Customer Reviews for U-Haul of Merced

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Merced

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Laura B. on

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There was a long wait to get my vehicle because they were under-staffed that day but the employee apologized and did the best he could to get me out of there quickly and with little hassle. Great employee and no problems with truck.

Maricela G. on

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Linda P. on

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Linda P. on

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Jania Marie M. on

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Lindsey B. on

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Customer service was great. I will always rent here.

alyssa V. on

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I returned my equipment, but the Uhaul associate didn't check me out. I asked him twice (outside and inside the store) if everything was good after dropping it off and he said I was ready to go. I was still concerned because I only received verbal confirmation and checked my reservation online, which said that it wasn't returned, so I called them and explained the situation. The Uhaul representative-- not associated with the store-- was very understanding and told me that everything should be good if I returned the equipment. A few hours later after my return time they said that I didn't not return the equipment. It was frustrating to deal with.

Bradley L. on

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Thomas T. on

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Elenora L R. on

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Need pickup trucks rentals at other locations i.e. Dos Palos and Los Banos.

Rachel B. on

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Nothing....This U-Haul facility has the best staff. No matter how busy, how many folks are waiting, they are all very courteous, patient, but most of all professional. Thank you!!! Great experience always.

Annabelle W. on

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Excellent staff very friendly . Thank you.

Paul C. on

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Eric W. on

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Steve S. on

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Matthew C. on

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catherine M. on

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She was very pleasant and curious.

debbie B. on

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The self checkout and check in is complicated. Asking for several photos feels like you are asking your customer to do your job for you. This process happened in the beginning with having to look and verify photos from the previous customer..even though we were being helped by a sales associate during business hours. The checkout was at 7pm as they were locking up and I can understand the the need for more verification at that time....still it's complicated...just my two cents worth.

Petra J. on

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Matthew F. on

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Roy S. on

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Albert T. on

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Ievgen V. on

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Angelica G. on

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Kevin P. on

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Took over an hour to rent a trailer

Frank Y. on

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The gentleman who helped me was very professional and very helpful one of the best experiences there.

Rogelio E. on

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Indicate how many miles in fuel you have left on odometer when driving.

Kelli M. on

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Roy C. on

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Very nice place well ran

PETRA J. on

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Ahmed S. on

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One of most worse experience ever. Waste time and money. They seem to be not heard of something called logic or mind. Poor service.

Margaret M. on

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Donna E. on

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Chris N. on

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Very impressed with everyone there, very polite and extremely helpful

lisa c. on

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Wonderful staff and service.

Crystal B. on

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Bathroom was dirty and OOO one visit. I actually plunged the toilet once, gross. Other issue is was promised a $5 charge for box storage and was then charged $80. Need to follow your word.