Customer Reviews for U-Haul of Meriden

2,349 reviews

284 E Main St   Meriden, CT 06450
(I-91 Exit 16)

(203) 630-0058

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(203) 630-0058

284 E Main St
Meriden, CT 06450
(I-91 Exit 16)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Living K. 
Rating:
1.0

Customer did not leave a comment.

Guillermo P. 
Rating:
4.0

Customer did not leave a comment.

Gleybell P. 
Rating:
5.0

The First location that I went to, the vanI rented wasn't there. The service person at the store was rude. Called U-Haul directly, U-Haul's Customer Service person was awesome. Got to the Meriden, CT location and the on-site person there was great, couldn't be better, I would drive the extra distance again just to use this location based on my experience.

Thor S. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Associates were very friendly

ken H. 
Rating:
5.0

Thalia was excellent. Very friendly and pleasant. You need more people like her!!

James P. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo O. 
Rating:
5.0

Customer did not leave a comment.

DEANA Z. 
Rating:
5.0

Very courteous staff.

Elliot M. 
Rating:
5.0

Gee Bonhomme was amazing. His customer service is amazing.

Sarahi A. 
Rating:
5.0

I have used this location many times. The staff is great. Always have the equipment I ordered. Very convenient and fast in and out. Great service!!

Harry S. 
Rating:
3.0

I asked for a discount considering how dirty the vehicle was and was told "no, not even I get a discount." I spent 30 minutes cleaning the vehicle and wiping the interior down because of how disgusting it was.

Ahmad K. 
Rating:
2.0

When reserving the truck confirmed location of 200 Church Street in Wallingford, completed the check in and referenced emails and dashboard confirmations for locations and what truck was to be picked up. Once arrived at the station, no truck could be found and go back into dashboard to see location had been moved and now 15 minutes further and +15-20 more miles added to trip in total. Check in once at location was seamless, customer service personnel was kind and receptive. Once returning the vehicle, contract wanted to charge extra day to vehicle due to ~15 minute difference in end time drop off. Thankfully for customer service rep, it was removed, but had he not been on his game, UHaul would have charged me for extra time that was due to their incompetence. Gross business practice and hope to never have to deal with their slimy/gross negligence business again.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Anton S. 
Rating:
5.0

The agent was helpful and made the drop off easy.

Earl T. 
Rating:
5.0

Personnel on site were very friendly and professional.

Edward H. 
Rating:
4.0

Rented a pickup but the bed was full of stone. I had to clean it out.

Mark F. 
Rating:
5.0

GEE provides excellent customer service. U-Haul should be very proud to have him as their employee as he is very friendly, knowledgeable and offers superb customer service.

Les B. 
Rating:
3.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

All very good here - met 2 staff on different days.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Marisol R. 
Rating:
5.0

Excellent customer service!

Les B. 
Rating:
5.0

Excellent service, friendly and professional employees. Keep up the good work.

Edwina L. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
4.0

Gee was great!

MARGIT L. 
Rating:
5.0

Staff was great, both at pick up and return. Thanks

John C. 
Rating:
5.0

The representative was awesome

Cinque W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Representative was very friendly, helpful, and made the rental experience better than others.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
1.0

you charged my card for three days and i only rented it for one day. charged me over 400.00. this is unexceptable

Marwin M. 
Rating:
2.0

Customer did not leave a comment.

Sanam Y. 
Rating:
1.0

Better sales training for staff

Chazaree S. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

Verrone-Cadorett D. 
Rating:
5.0

The guy who helped me name is Gee he was so professional and very kind

denise B. 
Rating:
5.0

Everything was great

joseph C. 
Rating:
5.0

Customer did not leave a comment.

Krystin C. 
Rating:
3.0

Truck needs some matenice

WESLEY B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

The Meriden team at the East main st location did a fabulous job taking down my reservation and getting me a truck ready on such as short notice.

MOHAMED C. 
Rating:
5.0

Customer did not leave a comment.

SARAH T. 
Rating:
5.0

My only recommendation is to reduce the steps to check the vehicle back in. The fees to rent the vehicle $19.95 vehicle vs. what you actually pay $81 should be made clearer up front (people are on a budget). Miguel was very helpful!

