Donald C.
easy walk from my house
Customer Reviews for U-Haul of Meriden
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Meriden
Antonio A.
I don't think nothing else can be done. Both ladies were very nice and helpful. I'm very happy
Susan B.
Truck was not ready windshield was covered in ice and snow. No kind of snow removal tool was available. Worker used broom handle to break up ice on windshield. Wipers did not work were riped had to be replaced. As the renter i had to discover this and insist it be done.
Edward D.
The online reservation system is really messy. The availability of equipment should be linked with each location. Also, the confirmation email sent to me gave the wrong location to call. Things got very confusing for both me and the locations.
Mark F.
Quick no contact in & out
HALEY B.
When I initially booked the truck (the day before needing it) I received a voicemail a few hours later saying they had no trucks available for that time and had to move by booking to the afternoon. I frantically called customer service and they assured me I could get the truck in the morning as long as I had it back by 1pm. So they moved the booking back to 8am. About an hour later I receive another voicemail from the store saying there are no trucks available for 8am and they were again moving the booking to 2:30pm. I call customer service again who again moves it back to 8am and assured me I'm all set that I can pick the truck up for 8am. I go to Uhaul for 8am and surprisingly they did have a truck for me. So I'm unsure what all the confusion was but I am glad I was able to get the truck when needed.
Myra M.
The whole transition went smoothly.
MICHAEL B.
Staff courteous, knowledgeable and very helpful
Russell G.
I was double charged I was renting for 1 day yet I was charged for 2 and the insurance for 2 days. I now have to waste more of my time as customer care told me I had to call billing to get my card refunded. It could have been an honest mistake but I have to give up my time in my day to get my money back now
Sheryl M.
You need to make sure each location has eqmnt .I reserved an appl. Hand truck for 10.00 advise that Meriden location didn't have 1..not good.... also the truck had no ramp----- so we had to hand lift a refrigerator on to the truck ..that was not easy ...so if you could pls tell your renters up front about what you have or not ....also if your paying by cash you need a 100.00 deposit ...the store rep advised me that the reservation line only take reservation and will resv what you ask not knowing what's at location NOT GOOD ..........
Richard E.
Very good service, friendly people... AAA+
DAVID K.
Everything was great
Michael W.
It was a very pleasant experience and the staff member , Raul, was a pleasure to deal with. He was very friendly and helpful, we had a slight issue with the rear door and he came outside and took care of it for us. Overall this location and Raul made our moving day, which is normally an extremely stressful thing, a whole lot easier and less stressful. You don't find that often in 2020. I would highly recommend this location and will definitely be going back for any future needs. Thank you Raul and thank you U-Haul!!
Michael K.
Great customer service at this location
ANGEL A.
The gentleman were very very nice but the lobby is extremely small
Dora M.
Keep up the good service....
Lucien F.
Everything went perfect... thanks for being an easy drop off designation for us...
kimberly H.
The friendliness and service from the staff was amazing. Their was a slight mixup with the reservation and the original vehicle I needed wasn't available but the staff was quick to get a replacement vehicle and get me on my way. This will definitely be my go to location from now on! Great great customer service
John M.
Very courteous & helpful .I was very impressed,the staff made it very easy to get in and get outThanks
Jennifer D.
Everyone was extremely nice and made the pickup and return easy
Amanda L.
IF A CUSTOMER INTENDS TO RETURN A VEHICLE AFTER BUSINESS HOURS, STAFF SHOULD TELL PEOPLE THAT THE ONLINE CHECKOUT PROCESS REQUIRES PHOTOS TO BE TAKEN, SO WARN PEOPLE TO WAIT UNTIL THEY COMPLETE THE CHECKOUT TO PLACE THE VEHICLE KEYS IN THE DROPBOX.
Katie K.
The self return is frustrating, after 2 days of moving the last thing I want to have to do is spend 20 mins talking pictures of the truck. Also the dolly that was in the back of the truck had no clip on it and I did no realize this until it was too late to call anyone and I don't want to be charged for it. Only clip was on the blanket. I must say one of the women that worked there were very nice and I was there when thier was an issue with a truck and another customer and she handled it so well and the other customer left happy. You have some wonderful staff working for you.
Lisa V.
Terrible customer service. No health or safety protocol followed. Didn't actually get keys til 40 mins after reservation time.
Teresa F.
Great service. Thank you.
ERIC V.
I am pleased thanx
Demi S.
Dropping off was easy and convenient. Staff was available and helpful for the return of the truck.
Michael J.
The representative was very courteous and helpful in getting us on the road with our rented trailer. Also the phone representatives setting up the booking confirmation were extremely courteous and helpful. Couldn't have asked for a better experience. Booking and picking up process was very simple and efficient. Well done to all involved and thank you!
Marcia C.
Very professional and pleasant experience
Phillis W.
Professional courtesy service.Very friendly and quick service. Thank you
zoraida C.
