Customer Reviews for U-Haul of Merced

5,317 reviews

1247 Martin Luther King Jr Way   Merced, CA 95341
(W Of Hwy 99)

(209) 383-6823

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(209) 383-6823

1247 Martin Luther King Jr Way
Merced, CA 95341
(W Of Hwy 99)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Edgar P. 
Rating:
3.0

Customer did not leave a comment.

Yer X. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
3.0

it wasn't all the staffs fault but the store is running on a skeleton crew,and i understand its hard to find employees.so equipment was a bit dirty.

FRANK A. 
Rating:
5.0

Everything was great. Thank u guys

Mark K. 
Rating:
5.0

This was a great location , I will be using it again

JOSEPH C. 
Rating:
5.0

Was not dropped off here, but was sent here to pickup a replacement truck after 'the incident'. The truck provided had some chips already in the windshield and had only 1/16 of a tank left even though it was returned with '1/4' on the record. Staff was very friendly and helpful even if gas options were limited in the area with the extremely short range given the remaining fuel.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Thierno G. 
Rating:
5.0

100

ioniff A. 
Rating:
5.0

Customer did not leave a comment.

dmtriy A. 
Rating:
5.0

I beleave the guys name that helped me mark or mart something very similar to that. I wanted to take a few mins to make sure that I gave uhaul some feed back on the guy's performance in customer service. It was outstanding very respectful an helpful. Made my visit there very pleasant an quick. I know I need some air in my truck tires an he was quick to help me out by allowing me to fill them to ensure my safety as well as my family traveling with me. Returning the trailer I was glade to see he was there to help me check out. That is why I'm taking a few mins in hopes he get recognized for his performance at uhaul. I will be returning as I will need your services again at some point an will return to this location even though it in another thanks again for have such great customer service!

Julian L. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

No comments Simply really good service

Vaicerbando F. 
Rating:
5.0

Great service that was very easy and convenient. Staff was very friendly and helpful. Couldn't ask for a better experience.

Brian H. 
Rating:
2.0

Customer did not leave a comment.

Ahmad E. 
Rating:
1.0

Focus on the CUSTOMER!!!!! Here is my reasoning: I reserved a trailer to be picked up at 7:00 which is the time the business opens. I was there in my truck 10 minutes before 7:00 am. I waited in my truck because it was cold outside. Another customer showed up about 5 minutes later but decided to wait at the door knowing I was waiting in my truck. When the Manger opened the door at 6:57am the other customer pretty much ran to the counter and the manger told him that he would have to wait until 7 am before he could help him. I chimed in and said I been waiting longer and he ignored me. To me that is very poor Customer service. That location will no longer get anymore service from me.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Very fast and personable staff!

Sabrina R. 
Rating:
5.0

Customer did not leave a comment.

JARROD M. 
Rating:
5.0

Reservation and pick up was super easy. Drop off hit a few bumps. But overall can't complain to much

JUSTIN W. 
Rating:
5.0

The gentleman, Mark Kneer, that assisted me was very professional, friendly, and awesome .

Michael G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great service and felt genuine

SAILESH P. 
Rating:
5.0

They were super busy so it was a long wait, but the one girl that was working,(the only person working) was very good and we got our truck.

Karen B. 
Rating:
2.0

The girl with the half pink hair was rude and unprofessional.There was another girl in the office not sure if she was an employee but pink hair was slow and several customers were having to wait due to her being slow and unattentive. She didn't even go to the truck I rented to check the mileage or gas tank before finishing my contract.The mileage she quoted was 200 less than it read and half a tank less than she wrote in.I took a pic to prove it after I returned it. How is she employed at all!She was more concerned about the pit bull pups she was trying to sell in front of the business.Pathetic!

KATHY T. 
Rating:
3.0

I have been to many U-Haul locations and this one did not measure up.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

christian S. 
Rating:
3.0

Customer service was at a minimum

Ron S. 
Rating:
5.0

Customer did not leave a comment.

raul T. 
Rating:
5.0

Customer did not leave a comment.

Yee M. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

Excellent Customer Service and Knowledgeable Staff! They were all professional and friendly from beginning to end! Thank you! -Joe

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Abraham L. 
Rating:
5.0

Customer did not leave a comment.

Lloyd S. 
Rating:
1.0

Atempted to return vehicle at return time location closed woth no drop box got charge cleaning fee gas and everything extra day

Gilverto O. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

jesus R. 
Rating:
5.0

Agent was very professional and handled everything quickly.

GREGORY B. 
Rating:
3.0

The transmission was going out on the truck. It almost shut off while I was driving it and kept struggling to shift. Fortunately I didn't do much driving in Merced.

