Customer Reviews for U-Haul of Meriden

2,377 reviews

284 E Main St   Meriden, CT 06450
(I-91 Exit 16)

(203) 630-0058

Hours

  • Mon–Sat
    7 am–5 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/1/2022 - 1/31/2023: Closed

Services at this Location:

Contact Us

(203) 630-0058

284 E Main St
Meriden, CT 06450
(I-91 Exit 16)

Services at this Location:

Hours

  • Mon–Sat
    7 am–5 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/1/2022 - 1/31/2023: Closed
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

steven O. 
Rating:
5.0

Always friendly, fast and helpful at this location

Jonathan B. 
Rating:
5.0

Nothing is perfect for me .

Zoraida C. 
Rating:
2.0

They were close

ivan R. 
Rating:
5.0

Customer did not leave a comment.

marc S. 
Rating:
5.0

Customer did not leave a comment.

Sonya T. 
Rating:
4.0

Gee Is an amazing asset to the company. He is unbelievably personable at all times of the day and made the check in and check out experience a much nicer and less stressful event.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

ramon O. 
Rating:
5.0

Amazing customer service. I will continue to use only this location. They are the best around.

Hope E. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

Nothing was ready when I came to pick up my van even though I booked it the day before. I can't drive big vehicles and I only really needed the van because even that was bigger than I needed. But since I needed it urgently I had no choice but to quickly call customer service and use whatever was available (a massive 17 ft one) and hang up as fast as possible and GO. I didn't get any sort of discount and having a bigger truck to drive definitely did not benefit me at all it made my move a disaster but what can I do, it couldn't fit in my car.

Sebastian R. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Really nothing

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

My family and I were stressed about moving can't complain on how the process went Thalia I believe her name is young hispanic girl helped us out very professional knows how to make someone's day ! truck has a check engine light I informed her about it and was right on it no doubt 10/10.

Troy P. 
Rating:
5.0

I think his name was Gee, the associate who helped me set up my pick up and drop off at the store was very helpful and friendly. Really made the experience pleasant and less stressful.

Campbell O. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I had NO trouble at all! The gentleman behind the counter was extremely professional, helpful and pleasant.

Carol C. 
Rating:
5.0

Great customer service!

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Lucille U. 
Rating:
5.0

Making sure the check in service on web page actually works

Bryant S. 
Rating:
5.0

Customer did not leave a comment.

CRISPIN N. 
Rating:
5.0

The Uhaul Representative Thallia Ortiz was absolutely great I have no complaints. She handled everything professionally all alone and is in fact very knowledge on what she is doing had a perfect answer to all of my questions not only that she went above and beyond to make sure my rental went smoothly Thank you !

Lisa F. 
Rating:
5.0

Nothing. All met my expectations. Gee, the manager on site was awesome to work with! You should give him a raise!

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Catherine O. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Living K. 
Rating:
1.0

Customer did not leave a comment.

Guillermo P. 
Rating:
4.0

Customer did not leave a comment.

Gleybell P. 
Rating:
5.0

The First location that I went to, the vanI rented wasn't there. The service person at the store was rude. Called U-Haul directly, U-Haul's Customer Service person was awesome. Got to the Meriden, CT location and the on-site person there was great, couldn't be better, I would drive the extra distance again just to use this location based on my experience.

Thor S. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Associates were very friendly

ken H. 
Rating:
5.0

Thalia was excellent. Very friendly and pleasant. You need more people like her!!

James P. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo O. 
Rating:
5.0

Customer did not leave a comment.

DEANA Z. 
Rating:
5.0

Very courteous staff.

Elliot M. 
Rating:
5.0

Gee Bonhomme was amazing. His customer service is amazing.

Sarahi A. 
Rating:
5.0

I have used this location many times. The staff is great. Always have the equipment I ordered. Very convenient and fast in and out. Great service!!

Harry S. 
Rating:
3.0

I asked for a discount considering how dirty the vehicle was and was told "no, not even I get a discount." I spent 30 minutes cleaning the vehicle and wiping the interior down because of how disgusting it was.

