You don’t need to improve anything customer service was excellent. Had me in and out both times pick up and delivery. I’ve been using this location for years now.
WALLACE PCustomer Reviews for U-Haul of North Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not receive my credit for an overcharge in the amount iof $47.92
HAMMISH PEverything was fine with me. I love the place.
mario pThe best service of any Uhaul dealer..
COLLIN MTrailer lights did not work properly. Attendant wiggled the plug, the started to briefly work and I was sent on my way. After loading the trailer I noticed the lights were no longer working. I called the pick up retailer and was told to drive an unsafe trailer back to the pickup point to replace with a different trailer. Roadside assistance was provided. I then had to unload the trailer and wait for repair causing me to lose 8 hours of drive time and making me miss my arrival time. When the technician arrived to make the repair it was noted that the trailer wiring harness had been patched multiple times in multiple locations. The equipment has had this issue for quite some time and only temporarily repaired instead of a proper repair being made. This was a horrible experience and U-haul’s negligence put myself and my fellow travelers in extreme danger.
Clifton RThe most helpful Uhaul store
COLLIN MEverything just fine
HERMAN SReceived the U-Haul with a quarter tank filled to full there was more than half a tank of gas left. I never got a refund for the difference..
EDWARD CBest rental shop around! Everyone is so helpful. I won't rent anywhere else.
JANET NTrain the staff that connects each trailer to the customers vehicle on all safety requirements. Give them the basic tools. They need to tighten the trailer fittings and understand the simple wiring connections. My trailer jumped off the ball as I entered interstate 95 less than five minutes after I picked it up. Luckily no one was hurt and I was able to stop the fishtailing trailer and safely secure it on their shoulder of the road in high speed traffic. 24 hours later, the driver side tire blew on the interstate. This trailer was obviously not maintained, and the local staff does not know how to safely deliver the equipment.
BRIAN FOur School of Rock rents vans and trailers frequently and always easy and convenient. They're always friendly and interested in helping.
Rick RThe best Uhaul store anywhere.
COLLIN MNo parking available to customers. Parking in the rear if you can get through the narrow pass, but then must walk all the way to the front of the building to enter.
RICHARD TThe lady that rented us the trailer was an amazing woman. Very knowledgeable and great advice.
JAMES WThe manager and the employees was on time 100 of 100 very nice
AMAURY GThis is the best Uhaul dealer anywhere
collin MGreat service! Really appreciated the way I was treated at this specific facility. Workers were through and friendly on an extremely hot and humid day!!
DAVID SNothing, perfection implicated
JoAnne Fthis is the second time I have used this location. They are excelent
GAIL JThis rental was an absolute rip-off that UHAUL should be ashamed of. I rented a 5x8’ trailer in GA to bring things down to FL in Jan 2025 and paid $130. The return rental to GA was $880. This is an inexcusable ripoff of the consumer
William MUHaul employees at this location are rude & should be fired. If they don't want the job they should give it to someone else. Not one single thank you, have a nice day, nothing positive.
STEPHEN VThis is the best Uhaul store I have ever rented from . ⭐⭐⭐⭐⭐
COLLIN M⭐🌟⭐⭐⭐
COLLIN Mhelpful and friendly staff
RAYMOND RThere was no problem with the employee, but U-haul has a unique way of calculating fuel consumption. They charge 4 gallons of gas for 15 miles, which means their vehicle gets 4 miles per gallon. So either the vehicle is in terrible condition or the company is overcharging. That's why my rating is unfortunately the lowest 1 "star". I'm not blaming the employee, I'm criticizing the company's invaluable philosophy.
JANOS VGreat staff
Joseph PThe inside of the unit smelled like someone had left bait or dead fish in the unit. I had to clean the interior prior to use.
RICHARD PThe team at this Uhaul outlet are a huge help to my business.. They always make my visit efficient Thanks.
THEODOR MThe man behind the counter was very efficient and personable,, good guy
MARTIN CTruck had a marijuana smell. It was clean though. I got double charged for unload. No help to get reimbursed. The phone service line is absurdly long of a wait, still no help, still paid double. It’s a shame.
