Customer Reviews for U-Haul of North Miami Beach

7,626 reviews

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

(305) 947-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

this location is busy and easy to access . Having only 2 clerks to attend the clients prolong the waiting time for service. Both young ladies were very friendly and helpful.

PIERRE B. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel L. 
Rating:
5.0

Most friendly professional staff ever. Went above and beyond helping me with finding a unit and taking care of my trailer.. cleanest building a real pleasure to be there. Thank you GB

GRAINNEMARY B. 
Rating:
5.0

I highly recommend U-Haul for all kinds of moving. I rented a 15' truck from Miami to Fort Myers and it was perfect for a 2 bed house and very easy to drive.

ALAIN A. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
3.0

Check out clerk was not pleasant….

Sabrina M. 
Rating:
3.0

Customer did not leave a comment.

EMIL L. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY N. 
Rating:
4.0

Customer did not leave a comment.

Maximiliano L. 
Rating:
1.0

The van was full of croaches , I will fill a claim because I have photos of them getting out of the truck

Atilio P. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
4.0

Mobile pickup glitchy. Counter was fast and efficient.

Laurence C. 
Rating:
4.0

Customer did not leave a comment.

Harold M. 
Rating:
3.0

No gas. Could not locate key.15 wait because no able to locate key

VERONICA O. 
Rating:
3.0

i am no in miami and i did not rent anything. You are sending these messages to wrong number.

David L. 
Rating:
5.0

Customer did not leave a comment.

Carolina B. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Georgina H. 
Rating:
5.0

???

Benito F. 
Rating:
5.0

Keep it 💯 %

Malick F. 
Rating:
5.0

Customer did not leave a comment.

GEORGII A. 
Rating:
5.0

They can do more in the way of spraying it for roaches or what have you

Donald P. 
Rating:
1.0

I rented a uhaul 3 times this month from different locations and This was the worst location. On pick up The staff was speaking with someone over AirPods/ phone while there was 4 ppl in line and then it was finally my turn she charged me for the coverage I specifically said I didn't want. So instead of being able to just return the car She said I have to come back in so they can refund me upon check in . Thankfully on my return there was no one in-line but that whole process still took about 45 mins to refund the coverage because staff didn't know what they're were doing and computers weren't working . It was so frustrating I wanted to walk out and say keep the $ but I had already waited 25 mins at that point. I've never written a review before and I am patient person but gawdaaaamn.

VERA G. 
Rating:
4.0

Customer did not leave a comment.

Josue A. 
Rating:
3.0

A little too busy. Couldn't find staff to assist in return

Patrick Z. 
Rating:
5.0

Customer did not leave a comment.

Zek F. 
Rating:
1.0

Again, not friendly or helpful

John S. 
Rating:
4.0

Ensure the vehicle is properly checked and belongings of previous renter removed. The seats and steering wheel were dirty, as when i wiped them off, the white cloth turned black/brown.

NICOLE S. 
Rating:
1.0

The customer service agent at fest not very friendly

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Luana T. 
Rating:
3.0

Customer did not leave a comment.

Ania C. 
Rating:
1.0

When I arrived on location, I followed the instructions on the app to check in to pick up my vehicle. After providing the following information in order to pick up the key I went to the counter and there was Poor communication at the front desk. No acknowledgment, once I was able to grab the young ladies attention I informed her that I need to pick up a key and I was trying to show her my mobile device so she can verify the key number. She informed me without checking that I have the wrong location. I again insist that she looked at my mobile device and therefore she then mentions to me that my vehicle is not ready to make matters worse I made this reservation three weeks in advance requesting two dollies and they were only able to accommodate me with one. The manager sees what's going on but I guess he was too busy looking at his cell phone in order to accommodate and/or try to remedy the situation his name tag red Tony Edmond, clearly he didn't want to fix the issue I'm assuming it was too early in the morning. I am a frequent renter with U-Haul and this experience puts a bitter taste in my mouth for a future business.

Kenny R. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
2.0

The truck I reserved wasn't available when I went to pick it up. Luckily they gave me a smaller truck and I made it work but it's incredible how you can reserve something and when you get there it's not there. I felt like I wasn't valued as a customer. There wasn't anything offered for the inconvenience either. Not the best experience as a customer.