Good service don't need to change anything . Everything is perfect .
Ronald B.
Charged me an extra $20 for them to check in my truck when I dropped it off and never told me I had the option to check it in myself. I want my $20 back!
DOUGLAS W.
I lost an hour because the pickup location was changed you failed to text or email me of the pick up location change I did receive a call confirming the reservation but I don't recall being told my pickup location changed
Arthur G.
This was a referral from the original location because my equipment was not available (not returned). Staff and supervision were accommodating and efficient. The
Konrad M.
Well, we rented this truck for 200 miles. I was scared to ride in it. It must have been very very old. I did not feel safe at all and was seriously worried. The steering wheel was not steady. My husband, who was driving had to hold it so tightly and it would still go from side to side. Extremely loud. So I'm general the experience of renting the truck was good but the truck condition was not OK for a 200 miles ride. Thankfully we survived but I was seriously worried not to get into an accident to to the truck condition.
KERMY O.
Fast and very serviceable!
Delsie L.
Purchased 5 medium boxes and some fell apart. Other than that everything went very well would use again.
gerald P.
Very professional Friendly courteous !!!
Joseph C.
The service team was outstanding but the truck had very tight cable making it very difficult to open and close be right down of truck.
Matthew R.
Upon picking up the rep said that I could return after hours and as long as i use the app upon delivery I would not be charged any fee. THEY CHARGED ME FOR A FULL SECOND DAY, DOUBLE INSURANCE AND A DOLLY I DID NOT RENT!!! And when confronted, refused to refund me. SCAM ARTISTS.
Denisse R.
The lady at the counter was very nice. She apologized for making me wait a little longer than expected. She was alone in the office so I totally understood!
Ernesto D.
Keeping clean the vehicles
Gretchen W.
One of the problems is your website. I need a trailer quickly to help a farmer with a delivery and I didn't realized that even though I asked about the store closest to me then set me to the other side of town. They did accommodate me and took me when I got there, unfortunately the person who was suppose to open wasn't able to get there. The timing worked out fine. The trailer had just been given to them and the pictures on the check-in in no way was the last pictures of the that trailer. There was a repaired hole in the front that they had no idea was there. I did the check-in so there was no problem but that should have been on the pictures that I saw and they should have know that it was there.
Angela H.
The reservation said Van, and I panicked lol but the nice girl there infirm me they are all “vans†ha ha ha
Ioana B.
Waiting time was a bit long, I was the third in line. Not sure how that could be improved though, perhaps staggering the reservation/pick-up schedule, if possible. Or possibly listing how many reservations are scheduled at a given time. The clerk was pretty efficient.
John H.
Outstanding experience. Great staff and customer service.
Nicholas P.
Better customer service. Employees on phones and not giving customer time of day
Hector D.
Yes please Keep Mariana around.she was amazing. Helpful kind a very articulate. We will be back at the end of this month and will be looking for her for sure
Gregory M.
The floor of the trailer had grease on it. I had to wash the entire floor two times before I was able to put furniture in it
McKenna H.
Complete scam. I travelled 15 miles tops and was charged for 50 miles
Devin W.
Definitely well recommend, the customer service from Mariana was amazing. She was very polite and knew exactly what I needed and rounded my trip cost pretty exact.
Kemesha F.
My visit was quick and easy!
Sarah D.
Mariana made my experience at U haul excellent, went through my contact at a professional rate. She even took the time to properly explain how to return the u haul back after hours. Will definitely recommend to coming to this u haul.
Virginia S.
All aspects went extremely well
William B.
The young lady who waited on me was very personable and efficient
Thomas T.
Was promised repeatedly someone would be there until 5 p.m. They left at 3 p.m. Was incredibly aggravating to drop off even though we were 90 minutes early. Also was a tire pressure issue with a computer error message that blocked the mileage. Only positive was customer service person that talked us through checking out
Gary L.
There was a Tire Monitor light the odometer display that made it difficult to see the miles on the vehicle. This could have been prevented with regular maintenance of the vehicles, and a utility dolly was not available, so I was given an appliance dolly instead. The appliance dolly made the move much more complicated.
Janeen D.
Have accurate mileage and gas of your vehicles. I was overcharged after being told I would not. No call, apology nothing!!! Never again
Nancy C.
I was over charged for a service that was not the Van I reserved. Another problem I returned the Vehicle exactly a few minutes after closing & there was nobody there I could keep the van one day & you were not supposed to charged me an extra $20 dollars. I am upset with the service at that location this is the 3rd time I go thru some problems with them. On top of that my reservation online was not enought they hold me back asking all the questions again and scanning my license process took another hour & half at the counter. It hold my plans down for 2 hours by the time I was on the road. You count that as a good service? I will never go back if I dont get a refund of my setvice.
John S.
Have more CSRs like the one who helped me.
To Top