Customer Reviews for U-Haul of Kissimmee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Kissimmee

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Richard M.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

luis D.
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Customer did not leave a comment.

nunzio R.
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Customer did not leave a comment.

GEORGE B.
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Customer did not leave a comment.

Angel L.
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Customer did not leave a comment.

Anthony O.
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No gas on the truck, no clean very messy , is unacceptable during COVID

LISA A.
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Customer did not leave a comment.

JOSEPH B.
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The communication

INTIAZ K.
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Booked vehicle the night before pickup and when I went to pick it up in the morning, vehicle was not available. Had to take a smaller vehicle and ended up making double trips to complete my task.

Abdel T.
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Customer did not leave a comment.

HECTOR L.
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Nice experience!!! Highly recomended.

wayne R.
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Great price for the rental, very great service from the pickup location and the drop off location. Definitely would recommend Uhaul to my friends.

DAWN A.
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Customer did not leave a comment.

PEDRO P.
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Excelente servicio

yameelice C.
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Great service

hector L.
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Customer did not leave a comment.

JAVIER C.
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Very good

Eric B.
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Customer did not leave a comment.

Rovin K.
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Provide a hard copy of the return receipt, not everyone has access to email when relocating

ELIZABET C.
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Customer did not leave a comment.

EDWIN R.
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Customer service was good but it would be nice not to give a customer the oldest trailer in the lot. When we returned the trailer to the designated Uhaul, they could not believe that this trailer still existed.

M Chadwick D.
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The man was rude and very in accommodating. For 10 minutes nobody could be found. My son walked in and out saying hello and nobody responded. The place was a dump and the truck was filthy w dried food in the seats, floor and dirt and dust was all over the seats and dash. We had to wash everything down w Lysol. We r in the middle of a pandemic and the truck should have been sanitized. Truck pulled to the right while driving... Also I ordered a Dolly paying 10.00. We get to Bridgeport to return truck and the man said the dolly did not belong to uhaul and he did not want it. It was a piece of junk. I should be credited for the Dolly rental... Horrible experience. Never again!!!

Ramon R.
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Customer did not leave a comment.

NANCY T.
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The outside mirrors were not able to be adjusted. The seat was pushed up for a short person and I was unable to see clearly from that mirror without moving forward & backward. The person following me said I cut someone off because of it.

Orlando N.
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Customer did not leave a comment.

VALERIE B.
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Disinfect equipment inside

LEO C.
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Customer did not leave a comment.

KEISHLA N.
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MARISOL W.
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Friendly customer service and clean uhaul.

BYRON W.
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Give discounts to repeated customers

IRIS B.
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Customer did not leave a comment.

GASTONLENG F.
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Ed C.
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Customer did not leave a comment.

WILLIAM M.
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Alejandro B.
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EDGAR C.
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Joseph C.
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SANDRA M.
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Excellent and fast service

alain B.
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Customer did not leave a comment.

Anthony P.
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Customer did not leave a comment.

SARAH L.
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Customer did not leave a comment.

Colton V.
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Had to move to a new location due to the first locating I went to my truck never showed up an hour later they sent me an extra 20 min down the road to pick up a truck at this location. The gentleman who helped me was very helpful but was very frustrating to be running around trying to find my truck I was supposed to pick up at 9 am

susan B.
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The man there told me he had 10 blankets that I needed to get some more and then when I went to pick up the U-Haul then he told me he didn't have any blankets and then I was short on blankets. I had to use bed sheets blankets towels to wrap my furniture

Carol W.
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Customer did not leave a comment.

Ivan N.
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Truck was dirty inside and outside

Joseph P.
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Customer did not leave a comment.

Keith L.
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I don't like the employees using their personal phones to scan drivers license. Make me feel uncomfortable. Please address that ASAP. It's not good business practice.

JUAN F.
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The truck rental was for a trip of 1000 miles. Five days allowed is not really enough to load, make the rip and then unload. You should add one more day for this length of trip. I'm sure the 5 day rental puts stress on some trying to make the trip. Driving long hours or driving fast. Both dangerous situations.

SERGIO O.
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Parking Lot for customer full of pot holes, Trucks and returned vehicles all over the place. hard to find a parking spot, the Uhaul agent could not print me a receipt because they had been out of ink for several days. Corporate should inspect to see what this franchise is doing to the UHAUL Name. Other customers were also Pissed.

Juan P.
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Customer did not leave a comment.

Luis A.
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Nothing comes to mind at this time. I have used Uhaul for as long as I can remember. And the 2021 N Main St., Kissimmee, FL location since 2014 (moved here from New Jersey). Always excellent service. No issues. Please keep up the excellent work.

DEMETRIA T.
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Customer service needs IMPROVEMENT. Facility VERY NASTY AS WELL AS THE TRUCKS. MOST THE TRUCKS ARE DAMAGED THE ONE I HAD THE SIDE SLIDING DOOR DID NOT CLOSE ALL THE WAY

Holly F.
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Nothing, really. We were competently and efficiently helped all through the process. Thanks

Fredalich R.
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Customer did not leave a comment.