Karen L. 
Rating:
5.0

Weeks in advance, the online process kept indicating the trailer I wanted wasn't available, 4x6 trailer. Really? That's a popular size, I'm sure, and I saw it at my local store The phone rep didn't fully take care of my issues. Said I'd have to take a larger 5x8 but didn't delete my request for non-existent 4x6 so in-store was a bit confused at pickup. The reserve number was the same for both requests, and I had to call back days before to make sure my reservation was still in place.

Manuel C. 
Rating:
3.0

Customer did not leave a comment.

Albert S. 
Rating:
4.0

Customer did not leave a comment.

Casandra T. 
Rating:
5.0

Excellent service as usual and friendly atmosphere.

Rodrigo T. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Train the staff. I have been an occasional customer for many years and always rated this place Excellent. But the present group of employees is not paying attention. It might just be a lack of experience issue on their parts which time will fix.

jerry S. 
Rating:
3.0

Not over charge for fuel.

Miguelngel O. 
Rating:
5.0

Customer did not leave a comment.

Donnie S. 
Rating:
3.0

Jessica was horrible, lazy, and didn't explain a thing about anything. Jesus was simply amazing explained everything, super friendly.

Valeria A. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Don't let people smoke in your vehicles. The truck was clean just smell of smoke

Harold A. 
Rating:
5.0

Customer did not leave a comment.

RICARDO D. 
Rating:
1.0

No gas… Trunk died, on the way to the gas station I brought the truck full of gas They only gave me $30 discount Bad, services

Falua T. 
Rating:
5.0

The staff were incredibly friendly and helpful. It also helped that they were bilingual and able to communicate with my father.

Rodrigo T. 
Rating:
5.0

Customer did not leave a comment.

Albert G. 
Rating:
2.0

I was over charged by almost $100 dollars over are contacted agreed amount… total bullshit because I showed the kid the contract and the amount to be charged before I left, then I got an email showing the receipt and the iver charge

Casey R. 
Rating:
5.0

Staff is amazing, the manager was super helpful with all the questions I had and got me hooked up quickly. Dropping back off the next day was simple and the staff made it quick!

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

Seferino S. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Varinder K. 
Rating:
4.0

Attendant was pleasant and gave quick service once he came outside, unhitched quickly, and sent us on our way.

Camille J. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Tibor B. 
Rating:
5.0

Customer did not leave a comment.

Summer C. 
Rating:
1.0

My experience at the Merced location and u-haul in general has been very poor. 1. When I arrived, the counter person was exiting the office. No greeting was given nor was any indication made for their return to help. After a 10 minute wait, the person returned and after helping the previous customer, began helping me. It was clear that they were a new employee in need of training as I had to wait again for a mgr. to assist in data entry/rental agreement. Again I had to wait for mgr. as I was paying cash. Apparently the employees are not trusted with cash. 2. The trailer I rented had brakes that were jerky upon braking when empty. We discovered when I returned the trailer that a brake chain was not connected when the employee hooked it up to my truck. 3. After returning the trailer, I was advised that the mgr. had left for the day (2 PM) and my deposit couldn't be refunded since I paid cash and the mgr. needed to be there... 4. After over a week, I am now told that it takes 3-5 WEEKS to have my refund check mailed to me. A new meaning to snail mail. In total, I have spent 2 hours waiting on UHaul personnel for a 4 hour rental. If I can help it at all, I will never use their services in the future.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Lashawn M. 
Rating:
1.0

I ran out of gas leaving the place because they gave me a truck with no gas. They said gas gets stolen from trucks but they don't want to put gas locks.

Denice H. 
Rating:
5.0

Customer did not leave a comment.

Jazlyn S. 
Rating:
2.0

We reserved a trailer with a ramp. When we picked up the trailer, they did not have the trailer we reserved. And they did not have one that was nearby. So they ended up giving us a trailer with no ramp, in addition to, it did not have the light connection. Someone had to go and pick one up. The rep that was helping us was there by herself and was trying to help everyone. She did have a great demeanor and was trying to do her best with a smile. When we were coming back on the freeway at night, the trailer lights were not working. We had to turn on the hazard lights on the vehicle so that people knew we were towing a trailer. I also had movers that were waiting at least an hour or so. I have rented there before several times and had no issues. But this time was totally wrong. We didn't even get compensation for the inconvenience!

