Customer Reviews for U-Haul of Kissimmee

4859 reviews

2021 N Main St   Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

(407) 932-0299

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 932-0299

2021 N Main St
Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Todo muy bien y exelente servicio

ROGER L. 
Rating:
4.0

Customer did not leave a comment.

AMBROSIO R. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
3.0

Rented a 26 foot truck with appliance dolly that had strap. When we arrived that was not available. We ended up with a beat up dolly we didn't even use.

PAUL M. 
Rating:
5.0

I recommend it excellent service even though I do not speak English they knew how to help me

Eduardo R. 
Rating:
3.0

Customer did not leave a comment.

COBY R. 
Rating:
5.0

Customer did not leave a comment.

ROSAURA T. 
Rating:
5.0

Excelent is good

MAGDA V. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Muy buen servicio

LUIS M. 
Rating:
5.0

Todo bien, el servicio al cliente muy bueno, Gracias

EDGAR R. 
Rating:
4.0

I left my blue hand truck in the back of the truck. I was told I would have to wait until tomorrow.

DIANA A. 
Rating:
5.0

In the location everything was fine but with the equipment, it was not clean and 15 minutes after renting it, the air conditioning stopped working, it only blew the air through the glass windows up front, driving a truck like that here in Fl without air conditioning is to melt away.

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS N. 
Rating:
5.0

Chris and Felix took great care of me with a trailer hitch order and install. The next day rented 5x8 trailer drove 800 miles with no problems.These guys really helped me out.Thanks

TERRY E. 
Rating:
5.0

Customer did not leave a comment.

EXOR R. 
Rating:
1.0

They hooked up the trailer with my son and said we were good to go. As they are supposed to check to make sure the lights were working they didn't. I found this out after I was already on the highway heading home.what should have been a 2 day trip turned into 3 as they were not helpful in any way.when I turned it in I told the employee and she just shrugged it off as no big deal.no discount no apology no nothing from u-haul. I would rather pay more and get better equipment then go there again.

Shannon M. 
Rating:
3.0

The mobile check-in/registration process needs to be shared with customers beforehand. This location had two employees, and neither could be identified by clothing (dressed in casual street clothes) and neither spoke to customers - though one of the two was forced to help me based on an error on the app, the help was minimal and not once did the employee say a word. Unusual and uncomfortable.

Edgardo M. 
Rating:
2.0

Customer did not leave a comment.

Stefanie M. 
Rating:
5.0

Great customer service. All types of uhaul are available.

MANUEL V. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Sherrill N. 
Rating:
5.0

Appreciate that the staff helped get the car unloaded and trailer disconnected and allowed us to drop the trailer up prior to dropping off the truck. Great job. The one issue with the overall experience was that the original drop off spot was not configured to support the truck and trailer combination. Luckily, I looked at satellite images and was concerned about being able to drop off and arranged to drop off at a different location.

Mark H. 
Rating:
1.0

I believed the place it is not safe for customer when he gave me the pen & paper to be signed. I asked the guy that was at the desk, if there were hand sanitized to clean my hand and he told me no there is no hand sanitize available, so when customers visit your business you are exposed to the Corona Virus due to the fact of no hand sanitized. On this days of pandemic al Local Business should have hand sanitize available. very poor service.

FRANCISCO L. 
Rating:
3.0

I want my deposit back!!!

DIANE D. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The staff was courteous and helpful. They were efficient and I was out the door very quickly and returning the item at the end of the day literally took a minute.

MICHAEL K. 
Rating:
5.0

I have used U-Haul many times in my Military career. And I must say first time in Florida, this team at this location are helpful and Courteous. I was recently medically retired from Military and moving from up North. I visited location twice and would like to send my best to Mr. ORTEGA and the rest of the team there who are on point.

DAVID V. 
Rating:
5.0

Thank you

CLARA Q. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO Q. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
5.0

Customer did not leave a comment.

LILLIE C. 
Rating:
5.0

Customer did not leave a comment.

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

BRIGNOL B. 
Rating:
5.0

Excelente trato de Chris Ortega!

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
4.0

Customer did not leave a comment.

Sylvester E. 
Rating:
5.0

Customer did not leave a comment.

CARMEN D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

I don't know. Everything went so well.

Jesus R. 
Rating:
5.0

Overall experiences was great, pick up was quick, staff was friendly and helpful, drop was efficient and quick.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
3.0

Employees must do a better job in cleaning the trucks in between customers. When I opened the back of the truck the floor was completely covered in some white dust that got all over my new furniture.

LIYEAM G. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

IDASMARYE M. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

Customer did not leave a comment.

HERIBERTO C. 
Rating:
5.0

Rental was great! Staff members were knowledgeable and friendly. Only feedback would be to have another employee at the time of closing the establishment. The return for the truck was fairly easy as well, however, we had to wait a while. I understand that when returning you do not have to make it directly, however, for us it is important to turn the truck in directly.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

Nothing everything was great quick n fast service but very thorough hooking up trailer an .great service all around friendly staff

Thomas A. 
Rating:
5.0

Asegurarse de que todos los camiones de mayor capacidad tengan adentro la carretilla para poder ayudarse con ella, por lo demás excelente!

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
5.0

Customer did not leave a comment.

STEVENMARC C. 
Rating:
5.0

súper súper

FRANCES F. 
Rating:
4.0

very good service

FELIX G. 
Rating:
5.0

Perfect

ALFREDO S. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

His very nice

ALIDE D. 
Rating:
4.0

Customer did not leave a comment.

VANESSA E. 
Rating:
5.0

Always has what i need.

ROMMEL C. 
Rating:
5.0

Customer did not leave a comment.

MATILDE A. 
Rating:
3.0

Customer did not leave a comment.

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Great customer service

TREVIS W. 
Rating:
5.0

Thanks to Felix who did an excellent job in getting me the van. He took time to explain the kind of van I should use. He was also very polite and quite knowledgeable about u-haul and its fleet. Give him a raise. Paul A. Grizzelle-Reid

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

CARLOS N. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH M. 
Rating:
5.0

N/A

Freddy T. 
Rating:
5.0

Excellent customer service

GERARDO A. 
Rating:
5.0

Customer did not leave a comment.

Rosa K. 
Rating:
3.0

The employee did not give me a walk through the vehicle so I had to figure everything out on my own as far as also for the fuel tank it's not explain to me

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Excellent

Einstein G. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO M. 
Rating:
5.0

Customer did not leave a comment.

carlos G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Outstanding experience! Superb management (General Manager). I will definitely rent from here again.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

The process is easy and that's good but BE CAREFUL they charge me 3 days more of rental randomly after I return the equipment. They do the refund but I'm still without the money back!

TATIANA C. 
Rating:
5.0

Customer did not leave a comment.

Edwin V. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE B. 
Rating:
1.0

Customer did not leave a comment.

OLABANJO M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA O. 
Rating:
5.0

N/A

JESUS S. 
Rating:
5.0

Customer did not leave a comment.

SHANICE H. 
Rating:
4.0

Dropped off truck at night

Alexandra A. 
Rating:
4.0

Great customer service 👍

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

PEDRO P. 
Rating:
5.0

Customer did not leave a comment.

glenn S. 
Rating:
2.0

No one available to talk to, very small placemkn a busy street to maneuver a big truck, office very small and the one staff overwhelmed, the staff member just said to all customers, "if you werr.told to drop off here, just leave the keys and you are good to go". Very uh professional.

ADOLFO C. 
Rating:
4.0

The monthly Insurance requirement is a pricey that should be all least half that amount

PETER R. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
No reviews have been submitted for this location.

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