Customer Reviews for U-Haul of Madison Heights

5,235 reviews

300 E 11 Mile Rd   Madison Heights, MI 48071
(Near I-75)

(248) 542-8841

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(248) 542-8841

300 E 11 Mile Rd
Madison Heights, MI 48071
(Near I-75)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best place o ever rented a uhaul and I have rented plenty! Highly recommend!

Darin G. 
Rating:
4.0

The back of the uhaul with all of the rain leaked a lot of water on what we had in there.

Rodney R. 
Rating:
5.0

The online check-in process took longer than expected and my previously-uploaded license had to be uploaded a second time. Wasn't sure where key compartment was and didn't get a response on the chat message I sent. A little more info like this during the process would be helpful. Overall a great experience.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

You can start by cleaning the trucks the truck I ran it smelled extremely bad of body odor and air conditioner didn't work

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE LYNN K. 
Rating:
5.0

The staff was fast, friendly and professional! Really appreciate that

Mark H. 
Rating:
5.0

New and very clear truck. Was received with a low gas level though

George S. 
Rating:
5.0

It's always nice to know Uhaul is there when I need them! The team they have at Madison Heights are 9n point 👍👍

Bailey W. 
Rating:
5.0

Love this location. They always provide what was ordered. Conveniently located too.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

TONY MAURICE R. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
1.0

Uhual customer representative Josh allowed someone NOT me Audrea Giles to extend the rental and pay to extend it, unbeknownst to me. When I confronted the person who did not return the truck I was told he and Josh had an agreement and that Josh rented him another truck not in my name but at the same time he allowed the extension and accepted the 120.00. Then on Wednesday Josh finally decided to phone me to ask me to have the truck returned. I was shocked and upset because I was under the impression that the truck was returned. Josh told me I should report it stolen. After no cooperation from the person whom Josh had an agreement with about my rental Not his, I went to the police station to report it stolen and was told that uhaul does that. I then contact Josh at uhal again to tell him, he then informs me that yes he had been in touch with the person the day before and that morning and he would give them until 2:30pm before reporting it stolen. The truck was not returned until 4pm and I was changed with the balance. What kind of customer representative works with someone NOT named on contract? That truck was brought back and not returned instead cash was exchanged for an extension I DID NOT AGREE TO, I am very upset with this customer representative Josh who allowed all this and told me the person named on the contract that he'd done so? I want to file an complaint and I believe I am NOT responsible for those fee pass Monday when Josh allow this person to walk in and extend a truck he was sent to return. You guys have my information, video proving Someone other than me came in to extend the truck, and telephone recording between Josh the person and myself with Josh, this is unfair. And I am requesting uhaul to check in to my complaint, and please get back with me about my concerns. Thank you

audrea G. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

brian D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

The place is clean and organized I made a reservation online and picked up the truck literally within 2 minutes in and out good job

Darin C. 
Rating:
5.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Always get great service at this site

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

The 26' truck we rented to move was horrible, first off the brakes were bad I had to push the brake pedal all the way down to the floorboard to even try to slow it down or stop, second the transmission wasn't even shifting properly it was slipping, third the shifter was very hard getting it into any gear..

Corey S. 
Rating:
5.0

The staff was extremely friendly and helpful. More of that please! Keep up the good work.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Madeline B. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

keep up the good work!

Marc W. 
Rating:
5.0

All was good, a very positive rental experience.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Shanta W. 
Rating:
5.0

It's was a easy fast move out of state. Always use uhaul. Never have issues

DASHIA G. 
Rating:
4.0

We paid for a set of furniture pads and didn't get them.

Lee B. 
Rating:
5.0

Quick and easy process from Start to finish. Highly recommend. Thank you again!!

Michael B. 
Rating:
5.0

Helpful. Truck was good.

Margaret H. 
Rating:
5.0

There is no way to improve perfection.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

👍🏻

GERALD JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

I checked in on my phone. It was not user friendly. I could have been in and out if I had just gone inside. Which I had to do anyway. Drivers license and verification could have been done prior to me having to do it in the parking lot, dodging the sun to read my phone. Thank you

Gregory B. 
Rating:
4.0

Nice to have mobile check in, however, it's too cumbersome to be helpful. I would rather go inside and pick up rental in person. Won't use mobile check in again. Some steps were unclear and since I still have to go inside to get the keys (and I had to wait for them to finish with other customers) I see no value in your mobile check in.

