Customer Reviews for U-Haul of Merced

4696 reviews

1247 Martin Luther King Jr Way   Merced, CA 95341
(W Of Hwy 99)

(209) 383-6823

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(209) 383-6823

1247 Martin Luther King Jr Way
Merced, CA 95341
(W Of Hwy 99)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

WEIBIN C. 
Rating:
1.0

FUCK all of you you charge my motherfuking card and your FUCKING raggedy ass pieces of SHIT workers don't know how the FUCK to do things and they tore my goTdamn truck UP and I had to pay $351 for their FUCKING BULL SHIT ass FUCKING dolly FUCK all of you don't FUCKING REACH OUT TO GET IN contact with me all of you motherfukers suck ass FUCK OFF THANKS IN JESUS NAME AMEN

KIMBERLY A. 
Rating:
4.0

Customer did not leave a comment.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

N/A

OZWALD H. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

JARROD H. 
Rating:
4.0

The app, could not register online, which then I had to go 8nto the store.

Jacque T. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A R. 
Rating:
4.0

They are really busy the staff was friendly but the trailer had Manure on it

CHRISTIE P. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
3.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Best costumer service ever !!

diana M. 
Rating:
5.0

Customer did not leave a comment.

SHAVONNE M. 
Rating:
3.0

I had paid for a furniture dolly and got a regular dolly also was charged for 3 packs of moving blankets and only received two packs. Other than that great service

Maximillon V. 
Rating:
5.0

Tire pressure light was on the whole trip. Checked the tires and they seemed fine though.

Walter A. 
Rating:
5.0

Better pathing for drop off..

Dustin K. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
4.0

Customer did not leave a comment.

ANDY X. 
Rating:
5.0

Do an employee of the month for Mark Knerr because he is so good with customers and deserves to get a raise. Perhaps $20 an hour? Other than that I guess u can say everything went alright.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
4.0

I had a smooth and easy transaction this visit so keep up the good work

LORENZO G. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

We rented a 5x8 hook up trailer twice this week, and we received exceptional service along with an easy to manage trailer for a very affordable price. We will definitely go back to U-Haul for our trailer needs.

CHRISTY Q. 
Rating:
1.0

Read above. You broke my car and won't compensate me.

Pattrick G. 
Rating:
5.0

Tyler Jones at Merced UHaul was wonderful. She was able to back out the cost of the appliance dolly and did not charge me for the extra miles I had to drive from the bay area back to Merced. Tyler went beyond the call of duty. In the past we have always had excellent service from Merced UHaul. If in the future if I am directed by UHaul central to go out of area to get a truck, I won't use UHaul.

Linda B. 
Rating:
4.0

I had a great experience with customer service. They were very friendly and professional, which is something you don't got alot of these days. I don't know about other U Hauls but I would recommend this particular one at the corner of MLK & 13st in Merced Ca.

KAREN V. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
4.0

The fifteen foot trailer was most difficult to close the roll down door.

Manuel A. 
Rating:
4.0

I use this location a lot. Everyone is very pleasant and professional.

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

Susana V. 
Rating:
5.0

Just keep up the good work! It all went great for us. Thanks!

RAYMOND E. 
Rating:
1.0

UHAUL TOTALLY DROPPED THE BALL AND COST ME $300 BECAUSE UHAUL IS SO UNORGANIZED. THIS WAS BY FAR THE WORST EXPERIENCE THAT I HAVE EVER HAD WITH A RENTAL COMPANY!!!

JOSEPH S. 
Rating:
1.0

Told me a price and it turned out to be triple the price . Not using this service again unless I have no choice .

eduardo G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

TECAREE W. 
Rating:
5.0

Customer did not leave a comment.

Garry J. 
Rating:
5.0

It was great services

LUISE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Truck rented exterior was extremely dirty when I mentioned to the attendant, her reply was don't worry about. She did seem to care.

MIKE S. 
Rating:
1.0

truck was parked side by side to another. Had to make entry from passenger side. Difficult to navigate truck out of parking using self serve. I will never use UHaul.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

YSIDRO P. 
Rating:
2.0

Every things ok except that the employee never answer the phone call. Only answer machine and hour play in the answer machinel. After that, no respond no music, nothings. Phone go silent and wait for ever hear nothing. That is poor service right there. Please improve answer phone call. Thank you.

SHOUA H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Staff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.

Nou Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ENRICO L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO V. 
Rating:
5.0

Nothing keep up the great service for your customers

IRMA L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Nothing - great team at this location.

