Customer Reviews for U-Haul of Kenmore

4273 reviews

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**)

(425) 481-2174

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEPHEN MANLEY H. 
Rating:
3.0

Customer did not leave a comment.

Catherine G. 
Rating:
2.0

Customer did not leave a comment.

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Had to pass by several other locations to get the trailer size I wanted.

Evan N. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
1.0

The trailer was dirty and smelled of oil when I picked it up. When I got to my destination I discovered that the trailer had leaked in numerous places and most of my belongings were wet. I tried calling twice today only to sit on hold for over 20 minutes each time. I'd like someone to call me and expect that there will be a significant credit offered based on my experience.

Kyle T. 
Rating:
1.0

The guy who help me was not respectful I don't now why maybe because was morning and He has not sleeping well or any other reason but was very weird

NEIM A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA B. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

I wish I got the name of the guy helping me, but he was awesome. Very professional, and excellent service.

Ignatius R. 
Rating:
5.0

Customer did not leave a comment.

Mason W. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Everyone was super friendly and helpful. They also recommended a tie down net that the attendant at the transfer station really appreciated saying that so many people renting trucks fail to tie down their loads properly.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
3.0

Too much to write so I'll keep it short. Super long hold times to speak with customer service, so you need to hire some more customer service agents badly. The “reservation” system for the “free first month of storage” is garbage. It is a complete misnomer because it implies that the customer is granted storage but you fail to mention (or maybe it is clearly hidden in the fine print that nobody reads) that it is COMPLETELY based on availability. We “reserved” a unit in Bozeman, where we were moving to, but there was no availability, so the “reservation” was completely pointless and we had to scramble to find a space, which was not ideal. Overall I would not recommend U-Haul.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

Asif K. 
Rating:
5.0

Customer did not leave a comment.

Hrant M. 
Rating:
5.0

Takes about 10 minutes to use the online after-hours return to save the $20 in-person charge, which I think is extreme.

Byron R. 
Rating:
2.0

The people were rude.. I got a parking ticket for parking where i was told The late hour return app did not work after trying for 30 minutes.. just kept referencing my labor help, not the unit rental so I was charged a "convenience fee"

CHRISTIAN S. 
Rating:
5.0

Cheaper gas

EFRAIN I. 
Rating:
2.0

I had a very poor experience with the online pickup. It took far too long and did not save me any time

Kevin F. 
Rating:
5.0

Overall it's sooo good

SRINIVAS K. 
Rating:
5.0

Keep up the good work

Robert D. 
Rating:
5.0

Customer did not leave a comment.

WARREN DOUGLAS A. 
Rating:
1.0

Horrible service at dropping off.

YOSIEF T. 
Rating:
5.0

Customer did not leave a comment.

Tyrone J. 
Rating:
3.0

Customer did not leave a comment.

YOU B. 
Rating:
2.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
4.0

Dropped off after hours, facility was closed, no comment.

Robert E. 
Rating:
5.0

The gentleman who helped me both check out and back in the next day was exceptional. Very polite, professional, careful and friendly. He was also running his tail off taking care of multiple customers at the same time. He is an asset to your team!

Michael C. 
Rating:
2.0

Very disappointed. They charged us for 150 miles of usage. Which is double what we expected. We calculated what we had done...at only 75 miles. At almost $2.00 a mile that was an additional $150 dollars. We have had great experience with U-haul in the past...but this was the first time we used the Kenmore location. Probably not going to use them again if they are double charging. We also had wanted a trailer and site said it was available only to find out it was not and thus we had to rent a truck. So sad!

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
4.0

They were short staffed, only one guy on a Saturday morning, but he worked hard, stayed calm as he got through each customer in very long line. Give him a raise!

Laura H. 
Rating:
3.0

Nobody was present in the store for lengthy period. Customer in front of me was not patient and left. Stark contrast to the store in Kirkland next to Costco. Saving grace was the nice older gentleman who was very helpful when checking in.

MIROSLAV P. 
Rating:
5.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

Customer did not leave a comment.

Terrance P. 
Rating:
5.0

Great customer experience. They provided us with a hard copy receipt and was done in 10 minutes.

DAMON T. 
Rating:
4.0

I tried to do the transaction into your website and I couldn't because it said my passwords did not match on page 2?. I typed them about 20 times to no avail. I finally just went to the store.

CONOR O. 
Rating:
5.0

Customer did not leave a comment.

LORI H. 
Rating:
1.0

Staff are rude and don't seem to care about their job or the customer.

Gregory N. 
Rating:
5.0

Wonderful staff at this location. Efficient, fast, and friendly. WHen someone tells me they need to rent a truck, I send them to Kenmore UHaul location.

PAULA MAUREEN W. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Everything was perfect

Roger G. 
Rating:
5.0

Service top notch. The nearly new Silverado was a really good vehicle. Clean. Well maintained.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Antonio D. 
Rating:
3.0

Inside fuel level is accurate and not assumed to be Full It was a quarter tank yet showed full on order receipt. When told of the discrepancy upon return w a Full tank manager said nothing could be done

Mark C. 
Rating:
5.0

Customer did not leave a comment.

