Customer Reviews for U-Haul of Madison Heights

5116 reviews

300 E 11 Mile Rd   Madison Heights, MI 48071
(Near I-75)

(248) 542-8841

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 542-8841

300 E 11 Mile Rd
Madison Heights, MI 48071
(Near I-75)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KIMBERLY LYNN H. 
Rating:
5.0

Awesome

Gregory V. 
Rating:
3.0

Be aware the 10ft truck maxes out at 74 mph, making for some dangerous situations on long drives around larger semi-trucks.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
4.0

Boxes that were bought didn't include the foam to place around the tv

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
4.0

I originally reserved the Northville MI location. They bounced me a day prior to me reservation to the Novi location. With a email confirmation of the new reservation. When I arrived, the front desk told me it was already reserved. Which why I had to go to the Madison heights one. 2 hours wasted in my moving day. Please feedback this. I don't want anyone else to experience this bouncing around

Suozeng F. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

I appreciate the people here as they had me in and out quickly.

David D. 
Rating:
4.0

Customer did not leave a comment.

SPENCER RYAN W. 
Rating:
1.0

Wasnt polite at all

Bufford G. 
Rating:
5.0

Customer did not leave a comment.

Jake A. 
Rating:
4.0

Customer did not leave a comment.

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

I'm not sure it has anything to do with the specific location… We originally our reservation online for a 26' at a different location (where it said it was available.) Then we received a call to change locations to one where a 26' was actually available. On the morning we picked up, we were informed a 26' was not available and we had to use a 20'. This caused us to have to have to make two trips instead of 1 which sucked for the friends helping us move. Also - the emergency break line was broken on the trunk. You could see it dragging on the ground under the driver side. Luckily, we didn't have to parked on any hills

Rafaelroyce F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Fix app bugs, will not take pictures, failed two different occasions already.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

ERIC JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Maryann L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Rachel went above and beyond to make sure the return went smoothly. She actually started my contract, and ended it to make sure the correct charges were billed to me. I will make sure to use this location from now on!

Daneil D. 
Rating:
5.0

Hi I want you to know I use u haul a lot but this location was the best.the service men were so nice,curtious, and helpful.this is my 🆕 location to go to.Good job!!! Thank you thank you thank u!!

Patricia W. 
Rating:
3.0

Have not received an emailed receipt

Lawrence T. 
Rating:
5.0

Thanks tam

Sarmad B. 
Rating:
5.0

The people were very helpful. They answered all of my questions. They went out of their way to help me. Caleb was very helpful.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Carmen F. 
Rating:
5.0

Fast and courteous!

Catherine W. 
Rating:
5.0

The service at the Madison Heights location is far superior to the Troy location. Great work!

Mike C. 
Rating:
5.0

I thought it was 19.99 a day rental fee plus mileage.

Bruce M. 
Rating:
1.0

they said I dropped the dolly off Monday instead of Sunday when I dropped it off Sunday afternoon

DONALD ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

Kyungi L. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Dropped off keys after hours

RONNIE R R. 
Rating:
5.0

Customer did not leave a comment.

JASON TODD V. 
Rating:
5.0

Employees were especially helpful

Bethany W. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Jimmy who helped me check in and out was a pleasure to work with.

David S. 
Rating:
5.0

Fast, friendly staff. I will definitely use this location again

Kerry J. 
Rating:
5.0

Customer did not leave a comment.

Viengphet C. 
Rating:
5.0

Super easy, especially when doing a stressful move.

Kevin R. 
Rating:
5.0

Fast courteous service as always...

Mark A. 
Rating:
5.0

Answer your fucking customer service line

Jason G. 
Rating:
4.0

Fix the main website and the corporate phone lines from looping back so many Times. Waited over half hour on web & phone to make reservation.

Pamila B. 
Rating:
5.0

Jimmy was awesome!

Norman F. 
Rating:
5.0

I came in at the last minute without a reservation. My phone wasn't cooperating nor was the app. Josh got me in, booked my reservation and had me in and out in minutes. A clean vehicle, full tank, already started with the air conditioning on blast was much appreciated on one of the hottest days of the year. Thank you for a quick and pleasant experience. I will be back in the future. Excellent customer service and a wonderful job done by Josh. Thank you again

kimberly A. 
Rating:
5.0

Nothing.

