Customer Reviews for U-Haul of Madison Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Madison Heights

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BASSEL M. on

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Great staff and excellent customer service.

amy k. on

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Friendly helpful staff. This was the first time I've used my vehicle to haul something and they were very helpful walking me through how the trailer gets attached.

David C. on

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Robert V. on

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Drop off was confusing. Employees were not helpful at all.

GARY W. on

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Michael T. on

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Brian A. on

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tina j. on

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Mark A. on

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Quick friendly service and the vehicles were clean and ran excellent...

Robin C. on

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Great experience, no suggestions for improvement

Mitchell G. on

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we got a truck to pick up a couch. it was cheap, and perfect for what we needed.

Bradley H. on

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Justin R. on

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Moving stinks, but thanks to Uhaul and more specifically their rep Joshua Schultz, made the process extremely painless and quick! Thanks Josh!

Andrew K. on

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By far, the most efficient pickup and dropoff experience I have had at any Uhaul location. Thank you!

CHRISTIAN B. on

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Akel M. on

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Everything was great and was ready to go

Casey O. on

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Colin S. on

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Mark A. on

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Thomas M. on

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michael t. on

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Michael B. on

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john d. on

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Customer service was great and helpful

Wes B. on

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Damon R. on

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I've moved a lot, and I always use this particular Uhaul location, because it's always a smooth and pleasant experience!

Kayla C. on

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Perfect. I can’t remember the name of the man that handled my return, but he was extremely nice and welcoming. Great service

Rick M. on

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auther h. on

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Your 800 number reps need a lot more training. Store employees were great. Shawn in the Rochester Hills service center provided me the best customer service of all. If all your reps were as friendly and as knowledgeable as Shawn, Uhaul would have it made in the customer satisfaction area.

Caroline S. on

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Please bloody fix your website and mobile app. Couldn't even access the "Return Equipment" page on any internet browser. The UI design is complicated and it's difficult to navigate through the site.

Timothy K. on

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Zachary M. on

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steven s. on

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Tim W. on

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Lawrence Z. on

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Karyn H. on

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Michelle O. on

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Always get great service at this location

Helen H. on

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Ricardo G. on

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Gas meter didn’t work though

Robert L. on

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problems with pricing on your web page very confusing

Tatyana G. on

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JOHN H. on

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Wait time to long sometime..

maelene t. on

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Krystal K. on

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I was able to pick up my rental truck on time. Only took 10 minutes. The staff were friendly and went over everything with me as I had never rented a uhaul before.

Stephen J. on

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Erik C. on

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Matt and his staff are the best in the business. I wish all U haul locations. Had a staff this good. I go out of my way to rent from this location.

chris r. on

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liza r. on

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Keith K. on

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Lee L. on

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I bought an item on Craigslist this morning and needed to rent a van. None were available at the 3 locations I stopped at this morning. It was a Saturday morning, and last minute so I expected few vehicles would be available. I was informed at the first U-Haul (Madison Heights) that no vans or 10ft box trucks were available. No problems, it was to be expected because I was a walk in, last minute rental. I then went to the U-Haul in Warren, and was superficially told there were no vehicles available and if I wanted to rent one why I didn't make a reservation 2 weeks ago. I didn't like the tone in which this statement was said. As mentioned I only agreed to purchase an item on Craigslist that morning and had no plan of renting a vehicle until this morning. I then went to the U-Haul in Ferndale. No vehicles were available, but the woman behind the counter checked all the neighboring locations for me. I was surprised because no one at the 2 previous U-Haul locations even suggested to do that for me. The Ferndale location was very nice and I want to shout out to the two employees behind the counter on Saturday 5/11 (around 9:30am) and their professionalism. I find it very strange the first 2 locations couldn't be bothered to check other locations and in the case of the Warren location made me feel foolish for trying walk in on a Saturday morning. I get it. I was was sceptical given my minute need for a van/ small truck. But the hierarchy attitude in regards to why I didn't make a reservation was uncalled for. Had I been moving a house, yes I would understand. This was just a little last minute purchase. One that required a small vehicle. I drove around for an hour and a half to different locations before the all-star team at the Ferndale location actually made an effort to help. The truck was clean and ran fine.

Matias M. on

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The truck smelled like smoke and the online check-in/checkout system is very convoluted and excessive. When checking out the truck, I should be able to just enter a credit card number rather than providing my employers info or a passport. At the very least, that should be mentioned up front. When I first selected the option, all it said was a mobile phone was needed, it did not mention the verification process.

Michael R. on

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Patrick L. on

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Helpful staff

Michael M. on

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Ryan L. on

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TERRY G. on

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have more people manning the register. Takes a little time to get checked in/out of here.

Kristy B. on

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Excellent professional service. I was very impressed with all staff and how they assisted me. I would highly recommend you! Thank you for your help loading my car.

Michael M. on

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Duane H. on

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Seth G. on

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BRIAN D. on

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Erik C. on

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GARY W. on

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Daniel F. on

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Jason S. on

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Erik C. on

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A plus staff. Very friendly and was a pleasure to deal with. I will go out of my way to rent from this location again.

edmund m. on

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Don R. on

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Jay G. on

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nothing, All of the employees at this location at the time of my rental were very friendly and helpful.