Fredric L. 
Rating:
5.0

Great customer service

Tiffany G. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

No improvement needed. Went very smooth.

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

MONICA L. 
Rating:
5.0

Completely satisfied, thank uou

MARK S. 
Rating:
4.0

My schedule and location to pick up was changed, however I really needed the truck to move things out of storage. Scheduling could be better.

ENRICO L. 
Rating:
1.0

Rude customer service

LOUIE D. 
Rating:
2.0

The place is disorganized and lacked the equipment that they allowed me to reserve for my truck. They didn't know of my reservation until I showed them the correct one on my phone. They also seemed not to care about my obvious disappointment with their services...no apology or anything. I would not go back unless I am desperate.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Ana was very friendly professional and kind. She made sure we had a good trip and did not encounter any issues on the road. It was like she was checking in a family member. I really appreciated her service.

MONZELLAS W. 
Rating:
1.0

To whom it may concern especially management you guys rented me a broke down truck that had just gotten into an accident!!! The truck I had kept turning off in me, while being on the freeway, Multiple times. In which was a bit overwhelming considering I thought since I rented it and was in my responsibility that I had did something wrong talking about anxiety!

CHRISTOPHER G. 
Rating:
3.0

Customer did not leave a comment.

Jeannette B. 
Rating:
2.0

I was unhappy when I brought my u-haul back with the blankets still in the bag and they wouldn't give me a refund of $7.00. There we're 2 others in there complaining about the service and selling packages that were pre opened without all the parts. They couldn't get a refund either. Get it together people.

TAMI D. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Front counter customer service was so helpful. Walked me through the process and helped me feel very comfortable

TERESA C. 
Rating:
3.0

Make sure computer input is up to date with customer picking up the equipment and returning following days within 24 hours. I check out around 8:30am and needed for 24 hours and they got me returning next day by 10:30 am and when I was in the process of moving my belongings I got a call around 12 noon and saying that I'm late and I needed to return the vehicle on the same day and I explain to them why would I need it for 2 hours when I have a 4 bedroom to cleared out and the same clerk Denied saying it wasn't rescheduled for the next day seriously

KAEN K. 
Rating:
5.0

Customer did not leave a comment.

DENISE F. 
Rating:
5.0

My rental was book fast and easy very good business

Ramon N. 
Rating:
5.0

There's very little to improve on. The service is second to none. I would recommend this UHAUL to anyone. Thank you Essential at Uhaul Merced.

KENNETH T. 
Rating:
1.0

For starters you can't get anyone on the phone at the store. I was on hold for 23 min before I hung up. That happened twice. When I was in line at the store for another 20 min 3 employees behind the counter two were training one the phone rang 3 times no effort was made to answer it. When I asked the assistant manager about it I was told that they aren't obligated to answer the phone. That was my first complaint NO customer service. My second complaint is they DONT honor there own contract or what there website says and make up lies to justify it

David M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE W. 
Rating:
2.0

If as a customer you're given the option to extend a reservation online. Management at Rental Pick Up Location shouldn't hassle or infringe its customer as to when to return equipment. To do so is very poor customer service. This is the experience I encountered at this Rental Location.

JUAN M. 
Rating:
4.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

I used the online service for the rental contract and found it fast and efficient.

Edwin K. 
Rating:
1.0

YOU CAN TELL MICHAEL ISN'T THERE ANYMORE. WHEN I WENT TO RETURN MY TRUCK IT WAS 4:50 P.M. ON A SUNDAY (CHECK THE CAMERAS) AND NO ONE WAS AT THE COUNTER. THEN THE GUY CAME OUT OF A BACK OFFICE AT 4:55 P.M. AND TOLD ME THEY CLOSE AT 5 AND I HAD TO DO A SELF CHECK IN. I LET HIM KNOW I WAS THERE IN PLENTY OF TIME AND HE IGNORED ME AND POINTED TO THE SIGN ON THE WINDOW. I COULDN'T DO THE SELF CHECK IN AS THE STICKER ON THE TRUCK WOULDN'T SCAN. I ASKED HIM AS HE WALKED BY (HE WAS STILL PARKING ABOUT 10 UNITS THERE) AND HE STILL IGNORED ME AS HE WALKED DIRECTLY BEHIND ME. I FINALLY CALLED THE 800 NUMBER AND A KIND GENTLEMAN HELPED ME GET IT CHECKED IN. THIS TOOK ABOUT 45 MINUTES TO COMPLETE AFTER BEING ON HOLD FOR A LONG TIME. AS I DROPPED THE KEY IN THE RETURN BOX, THE GUY WAS STILL INSIDE WITH THE GIRL WORKING THERE ALONG WITH A COUPLE OF DOGS AND HE STILL WOULDN'T EVEN LOOK MY WAY. I HAVE ALWAYS RECOMMENDED THIS PLACE FOR RENTALS AND TRAILER HITCH'S WHEN I AM ASKED, BUT AFTER THE WAY I WAS TREATED AND IGNORED THAT DAY, I WILL NEVER DO IT AGAIN. SOMETHING HE COULD HAVE DONE IN 2 MINUTES TOOK ME 45!!! VERY.....VERY.....RUDE!!!

