Customer Reviews for U-Haul of North Palm Beach

6,456 reviews

9225 Hwy A1A Alt   Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

(561) 848-0673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(561) 848-0673

9225 Hwy A1A Alt
Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH I. 
Rating:
4.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

Felicia Howard H. 
Rating:
1.0

Upon checking in, my truck had been given to someone else. This other customer got in the wrong truck and accidentally drove away with mine. I feel like there should be processes in place to prevent this. I had to wait an additional 45 minutes to get a truck. I returned my rental at 8pm exactly. A representative was still in the office but refused to check the truck back in, stating they were closed. He was fully capable of doing so, but in my opinion, lazy. I attempted to then check the truck in online, however the location sticker that I was supposed to be able to scan on the drop box was missing, so I could not get past that step of the online return process. I ended up just putting the keys and rental agreement in the drop box and leaving. I was very unimpressed with this location and would not use it again. The employees at this location need some re-educating on work flow and customer service.

Marc P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

All of the staff were courteous and helpful.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

lupe C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

The Van was dirty and was infested with Roches.. ive called store no answer, ive sent emails no response I put a complaint and have a claim for this rental but still have not hear from anyone and every time i call im on hold for at least 45min then a person answer then we strat talking and there phone disconnects. is is not right i had to pay to get my stuff treated and you guys charged me like $500 at the very least i want a full refund i rent vans often from uhaul this is terrible i need someone to contact me.

Jean D. 
Rating:
3.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer service at this location was excellent. The Associates on duty were friendly and had a great sense of humor!

Sid B. 
Rating:
5.0

Customer did not leave a comment.

Eddie V. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

The staff here knows what they are doing and are very efficient. Highly recommend!

Amy T. 
Rating:
5.0

Continue to provide great customer service as you've been doing. Great job thank you so much for all your help.

Dyandra W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel T. 
Rating:
2.0

Lines too long. Need to add staff

Dan F. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

The drop off in north palm beach was seamless and perfectly executed!!! What a great crew y'all have there!! Wish I got the gentleman's name but I was in and out so fast I didn't even think about it until after!

Brian M. 
Rating:
5.0

Wonderful staff excellent service

Lyonella C. 
Rating:
1.0

I received a phone call from this location on Saturday morning, June 11, 2022. The agent was rude and repeatedly insisted that my reservation was due in Palm Beach June 11th at 10:00 a.m. and she had a gentlemen waiting for that truck. My reservation and receipt demonstrated that the truck was due back on Sunday, June 12, 2022. Upon return of the truck on June 12th, an email was sent to me with a final receipt link. Unfortunately, the link would not open on my phone or laptop. I sent a request for the receipt to be re-sent, however upon clicking "View Printable Receipt" I once again see nothing. I am extremely concerned about this as my first receipt was for $138.00 with the estimated mileage being calculated, however the final charge was $207.00, The final charge was $69.00 more and by my calculations of UHaul's rate of $.79 per mile, that amount indicates 87 additional miles driven. The return of this rental at the North Palm Beach Uhaul center was beyond sub-par. I am requesting an itemized bill to be sent to me email address on file as soon as possible.

Sheryl H. 
Rating:
5.0

This location was great it was the corporate call centers that made my experience poor. I was lucky that every employee at this location wen above and beyond to make sure that my experience was great.

michael N. 
Rating:
5.0

Customer did not leave a comment.

Loren R. 
Rating:
5.0

Customer did not leave a comment.

BRAD D. 
Rating:
5.0

Amazing customer service

henry D. 
Rating:
5.0

I have 4 U-Haul locations close to my home, and this is by far the best one. I alway use it. The receiving personnel are quick and efficient, and very pleasant.

Albertus O. 
Rating:
5.0

Staff was very busy, but regardless were pleasant, efficient and friendly.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Thanks so much..we'll be back in a couple weeks

angela Y. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Excellent , friendly crew. Very respectful , Will use this U-Haul again

BIJAN B. 
Rating:
3.0

Just one register was available. It took 10 minutes for each customer. This place needs at least 2 people at register. Everything else was great

Kunjal Y. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Maintain!

Barry N. 
Rating:
5.0

Customer did not leave a comment.

Rhyah H. 
Rating:
3.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
3.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

Everything was perfect from customer service, answering the questions I ne

Kenshanetha S. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Perfection! Very well run, professional store! I was a customer a week ago in San Francisco and it was the polar opposite, unclean unprofessional a nightmare! Thank you so much! Palm Beach Gardens/North Palm Beach U-Haul, you are the best

TIMOTHY D. 
Rating:
2.0

When I picked up the trailer it had a large quantity of Beach sand left in it from a previous renter. I had to clean out the trailer prior to me using it. This is a extremely poor way to run a business.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Very professional associates. Happy camper ! :)

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Christina Samant D. 
Rating:
4.0

Update computer systems for busy times like the holidays. Don't overbook trucks or book them so close together as busy times mean return times could be delayed. Big shout out to Gabby at NPB location for accomodating my order under one of these busy times.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

TJ and the rest of the employees are awesome

theodor M. 
Rating:
5.0

Great service!

