Customer Reviews for U-Haul of Kissimmee

4944 reviews

2021 N Main St   Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

(407) 932-0299

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 932-0299

2021 N Main St
Kissimmee, FL 34744
(1/2 mile north of Hwy 192 On Hwy 441 OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Front work of the truck needs to be done text when you turn a lot the wheel God bless you

CLEMENTE M. 
Rating:
3.0

The personnel were helpful and knowledgeable. Answered all my questions.

Peter F. 
Rating:
5.0

Did a grat job

Nita H. 
Rating:
5.0

I have to say this location has improved over the years. I had many issues renting at this location in the past, had to make complaints about the manager twice. Now they're 10 times better, great staff.

Gilson S. 
Rating:
2.0

Didn't walk out to check was right installed just ask if we knew how to do it. so because of that wasn't able to check equipment number on contract so when we tried to return equipment Didn't match they make us wait like for 30 min. trying to make me call customer support after they just told me they can keep it the issue was something they can fix .... make me wait for nothing customer support keep me on hold for 8 min twice and no answer.

EMANUEL P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
3.0

Customer service was great. The shop is cluttered and the location is not easy to exit.

Daniel C. 
Rating:
5.0

Muy profesionales 👍

HERIBERTO S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA N. 
Rating:
3.0

My original drop location don't even exist, Again I have to call to tell what's going on, and I have to coordinate everything by myself, set in up the new drop location but operating.

PEDRO A. 
Rating:
5.0

Good customer service

ADEL E. 
Rating:
5.0

Everything perfect

VICTOR N. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO R. 
Rating:
5.0

Customer did not leave a comment.

WALTER E. 
Rating:
5.0

The young man that assisted me was very nice as well as being very good at his job.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

jorge D. 
Rating:
1.0

Having the truck I reserved. Having right gas mileage in system before you guys over charge me. The worse experience ever. Will never go back

QUINTON M. 
Rating:
5.0

Recomindo de espandir el espacio. De servicio al cliente seria .mejor para k el cliente se sienta comodo

ANGEL R. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
4.0

Warning light indicators are important and they freck out customers because sitting on the side of the highway broke down is the worst experience w/a rental.

CARL S. 
Rating:
4.0

Chris and his crew did a good job 👍🏾

MIKAIL A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Pick up and drop off were a breeze. Truck ran like a champ, whole process was seamless. Can't ask for much more.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO C. 
Rating:
5.0

Outstanding customer service. Great management & crew. 5-Stars.

MICHAEL P. 
Rating:
5.0

Everything went smooth and easy

robert B. 
Rating:
5.0

The service is excellent I'm happy now can you recommend to make friends 👏🏻👏🏻👏🏻👏🏻😊

Rosa I. 
Rating:
5.0

I was rent a van. Was too dirty. Good customer service

Luis A R. 
Rating:
5.0

Customer did not leave a comment.

KATIA R. 
Rating:
5.0

Customer did not leave a comment.

ALEXEY G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

TOMAS R. 
Rating:
5.0

Do not over charge

JAIME T. 
Rating:
5.0

Customer did not leave a comment.

EVENS G. 
Rating:
3.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

N/a

byron W. 
Rating:
5.0

Customer did not leave a comment.

DERICK F. 
Rating:
5.0

Súper servicio

YOSAIRY S. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM J. 
Rating:
5.0

.

RICARDO O. 
Rating:
5.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

It was very busy, but Felix got me in, had the hitch installed and fitted me with the proper trailer for my job. Thanks Felix!

Diane D. 
Rating:
4.0

Fast and easy drop-off.

THOMAS T. 
Rating:
3.0

Good people. Very friendly . Location pretty much has a garage feel to it. I could see some people turned off by that feel.

Leslie S. 
Rating:
5.0

Everything was great everyone at the location was fantastic!!!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Juwairya A. 
Rating:
5.0

Customer did not leave a comment.

Olga G. 
Rating:
5.0

The Gm Chris definitely was able to help me with the rental I needed answered all my questions and concerns . He provided Better service then the hunters creek branch which did not help me at all when I went in person . I will be using this branch for all my needs even if it is further from my home !

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

WANDA F. 
Rating:
5.0

Customer did not leave a comment.

