Suzanne C.
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Customer Reviews for U-Haul of North Palm Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of North Palm Beach
Francisco M.
Awful experience. I will never use uhaul again or recommend them to my friends or family.
Todd T.
Very impressed at the ability to check online your needs, costs, and reserve the equipment. I was really blown away at checking in and the equipment out once arriving from my phone. To easy and no time wasted. Checking back in was even easier and BAM! I was on my way.
Gary S.
Perfect
Liora S.
Every time I rent a vehicle I double check if the vehicle is there and every time I'm directed incorrectly! I have to go to two locations before I went the u-haul directly (the 3rd location) to get a cargo ban instead of a truck. Very unprofessional. The car and on location service was fine!
Dirk S.
Everything was good, Staff was very helpful and everything went quickly as expected.
David W.
The truck I rented have 200 miles on it, brand new, very nice experience
Roy O.
Quick and easy return.
Cardiece F.
Great customer service and friendly associate I was able to get in and out with the help of the team at the A1A location in palm beach gardens .
Heidi S.
I was frustrated because when I got to the location to pick up the uhaul the virtual sign in wasn't working. It kept leading me to the truck I was assigned but wouldn't approve it. By the time the store opened there was a line for customer service. Luckily everyone allowed me to go first since I was there at 8:15. Come to find out the truck I was assigned hadn't been checked in and the trucks out back were not in order so the lady helping me had a lot to figure out. And other people were in the parking lot just as frustrated by the online checking in service that wasn't working for them either.
gary L.
the lady at the counter was not so helpful compared to the one day before. other staffs at least tried to arrange the vehicle when they run out. Overall, great. thanks.
Timothy F.
Ford Econoline van was quiet and drove well. Full rubber mat and wood side rails to protect cargo.
Bruce P.
Very easy return process
BARTLEY H.
Keep it up
Christine P.
continue to emmplyee great employees. fantastic staff, give them a raise.
Masrop A.
I can't think of any improvements. It was quick,, easy and painless. Years ago it was worse than going to the dentist but you have done wonders. I look forward to my next rental!
Alejandro T.
My uhaul representative was outstanding. Helpful, courteous, knowledgeable and friendly. I believe his name was TJ
Marti G.
Truck was not easily found at mobile pick up, the map showing where it was parked was not accurate. Then the code to open it was incorrect. But a very nice employee noticed I was having a problem with it and came out and helped. Aside from that, everything went very routinely, and drop off was made easy.
John H.
Sharmella wasn't professional and friendly......even at 7:00 AM.
Christopher B.
The staff at this location is EXCEPTIONAL, I was very impressed!
Nancy M.
all good
patchria G.
Cockroaches in the cab told the person when we dropped it off we had to spray the cab they were all over
George M.
Very helpful and were able to change my pick location for easier service.
Jim D.
Sharmelle is amazing. Great customer care. She makes the whole process painless and I enjoy seeing her. Jim
Joseph L.
There was an after hours service charge on my bill which did not apply
Jennifer T.
Spiders n roaches infested
Paul W.
Trailer tire down to cords and I wads told to go to another location. I asked if they would call that location and no trailer available. There was a trailer there that had a flat tire but a good tire on the other side but was told they wouldn't swap. After discussing this fact with the “head†tech again, it was decided to swap tires. Another different trailer was offered but that one had a bad tire. Seems like someone needs to look at these before they are rented out again. The lawsuit would far outweigh the tire costs.
Michael S.
Fast great service!
Gail T.
The staff was very helpful.
welinton C.
Covid19 or not. Personnel must improve customer service.
Ryan M.
Went into the store to pick up the truck and the person who was helping me was so slow. As I was waiting to pick up the truck there was a guy waiting for propane for over 20 min and the people inside were laughing at him and saying he could wait . I also had 12 blankets ordered and paid for but was only given 6 they said they would take it off the bill not to worry about it. When I drop the truck off I got charged for not returning all 12 blankets because they never changed the bill.
Martha M.
They did not have furniture covers at all
Reginald L.
Truck was making lots of noise when I picked it up and Theresa Hall replied to be happy that's all we have. I will never go back nor will I recommend uhaul to anyone.
Liliane T.
N/A
NATHAN E.
Great customer service. Very welcoming and addressed the leaky windshield immediately by grounding the vehicle for repairs.
Rick S.
The cab of the truck had an odor. Perhaps use air freshener.
Kevin R.
First- using the app is a waste of time. Made reservation for pick up @7am and went through the process to get the van and still had to go inside and wait in line and no blankets available that we reserved a week earlier. Second- the van was disgusting and dirty which we cleaned at home before loading, I'm guessing hadn't been cleaned for many rentals also fuel was @3/4 full(more on that next). Third- retuning van. We filled up yo the 3/4 full mark and the app wouldn't except that as a setting. WTH? Spoke to a gentleman outside about the fuel level and having not received blankets but was still charged for them. He said he took care of the furl charge but go inside to ensure the blankets are taken off. Sure thank you, went inside, a gentleman ask to help us , explained our situation and he walked out the back door and NEVER came back. Meanwhile another gentleman who was helping another customer went out the back door as well. So NO employees in the showroom and after at minimum MINIMUM 15+minutes the second gentleman that walked out came back and asked to help us. Again explained our situation. He clicked awhile on computer and was able to take fuel charge off and not refund blanket charge but add a credit for them. VERY disappointed in service. I think this location needs help with the process in which they operate and the flow of vans/customers in and out. And definitely address the app. Its useless if you can't even get what you've reserved and you have to go inside and wait anyway. Thank you for your attention. Kevin Ravel
Jeffrey W.
Large area to maneuver the trailer for the dropoff.
Kevin L.
I went to U-Haul all the time. That had to be the worst location ever. You guys suck. I'll probably never use you again. You are a bunch of scumbags
James T.
Great hybrid truck
Van K.
N/A. The staff at this location was courteous and professional. Both were extremely helpful especially TJ. They both should be commended for their good customer service!
Barbara L.
Great service from the front desk to the guys in the back. Van was awesome!
Marcus B.
Keep up the great work'
Sabine C.
Pick up location originally assigned did not have the ordered truck. I was sent to another location. Time was wasted and the new location was farther away. No discount was offered for the inconvenience and loss of time.
Lisa S.
The truck was clean and ready to go upon my arrival. It was quick and easy to return. The staff was super nice and professional. An excellent option for hauling around some furniture.
Jeffrey B.
Staff was on point taking care of every need. Very fast and very helpful. Thank you to all.
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