Allen V. 
Rating:
2.0

Customer did not leave a comment.

sean B. 
Rating:
5.0

The people working were super nice! I recommend this one.

TIRSO S. 
Rating:
5.0

Knowledgable and courteous staff..

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Hernan nelson S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

First we had to wait 45 min until they gave us the van. Second the van was full of roaches , I have photos of everything, there were al sizes. I call to make the complain and they told me they didn't have anything to solve our problem.

Atilio C. 
Rating:
2.0

Hello good day . I am a long-time customer and this is the first time I was truly disappointed I have rented a auto transport and the brakes were nonexistent they was at a very in adequate safety chain For the front of the vehicle and no chain at all for the rear When I try to call back to the location it would just ring and ring and nobody would answer and I had to get to my appointment with my car to drop it off and had no choice but to still use the trailer

NICK M. 
Rating:
4.0

Customer did not leave a comment.

PAULO J. 
Rating:
1.0

The wrong key tag was on in the box vs the numbers on the van. I called for assistance and no one was able to answer. I requested a call back and when I received the call back there was no verbal response and the call dropped. I've been charged for two days rental when I only had the rental for one day. I've had no response to my email sent about this situation

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

louis C. 
Rating:
5.0

Nice service center for return - gentleman that checked me in was an ace!

Dick B. 
Rating:
5.0

I rent trailers from Uhaul and I'm getting toll charges over and over again...can get anyone at Uhaul ro address this

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

MADELINA P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo D. 
Rating:
1.0

Customer did not leave a comment.

Vanesa F. 
Rating:
4.0

I was charge for almost 3 gallons of gas Mileage I only used almost 1 gasoline of gas , i drove the truck only 15 miles away and I was charged 18$ for gas , I didn't take a picture for the mileage to approve but that I'm sure as I was reading the mileage number before and after .

kasem A. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

all good, no any quirks

Oleg G. 
Rating:
3.0

Customer did not leave a comment.

DIAMONDS W. 
Rating:
5.0

Customer did not leave a comment.

jamal G. 
Rating:
5.0

Very helpful crew

darryl E. 
Rating:
5.0

Nothing much, I was very satisfied

Hans B. 
Rating:
5.0

The van we rented was clean and well maintained, but i would recommend an air freshener.

Carolina T. 
Rating:
2.0

Didn't have the van I ordered. Had a truck with no lock to secure belongings. Had ordered a dolly and they did not have any on location. Was sent outside to find truck with no key and no direction. Looked for truck that was not even on property. Went back inside and found out was given wrong truck number since the one I was given was not there. They reprinted a new contract for another truck and sent me outside to look for it alone on the east side when the truck was on the opposite side of the building. I have been to other locations where employees were much more helpful and had the equipment I originally ordered. Was left with a very unpleasant experience from this location.

Lindsey W. 
Rating:
3.0

cargo van was not clean with strong odor of cigarette

NATHALIE N. 
Rating:
3.0

I unfortunately realized I had left a. Suitcase and TiVo box in the back storage when I lefefy from dropping off the truck, after being on hold for 40 minutes In order to speak with a customer care rep. . I noticed the website said that particular location was closing at 20am do right before getting a clock away I finally got to speak to this sarcastic man from the calll center . He didn't ask for my n as me but told me the store opens in the am and would not assure me my things were to be returned and hung up the call 📞

hans P. 
Rating:
5.0

Excelente

Edward M. 
Rating:
1.0

Stay open as advertised. employees at this location locked the doors at 6pm and sat in the dark--waving numerous customers away. They were suppose to be open until 7pm

Steve N. 
Rating:
3.0

Faster checking out. More customer service employees. Very long wait

Angel H. 
Rating:
5.0

Nothing it's was a great experience

SAMUEL R. 
Rating:
1.0

We returned the van early bc it was infested with cockroaches!! As we began loading up our boxes the roaches appeared and started crawling all over our things. It was horrible. Driving to return the van we killed two spiders on the dash and Inside windshield. It really was traumatizing.

jonathan L. 
Rating:
1.0

I had a reservation for 730 but I had to wait until 9 AM to get the truck because the keys were inside the store. I Told the worker I needed a Dolly and she ensured me that there was one inside of the truck. I had to make the line all over again because it was not in the truck I wasted a lot of time here.. next time I will go somewhere else

Chabeli M. 
Rating:
3.0

The 4th time 5x8 AV was not available!! Very disappointing!

