Jon was friendly helpful and efficient with time. He made it a great experience!
CHRISTOPHER BCustomer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has most of what I need to rent and the staff there are superb. It's my go-to U-Haul location!
JOSEPH ANothing, everything went well. The staff at this location were extremely competent and accommodating. I had a hitch on my Wednesday rental—shortly after leaving the lot in my cargo van, I was informed that my elderly (92) father had a medical emergency and had been taken to the ER. I turned around and drove back to the lot. John told me that he would take care of the rental cancellation. I left promptly without having to step foot in the office. I was so impressed and thankful! I rented a cargo van on Friday for 24 hours. I did 2 Seattle to Anacortes round trips This included loading items from my Seattle apartment and unloading in my Anacortes apartment. I was late returning the van and completely exhausted. The site was very busy with returns temporarily backing up. Realizing I would have to wait a good amount of time, the manager who was busy at the counter, told me he would check me in himself. He came out and quickly and expertly inspected the van and completed the rental. Again, I was completely impressed by and grateful for this service. I will eagerly recommend this site as first rate. I’m guessing that this site does a large amount of business and is highly rated in customer satisfaction. (I just thought that this might be a new crew at this location and that their exceptional service has not had time to be recognized. If so, you’ve been informed. I suggest you do something equally exceptional for this crew. Not some bullshit standard corporate recognition (set of steak knives?), but something cool (cold hard cash) or crazy fun. Get creative!
TED CKenmore was a last minute alternative. Booked originally at Snoqualmie Ridge. Made a separate trip there the week before to confirm. Told it wasn’t in their system yet & to check the next week before pickup date. TERRIBLE customer service…no phone answer, just leave a msg. Called repeatedly…same recording & never rcvd a call back! On 7/2 finally got a live person & was told they wouldn’t have a trailer and were not even going to be open on my schedule pickup day! I asked why they didn’t tell me that when I had stopped in & was told they didn’t know then…ABSOLUTE BS! Were “nice” enough to give me a U-Haul number to make my own alternate arrangements! Kenmore to the rescue…great service/trailer, but a longer drive. Will NEVER recommend Snoqualmie Ridge!
CARL SI sometime dread having to rent a truck from any company however I needed to rent a 15' van twice in one week. With the mobile app and the professionalism of the crew at the Kenmore site... well, it was a game changer. They made the entire experience awesome. Quick, in and out, friendly but not over the top friendly. I'm going to be coming back.
JAMES HCordial, professional staff. Very helpful and a pleasure to do business with.
DAVID WJake was extraordinarily helpful. I really appreciated the extra effort he put in to make our rental work.
ERIC RI only had 3/4 tank in the truck I rented, but because I didn’t say anything before I drove off the lot I had to fill 9.5 gallons after driving only 30 miles. It clearly states by the gas tank to bring it back the same level as when you took it. Guess they got a free quarter tank of gas, kinda shitty.
PETER SEveryone there was polite and professional. I will go there again.
Susan GWe give up our email address so that we can get the receipt.. not so that we can be added to your email mailing list and not for surveys. Do Not Send ANYTHING More to this email address. We are not interested in any more emails outside of the receipt. Thank you.
Mr FGreat customer service, friendly knowledgeable staff. This location is not the closest but it is worth going the extra distance because of the service.
COREY RMucha espera.
OSWALDO Awhen pulling the trailer off my hitch, the employee banged the trailer into my painted bumper (Audi Q5) chipping and scraping the paint. when i pointed it out to him, he just said "sorry" and carried on like it was a normal occurrence to damage someone else's vehicle. Likely will not be going back to that location.
DANIEL AI rented 12 moving pads with the truck but only received 11. I was charged $8.00 at turn in for the "missing" pad. It looked like a dozen. I should have counted them. My bad.
JOHN KEvery staff member I have had the pleasure to work with has been curteous and professional. I have always been served quickly and the equipment has been clean and in good condition. I have used their services on multiple ocassions and plan to go back again and again.
JOHN HI returned an auto transport trailer during after-hours, but when I arrived, two other customers had completely blocked the driveway leading to the return area. As a result, I had no choice but to park the trailer diagonally near the entrance, which ended up blocking nearly half of the walkway. This created a potentially hazardous situation for others. I strongly suggest that U-Haul add clearer signage in visible areas to remind after-hours return customers not to block the entrance.
Dingkun TGive a raise to the one poor employee working. I believe his name was Micheal Phillips. Hard worker, juggling multiple tasks with grace. I true asset to any employer.
MATTHEW BGreat workers. Easy process.
TAYLOR DNothing very friendly and polite they did an amazing job.
LESHA PGood service as always
JUAN Ceveryone was very friendly and helpful. Thanks
CHRISTOPHER SThe truck was dirty with bugs ect and there was already a chip in the window which i made sure to point out during my inspection of the truck. Also the engine oil was black and likesludhe and when we mwntioned it to them they said it would be fine. I drive long distances for a li ing and that oil was not fine and ultimately probably chewed up more gas than it should have
NICOLE TI am giving this location a 5-star review, due to its biggest asset….Ray Sandoval. Ray was the ONLY employee working there, and he managed offering friendly, kind — even CHEERFUL - service while multitasking impressively at every turn. I can’t say enough about how great Ray was, and I hope UHaul is recognizing the gem that they have in this human. This location has NO parking, which they are clear about, but which does provide an issue to manage, given people renting and returning, and they need to constantly be jostling the customers’ vehicles. Even so, because of the excellent service I received from Ray, I will come back to rent here.
