Customer Reviews for U-Haul of N Charleston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of N Charleston

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Melissa K. on

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Sandra S. on

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Had a flat tire 40 minutes they were there 10 minutes tire changed

Paula Rene G. on

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I needed to put this on two separate cc’s they told me not a problem they could do it when we returned the truck- we returned the truck and they told me it had to be done at pick-up. I feel lied to about this and it put me in a bad situation- the truck also stunk horribly and the check engine light was on.

TOM TITUS F. on

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All good

Ronald J. on

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Fast, efficient, and friendly. I've dealt with this location a number of times and I am always happy about the experienc.

Lee C. on

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Mary D. on

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Keep up the great work!

CARL Y. on

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Thank you.

Earl Denver Jr H. on

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It would convenient if all vehicles started out on a full tank. Otherwise, everything is perfect.

joseph s. on

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Treat like l was treated,and all is good. Thanks again

Midtown S. on

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Jerry M C. on

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David S. on

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Angela Mae S. on

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Danielle M. on

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Picked up truck on a 1/4 tank dropped it off on a 1/4 tank. Got charged $45 because it apparently was a shade different from when I picked it up. A FREAKN shade! $45 for a SHADE DIFFERENT!

jason l. on

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William O. on

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Truck had food debris and trash in cab.

Franzjosef Q. on

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Old building

Kenneth L. on

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When picking up the gentleman did nothing but bitch, if your that unhappy quit, he was tired of this shit, I expected to have a 10’ truck only to receive a 15’. The truck itself has over 160,000 miles on it drives terrible, a/c only worked half the time, the truck road walked badly loaded & unloaded, the transmission acts like it’s about to got out. When I called I was told there’s nothing they could do. I didn’t feel safe in this truck and definitely won’t rent from this location again.

Daniel F. on

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Sebert S. on

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The pick up with mobile did not work. Thank goodness the people that work there were amazing and helped me out. Will def go back if need another uhaul.

Curtis G. on

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Irvine D. on

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Rebecca L Z. on

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The guy that helped me was great and polite

jason l. on

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jason l. on

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willis d. on

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My truck was ready for pickup and I was treated with respect and the cost was good I will use your service again

jason m. on

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Snack and soda machines would have been convenient, but otherwise the place was great!

Joshua r. on

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Online rental said truck would come with dolly trucks and protection blankets. These were NOT included.

matthew m. on

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Emily E. on

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You guys were so friendly and professional! Definitely will go with you guys again!

STEPHEN D. on

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debbie c. on

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The guys were great! Thank you for the great service!!!

Darlene C. on

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TOM TITUS F. on

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Always to notch. Always!!

John C. on

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Did online reservation and pick up but assigned vehicle was not on the lot. Has to go inside and there was no one to help— 3 employees were outside cleaning returned vehicles. One (I assume the supervisor) was trying to tell the others they needed to go inside and wait on customers first instead of cleaning while customers were waiting. The other employees started arguing with the supervisor. Meanwhile we were waiting and shaking our heads. Finally got our truck after a bit.

william p. on

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isabella r. on

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Kenneth H. on

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Linda B. on

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anita h. on

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the vehicles need to be worked on and in great working condition this location is better than st albans i wouldnt recommend st albans to anyone and at this location nice friendly staff

Andrew H. on

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Kris S. on

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Jared H. on

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Margaret G. on

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Everything was fine until I turned in the truck and was charged another $20 for $3 worth of gas. Very disappointed. Really seemed like a money grab to me. I could have easily be told before i was charged and went up the road to get the gas and saved that 20 bucks.

theodore s. on

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This staff has always been very cooperating & accommodating,

bryan m. on

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When I was driving the uhaul I didnt have time to check that the 12v adapter was working until 3 hours later when my phone almost died. Try to make sure that everything works on the truck before renting it out.

Ridgell p. on

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JUSTIN F. on

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Ellen B. on

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Make sure scheduled employees are on time on Sunday morning. I rent several times a year for my business, and always on Sunday. I need an early start. The employees have been late opening more than once. Fortunately and spectacularly, the employee that opens weekdays was there on Sunday doing other work, and rented to me.

Gessica H. on

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Bob B. on

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Kennith C. on

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The 2019 F150 with 1100 miles smelled like cigarette smoke and was surprisingly dirty inside...…...

Kenny W. on

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Eric S. on

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Beverly D. on

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Still waiting on a refund for returning the truck early and under mileage.

Nichole C. on

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Staff was friendly and prepared during both pick up and drop off. Did the mobile order & highly recommend it. The truck was ready when I got there.

jon g. on

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Hayden M. on

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MIKE c. on

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Was given the wrong info while making the reservation and the the men were very helpful to correct the issue and make it right.

