Customer did not leave a comment.
WAYNE W- Florida FL
- North Miami Beach
- 33160
Customer Reviews for U-Haul of North Miami Beach
2269 NE 163rd St
North Miami Beach,
FL
33160
(Corner Of Biscayne & 163rd St, West of the railroad track)
(Corner Of Biscayne & 163rd St, West of the railroad track)
Services at this Location:
Contact Us
2269 NE 163rd StNorth Miami Beach, FL 33160
(Corner Of Biscayne & 163rd St, West of the railroad track)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
George F- Rating:
- 5.0
Customer did not leave a comment.
REGINAL L- Rating:
- 5.0
Customer did not leave a comment.
VLADISLAV K- Rating:
- 5.0
Great management team, unlike some other locations !
George F- Rating:
- 5.0
The man who helped me is an asset to U-Haul! Management material. Great Van, wish it was mine!
JAY M- Rating:
- 5.0
Customer did not leave a comment.
PASCAL V- Rating:
- 5.0
Excelente service, thank you.
ALVARO A- Rating:
- 5.0
Excelent service
FELIX E- Rating:
- 4.0
Overall a very good experience. I will use this service again.
ETHAN H- Rating:
- 5.0
Customer did not leave a comment.
George F- Rating:
- 3.0
The vans lack maintenance, they consume a lot of fuel... too much, and the consumption makes them too expensive.
LARRY M- Rating:
- 1.0
Rude. Angry workers. Ignored me. Not helpful. No receipt. All look dangerous.
NEIL G- Rating:
- 3.0
Hi, I picked up the truck about 30 minutes later than the time shown in the app. I didn’t actually use the truck during those 30 minutes — I was completing the paperwork and documents. However, I was charged as if I was using it during that time. Could you please review this and adjust the charge?
Artem F- Rating:
- 5.0
Customer did not leave a comment.
VICTOR N- Rating:
- 5.0
Todo bien...
MARTHA B- Rating:
- 5.0
Customer did not leave a comment.
BEVERLY M- Rating:
- 5.0
it was my first time renting, my sister is used to it. All is good, when we returned the vehicle person was really nice and helpful since i did not know how to use the app to return it.
OMAR O- Rating:
- 3.0
Truck was very dirty inside, malfunctioning air conditioner.
JOEY E- Rating:
- 5.0
Customer did not leave a comment.
ANAR G- Rating:
- 4.0
Customer did not leave a comment.
PINAR B- Rating:
- 2.0
Agent at this location was insisting I could not rent a trailer without the optional insurance, even though I had already pre booked it that way on the website. They use aggressive tactics at this location to make you spend unnecessarily, and if you don’t they over charge you when you return the rental.
YANIV S- Rating:
- 5.0
Customer did not leave a comment.
NASSER K- Rating:
- 1.0
Your system of canceling one order, giving refund , which is a 3-5 day refund. Then you have to start a new order with more money is crazy. I paid x amount for the first, why not use that money for the second transaction and if the second is cheaper then give a refund, if the second order is more, then you pay more. Your system is extremely transactional, why won’t you bring your system into the 21st century! We are only 26 years into it!!!
CYNTHIA T- Rating:
- 2.0
The person at the front desk wasn't yet qualified for that position. I waited 45 minutes to pick up the truck, even though I had already checked in the night before.
Fabian P- Rating:
- 3.0
Customer service always has the tome “ We are here as a favor to you “ I have used the location several time Andi. General the staff is nice but act lazy and slow to provide service both inside the office and at the yard . Many are scrolling thru their phones while providing service , extending the time that customers actually need to spend at the store. The equipment rented was in great condition
isack m- Rating:
- 5.0
Customer did not leave a comment.
Clemen A- Rating:
- 5.0
Customer did not leave a comment.
KERBY B- Rating:
- 5.0
Customer did not leave a comment.
JEAN G- Rating:
- 4.0
Customer did not leave a comment.
ALEKSANDR S- Rating:
- 5.0
Customer did not leave a comment.
SHALEAH S- Rating:
- 5.0
Customer did not leave a comment.
George F- Rating:
- 4.0
Customer did not leave a comment.
ROBERT J- Rating:
- 1.0
The truck was in poor condition, lights removed, something with tires, and a message indicating it needed service that obscurred the mileage which I was charge for. Lynette awful at customer service, tried several times saying the three people before and after me did not have any inssues, implying that this means it was all in my head. You will see what happens when a formal complaint is filed against UHAUL for faulty equiptment and worse if there is a serious accident due to your negligence or unfair practices.
