he doesnt as when i got back today the same associate he put the trailer away in the corner. Very disappointed in your no grace policy and not sure its your policy as other reps have let me at other stores…
CHARBILL SNo complaints. Timely service. Equipment serviced and in good repair. It worked well. Thanks!
JERRY AService was really good, they thoroughly went over the features and how to operate the car hauler.
TRAVIS PI don't remember the gentleman's name but he was excellent. Very accommodating and helpful. He really made our move especially when my university son didn't make a reservation like he was supposed to. He's an angel. Thank you very much.
LUCIA MNeed more help, it was a 1 man show he did great but caused some delay's
Curtis FQuick and easy for pickup.
MARK SKeep up with your great spirit.
HOOMAN HOutstanding service, was able to extend my rental longer in the all which was easy and time saving. Staff at Kenmore store were friendly and kind, very helpful.
KEVIN FGreat value for renting the occasional trailer. Staff was friendly and professional.
MARK WThank you for an easy pick-up and drop-off experience. Bother agents were pleasant and informative. I would rent from Kenmore again.
KRISTIN MI felt the wait time was to be expected on a weekend morning, and they were great at working us through our rentals and setup.
ABIGAIL BFaster check-in
LAWRENCE MExceptional service throughout!! Checking in and checking out went very smooth, agent was super friendly . She made sure we had clean furniture pads . I felt genuinely valued as a customer. Thank you U-haul of Kenmore and team.
Shreekar REasy check-in. Very helpful staff.
PETER KI rented a trailer and my vehicle is equipped for a trailer, and it worked great for the day.
David KStaff was wonderful
MICHAEL ZWhat you can do to improve going forward is having more customer service support at the front desk. We waited 30 minutes in line for our reserved 9:30am for 30 minutes. There was up to 15 people waiting in line for something. Leanne was great. She had a great attitude, took one customer at a time as best as she could without getting frustrated.
EVAMARIE GThe team at Kenmore were friendly, helpful and efficient. The best qualities in a service organization
PAUL WTruck was extremely bug splattered. Claimed level of fuel tank was not accurate. Pleasant service however.
BRIAN EGreat friendly service, quick check in, and quicker check out
Yang HDefinitely well located along Bothell Way. Wish they would have told me ahead of time that I couldn't leave my personal vehicle there while I used the UHaul pickup for a couple hours. Had to find parking on a side street nearby. The business was chaotic and extremely busy when I showed up for my reservation, on Sat morning. I had to wait quite awhile in line before checking in and then the app they sent me a link to would not recognize my driver's license scan, so they re-sent me the link 3 times. Took way too long, especially when I discovered that they could just enter the info manually. Next time I will be there early for my reservation, so as not to lose time at check-in. The pickup was clean and new. Wish there was a way to accurately figure out how much gas to replace before returning it. Not possible to fill back up exactly, so I went over and then lost that money. Frustrating. Would be better if they could just give you a vehicle with a full tank and then you return it with a full tank.
Rebecca BThe whole experience here at this location was awesome. And not even with just me. The few people ahead of me were having a great experience because of how well the two employees were doing. Mike helped me and was fantastic. I appreciate supporting businesses like this that actually care about customers and providing TOP TIER service.
RICHARD MFront desk guy was great, kept the customers moving, kept customers informed. Nice guy. How another like him to make it even better.
Patric BThere was no washer fluid. Cruise control would be nice. If I rent a moving truck again I'm going to try to find one with cruise control.
KELLY AThis business transaction with the Kenmore location was fast and professional. Equipment was clean and ready to go. This is now my new place of business.
MARVIN K