MING Y. 
Rating:
1.0

Would not recommend as we were not told that dropping it off after 5 pm would incur an additional day's rental charge PLUS a $20 after hours drop off fee. First time I have had that experience.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Terje L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Very quick and easy check out process. No issues.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

JASMINE H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
3.0

Your " phone app " is poor , your web site is also poor , having to listen to minutes of talking BEFORE. I am put on hold , 38 minutes on hold......then finding out about your " EXTRA FEES " .....I will NEVER recommend Uhaul again........

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Clinton W. 
Rating:
5.0

My favorite U-Haul location to rent from!

Kimberlee C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
3.0

Customer did not leave a comment.

DANELLE MARIE S. 
Rating:
4.0

The pay per mile system is annoying especially when I already have to fill it with gas. Would rather have an option to pay per hour. Would be really nice to know how much gas the tank holds for refilling

ELEZAR K. 
Rating:
5.0

Excellent management at this location

RONALD MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Ahmet K. 
Rating:
5.0

They were great to work with and very helpful in getting the new rig set up with the right toe hitch.

William W. 
Rating:
4.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Dessirae T. 
Rating:
1.0

My card was charged in error. Reversing the charge and recharging the correct card has so far taken an hour....... still standing here waiting. Do better Kenmore Uhaul.

Jocelyn W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Excellent services... continue with the same

James G. 
Rating:
5.0

Customer did not leave a comment.

GERALD C W. 
Rating:
4.0

Customer did not leave a comment.

HEIDI G. 
Rating:
4.0

Overall was good except for the return by Internet it sucks

George H. 
Rating:
5.0

Customer did not leave a comment.

Sage A. 
Rating:
2.0

Very understaffed, waited in line for nearly 1 hour.

CORY C. 
Rating:
1.0

Did you send out a questionnaire requesting feedback regarding your service from June 2020? The fact you sent this a year after we use your service is concerning.

JARED F. 
Rating:
5.0

Customer did not leave a comment.

Dawna H. 
Rating:
5.0

Customer did not leave a comment.

LUSEANE F. 
Rating:
3.0

Customer did not leave a comment.

VIOLET F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

The staff at the Kenmore location was helpful and the U-Haul truck was fairly new, which was great. That said, I had several issues with U-Haul's reservation department. I had to spend hours on the phone, many of the agents did not give me accurate information, and it was a nightmare to manage. It makes me question if I should ever use U-Haul again. I have now used U-Haul 3 times, including two cross country trips, and this was a horrible experience with the reservation department that cost me time and money. I was told I would receive a partial refund, but naturally nothing has happened. Very disappointing.

Phillip P. 
Rating:
4.0

Customer did not leave a comment.

Nancy A. 
Rating:
4.0

N the dude at 1-800 that was the help I needed 5stars there! #1 open up your web to book longer than 24 hrs... Wasted valuable move time sitting on hold to extend, 4 times two different days just to add few hours I knew I needed over 24 to begin with, bad. #2 every time I go rules changed No debit card-use to work fine. Bank card must match dl (no ID for bank card) my kid want to pay I drove - why? He can't drive, I can, last summer moved him, his bank card his ID, I drive his stuff... Then charged before I brought it back, how do you know mileage, gas, etc fix these then we shall talk again maybe... Rented U-Haul 5 times last 8 years this was ONLY BAD experience.

Rebekah W. 
Rating:
5.0

The manager was extremely helpful, knowledgeable and did everything possible to make sure I was satisfied with my rental.

MARY A. 
Rating:
5.0

Customer did not leave a comment.

VENKATA C. 
Rating:
5.0

3 transactions in 3 months. Great employee.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Allow parking for ride share, since a person cannot drive both their car and the truck at the same time. I had to walk a couple of blocks to find parking. Lower your price per mile. 188.00 for 4 hours use to pick up my stuff in storage was too expensive.

ETHEL H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
5.0

The delivery site personnel were great. I was a bit disappointed that u-haul made me drive last a few other u-haul sites to drop off the trailer at this site. They knew the address where we moved but still had me drive a half hour, and past a few other u-haul stores

Christopher M. 
Rating:
1.0

Customer did not leave a comment.

AARON A. 
Rating:
4.0

This location was great! However, I am not happy with my reservation process overall. I booked equipment online and was called by U-Haul to let me know that that location does not have the equipment and they changed my reservation to another location farther away. Apparently they didn't notice that the new location WAS NOT OPEN for a morning reservation which left me standing in front of a closed store with no way to get the equipment. I had to call U-Haul and get sent to a third location (Kenmore) to get the actual equipment. This put me 3x farther away from my original pick up place and made me use 3x more mileage (at $0.99/mile) to get the equipment and return the equipment.

Brian B. 
Rating:
5.0

Nick went out of his way to be helpful! Thanks to him and his team.

James B. 
Rating:
5.0

It would be nice if the windshields were clean for the person renting the truck. Thats all.

Penny M. 
Rating:
5.0

Customer did not leave a comment.

Carla A. 
Rating:
1.0

Half tank of gas , not full, then charged for half of tank

KOLL MARIUS P. 
No reviews have been submitted for this location.

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