Customer Reviews for U-Haul of North Miami Beach

Rating:

5.0

Friendly staff

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Left equipment at your location same place by the glass door south of building

Rating:

5.0

Polite and effective

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The manager there was amazing and made a bad situation beautiful she was my Angel that day and I appreciate her compassion! It seemed to me she loves her job and was around to assist and help all the staff she is an amazing person! Thank you for making my move way better than it started and it ended actually being an excellent move after she hugged me and said deep breath ital will all work out! Such an amazing experience!❤️❤️❤️❤️

Rating:

5.0

Giovanni was absolutely amazing. He went above and beyond to help me, worked quickly, and made sure everything was taken care of without any hassle. Professional, knowledgeable, and genuinely helpful. Because of him, my experience with U-Haul was excellent. Thank you, Giovanni, for the outstanding service! Highly recommend! 🚚👏

Rating:

1.0

La atención pésima. No tienen personal que hable español el carro sin gasolina el carro malo mejor dicho yo nunca lo recomendaría a nadie

Rating:

5.0

The people who assisted me at both offices were very kind.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

They charged me another day … I was there on time but no one out side … from door was close

Rating:

3.0

The attendant forced me to buy insurance as a mandatory requirement when my auto insurance from Progressive is full coverage with portability. The attention was owfull. he was on the phone with a personal matter at the same time

Rating:

5.0

Staff was very knowledgeable of my needs And courtesy helpfully

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very nice people.

Rating:

3.0

Customer service is as bad as it gets. Over and over staff is basically doing you a favor . Today I returned the equipment 4 hours before due time and the staff told me that it was all good and I can leave , just to receive a reminder that my delivery is still due. If it weren’t for your location mear my home I would not consider this location as an option

Rating:

5.0

Extremely satisfied with my experience

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The inside of the truck was dirty (the dashboard, cup holders, etc.). The lock of the cargo area was broken so I was not able to properly secure all the objects I was transporting. Most of the staff seemed lazy and not proactive to solve any issue and/or questions I had with my rental.

Rating:

5.0

They were very friendly and helpful. Maybe a little more explanatory with the driving of the Uhaul would have helped.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Safer service for a female, an elderly person after hours. Your fuel charges are totally ridiculous for haven driven only 8 miles in 2 days.

Rating:

3.0

I rent a trailer for 24hrs and I use only 17hrs and charge to me another day

Rating:

1.0

I waited 2 hours for a customer service representative, when returning my vehicle after hours. In addition , the U-Haul employee that handled my reservation made a mistake and my phone number was not associated with my contract. HUGE , inconvenience. Nice employees though!!

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Primeramente un saludo cordial. Es primera ves que presto sus servicio y me pareció excelente. Estoy muy agradecido por el apoyo con el idioma.. muchísimas gracias y de verdad que los recomiendo

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The trailer had some debris and two (2) pieces of large glass each about 6" by 10". The other debri was some rocks that the previous renter did not clean. The glass was the most concern thing as you can get a severe cut with it. I have rented many times in this location and all the people are friendly and never had any problem. Regards, IVANOFF

Rating:

2.0

This was my drop off place 😤. Pick up to a place 15 miles away at 3.24 pm . Drop off at 4.45pm same day. I did question about my bill of $153.24 that I was being charged at the other location, they told me that it was my fault not to question about the charges right away to the other location. On top of that they also charged me $ 23 dollars for one gallon of gas ⛽️ 😑 Point blank 1hour and half of rental trac cost me almost 200 dollars 💸 at U-HAUL So please, Be aware of the charges before you do rental or business with U-HAUL 😡🥵

Rating:

4.0

Keep doing what you are doing. I'm a satisfied customer.

Rating:

3.0

The app didn’t work for pickup. I called to ask a few questions about pickup and the guy on the phone was very dismissive and unhelpful. He had better things to do.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Staff on social media and constantly on the phone with friends while attending customers with usually ends in slower service Always a sense that they are doing you a favor. Location is very well stacked always on the positive side

Rating:

5.0

Great service

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Give accurate information. I was told after I confirmed twice there were no additional fees outside of the toll fee. I received a bill for $1 administrator fee. Get it together train your employees to provide accurate information. Still awaiting a call back from GM. No call as of yet.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very good attention and seriousness with your service, thank you very much

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Hello, how are you? regarding recent Reservation #25938863 - The right side tires of the vehicle (front and back) had low pressure. So I had to take it to the gas station to fill it up(i took pictures). Also vehicle was not cleaned before I picked it up, even though it was usable. It was in the cleaning area probably going to be cleaned. / Since it was after hours and I used the online service I had to take the vehicle as it was. Tgis is my feedback

Rating:

5.0

Nex time put the gas on the truck

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Staff was incredible despite long lines and standard complaining customers. Top quality

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I have rented in a number of other locations. This one was more difficult then others. One example, I had pre-ordered a mattress cover. The person did not know that I had done that already when I booked on line my reservation. This is a small detail. But it become a problem later. When I returned the trailer. I wanted to get credit for the mattress cover. Since I did not use it. At the delivery location. They told me that he could not give me credit. I would have to contact U-Haul to get credit. As far as was concerned. He represented -Haul and he should have been able to provide with credit.

Rating:

4.0

More precise indication of vehicle location

Rating:

2.0

It took a VERY long time to process my reservation. The computer system was slow and the front desk person kept apologizing for it. Fix the computer system to allow for quicker processing.