Shantel J. 
Rating:
3.0

My overall experience was extremely poor. I first reserved a car trailer at another location the previous evening. When I showed up at the reservation time (7:30), I was told that the U-Haul guy left at 7:00. I tried another nearby location that was listed as open until 11:30, but at 8:00, they were closed. After spending 2 1/2 hours on the phone, getting bounced between agents and sitting on hold, I was out of luck, with my only option being to drive to this further location before 7am the next morning. Not a good experience.

Jason M. 
Rating:
1.0

Couldn't drive charges were still Added anyway

AMY F. 
Rating:
4.0

Customer did not leave a comment.

RONNIE N. 
Rating:
5.0

👍

OVED D. 
Rating:
5.0

Chris was great

RUBEN P. 
Rating:
5.0

Staff was very friendly and professional.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

JOANNE C. 
Rating:
4.0

Los frenos estaban fallando y no pude parar en luz amarilla.Loa frenos fallan de ese camion!!

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

CARMEN R. 
Rating:
5.0

3rd time I used both u-haul locations. Great Service

RICHARD R. 
Rating:
3.0

Customer did not leave a comment.

Colin T. 
Rating:
5.0

Guy wa great ! On time for me at 9am and took care of me at 4:30 drop off smooth and very helpful thank you !

Ramon G. 
Rating:
4.0

Customer did not leave a comment.

ESTHER M. 
Rating:
5.0

Drop off and inspection was completed in under 5 minutes

Misha R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
5.0

Everyone was awesome!

FRANCHESKA D. 
Rating:
5.0

Its was. Vert good and the serviced was wonderful

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

Noel S. 
Rating:
2.0

I have been doing business with U-Haul of Kissimmee for several years. They've always done a pretty good job. However, on this particular occasion, they totally screwed up my reservation for a pick up truck. They didn't have one available when I went there to get it, claiming that the one I was supposed to get had been impounded due to how the idiot who had it was pulled over and arrested! They then sent me to a car repair place that supposedly had a pick up truck. THEY DIDN'T! Keep in mind, I was on a bicycle, so it wasn't an easy thing going all the way there, only to be told they hadn't even had any U-haul equipment in 2 weeks! I rode my bike back to the U-haul store and the best they could give me was an over sized (moving) box truck! Which was NOT good on gas! So overall, this was a very BAD and disappointing experience! PLEASE GET YOUR ACT TOGETHER AND MAKE SURE THIS NEVER HAPPENS AGAIN! Thank you!

STEPHEN B. 
Rating:
3.0

Have clear signs for where it is and is not acceptable to park.

JAZMINE A. 
Rating:
5.0

Thank you

FASHA J. 
Rating:
5.0

Customer did not leave a comment.

raymond F. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Mya O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

All is ok. Fixed my situation quickly, these guys in this location are fast and amazing, thanks so much.

GUSTAVO A. 
Rating:
3.0

We had to wait in a line although we got there at the time we had the pickup. This can be streamlined better. It took us 30 minutes to get out although we had done the transaction online.

Oral J. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
4.0

Customer did not leave a comment.

john L. 
Rating:
1.0

install hitch properly

RICHARD M. 
Rating:
4.0

Nothing.. everything was good great service.

Nathan N. 
Rating:
5.0

Todo muy bien y exelente servicio

ROGER L. 
Rating:
4.0

Customer did not leave a comment.

AMBROSIO R. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
3.0

Rented a 26 foot truck with appliance dolly that had strap. When we arrived that was not available. We ended up with a beat up dolly we didn't even use.

PAUL M. 
Rating:
5.0

I recommend it excellent service even though I do not speak English they knew how to help me

Eduardo R. 
Rating:
3.0

Customer did not leave a comment.

COBY R. 
Rating:
5.0

Customer did not leave a comment.

ROSAURA T. 
Rating:
5.0

Excelent is good

MAGDA V. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Muy buen servicio

LUIS M. 
Rating:
5.0

Todo bien, el servicio al cliente muy bueno, Gracias

EDGAR R. 
Rating:
4.0

I left my blue hand truck in the back of the truck. I was told I would have to wait until tomorrow.

DIANA A. 
Rating:
5.0

In the location everything was fine but with the equipment, it was not clean and 15 minutes after renting it, the air conditioning stopped working, it only blew the air through the glass windows up front, driving a truck like that here in Fl without air conditioning is to melt away.

NORBERTO R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS N. 
Rating:
5.0

Chris and Felix took great care of me with a trailer hitch order and install. The next day rented 5x8 trailer drove 800 miles with no problems.These guys really helped me out.Thanks

TERRY E. 
No reviews have been submitted for this location.

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