Lou S. on

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Everyone at the Madison Heights location was very friendly and helpful. I was very impressed with the way they treated their customers! I would definitely recommend this location!!

meghan v. on

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Matt W. on

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Kyle V. on

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Fast and friendly service and reliable equipment. Can't ask for more

tracie l. on

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Nothing

james b. on

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SHERRY M. on

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Jim S. on

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Jim E. on

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The guys working that afternoon were very helpful, answered all questions i had and when hooking up the trailer made sure to point out safety items.

Arella G. on

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TRACY M. on

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Colin F. on

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Very professional friendly and accommodated my needs perfectly.Will use this location for any further rentals and recommend to family and friends

Thomas P. on

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michael g. on

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Yaser H. on

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Extremely helpful and always makes sure to accommodate us

KATRINA W. on

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pamela m. on

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We were met by personnel outside so we didn't get to see the inside of this location so I can't say if it was clean and inviting. The personnel were very helpful .

Trishelle J. on

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zachary h. on

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Location was quick to help me move. I didn't have a reservation but they still had a truck available for me to rent. It was clean and ran great. Upon return an employee came right out to check in the truck. The people who work there did amazing at their jobs and I would highly recommend moving from this location. I will go here as long as I live in this area.

Kurt S. on

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Sarah L. on

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Seemed understaffed & next time, instead of just helping anyone at the register, perhaps noticing people who were there first would be good too.

Catherine B. on

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margaret m. on

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Person who took my initial call was great and got my reservation out quickly. I dropped my personal car keys into the slot by accident and the person who assisted me on the phone was awesome and deserves a shout out too!

Pierrick L. on

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Eric C. on

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These guys are fast and don't waste your time. It seems to get easier and easier to rent from this location. I go here over any other location whenever possible. Great people. Thanks!

Brian T. on

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Christine B. on

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Stefan S. on

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janet f. on

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U could enable either pick up or drop off locations to secure n issue the free storage unit for a one month occupancy period,voucher, redeemable anytime, over the course of the next two years, is best when dropping off the U Haul truck! Thanks period,remable anytime over the course of the next two years

hasan o. on

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the price i was given over the phone does not agree with what i was charged

james j. on

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Great job

Damone R. on

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Maintain someone in the customer service area at all tmies.

david s. on

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Kevin P. on

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Kevin F. on

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Great experience! I don't know if the rental policy has changed over the years or if it's the fact that I'm in their system already, but the rental process is SUPER efficient & speedy. Thankfully, it makes the process of moving less stressful.

jeff h. on

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The only problem was I wasn't able to reserve the trailer online...when I picked the date or said it was and incorrect format...but I was selecting the date from the website calendar. Not sure if the site was having problems. Also want to thank the location in Gladwin MI for helping reserve the trailer...

Martez H. on

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Jonathan C. on

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No improvements needed. Swift service. Good advice on trailering. Always accommodating to my needs. This is why I am a repeat customer.

THOMAS P. on

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HOSSEIN F. on

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Summer E. on

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Joshua did an excellent job!

Naveen N. on

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My truck was leaking during the rain and it wet my boxes which I was moving.

Michael M. on

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Both workers at the time were very nice and helped me rent and return the truck quickly.

Holly F. on

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Alexander M. on

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Robert H. on

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Great staff

Holly F. on

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Where to begin? When I first arrived, I mentioned off-hand that I was having trouble with the Moving Helpers I had hired through the U-Haul site -- and I had just found out they weren’t bringing a dolly. So, the guys at U-Haul generously let me rent a dolly for free. Then, I brought my first truck back within minutes, after realizing it was too small for my move. So, they quickly changed my reservation and set me up with a bigger truck. And, everyone was extremely nice the entire time. 10/10 Thank you, U-Haul!

dave s. on

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Eric G. on

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George D. on

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Mary K. on

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Matthew K. on

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Joanne G. on

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tanas h. on

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It was easy and perfect. Good natured guys and no fuss. Excellent.

claudia s. on

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The manager on duty on Thursday March 14 in the morning is EXCELLENT. He was so helpful and nice. He fixed the hitch lights in my son’s car on the spot. Without him we would not have been able to do the move. He went out of his way to help provide solutions and we want him to know how much that meant to us. Thank you! Claudia Salem

olga i. on

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Gina M. on

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Stephanie A. on

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Location was great! The team members were very friendly. The truck smelled like marijuana - so much so that I drove with the windows open to better ventilate the vehicle. Please charge people for smoking in the truck and please have the trucks cleaned to remove the smell. Thank you,

James E. on

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Quick and painless drop-off

david m. on

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MATT H. on

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Kristyn L. on

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Kat M. on

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They were fantastic

Jamal M. on

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Keep doing business the way that you do I've used this U-Haul location several times for several different moves great customer service.

Lawrence C. on

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Everything you need. Helpful staff

Laura R. on

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Angela H. on

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Everyone was friendly..And smile. It made my day

Courtney P. on

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The location and people are great - nothing negative to say. However, the truck needs work. It slams when the transmission drops from 2nd to 1st, sending the driver and passenger slamming into their seatbelts. I felt rather unsafe driving it.

Taurean B. on

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Please have equipment ready at the requested location and not send me to 3 different locations.

Nadheer I. on

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Thomas W. on

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99 cents a mile adds up fast

Ashley S. on

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Sanford L. on

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