AMANDA SI was told I could find the trailer I need at this location and after traveling to get it they didn’t have it or one close by. I had to get a smaller one and it didn’t work for what I needed.
Taylor BStaff was very friendly overall experience, fast and efficient I was in and out in no time
ANTHONY MLine was too long. Need more representatives.
JOHN BBest place to rent a truck
ROBERT BGreat location. Usually good reliability. Anthony was excellent! However, two issues that would make this location better. 1) inadequate staffing during busy times. At 9 am, only two people on staff. Long lines formed as these two tried to check people in and then run out to the yard to get the equipment, resulting in a long line of customers. 2) The U-Haul computer system is SLOW!! A long pause between the screens further slows the check-in process. If the customer has completed the check-in process online, could the customer go straight to the lot and let the lot attendant complete the process for this busy location? Customer parking at this location is inadequate, resulting in blocked trucks, etc. Despite all these problems, I still pick this location whenever possible.
THOMAS WReps.could be a little more.communicative with their cuatomer. Limited verbal dialog or instructions at Pick-up or return.
Samantha MContinue with your Prompt , Courteous, Friendly, Professional Service
THOMAS BQuick smooth efficient friendly
ALEJANDRO TFriendly staff, ready to assist with all of my needs. Great team.
DEBRA NEverything and everyone was great! I would definitely go there again!! Complete opposite of my awful experience in moving from Myrtle Beach last year, which prompted a letter to both U-HAUL’s and Storage Rentals of America CEO’s. THANK YOU!🤗
PATRICK BGot to store 15 minutes prior to closing. Store already closed for day, but customer service fixed the issue and changed to self check out. Had vehicle for extra days, it was nice to extend on app and even if I didn’t extend I was charged each day extra with out any issues.. good price
Stacy SI always rent from this U-Haul location. They always have the equipment that I need. They’re very friendly at the counter and a guy is in the back that help you load and unload your trailers and trucks. They’re great thank you for all your help. Bob
ROBERT WMake your app less glitchy, I was charged extra because I couldn’t check in the vehicle after hours.
DESTRY HThe front desk guy is not the best one
Juan SI had a confirmed reservation for a 10 ft truck at this specific location, but just moments before my scheduled pickup, the location was suddenly changed to another one miles away. On top of that, I was forced to take a smaller truck than I reserved, which meant I had to make multiple trips to complete my move. This added unnecessary time, stress, and effort to what was already a busy day. The whole experience was frustrating and disappointing. I expected better from a company that promotes reliable reservations.
CRISTIAN MIt would be nice if the customers were told in advance that they cannot leave their personal car on property. I had to take my car home and uber back to uhaul so my car did not get towed. Seems like that is something that the customer should be aware of before they get to the location.
Rebecca TThis location consistently over charges me. 2nd rental that they have gotten the mileage wrong. I still have NOT received my money back. Extremely unhappy about this.
marion bEverything was great and well maintained. Just the steering wheel was a bit off like it needed an alignment or something. Please check on that because the way the steering wheel is set up, it would be a danger to someone if they don’t know how to properly drive the vehicle
MAGDALA JKeep up the good work
Judy SMake sure that wen people come to pick up the truck for the mobile pick up it is hard to get the key out of the box and make sure that the the trucks are in good condition to drive on the highway
Darius WThe entrance to get into the site is not lined up with the median cut and is very confusing especially when driving a large truck which is more difficult to maneuver. I would recommend some directional wayfinding signage.
HUNTER MThe truck was clean, but ran very rough most of the ride, the brakes were scrubbing when pressed to stop. Serious maintenance is needed on that vehicle and unsure how it wasn't noticed before issuing.
ALICIA HThe staff makes you feel like you are bothering them when you come in for pickup. There is nowhere to park and the driveway is always blocked up so they yell at you no matter where you park your vehicle to check in.
Shari PCustomer service was great! The pickup representative worked with several customers at the same time and was efficient and timely. The drop off representative was the same. It was like he was waiting for me.
TEMIKA C