John S. on

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Jennifer F. on

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Kurt T. on

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The guy who got me all checked in never once checked nor even asked to see my ID to see if I was a licensed unit insured driver. Horrible service, really rude and ghetto workers. Only nice guy was the GM who was busy fixing issues that the other employees were causing. Was told there should be 1/4 tank of gas in it already, it was on E. Thanks a lot...

Ryan H. on

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Great customer service and well maintained equipment. Definitely recommend this place.

Cynthia H. on

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Shree P. on

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The customer service agent was professional and gave us a very good deal. We were routed to this location because a truck in the previous location we went to was already rented out. So he gave us the larger truck for the same price of the smaller one. The whole process of booking and returning was quick and easy.

Josh C. on

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ezra m. on

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NORMAN F. on

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Mr.Stan and Mr.Derrick were helpful! ???? Explained how the process ( although I did not understand it all) worked. Along with how the (a lot to remember) vehicle functions. Lol Made MOVING things easier.

Cathy W. on

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I didnt like the picture taking inspection thing at all. Very cumbersome. But staff were really good especially staff at the leave off the next day.

COD s. on

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Best service in town. Keep doin what ur doin.

michael b. on

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jawanda d. on

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don s. on

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Friendly staff and took the time to work with you. I was pleasantly surprised, with customer service.

crystal g. on

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Stacha T. on

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The truck was dirty and it sounded and felt like it was going to break down

anita h. on

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Kristopher K. on

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chad s. on

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The truck rented was not clean. The staff was not as professional as they could have been. During the transaction process, the staff member did not focus their attention on the customer at the counter. The staff member chose to text on their personal device without letting me know I had to sign to complete the transaction. I submitted a verbal complaint about the truck via phone as I opened the truck to load and found that it had not been cleaned. I was given an apology for the inconvenience of the vehicle not being ready, I was also told that "we will try to work something out for you" for the vehicle not being cleaned. There were large pieces of debris in the cargo area, and the occupant area of the vehicle was sticky. I would not recommend this location.

Andrew D. on

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Edgar B. on

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Fast and friendly service. The customer service rep met me at my truck. He checked in the trailer with a remote device. He then unhooked the trailer and put it away, without requiring me to do anything.

Mark P. on

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Dona B. on

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Chris S. on

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matt l. on

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Angela B. on

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Always friendly and knowledgable. Great location to work with. Give them a raise! :)

AREA W. on

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You haul for all my towing and moving needs.

PAM F. on

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No improvement necessary well the employees are very nice and very helpful

James W. on

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To have attendant prepared to help customers when they open in the morning. He was-not. He was eating his breakfast. It took awhile for him to help me.

patricia f. on

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U doubled dropped my banking Account..And I want a credit or I'm contacting the Consumer Protection...Call me at 304 3802358

Stephan E. on

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This vehicle had a leaking roof damage various items inside of the cab in the back. They replaced some of the paneling and it physically showed where the seal was not properly done to prevent water from dripping inside the back of the store. The store manager said I had to call the number to take care of my issues, just seem to kind of just brush off my present issues to have someone else take care of.

Mary R. on

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Miranda J. on

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Larry is too slow for this job. I did an express check in and was still an hour waiting on him.

Emo U. on

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They had initially charged me an extra day even though I dropped off the truck before 9.00PM on 04/13/2019 the cameras will confirm this. Beckley office called to fix the issue

Angela B. on

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DESHAUNDA K. on

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KRISS D. on

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Peggy C. on

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I think you all did your jobs great ?? Thank you

Cara C. on

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There's a $19.95 fee in addition to the $19.95 day rental, so it 's$40.00...before you drive it off the lot.

Violet C. on

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Rude staff. I asked for amount due and customer service rep was not helpful with a attitude

James S. on

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darcie m. on

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The associate that helped us didn't quite know what to do. We asked if the $10 we paid for the dolly could be taken off because we never received it. She could only get $5 off. I am not mad about the $5 I still had to pay but the lack of training of U-Haul employees.

Thomas H. on

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NORMAN F. on

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Mr.Derricks, Mr.Stans, and Ms Cherons help is greatly appreciated!

Travis H. on

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Steven M. on

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shantay b. on

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I had to wait almost 4 hours on my equipment due to POOR management

John J. on

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They were so easy to work with and accesssed our equipment in a timely manner.

Kay H. on

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I would have appreciated more information on setting up my move originating in Rockville. Very difficult to get complete information/answers in Rockville MD