Ahmad K. 
Rating:
2.0

When reserving the truck confirmed location of 200 Church Street in Wallingford, completed the check in and referenced emails and dashboard confirmations for locations and what truck was to be picked up. Once arrived at the station, no truck could be found and go back into dashboard to see location had been moved and now 15 minutes further and +15-20 more miles added to trip in total. Check in once at location was seamless, customer service personnel was kind and receptive. Once returning the vehicle, contract wanted to charge extra day to vehicle due to ~15 minute difference in end time drop off. Thankfully for customer service rep, it was removed, but had he not been on his game, UHaul would have charged me for extra time that was due to their incompetence. Gross business practice and hope to never have to deal with their slimy/gross negligence business again.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Anton S. 
Rating:
5.0

The agent was helpful and made the drop off easy.

Earl T. 
Rating:
5.0

Personnel on site were very friendly and professional.

Edward H. 
Rating:
4.0

Rented a pickup but the bed was full of stone. I had to clean it out.

Mark F. 
Rating:
5.0

GEE provides excellent customer service. U-Haul should be very proud to have him as their employee as he is very friendly, knowledgeable and offers superb customer service.

Les B. 
Rating:
3.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

All very good here - met 2 staff on different days.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Customer did not leave a comment.

Marisol R. 
Rating:
5.0

Excellent customer service!

Les B. 
Rating:
5.0

Excellent service, friendly and professional employees. Keep up the good work.

Edwina L. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
4.0

Gee was great!

MARGIT L. 
Rating:
5.0

Staff was great, both at pick up and return. Thanks

John C. 
Rating:
5.0

The representative was awesome

Cinque W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Representative was very friendly, helpful, and made the rental experience better than others.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
1.0

you charged my card for three days and i only rented it for one day. charged me over 400.00. this is unexceptable

Marwin M. 
Rating:
2.0

Customer did not leave a comment.

Sanam Y. 
Rating:
1.0

Better sales training for staff

Chazaree S. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
5.0

Customer did not leave a comment.

Verrone-Cadorett D. 
Rating:
5.0

The guy who helped me name is Gee he was so professional and very kind

denise B. 
Rating:
5.0

Everything was great

joseph C. 
Rating:
5.0

Customer did not leave a comment.

Krystin C. 
Rating:
3.0

Truck needs some matenice

WESLEY B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

The Meriden team at the East main st location did a fabulous job taking down my reservation and getting me a truck ready on such as short notice.

MOHAMED C. 
Rating:
5.0

Customer did not leave a comment.

SARAH T. 
Rating:
5.0

My only recommendation is to reduce the steps to check the vehicle back in. The fees to rent the vehicle $19.95 vehicle vs. what you actually pay $81 should be made clearer up front (people are on a budget). Miguel was very helpful!

KISHA Z. 
Rating:
3.0

Employee did not tell me I had to follow a link prior to taking the rental truck which caused problems at return and had to clean the snow off the truck. Spent approximately 20 minutes getting checked in because apparently computers weren't working. Had to go to a different location to speak with the manager which she helped me and took care of the issues at return.

ERNESTO G. 
Rating:
5.0

Customer did not leave a comment.

Dominic R. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

DELVIN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

This process was so easy and user friendly. Thank you!

Kaitlin D. 
Rating:
5.0

Jose is a sweetheart ❤ great customer service

SHALONDA G. 
Rating:
5.0

Agent was great.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
5.0

I don't have much to say. All I can say Jose was excellent and he explained to me every details or information I needed to know before I left the lot.

VALENTINO C. 
Rating:
5.0

Customer did not leave a comment.

Francis F. 
Rating:
5.0

all good.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA L. 
Rating:
3.0

Customer did not leave a comment.

BRILEY S. 
Rating:
5.0

None

George B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

KARL F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Millie H. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA E. 
Rating:
5.0

Customer did not leave a comment.

BURNELL B. 
Rating:
5.0

Great cashier/Uhaul employee eee

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Propane

    Propane service delivered straight to your door!

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