Ken M. 
Rating:
4.0

Personnel were knowledgeable and efficient. The truck it self was beat up and leaking engine oil a lot. Left a sizeable puddle on my drive way. Informed personnel when returned.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Helen S. 
Rating:
4.0

The AC in the truck did not work.

Oliver M. 
Rating:
5.0

Very helpful staff. Showed up in the morning and decided to switch from a 9' van to a 10' box truck with no problem. Truck was ready to go in minutes. Excellent service! Truck drove well with no issues.

Patrick Z. 
Rating:
5.0

Customer did not leave a comment.

John U. 
Rating:
4.0

Customer did not leave a comment.

Ranny H. 
Rating:
1.0

I rented a uhaul truck and an auto transport. I had to drive 20 miles to pick up the truck, which was no this location. The pick up location changed a day before my reservation, which was very inconvenient.

Donnece P. 
Rating:
5.0

Customer did not leave a comment.

Roy E. 
Rating:
5.0

Nothing. All was excellent

Garry M. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

I have rented a truck from this location monthly for the last 9 to 10 months and have always found the equipment in excellent condition. The personnel are always pleasant to work with.

John T. 
Rating:
3.0

good job. no hassles. went smoothly. friendlier afternoon staff.

rosemary C. 
Rating:
1.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

I don't think there is much that could be done. The experience was very smooth and friendly.

Robert P. 
Rating:
1.0

Not really based on this location but the overall experience was not good. Our reservation was not set up correctly. My husband tried for two hours to get our truck after hours but because our reservation was not set up correctly, he had to pick up the next morning.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Great, fast rental and super easy return!

Rajmund N. 
Rating:
2.0

Truck had issues. Airbag light on and transmission error messages.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Savannah G. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Lydia R. 
Rating:
5.0

Friendly people, helped greatly.

Donaldfrancis L. 
Rating:
4.0

Shorter process to get through for rental. Rep asks same questions about insurance that were already discussed in the mobile application.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Dominic P. 
Rating:
5.0

Customer did not leave a comment.

ellen G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

The gentleman who checked us in when we returned our trailer was welcoming and helpful. .. a great ambassador for U-Haul.

William S. 
Rating:
5.0

The van's exterior was dirty and inside it reeked of cigarette smoke (that stale, crusty old dude smell). Otherwise thrilled to get a van with low mileage. The oil change light came on within the first 50 miles of driving it. No big deal but slightly disconcerting since the trip involved over 500 miles. My general experience is excellent from this location. Think the weekly rate is a very fair price.

Laurie E. 
Rating:
2.0

The truck was full of dog hair in the passages seat and this the second location where the trucks they rent out are not clean

TONY O. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

The location was great. The check-in process on the phone app was terrible. It took about 50 minutes.

Thomas P. 
Rating:
4.0

The guy at the counter and who loaded and unloaded the utility trailer I rented today was really good at his job. Went above and beyond. Nice guy. Appreciated that!

Kristianna P. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
3.0

Truck was a dump

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Yaakov E. 
Rating:
2.0

I stopped in the store to make reservation for 8/8 and told i was all set. Turns out the guy reserved 8/14 and I didn't catch it. So today i had no truck when i walked in but a wonderful lady found a 15' that i needed to be turned in by 1 pm, which she called me later to extend to 2 pm. She was great but the problem is I believe i was charged for a larger truck than I originally wanted (10') and had to pay .20 cents more per mile. Why should i have had to pay for the original guy's mistake. I told him 8/8 as we discussed it.

John D. 
Rating:
5.0

I reserved a truck and car hauler 2 weeks in advance to the U-haul Lincoln Park location. When I went to pick them up they didn't have anything. I had to go to the Madison Heights location to get the truck and then back to the Lincoln Park location later that day to get the car hauler, I tried calling customer service but I was on hold for about 20 minutes then spoke to a lady and she transfer me to another department that said it was a 60 min. wait to speak to someone.I spent $1200 and couldn't even speak to anyone in customer service. All the employers at the locations was nice and the young man at Madison Heights gave me 50 extra miles because I had to go out of my way to get the truck.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Been using this location for over 30 years, I'm Treated like a king every time ! I definitely recommend this location, great people! Ron C.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
4.0

Customer did not leave a comment.

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Amar S. 
Rating:
5.0

Two yhings for improvement. Online sign up with a registered account does not go as seamlessly as your website suggests. You hace to repeat answers to questions etc, so why bother? Secondly i use this for business, although im refistered as an individual. Your policy of card and contract names need to match does not free up my time. I have to be there.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

don H. 
Rating:
5.0

Nothing

Marcus W. 
No reviews have been submitted for this location.

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