Amazing customer service. I will continue to use only this location. They are the best around.
Hope E.Customer Reviews for U-Haul of Meriden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing was ready when I came to pick up my van even though I booked it the day before. I can't drive big vehicles and I only really needed the van because even that was bigger than I needed. But since I needed it urgently I had no choice but to quickly call customer service and use whatever was available (a massive 17 ft one) and hang up as fast as possible and GO. I didn't get any sort of discount and having a bigger truck to drive definitely did not benefit me at all it made my move a disaster but what can I do, it couldn't fit in my car.
Sebastian R.Really nothing
Sharon R.My family and I were stressed about moving can't complain on how the process went Thalia I believe her name is young hispanic girl helped us out very professional knows how to make someone's day ! truck has a check engine light I informed her about it and was right on it no doubt 10/10.
Troy P.I think his name was Gee, the associate who helped me set up my pick up and drop off at the store was very helpful and friendly. Really made the experience pleasant and less stressful.
Campbell O.I had NO trouble at all! The gentleman behind the counter was extremely professional, helpful and pleasant.
Carol C.Great customer service!
Jim D.Making sure the check in service on web page actually works
Bryant S.The Uhaul Representative Thallia Ortiz was absolutely great I have no complaints. She handled everything professionally all alone and is in fact very knowledge on what she is doing had a perfect answer to all of my questions not only that she went above and beyond to make sure my rental went smoothly Thank you !
Lisa F.Nothing. All met my expectations. Gee, the manager on site was awesome to work with! You should give him a raise!
Stephen H.The First location that I went to, the vanI rented wasn't there. The service person at the store was rude. Called U-Haul directly, U-Haul's Customer Service person was awesome. Got to the Meriden, CT location and the on-site person there was great, couldn't be better, I would drive the extra distance again just to use this location based on my experience.
Thor S.Associates were very friendly
ken H.Thalia was excellent. Very friendly and pleasant. You need more people like her!!
James P.Very courteous staff.
Elliot M.Gee Bonhomme was amazing. His customer service is amazing.
Sarahi A.I have used this location many times. The staff is great. Always have the equipment I ordered. Very convenient and fast in and out. Great service!!
Harry S.I asked for a discount considering how dirty the vehicle was and was told "no, not even I get a discount." I spent 30 minutes cleaning the vehicle and wiping the interior down because of how disgusting it was.
Ahmad K.When reserving the truck confirmed location of 200 Church Street in Wallingford, completed the check in and referenced emails and dashboard confirmations for locations and what truck was to be picked up. Once arrived at the station, no truck could be found and go back into dashboard to see location had been moved and now 15 minutes further and +15-20 more miles added to trip in total. Check in once at location was seamless, customer service personnel was kind and receptive. Once returning the vehicle, contract wanted to charge extra day to vehicle due to ~15 minute difference in end time drop off. Thankfully for customer service rep, it was removed, but had he not been on his game, UHaul would have charged me for extra time that was due to their incompetence. Gross business practice and hope to never have to deal with their slimy/gross negligence business again.
Rich M.The agent was helpful and made the drop off easy.
Earl T.Personnel on site were very friendly and professional.
Edward H.Rented a pickup but the bed was full of stone. I had to clean it out.
Mark F.GEE provides excellent customer service. U-Haul should be very proud to have him as their employee as he is very friendly, knowledgeable and offers superb customer service.
Les B.All very good here - met 2 staff on different days.
Ian B.Excellent customer service!
Les B.Excellent service, friendly and professional employees. Keep up the good work.
Edwina L.Gee was great!
MARGIT L.Staff was great, both at pick up and return. Thanks
John C.The representative was awesome
Cinque W.Representative was very friendly, helpful, and made the rental experience better than others.
Thomas B.you charged my card for three days and i only rented it for one day. charged me over 400.00. this is unexceptable
Marwin M.Better sales training for staff
Chazaree S.The guy who helped me name is Gee he was so professional and very kind
denise B.Everything was great
joseph C.Truck needs some matenice
WESLEY B.The Meriden team at the East main st location did a fabulous job taking down my reservation and getting me a truck ready on such as short notice.
MOHAMED C.My only recommendation is to reduce the steps to check the vehicle back in. The fees to rent the vehicle $19.95 vehicle vs. what you actually pay $81 should be made clearer up front (people are on a budget). Miguel was very helpful!
KISHA Z.Employee did not tell me I had to follow a link prior to taking the rental truck which caused problems at return and had to clean the snow off the truck. Spent approximately 20 minutes getting checked in because apparently computers weren't working. Had to go to a different location to speak with the manager which she helped me and took care of the issues at return.
ERNESTO G.This process was so easy and user friendly. Thank you!
Kaitlin D.Jose is a sweetheart ⤠great customer service
SHALONDA G.Agent was great.
TIMOTHY L.I don't have much to say. All I can say Jose was excellent and he explained to me every details or information I needed to know before I left the lot.
VALENTINO C.all good.
CARL P.None
George B.Great cashier/Uhaul employee eee
MATTHEW M.The gentleman that checked us in was AMAZING! He was professional and friendly, helpful and kind. We arrived at the LAST minute before closing and he was so gracious.
CHARLES M.Process was so easy. I had uploaded my license prior which made check in a breeze. Staff was very friendly and knowledgeable. I'll definitely recommend this location to others and will use this location if needed in the future.
Teresa M.The gentleman who took care of me when I rented U-Haul Van explained everything very Cooperative very friendly very open was a pleasure rent from him
ALAN B.The online interface could be improved. The were options provided by the staff person onsite (Jose DeJesus, who was excellent) that were not provided online and suited my needs much better. If I hadn't mentioned this, and if Mr. DeJesus had not been so helpful, I would not have had nearly as good a rental experience.
JASON D.Could have more vehicles and equipment.
ARTHUR C.Jose was excellent. He was the only person running the location and there were customers picking up equipment, requesting propane fills, and calling on the phone. He was polite and handled all of us quickly and professionally.
JOSEPH S.Excellent customer service! Very personable, helpful & knowledgeable!!
SUZANNE E.