MICHELLE MThe staff was excellent and amazingly helpful 👌🏿 Do whatever you have to do to keep them
JAMES RJon assisted me today with my trailer return. He was cheerful and friendly and professional, and was very apologetic about having had such a difficult time with the trailer return. Jon Was great. He deserves a good star ⭐️. He made my day. Thank you Jon at Kenmore U-Haul !
Debra RMike was great!
BENJAMIN MEverything was great, including customer service, very happy
ROBERT GThe whole process, from booking online to pick up to drop off, was quick and easy. This place is great. I've been a repeat customer for years and will always look here first for any trailer or truck rental needs.
JOHN RGreat customer service at this location!
Julio CJonathan was incredibly helpful - very service oriented shop!
ROBERT ABest uhaul location I’ve been to
MARC EFriendly, helpful staff!
WILLIAM SNothing, overall great customer service at pick up. Equipment was well maintained and was an easy process. Will use this location again!
Ethan KGreat services as always
JUAN CExcept for this visit, there is always a long wait to get service.
JON GGreat check out experience.
Ben AExcellent service, quick response from the desk team and people getting equipment ready, can’t ask for more
JUAN CExcellent customer service at the location
Sushil Bjon b was incredibly professional, positive and helpful
CARL CJen and John were very helpful and awesome.
SHALEMARR GI love the new staff at this location! In the past I have had terrible experiences with the previous Manager and staff and vowed to never use this location(Kenmore, WA) again. As I said previously, I think the new staff is excellent!
MICHAEL DLess gas in van than indicated by salesperson at pickup. AC not functioning. Passenger airbag not functioning. Passenger side mirror not adjustable.
IAIN SI forgot the name of the guy that helped me but he was an absolute rock star. Super friendly and helpful from beginning to end
JOSE MEverything was great. The employee at the counter was super friendly and helpful and easy to talk to. The truck was clean and rode well. The self return after hours was more of a process than I would have liked after a long day of moving (many steps and photos), but that isn't a deal breaker for next time around. Great location, great people, great service. Thank you!
CHRISTINA MLove U-Haul!
EDUARDO NAlignment of the truck was severely skewed, and driving in a straight line was challenging above 25 miles per hour. I felt unsafe driving this vehicle due to the unpredictable nature of the steering.
NICO AMake arrangements when staff quit to properly staff a location.
SHANON DVery nice and a professional people you feel the place like family business thank you guys
AMER KLeft a set of keys in the truck when I returned it. The young lady at the desk was extremely helpful in locating and returning them, very appreciated
TYREL PTruck semi cleaned I assume by a blind person. Truck runs very very ruff. Not sure it was going to make it up the hills. Drop off was a joke. No clear signs as where to park the truck.
MICHELLE HWe did not see a person as they were closed. We also thought gas was incorrect. We filled up truck before we left our pick up location
DAVID HWent just as expected. No better and no worse.
JESSICA FNo fault of this location, but they didn't have enough moving blankets to fulfill our order. They apologized and adjusted out contract for the blankets, and offered other items as compensation. THEY were great! The Uhaul website, however, shouldn't offer items that aren't available
PETER GThe folks that checked me out and back in again were great.
LEWIS BWilliam was great & the picking up of the van was very efficient. Mateo was great as well when I drop the van off !
KEVIN BPrompt, and Friendly service!
MARK SNice new truck. Very Friendly staff. William gets 2 thumbs up. Thank You
PAUL DEmployees that I spoke with at both pick up and drop off were courteous and helpful. Overall, great experience!
KEVIN HWanted to say thanks to the service member who assisted me in the AM. Was very quick in getting me out the door, which I appreciated!
Elliot GWilliam did excellent job of checking me out with a trailer and returning it to the store.
CARL NThe manager was very friendly and accommodating. I had to change which trailer I was renting due to size of the object I was moving. He quickly made the change and helped me with the larger trailer. Excellent service. Very pleasurable person to work with.
KEVIN KThe employee are very kind
MARICELA LDrastically understaffed for pickup and drop off processing. The vehicle I rented had abs/stabilitrak issues which caused it to beep at me constantly and had a headlight out. Other patrons occupying the space were becoming restless while waiting for service. Would not recommend.
DUSTIN SEquipment is always clean and maintained here. Have a great service and a friendly despite having a huge amount of traffic that goes through this location the guy always has a great attitude, which I definitely appreciate given how much stuff he’s got going on.
Eric BGreat service
JASON HWhen went to pick up no one walk us through the truck. Said keys are in it. Take pictures of all damage to protect yourself. When we returned it same day. Had us go through all the lights, how clean it was and asked us about missing pads that were not in truck when we left with it. Now waiting to see what we get charged for
WILKIE DGreat across the board. 3rd time renting here.
JEFF KThe employee that helped us was incredible. He was quick, thoughtful, and we had a great customer service experience.
JENNIFER LVery friendly staff, quick and easy paperwork process.
CHRISTOPHER Pthe girl ho assist me she was excellent
LUCIANO VCouldn’t have been a better experience. Both of the personnel that I dealt with were friendly, knowledgeable, and extremely personal.
MICHAEL G