KISHA Z. 
Rating:
3.0

Employee did not tell me I had to follow a link prior to taking the rental truck which caused problems at return and had to clean the snow off the truck. Spent approximately 20 minutes getting checked in because apparently computers weren't working. Had to go to a different location to speak with the manager which she helped me and took care of the issues at return.

ERNESTO G. 
Rating:
5.0

Customer did not leave a comment.

Dominic R. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

DELVIN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

This process was so easy and user friendly. Thank you!

Kaitlin D. 
Rating:
5.0

Jose is a sweetheart ❤ great customer service

SHALONDA G. 
Rating:
5.0

Agent was great.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
5.0

I don't have much to say. All I can say Jose was excellent and he explained to me every details or information I needed to know before I left the lot.

VALENTINO C. 
Rating:
5.0

Customer did not leave a comment.

Francis F. 
Rating:
5.0

all good.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
3.0

Customer did not leave a comment.

BRILEY S. 
Rating:
5.0

None

George B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

KARL F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Millie H. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA E. 
Rating:
5.0

Customer did not leave a comment.

BURNELL B. 
Rating:
5.0

Great cashier/Uhaul employee eee

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

The gentleman that checked us in was AMAZING! He was professional and friendly, helpful and kind. We arrived at the LAST minute before closing and he was so gracious.

CHARLES M. 
Rating:
5.0

Process was so easy. I had uploaded my license prior which made check in a breeze. Staff was very friendly and knowledgeable. I'll definitely recommend this location to others and will use this location if needed in the future.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

MARGIT L. 
Rating:
5.0

The gentleman who took care of me when I rented U-Haul Van explained everything very Cooperative very friendly very open was a pleasure rent from him

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

CHINUA G. 
Rating:
5.0

The online interface could be improved. The were options provided by the staff person onsite (Jose DeJesus, who was excellent) that were not provided online and suited my needs much better. If I hadn't mentioned this, and if Mr. DeJesus had not been so helpful, I would not have had nearly as good a rental experience.

JASON D. 
Rating:
5.0

Could have more vehicles and equipment.

ARTHUR C. 
Rating:
5.0

Jose was excellent. He was the only person running the location and there were customers picking up equipment, requesting propane fills, and calling on the phone. He was polite and handled all of us quickly and professionally.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Neysa G. 
Rating:
5.0

Excellent customer service! Very personable, helpful & knowledgeable!!

SUZANNE E. 
Rating:
5.0

The rep at the store was fantastic. He was efficient. Explained everything in detail and very professional.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Romeo L. 
Rating:
4.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Everything was fine, easy. The man there was very nice.

LAURA N. 
Rating:
5.0

Very good customer service

EUGENE K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
2.0

The rental agent at the counter was polite, kind, and efficient. No problem there. 'm sure it was just a fluke but the AC didnt work. It was hot. The key for ignition needed to be wiggled to get it to turn. I asked the guy if uhaul would take this into consideration and not have me put the $9.00 gas in, but he could not.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

JULENE P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Please have enough staff to handle the expected customer base. The one person working busted his butt to handle the customer load, and was extremely helpful with everyone. But there is only so much one person can do, especially with a projected hurricane forecast, and everyone wanting their propane tank filled, NOT the main business for a U-Haul truck rental business, I'd think.

KIM M. 
Rating:
5.0

Customer did not leave a comment.

Shaifur R. 
Rating:
4.0

Make it more clear that mileage must be recorded by taking a picture of the odometer before returning the keys in the slot after hours. I returned the keys before snapping a picture of the odometer and had to guess at the mileage I drove.

Ryan D. 
Rating:
5.0

Everything worked out well. Very happy with my service

MARK C. 
Rating:
5.0

Customer did not leave a comment.

JOAN G. 
Rating:
5.0

Thank U For Helping

VICTOR B. 
Rating:
1.0

This was the worst experience I've ever had with uhaul and I will never use you again nor will I give any recommendations. I will tell people explicitly that you rob hard working people. I rented a 19.95 truck for one day and it cost me $125+. I am furious and I feel I was robbed by uhaul. I'm reporting you to the BBB and the states AG.

CHRISTOPHER W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top