Fernando D. 
Rating:
5.0

All I can say is you guys are awesome

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Francisco Z. 
Rating:
1.0

Have the vehicle you reserved and not call at last minute and try to give you the run around and excuses

Victor P. 
Rating:
1.0

Girl at the counter wouldn't help me switch my reservation from a two day to one day although I only needed the truck for one day. I also left my cellphone at home and had walked to the facility so I did not have a secondary friends number in my memory I asked if she could help me and she had refused, stating it was "policy" she called the number I gave her and stated it was disconnected. I had to walk an extra hour and a half just to have the manager put my friends number in no questions and he did not check the number by calling it. Had to waste an hour walking for no reason and pay for two days when I only used the truck for one day. Her name was Megan and she was very unhelpful and rude after I had asked her for help. Once I got the truck the gas had been stolen out of the vehicle, I informed the manager and he was very helpful in switching the information on my order so I was reimbursed for the fuel remaining in the vehicle on my drop off. Manager was great, Megan sucks. She should not work at this location. She made my move much more difficult than it needed to be and cost me an extra 100 dollars for no reason. Very ridiculous and discouraging.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
1.0

Very bad customer service

Ramesh P. 
Rating:
1.0

Waited an hour to get my reserved truck there was no gas and I was supposed to get a credit for gas and you charged me I didn't get the gas credit I will be calling to get that refunded

Iris S. 
Rating:
4.0

Customer did not leave a comment.

Tevin W. 
Rating:
5.0

Customer did not leave a comment.

Alejandra F. 
Rating:
5.0

Excellent customer service

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Tania H. 
Rating:
1.0

Give accurate information. Actually call the location and let them know roadside assistance is needed. Do something about all the stolen gas and batteries from the truck no one wants to have to put gas because the truck is on empty. The truck I had ran out of gas before I could even make it to a close gas station

Lori T. 
Rating:
1.0

I am not sure who rented this truck but it was NOT Me. Please investigate and reach back out to me as soon as possible,

Tracey L. 
Rating:
4.0

Customer did not leave a comment.

KATHY P. 
Rating:
4.0

Customer did not leave a comment.

Manfred S. 
Rating:
5.0

Very helpful and Courteous staff!

Chris N. 
Rating:
1.0

I came into facility a week before and made reservations for the following Saturday received confirmation via text confirming my reservation and on the day I'm picking up my truck I was told there was no truck available because the day before they still hadn't received the truck that was reserved for me very unorganized

Liza E. 
Rating:
1.0

The truck and service was was excellent the part I was very unhappy about was returning the truck after hours which shouldn't have been a problem because they have a drop box for the keys. Very convenient I used it before except for today I return the truck on the app take the pic the Whole 9 yards the last thing to do is lock truck put keys in drop box but no drop box no Sign nothing so i calll one 800 number 58 to 60 minute wait on hold to talk to somebody to figure out what to do with the keys so lucky I was only on hold for 47 minutes before I talk to a U-Haul representative who had to call the store manager Who said the box I got ripped off the wall and had not got putting back up yet maybe the keys can be pushed between The locked double doors which they did not fit. So the other option was for me to keep the keys and bring them back in the morning so not only did I waste an hour on my Saturday evening I have to get up early my Sunday day off to take the keys back to U-Haul not a happy camper

Johns K. 
Rating:
5.0

Customer did not leave a comment.

Jasmin G. 
Rating:
2.0

Not enough staff. Long waits.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

lawrence C. 
Rating:
5.0

Customer did not leave a comment.

ANDY S. 
Rating:
3.0

Customer did not leave a comment.

Savannah S. 
Rating:
2.0

There's no Dropbox. Do not choose this location for after hours return.

Taylor H. 
Rating:
5.0

Make sure that trash is removed from the interior of the vehicle

Carolynn P. 
Rating:
5.0

Staff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.

Nou Y.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristy M.  |  Overall Experience 
Rating:
5.0

Customer service at the Merced location was very excellent. Only had storage there for 4 weeks and went there 3 times;everytime each employee was very helpful and friendly.

Merry T.  |  Overall Experience 
Rating:
5.0

The owner at the uhaul in Merced ca was great! Very friendly and did not rush each order. He was by himself.

Merry T.  |  First Impressions 
Rating:
5.0

N/A

Donna E.  |  Overall Experience 
Rating:
5.0

Very impressed with everyone there, very polite and extremely helpful

Chris N.  |  Overall Experience 
Rating:
5.0

Wonderful staff and service.

lisa c.  |  Overall Experience 
Rating:
3.0

Bathroom was dirty and OOO one visit. I actually plunged the toilet once, gross. Other issue is was promised a $5 charge for box storage and was then charged $80. Need to follow your word.

Crystal B.  |  Overall Experience 
No reviews have been submitted for this location.

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