Rating:

1.0

Took me over 45 minutes to pick up the trailer with only one other customer there and 3 workers. I walked in and there was a guy asking about a trailer at the counter. I waited behind him for a while. during his conversation about units and sizes, during that he explained that he was wanting a trailer for a later date in the middle of May. Over a month away. I saw an employee walk out another door to my right and asked him if he can help me pick up a car hauler cause I need to get on the road. He said no.I continued to wait. Then eventually the customer wanted to see some of the trailers outside in person. The employee started to walk him out there. At that point I said "sorry but I have a reservation and need to pick up a trailer and get moving and he wants something next month. Can I get my trailer now?" The employee at the counter pointed over and said the guy 2 computers over at the counter can help me. Unbelievable, I never saw him because the shelves and everything around was blocking my view and he was sitting with his phone and crouched low. I stepped over and there he was. another employee at the counter leaning back and looking at his phone. I was stunned. The first guy with the the customer could have directed me to him when he first saw me in line, the second guy that came out the side door could see him from his angle but never pointed him out and the cell phone guy at the counter had to have heard me when I asked to be helped when I asked out loud that I have a reservation before the first guy took the customer outside. I could tell he didn't care to work there. The cell phone guy was not very efficient and fumbled around asking me things that were already on the reservation and took too long. After a while, the first guy came back from the customer trailer tour and had to show him what to press. The cell phone guy could see that I was getting frustrated and in a hurry and had he nerve to tell me that I will get a lot further in life if I am more patient. I said I have been waiting this whole time while you were here and I needed to get on the road a while ago. I wanted to add " the only reason you are so relaxed is cause you're sitting here texting on your phone and not helping customers while you're getting an hourly pay" but I didn't say anything. he finally finished up and said to go outside and someone will be out there shortly. I went out by the trailer and waited and waited. Finally came back in and said saw the first guy and said no one came outside. He said he will get someone. I went back out and waited. finally, the first guy came out cause I guess he couldn't get anyone to come out. I explained my frustration with the whole pick up and he said he doesn't like working with this crew either. We hurried up and and I was finally able to leave after that whole ridiculous process. Not to mention the lady on the phone told me I was getting a $50 discount because I was making the reservation with her on the phone. I asked the cell phone guy about it while he was fumbling around and he shrugged it off and said he knows nothing about it cause I didn't her her name on the call when I was making the reservation that day.

Rating:

1.0

They charged me for the dolly when I did never used it. Tag was already broken and manager was so rude.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Overcharged me gas fees as well as other fees

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

3.0

Hello, thanks a lot for the opportunity to tell my opinion on the service. The location was average but I had problems with the service. When I got the van I rented, it had the low tire pressure sign on. When I requested a change, the people from the uhaul team told me first to "go ask outside for a tire pressure check" which I assume it was not my duty. If I'm renting something, I expect to have a full service, which I assume will have the correct tire pressure on the vans, if you are offering a van rental service. So I insisted I preferred a change, and so they did (in not a very friendly manner). When I got the new van, even though it was clean (and the companion seat was very wet), the smell inside was terrible. I honestly didn't want to request another change because it was going to make me loose time and effort, so I kept it. When I came back, I did my return before the expected time and -when I asked- it was not considered a reimbursement for that. So no, I'm not going to recommend the service or the location.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

You gave me a truck that had 38 miles left of gas I filled it up and I returned it at 48 10 miles above the limit & you guys over charged me for the gas I want to speak to a manager I have photos of when I took the truck and when I returned it

Rating:

5.0

The service that I receive was excellent and the staff crew provided good customer services

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Always 5 star customer service!!!!!! Hard to get in Miami I purposely go to this location for the experience. Makes my day every time!

Rating:

5.0

Grate help thank you

Rating:

5.0

Simple and quick transaction. Staff was funny and helpful!

Rating:

1.0

Staff were rude at pickup and dropoff. This was not a pleasant experience. I will be going with another company for my next truck rental.

Rating:

3.0

The young lady who greeted me at my early arrival 7:30 AM was terrific! She was professional, polite, and accommodative. The equipment was fine however, I had requested and paid for two items to assist to my move one for regular packages, an upright, dolly, the second of flat for heavy items. The second flat items was not included in the truck! Did I pay for it. Also, there was a not requested package of moving blankets scrapped to the inside which I did not touch!? Lastly, there was an extra $41 charged to my card after returning the vehicle which I did not appreciate.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Low on staff and mostly with an “I’m doing you a favor attitude “

Rating:

1.0

employees were very disrespectful to each other in front of customers I can only imagine when no one is around. A woman working was so arrogant and didn't even want to supply a cart when needed. she should have not bothered to even come to work if she don't want to work. The gentleman at the front counter could not even believe this employees actions. I don't know hoe this place runs... I have never in the 15 years coming to this location ever seen this place run like this.. It's like a bunch of children running the store. All speaking foul language and no desire to help. Even closing the doors 20 minutes before the store closed, I will never come here again !!! this store was never like this what has happened here???

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

n/a

Rating:

5.0

The young man working the counter was assisting 3 patrons at one time moving effortlessly between all 3 of us…an amazing young man who cared about his job

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The person who helped me had the most uplifting personality. He was amazing!!

Rating:

5.0

Have more pickup trucks and other locations

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Very unfriendly people at this location

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Glass shards everywhere. Neighbor and I both cut up our hands pretty badly. Took a video of it. Under both seats, behind both seats etc. glass everywhere

Rating:

5.0

Excelente servicio

Rating:

4.0

Very Good

Rating:

5.0

Not a thing. I have been a very satisfied U Haul client for over 30 years. You never failed to deliver or solve an occasional problem. The staff at 163rd street in north Miami Beach is a great crew. They all deserve compliments. See you all again and again. As a rare book dealer who hosts a radio program for the past eleven years. I mention you many times as the best place a rare bookie can rent an appropriate vehicle to use to transport rare book and show fixtures and get to the show on time and in style. Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.