SARAH A- Rating:
- 5.0
My service Clerk who helped me was very friendly, courteous and knowledgeable.
JOSE D- Rating:
- 1.0
I typically do not write negative comments about anyone, but my experience at this location was very disappointing. The representative was rude and unhelpful, clearly lacking in knowledge about her job and exhibiting a poor attitude. Additionally, the truck was dirty and in poor condition.
JOHN C- Rating:
- 1.0
Horrible eyeshot u haul Miami I went to the schedule drop off location after driving 4 Days from NY when I got there they told me they didn’t have any space to put the trailer like that’s my problem they send to another location 25 mins away and when I got there they told they weren’t taking the trailer either I had to beg the manager to help me wat a nightmare they put me too horrible I will never rent at this company AGAIN
Jhonattan V- Rating:
- 5.0
Customer did not leave a comment.
MAKSIM K- Rating:
- 5.0
Paul was very helpful with helping me drop off the truck and supplies. He was professional and a great guy to work with. He knows his craft. I recommend his location without a doubt in my mind!
antonio g- Rating:
- 5.0
Customer did not leave a comment.
ALEXANDRA R- Rating:
- 1.0
Customer did not leave a comment.
MELBA G- Rating:
- 5.0
Nothing, just perfect!!
Wilfredo M- Rating:
- 5.0
Thanks all the crew . Professional services .
Javier V- Rating:
- 5.0
Customer did not leave a comment.
GEORGE F- Rating:
- 4.0
$1.19 per mile is a bit much. I checked in using the mobile feature which worked well because the line at the desk was very long. I felt bad though standing next to the counter to get the key because it would appear to the others that I’m cutting the line.
Shanna K- Rating:
- 1.0
i did return truck same day and they still didn’t check out !!! and can’t fund the truck i cant do myself thru the app coz camera app was not working insude the app
Veronika R- Rating:
- 5.0
Customer did not leave a comment.
IGNACIO P- Rating:
- 5.0
Customer did not leave a comment.
IRIS D- Rating:
- 3.0
Fui a devolver el camión a las 6:30 pm y ya no habia nadie. Pesimo servicio
FELIPE P- Rating:
- 5.0
The staff was very helpful and patient thanks again
ANESTOR U- Rating:
- 4.0
The reason I gave less than excellent as until date I don’t understand the charges: I cleaned the vehicle, filled up to the receiving level, and the invoice mysteriously doubled with zero explanation. All the employees were perfect helpful, and quick. Unsubstantiated charges are disappointing.
ATTILA L- Rating:
- 3.0
No comment
DIEGO L- Rating:
- 3.0
Great location and easy pickup but only one person working the desk and took a while to get the keys.
Rhian B- Rating:
- 4.0
Customer did not leave a comment.
Dexter K- Rating:
- 1.0
Don’t charge customers for Fuel and fuel surcharges That you don’t need or put in I returned a truck with the same amount of fuel and they charged me for the above Only not to document it actually needed fuel with a photo then sent the truck out and the customer filled it up Not good management response when reported
ALEXANDER J- Rating:
- 3.0
Customer did not leave a comment.
GERARDO G- Rating:
- 5.0
Es muy fácil alquilar un camión y el precio es accesible para cualquier tipo de necesidad
CARLOS E- Rating:
- 4.0
The staff setting up the rental were quick and responsive and were informative and knowledgeable. BUT . . . The steering wheel was sticky and peeling !!! I used glass cleaner (Ammonia), and it was a different steering wheel! The tie rod bearings at the front end were worn out!! This is when you turn the steering wheel 15 - 20 degrees in either direction from top dead center, and the front wheels don't move! . . You continue driving down the road in a straight direction while the steering wheel moves from right to left
EDWARD B- Rating:
- 5.0
Great staff.
LAURA S- Rating:
- 2.0
They are unfairly charging me a cleaning fee after moving my furniture.
OLEG K- Rating:
- 5.0
:)
ULISES N- Rating:
- 5.0
Everything went well and according to expectations. The van was in great condition, having only 2k miles in the odometer. The drop off was smooth and friendly.
MARIANO M- Rating:
- 1.0
2 hour wait and tryed to force me to buy insurance when i didnt have to
ARTUR A- Rating:
- 5.0
I used UHAUL the services was super don't worries to get your services
MACKENSON C- Rating:
- 4.0
Nothing this time except maybe have more counter help during busy times
KEVIN M- Rating:
- 2.0
It make a huge deal with the credit card, very unprofesional and/or untrained associates. Dont look like Uhaul store
DAVEY D- Rating:
- 4.0
If you go there, try not to take your girlfriend with you or make her do the equipment return, one of the male representatives will try to hit on her and get her number, people need to be respectful with customers.