EDILBERTO O.
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Todo me Huston buena atencion

Steven V.
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The person that took care of me at checkout went above and beyond. Little problems with the phone could've been big ones with my attempt to get the truck, but he worked on his end and got it all done. He made the difference in my experience.

Ashley J.
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The Initial customer service representative was rude and disrespectful on 11/1/2020. The Kissimmee location was filthy and tiny. I would never recommend this location to anyone.

Michael U.
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Customer did not leave a comment.

Mikail A.
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JOHN B.
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Excellent staff. They were friendly and helpful.

victor S.
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Customer did not leave a comment.

AIMAN G.
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Continuous doing a excellent job guys greeting the customer treat with respect,consideration high five

JUAN A.
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Customer did not leave a comment.

WILLIAM G.
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Customer did not leave a comment.

GRACIELA G.
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Your employee, Chris is a valuable person in your staff. He was professional , as well as personable in every way. Always displaying knowledge on every step of our dealings. Much appreciated.

Walter M.
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I had been going to this UHaul location for 15 years, but had to switch to another one further north because things kept going down hill there. The location is poorly kept with BIG, and many DEEP potholes everywhere. It is a hazard for our vehicles (and yours as well). It Also gets very muddy with rain, and all this mud ends up inside of our car. The office is also unkempt and messy. It's a third world country UHaul dealership. I'm amazed the headquarters never noticed it, and have allowed them to operate in a substandard environment for so long. What a shame.

Rachel R.
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No comment..please readjust your truck rental charge. It ws too much; but the customer service was very professional. Thumbs up 👏👍🏻

MANUEL I.
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There is very little customer parking and the pavement is riddled with huge potholes.

CHARLES R.
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The equipment I requested was readily available

Richard F.
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Improve your incoming phone call back log issues.

Michael B.
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Rep was very nice but alone so waiting for him to assist another customer took more than 30 minutes even though I had checked in online as well as prepaid.

NANCY M.
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Customer did not leave a comment.

CARLOS A.
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Customer did not leave a comment.

Ady P.
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Great crew and very professional.

WENDY N.
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The service was great and I didn't give excellent because the lot had a busy dirty appearance , the parking lot had a million holes ( please help this location re-do their parking lot and work shop) but other than that the staff was super friendly and professional

Donna F.
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Customer did not leave a comment.

Roberto M.
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The best uhal company I ever experienced tanks guys very professional stuff

JAMILA W.
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Customer did not leave a comment.

Patrick C.
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Several of the trailers were parked on dirt. There was no one in the office for a few minutes after I arrived. The person who helped me was quick and friendly.

JULIO G.
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Customer did not leave a comment.

Eric B.
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Customer did not leave a comment.

ALEX R.
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Very fast droop of location

Jonathan R.
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This location was ok. The customer serve department, however, is atrocious. Never in my life have I received such horrible service from a "reputable" company. I've had representatives and "managers" refuse to escalate the call for the purpose of filing a complaint on their service and then hang up on me. In addition to that, they overcharged me.

Ecliffe V.
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The whole parking area is a hell hole. I'm so surprised that a big company would have such a miserable parking area to do business.

Bob W.
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The lot at this location is horrible, pot holes everywhere.

REINALDO P.
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Customer did not leave a comment.

Tikva D.
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Customer did not leave a comment.

RAMON T.
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I had a very bad experience since I was rented a defective equipment and I will like to speak with someone on Uhaul to see what kind of credit I can be given since I'm not happy about it at all.thank you very much.

Wendy G.
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I did on line check in. It was a fast easy pick up. The employees were very nice and helpful.

Hoang N.
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Customer did not leave a comment.

HECTOR O.
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Friendly and very helpful staff. Good experience

MARVIN K.
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Customer did not leave a comment.

john R.
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Customer did not leave a comment.

BARRY Y.
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Customer did not leave a comment.

ANDRES C.
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Customer did not leave a comment.

DAVID G.
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Had a Uhaul 1 mile away. Was told I couldn't drop off there. Had to drive 27 miles in busy Orlando traffic to get to the spot they told me I had to drop off at. I counted 5 Uhaul locations I drove by on the way. They said it was the only authorized location for me...strange. Other than that it was another great trailer rental.

JUAN T.
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I ordered a 15” truck and they gave me a 10” with the same charge and the fuel wasn't full and they charge me because I bring the truck back with the same gas than they gave it to me.

ROBERT B.
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Customer did not leave a comment.

Joshua M.
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The truck smelled like a wet dog and the truck was full of roaches i had to Mop the entire truck with bleach before loading .. I filed a complaint and yet still have received a phone call when I moved into my new home I found a small roach in my daughters room.

No reviews have been submitted for this location.

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