David P. 
Rating:
5.0

Customer did not leave a comment.

Lyle B. 
Rating:
1.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Maximilian D. 
Rating:
5.0

Everything went according to plan they were very helpful and very nice I appreciated it

Karen B. 
Rating:
3.0

Egged communication from the “front” to the “back”

James H. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Wonderful service

ILBER R. 
Rating:
5.0

Nothing with the locations, but with reservations. I had a reservation for a 5X9 ramp trailer for at least 3 weeks. I receive a call 2 days before my scheduled pick-up in Tuscaloosa, AL and told that I would have to pick the trailer up in Carrollton, AL instead 20 minutes away. UHaul lied, the location was 45 minutes away from Tuscaloosa

Robert D. 
Rating:
5.0

Tell customers that the appliance hand truck is worthless xcept to move appliances ( should be obvious but ..... )

Scott M. 
Rating:
5.0

The staff was all so courteous and respectful.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Josh M. 
Rating:
4.0

The people at the location were friendly, however the trailer leaked on our stuff, tail light malfunctioning off and on and had to wait to get a screw pulled from the tire. All in all, that trailer needs to meet its great reward.

christopher H. 
Rating:
5.0

Very efficient and friendly

Jack P. 
Rating:
5.0

Quick n easy. Great group of people working here.

Craig D. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Great service. They were very accommodating when i realized i needed the truck for a extra day.

Craig D. 
Rating:
5.0

Excellent and friendly, quick service

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Great service!

Michelle C. 
Rating:
3.0

Only thing wrong was the truck wasn't there when I arrived. Had to come back over an hour later.

Connor K. 
Rating:
5.0

This location is run very well. Polite, fast service the way business should be done!

John S. 
Rating:
5.0

Very kind people

Karin S. 
Rating:
5.0

Love this location they are always fast and friendly. My go to when I need to rent which is pretty often!

kurt W. 
Rating:
5.0

The movers were early, took extreme care with my items and ever so friendly. This is the 2nd time I have used them. I will use them again and HIGHLY recommend them. Best service ever.

robin H. 
Rating:
5.0

I have rented at many locations. This one is one of the best. Everyone is helpful and always smiling. Thanks for making it easy.

David C. 
Rating:
5.0

Appearently UHaul reschedule me to another location. I found out when I came to pickup my trailer . The young lady at the counter was able to give me another trailer as a walk up . I appreciate her efforts it made my day easier. While that happened a young man hitched up a trailer to my vehicle so I was ready to go when walking out . I appreciate Everything that happened . I have rented at least five times this year from the location. I go back because they are efficient. Thank you

ROBERT H. 
Rating:
5.0

Absolutely nothing very good staff

Omar A. 
Rating:
5.0

The total process was exceptional!

Barry N. 
Rating:
4.0

The practice of emailing or texting long form contracts (that are never mentioned during the rental process, as well as forms for existing damage photos) all "after the fact" of renting a truck at the counter, borders on more than just allegations of a "unilateral contract" plus fraud by uhaul against customers totally unaware of any contractual clauses, especially since we drive off under the delusion that we just went through a "simple " rental process that turns out to be totally otherwise after we discover uhaul's emails much later, too much later. Maybe after uhaul loses enough legal challenges in courts for their nondisclosures, customers will feel better protected ... but until then, rental customers BEWARE OF WHAT YOU ARE NOT TOLD.

THOMAS O. 
Rating:
3.0

Customer did not leave a comment.

Ollen G. 
Rating:
5.0

Owners are good people who have a well run business

Alexander P. 
Rating:
3.0

Customer service needs improvement.

Luz N. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
4.0

The man helping to set up the trailers was very short with me and seemed agitated and impatient. He was on his cell phone while giving me instructions like I was bothering him.

Kevin S. 
Rating:
5.0

This location has improved so much over these last few years. Everything from the building improvements to the awesome staff there. Thanksgivings

Frederick L. 
Rating:
4.0

Customer did not leave a comment.

mike D. 
Rating:
2.0

The reserved equipment was not available. It was to have been returned the previous day. They only checked on it when I was there and waiting. Then they did not have a furniture Dolly and I had to fight to get one from the sales floor. Apparently my $10 donation for the environment fund caused billing issues. One of the issues was that I was being charged #17 for a 50ft rope that was showing $6.50. Just a bad experience.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Very friendly Fernando greeted me and helped me right away. Nice people.

IRENE D. 
Rating:
5.0

Really nice people

ROBERT H. 
Rating:
5.0

Great place to do business.

Carolyn B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

We continue to be highly satisfied with this location and all the staff.

Kim P. 
Rating:
5.0

Good customer service 👍

Christian S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Very Knowledgeable and very professional clean office space as well as the vehicle

hector T. 
Rating:
5.0

Excellent service,would definitely use again.

ROCCO F. 
Rating:
1.0

Horrible experience. They messed up my reservation, rude customer service. I will never rent from uhaul again nor will I ever recommend them

Roberto P. 
No reviews have been submitted for this location.

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