HILEL P- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER H- Rating:
- 4.0
Customer did not leave a comment.
ANDRES E- Rating:
- 2.0
Customer did not leave a comment.
RODNEY H- Rating:
- 4.0
Customer did not leave a comment.
MARK G- Rating:
- 5.0
After switching 3 times and no one was able to help me with a one way truck, they came thru for me
RICARDO G- Rating:
- 5.0
Customer did not leave a comment.
MELINA S- Rating:
- 5.0
Customer did not leave a comment.
GEORGE F- Rating:
- 5.0
Customer did not leave a comment.
ALEXANDRE D- Rating:
- 1.0
The truck have services light on the truck was not working properly fail to send me the final bill when i requested the frondesk menber know his job very profecional at all time
KELVIN P- Rating:
- 1.0
Customer did not leave a comment.
JOSE E- Rating:
- 2.0
The truck was horrible. the air conditioning was not working, the back lift door was broken, and the gas tank was empty.
MARCO L- Rating:
- 5.0
Customer did not leave a comment.
ALEX B- Rating:
- 5.0
Great product quality Staff made it easy to del with the process
ISACK M- Rating:
- 1.0
I received the $20 fee for a drop off after hours and returned the trailer early. I do not understand the reason for the fee because if I would have come in the next day and returned it to a live person, the same work would have been involved No one told me there would be a fee and I would’ve gladly waited until the next day, but returned it early I would appreciate it if you would consider a refund to have my continued business with U-Haul. Thank you Steven
Steven G- Rating:
- 5.0
Todo bien
DAYAN M- Rating:
- 5.0
Customer did not leave a comment.
PATRICK L- Rating:
- 4.0
Have some help for man at counter on a busy Saturday morning.. he was alone and juggling a lot of customers
KEVIN M- Rating:
- 5.0
Customer did not leave a comment.
SVETLANA Z- Rating:
- 1.0
Van very dirty and not well maintained, THEY TRIED to overcharge us $20 for a 10 hour rental period.
FLAVIO S- Rating:
- 4.0
everythig went smooth.
Lori W- Rating:
- 4.0
I was told I have the truck for four days and took them for their word and didn't read the paperwork and was charged an extra day, which I now need to dispute...
TODD R- Rating:
- 2.0
Better costumer service, Employees where cold and not welcoming it seems they do not care about it
Eddy M- Rating:
- 5.0
Customer did not leave a comment.
FRANTZ E- Rating:
- 5.0
great customer service
KENNETH F- Rating:
- 1.0
I paid $75 for a simple car wash! That seems totally out of line. And of course, no one could explain the crazy high price.
OLEG K- Rating:
- 5.0
Staff very friendly and polite and professional.
RICHARD M- Rating:
- 5.0
Great staff
RAUL R- Rating:
- 5.0
Customer did not leave a comment.
Pedro B- Rating:
- 5.0
Excellent service.
RUBEN O- Rating:
- 1.0
The vehicle was poorly cleaned, it had residue on the floor, they proceeded to charge me a cleaning fee because of it.
ANDREW G- Rating:
- 5.0
Customer did not leave a comment.
JOSE D- Rating:
- 3.0
Customer did not leave a comment.
EVANS N- Rating:
- 4.0
Customer did not leave a comment.
Mykyta Y- Rating:
- 4.0
Customer did not leave a comment.
Joshua E | Overall Experience- Rating:
- 5.0
I appreciate all you've done for me. Thank you team UHaul N.Miami Beach and Ms Janet General mgr.
ALESSANDRA V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Cristian M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Yelena Y | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joel R | First Impressions- Rating:
- 3.0
Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.
Tamesha L | Overall Experience- Rating:
- 1.0
Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.
Pedro H | Overall Experience- Rating:
- 5.0
Excellent staff, support, and management!
ADAM C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ashley R | Overall Experience- Rating:
- 1.0
Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise
Joseph M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DANILO R | Online Move In- Rating:
- 5.0
Very Busy Place Tony was Wonderful !
Christina M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
sabrina W | Overall Experience- Rating:
- 5.0
Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.
Tamesha L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ARMAND E | Overall Experience- Rating:
- 4.0
Michelle was very helpful and very friendly. Thanks a lot.. Alexei
Alaxei K | First Impressions- Rating:
- 2.0
When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******
Curtis B | Overall Experience- Rating:
- 5.0
Thank you for the Great service -
Walter P | First ImpressionsAdditional Services at this Location
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