Customer Reviews for U-Haul of North Palm Beach

6,587 reviews

9225 Hwy A1A Alt   Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

(561) 848-0673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(561) 848-0673

9225 Hwy A1A Alt
Palm Beach Gardens, FL 33403
(North of Northlake Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harmon S. 
Rating:
5.0

The young lady that worked with me was wonderful. She brightened my day and made the process easy.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Very helpful and speedy service.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

Lucia P. 
Rating:
5.0

Very good

Gabriel F. 
Rating:
5.0

The guys that work there are the bomb! Great personality, helpful, quick can not say enough,

BETTY S. 
Rating:
5.0

Customer did not leave a comment.

Doug R. 
Rating:
5.0

The Service was Excellent

olivia F. 
Rating:
5.0

Everyone working there is very helpful and pleasant to work with.

JEANNIE L. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
4.0

Customer did not leave a comment.

Ilke H. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
4.0

The hitch clamp broke on the highway and detached. This is the second time this has happened renting a trailer from you. Very dangerous to rent faulted equipment. It then took me 6 hours to get this resolved.

Anthony B. 
Rating:
5.0

I got very helpful and nice customer service. despite technical problems with entering the data, the seller was very nice and helpful. the whole team that works in the department of u-halls where I picked up and returned the rented trailer deserves 11 points on a scale of 1 to 10. I am very pleased with the work of this team. thank you

Lukasz P. 
Rating:
1.0

Rude employee, was charged insurance when I opted out; also asked to switch form of payment that I booked with but the guy at the counter charged the other card.

Rose P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

POOR customer service, when i asked questions about the uhual it was like I was inconveniencing the customer service rep. Poor professionalism and customer service. They did not explain my contract ( like the late arrival is paying for a whole day) etc. never really want to use them again truely

kylah B. 
Rating:
5.0

Quick, easy, friendly professional service.

Chet M. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

truck was pretty beat up n did not run so good. told them seemed tire was rubbing in front of truck. ty for everything

Michael R. 
Rating:
5.0

There was only a 1/4 tank of gas at pick up. Minimum of a half tank full would be great

thomas L. 
Rating:
5.0

The process to pick up and drop off the trailer was quick and efficient. The staff was pleasant and professional.

Kevin L. 
Rating:
2.0

The front end alignment of the truck was way out, with the steering wheel always out of center. Truck was very difficult to drive, as it was not tracking strait. In addition, the wipers were horrible. Being caught in a rain storm was less than fun, as the wipers did nothing. Dry rotted wipers need to be changed. I've rented Uhaul many times in the past and this is the first time I've had an issue.

Christopher R. 
Rating:
2.0

Everything about my rental was bad. I made a reservation 2 weeks ago. I received an email confirmation with the pick up address and time. I went to the location and arrived 10 minutes early only to find the location was closed and there were no trucks. After waiting on hold forever with UHaul, I was told I would have to drive 30 minutes south to pick up my truck in another town, which would cost me gas and mileage...scam! Then when I arrived at the other location, the truck I reserved WEEKS in advance was not available, so I had to take a smaller truck which not only resulted in two trips instead of one (more gas and miles) but I had to pay for three extra hours of labor for the people helping me. Never again UHaul.

Dan L. 
Rating:
4.0

The only issue I had with the truck was the wiper blades. They needed to be changed before I got this truck. It rained a little and all they did was smear water across the windshield. Otherwise, this was a great truck and it was in very good shape.

Kara C. 
Rating:
4.0

Customer did not leave a comment.

DONYALE D. 
Rating:
5.0

I rent from this location all the time and they are always top notch. Great, hard working staff.

Kurtis B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

extremely helpful and accommodating

Patricia K. 
Rating:
1.0

The return place charged me for extra days when i picked up and dropped off the same day. Told me I was going to get a refund, and I just got charged again. All because I said they could email me the receipt instead of waiting there and get it in person. Get it in person, or they'll scam you like they did me

Megan S. 
Rating:
5.0

Excellent experience.

thomas L. 
Rating:
5.0

They were amazing! Really awesome service by all the staff! Helped me out when I was in a bind and did a great job to accommodate. Really friendly staff! Truck worked out great

aaron W. 
Rating:
3.0

Customer did not leave a comment.

Rob S. 
Rating:
2.0

Follow up on customer request when you team commit to something Answer customer email about service issue Answer your phone in less than 90 minutes wait.

Ahmed I. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Keep up the excellent work.

Octavia A. 
Rating:
2.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Free sandwiches and drinks

MICHAEL B. 
Rating:
5.0

Drop off was fast and easy.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Reinhard K. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
1.0

Had a reservation for 10am truck wasnt ready untill after 2pm , inside was filthy and sticky and outside covered in mud

GARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Chaz B. 
Rating:
1.0

this location needs to take more than 5 seconds to actually clean the vehicle top to bottom and service it as needed. I paid thousands for a cab filled with dog hair, trash, cockroaches, and wiper blades that were so old that they painted the windshield black in the middle of a rain storm. I would never suggest this location to anyone; not even my worst enemy.

Alec V. 
Rating:
5.0

Customer did not leave a comment.