Ronnie J. 
Rating:
4.0

I have been using U-Haul truck and trailer rentals yearly for quite some time and this location and service was good. I have been fortunate that the locations in Michigan, DC, and Wisconsin have had consistent service and facilities. Keep it up.

David T. 
Rating:
5.0

Customer did not leave a comment.

Anne-Catherine D. 
Rating:
5.0

Customer service was wonderful. Nice young men. Thank you.

Robert C. 
Rating:
5.0

Great service and associates.

Alfred D. 
Rating:
4.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Great customer service

SUJIT A. 
Rating:
5.0

Extremely great deal!

patrick K. 
Rating:
3.0

Have someone answer the phones at U-Haul locations. I gave up on trying to get through to three different U-Haul locations after having to wait at least 12 mins on each call. This is terrible customer service. The fact that this occurs at different locations leaves a very clear message to the customer from u-haul- to hell with you.

Carlo D. 
Rating:
5.0

The customer service at this location was impeccable! Those guys took great care of me and w explained everything thoroughly! I will recommend this location to others! Keep up the good work!!

Marakisa D. 
Rating:
5.0

Customer did not leave a comment.

Audrey D. 
Rating:
5.0

Very organized operation!

JEFFREY ALAN C. 
Rating:
3.0

Customer did not leave a comment.

Rebecca Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID KENNITH D. 
Rating:
2.0

Staff during return were very rude

Matthew S. 
Rating:
5.0

Great friendly service

SUJIT A. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
5.0

Customer did not leave a comment.

Munther Y. 
Rating:
5.0

Customer did not leave a comment.

Melvin W. 
Rating:
5.0

Overall experience very efficient and pleasant. Courteous, efficient staff to assist. Thank you.

James T. 
Rating:
5.0

Customer did not leave a comment.

Alida J. 
Rating:
5.0

Thank You this is the 12 time I have rented a car hauler from u haul but from another location, I will drive 35 miles again to to rent from this location

Brian B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Timothy K. 
Rating:
4.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

KAYLA ELIZABETH S. 
Rating:
5.0

The people at this location went out of there way to help me on my move. I can't thank them enough.

Michael H. 
Rating:
5.0

Service personnel were great, friendly helpful. Have used uhaul twice in past 6 months and will use again because of this. Truck they recommended was perfect A+. Keep doing what you are doing. Thanks

GREGORY ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Super helpful finding a truck I needed. Sign in and sign out was very quick. Thanks !

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Bryan K. 
Rating:
5.0

Fast and great services

James N. 
Rating:
5.0

Customer did not leave a comment.

Joy H. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Thank you!

Daniel G. 
Rating:
5.0

Work on the UI of the website. My confirmation email said my pick up time was 930 put on the website it was changed until 12 creating a delay in my move.

ANDREW JAMES T. 
Rating:
5.0

The staff took care of virtually everything during the check-in and check-out process. They made it incredibly smooth and simple.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Your service has been flawless. Your employees are respectful & professional. Thank you for your business.

Jannese H. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Two gentlemen I interacted with during rental and return, both very professional and interactive. Great location

Thomas A. 
Rating:
5.0

Helpful employees, easy experience.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Daniellelanice S. 
Rating:
3.0

Customer did not leave a comment.

Shepard B. 
Rating:
4.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

FLYNT DEVON M. 
Rating:
5.0

Today could have ended up a catastrophe, but because of my wonderful and patient sales associate/owner, we achieved the impossible. Patience, kindness and understanding go a long way. Customers need to respect and appreciate the employees that are out here everyday doing the best they can to accommodate our many needs all while assisting us to their best ability while we exude our stress on them. Today's outcome was truly one of this years best; made possible by UHAUL on behalf of Tim. Tim has produced our family as dedicated UHAUL clients for life. Thank You.

Mary T. 
Rating:
5.0

Very fast and professional service. Greatly appreciated!

Mark H. 
Rating:
3.0

I was charged for a dolly that was never given to me

Brandy S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top