Tom G. 
Rating:
2.0

I made my reservation a week in advance. When I arrived, I was told the truck I rented wasn't available and that there was nothing that could be done. After a few minutes, the staff member told me the truck was in fact on site and that it would be ready shortly. How could people possibly plan a move if trucks get reserved and are basically told, oh well, if the equipment isn't on site?

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

great service and so helpful and friendly

DEBBIE V. 
Rating:
5.0

You people at Uhaul are so committed to making sure all business transactions are done correctly the first time, so there won't be any discrepancies later on. I appreciate that, along with all the other services you provide. As always Thank sooo much.

KENNETH T. 
Rating:
5.0

None

JAMES B. 
Rating:
5.0

I rented one of the 26 “ trucks for the 2nd time and, like the first time, it was completely out of gas. I was was told that people cut the fence and steal the fuel. It just screws your itinerary because you have to wait for them to refuel the rig with a little 3 gal. Can so you have to run to the nearest gas station and refuel.

Oscar I. 
Rating:
5.0

Great customer service

Hector J. 
Rating:
5.0

Great customer service

Hector J. 
Rating:
5.0

I just want to say Thank you to all the Essential workers at All the UHAUL locations nationwide. I've only done business with this location. But if all the others are like this one, then I Thank you all for continuing serve our nation. Well done Essentials.

KENNETH T. 
Rating:
4.0

The staff was friendly, very helpful and professional. The trailer however was not cleaned by the previous renter. Not a big deal since we had to return it cleaned. I would recommend this location and would definitely come back if I needed equipment in the future.

SHERRY D. 
Rating:
5.0

Customer did not leave a comment.

JENNA G. 
Rating:
4.0

Customer service was great, that is why I'm rating it above average but the location of the store is really bad.

ANNAMARIA K. 
Rating:
5.0

Customer did not leave a comment.

SENNA H. 
Rating:
5.0

I had a fine experience renting a U-box and having family heirloom furniture delivered to my son in Oregon. This was more convenient and safer than renting a trailer, taking time off work and delivering it myself, especially with a pandemic going on. The price was reasonable and it was great working with the U-Haul folks in Tualatin, too.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

GLENNA H. 
Rating:
3.0

Rental was fine. In and out in a timely matter. I forgot to self return the trailer, but they took care of it for me and I wasn't charged anything additional, so that's a plus. Overall satisfied with my rental.

VAIL T. 
Rating:
5.0

Customer did not leave a comment.

JAMEY C. 
Rating:
3.0

Inside of truck needed to be wiped down, Specifically during this time with COVID, important everyone does there part.

Hamesh A. 
Rating:
1.0

Leave at the correct time and treat customers right

Jared H. 
Rating:
3.0

Customer did not leave a comment.

Kristy M.  |  Overall Experience 
Rating:
5.0

Customer service at the Merced location was very excellent. Only had storage there for 4 weeks and went there 3 times;everytime each employee was very helpful and friendly.

Merry T.  |  Overall Experience 
Rating:
5.0

The owner at the uhaul in Merced ca was great! Very friendly and did not rush each order. He was by himself.

Merry T.  |  First Impressions 
Rating:
5.0

N/A

Donna E.  |  Overall Experience 
Rating:
5.0

Very impressed with everyone there, very polite and extremely helpful

Chris N.  |  Overall Experience 
Rating:
5.0

Wonderful staff and service.

lisa c.  |  Overall Experience 
Rating:
3.0

Bathroom was dirty and OOO one visit. I actually plunged the toilet once, gross. Other issue is was promised a $5 charge for box storage and was then charged $80. Need to follow your word.

Crystal B.  |  Overall Experience 
No reviews have been submitted for this location.

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