Lucia P. 
Rating:
5.0

Super efficient team there. Was in and out! Best U-Haul experience I've had, would highly recommend.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Dry happy with the equipment and service

Andrew S. 
Rating:
5.0

The staff makes it so easy to grab a trailer when I need one for work. It's a busy store and I appreciate the ability to get my equipment and get back on the road. They are truly part of my business success.. Thank you. ⭐ ⭐ ⭐ ⭐ ⭐

theodor M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Everybody is very friendly and very helpful,thanks to Jeremy and the rest of the team at Uhaul Northlake!

Roy V. 
Rating:
5.0

Customer did not leave a comment.

Isabel M. 
Rating:
4.0

Tire pressure monitoring system display on when tires properly inflated. Rental van unavailable at scheduled pickup time and one-way van substituted.

Walter D. 
Rating:
1.0

Poor ... reservation was confirmed and the desk agents told me that someone else had it for later in the day, and that I could not rent it. I was incredibly polite, and asked why ... to which they replied that I could have the trailer. Then ... when I returned it (four hours later, and one hour early), the man working there says 'I heard you gave my wife a hard time, that's not cool'. U-Haul ... you did not honor my reservation, and the man working there (Gerald?) then harassed me. Absolutely horrid experience. I'll be disputing the charge and potentially pursuing further follow-up based on the harassment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
3.0

On June 28th I made a reservation to rent a 20' truck from Saturday June 23rd-Monday June 25th. I made this reservation far in advance, using the website, in order to make my move less stressful. This did not make my move less stressful. I specifically picked certain pick up and drop off locations in order to minimize the price I had to pay. My quoted price came to around $260, I received a $50 discount because of the pick up and dropoff locations that I chose even though they were out of the way. The DAY BEFORE I was scheduled to pick up my uhaul I received a phone call from a representative informing me that the 20' truck I reserved was no longer available, even though I reserved it a month ago. I specifically ordered the 20' truck because the 26' truck was too big for me to store at my previous home in Tallahassee Florida. The representative told me that there were no 20' trucks available and I would receive the 26' truck for no additional fees. The next day (Saturday, July 23rd) I went into the new pick up location, which was significantly further than my original location I reserved to pick up my truck. Not only did I see a fleet of other 20' trucks but I was also informed that my new price for the truck would be over $400. When I informed the representative at my pick up location of my situation, he shrugged it off and proceeded to say that he couldn't do anything about it and I would need to pay the $400 if I wanted the truck. While driving the truck down to move my stuff out I noticed the speedometer did not work, however we were instructed to fill the gas up to a certain amount or we would be charged a fee. We had to spend a significant amount of money to ensure the gas levels were correct at pick up and we weren't charged even more. When I dropped the truck off (1 day early) on Monday July 25th, I informed the representative of my situation and still couldn't get any of my money back. This has been a ridiculous experience that has wasted my time and money. I did everything on my end to do this properly and it has been handled poorly throughout the entire reservation process. I feel scammed and would like to know what you guys are prepared to do about it.

Joseph K. 
Rating:
1.0

I was billed a full day for a 1hour 53 minute late return of a trailer. There should be some equitable hourly charge for minor late returns.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Giorgio F. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

The 2 lady's were very helpful and very knowledgeable I would recommend this team to anyone..

Doug T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

I always rent from this location. Super friendly and quick, efficient customer service in both pickup and return.

Kurtis B. 
Rating:
5.0

Location is great and customer friendly

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

LYNITA B. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
2.0

Tell the young man to stop flirting with his wannabe girlfriend and serve the CCUSTOMER .. the young lady working the counter was very busy and friendly but the mail personnel were rude and inattentive to the customers

John M. 
Rating:
5.0

Great service upon check-out and return, very efficient, equipment was in great shape and worked well!

Richard O. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Computer appeared to be down when I was returning truck. Only 1 employee trying to get through all of us and seemed a little overwhelmed trying to get things done on phone instead of computer. Took longer than expected but will not let it keep me from using this sight again.

Tracey G. 
Rating:
4.0

Gabi was friendly & professional so 5 stars for her however there was a "tire maintenance needed" notification on the dashboard but since I was in a rush & only had 10 miles total to drive I checked the tires myself & felt confident I would be safe which I was and am.

KATE D. 
Rating:
5.0

Very friendly and professional staff. Appreciate the ease of service. Renting multiple times for moving. Would definitely use this location again. Steve was great!!

HAZEL F. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Thank you and God bless You

Yosyp P. 
Rating:
5.0

After a long move I was exhausted, but everyone at this location was incredibly helpful. They backed in the trailer for me and checked in the truck right at closing

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

HARPER C. 
Rating:
5.0

Nothing to improve. Jeremy is kind and extremely helpful employee great customer service.

elvis V. 
Rating:
5.0

Personnel was very helpful

David R. 
Rating:
3.0

Over the last month of weekly rentals, there is not enough counter help to process reserved rentals. Taking over half hour to process with a line of customers waiting.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

theodor M. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

They were busy but got the job done, best check in on line to speed up process. Nice people

James H. 
Rating:
5.0

Great service

Lolita J. 
Rating:
5.0

Customer did not leave a comment.

BERNARD N. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Very nice staff.

CHRIS W. 
Rating:
5.0

All was fine!!! I use this location anytime I need a truck- very helpful staff!!

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Lunie B. 
No reviews have been submitted for this location.

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