George F. 
Rating:
3.0

Customer did not leave a comment.

Maria Lorena L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Kudos to staff!

GUILEN G. 
Rating:
5.0

Did a self return after hours and the online form would not let me continue without paying a cleaning fee even though I checked that the trailer was clean and uploaded pictures

Devynne D. 
Rating:
4.0

Customer did not leave a comment.

francisco V. 
Rating:
5.0

Everything was great. Only one problem. I returned the truck the same way I rented, but I was charge $24 for gas. I put gas on the truck at the gas station next to your facility before I return it.

Roberto L. 
Rating:
1.0

Charge ne double

Tiago G. 
Rating:
5.0

It's a pleasure and thanks

MARCEL M. 
Rating:
5.0

Nothing at this location

LUIS M. 
Rating:
5.0

Great customer services 🤗

Maribel F. 
Rating:
5.0

Very easy pick-up, truck was a little dirty.

David R. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
2.0

If someone has reserved a 24/7 Share reservation weather they are late or at a time you are open so not turn it into a reservation you I've to go inside for and deal with one of your associates. I highly recommend you make sure your people or the app or corporate or whomever is doing this stop immediately. Twice last week this happened to me cause I arrived 30 minutes late and your offices were already closed but I never wanted to deal with your offices. It almost happened a third time but luckily your offices were still opened. This is like the third time I've complained. On your website and on the phone. And I still have not received a response or some sort of compensation for my wasted time. I'd be careful new companies are coming out with good pricing and better customer service. You could be losing a lot of business soon.

James P. 
Rating:
5.0

Customer did not leave a comment.

Grace J. 
Rating:
1.0

I want a refund. This is not the installation I paid for.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Shlomo B. 
Rating:
5.0

It was an easy and smooth process. Nice and clean

Anneli S. 
Rating:
5.0

Every thing was 👍

Benito F. 
Rating:
5.0

Check the equipment. Mine was faulty and I've discovered that when I've loaded the car... One of the tie downs was cut short so I had to loose more than an hour, drive to the next small town, buy a strap and improvise in the middle of nowhere. I've drove more than five hours super nervous thinking that I was gonna loose my car in any given moment. Not cool at all, very nerve racking. I believe that Uhaul needs to reimburse me because of the faulty equipment but when I got to North Miami Beach the Nanager wasn't there (6:25PM) and the guys are always so good to me that I've explained what happened but I didn't claim anything to them! If you want to contact me 786.295.9151 Martin

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
4.0

Customer did not leave a comment.

Tony R. 
Rating:
4.0

The Truck was filthy and the gas was under the pointer that was stated.

Richard L. 
Rating:
3.0

The attitude

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Yunier C. 
Rating:
5.0

My sales agent was patience

PHARA L. 
Rating:
4.0

Front desk Staff were kind of cold. could be nicer, (smile) but manager at pick up time (female black) was crazy busy handling calls and trying to assist customers at the same time. A real super star!

Rui A. 
Rating:
3.0

Customer did not leave a comment.

Robby B. 
Rating:
3.0

Customer did not leave a comment.

ROBERTO Z. 
Rating:
5.0

Customer did not leave a comment.

Antoinette M. 
Rating:
5.0

Everything went well, Sherly was a great help she is very customer oriented

Ulrich P. 
Rating:
3.0

Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.

Tamesha L.  |  Overall Experience 
Rating:
1.0

Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.

Pedro H.  |  Overall Experience 
Rating:
5.0

Excellent staff, support, and management!

ADAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
1.0

Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maja R.  |  Online Move In 
Rating:
5.0

Very Busy Place Tony was Wonderful !

Christina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sabrina W.  |  Overall Experience 
Rating:
5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMAND E.  |  Overall Experience 
Rating:
4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei K.  |  First Impressions 
Rating:
2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Curtis B.  |  Overall Experience 
Rating:
5.0

Thank you for the Great service -

Walter P.  |  First Impressions 
No reviews have been submitted for this location.

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