Customer Reviews for U-Haul of Pompano Beach

Rating:

5.0

Excellent prompt service

Rating:

5.0

Great Job guys keep going Thank you!

Rating:

5.0

This location was professional even though it was busy. The service was top tier.

Rating:

5.0

No one was able to answer my question regarding the coverage I purchased (come on, this is basic) but overall, very efficient and friendly. Now, my problem was having a truck with a damaged windshield wiper, was truly dangerous and had To stop multiple times to clean or when there is rain. This was not safe at all!!!

Rating:

3.0

The vehicle they gave us was on empty and I didn’t look before we left lot! After driving 5 miles to our destination we had to fill the entire tank which cost $113.09. I was given an empty vehicle and returned it full and didn’t receive any credit for the gas! My fault for not checking fuel and odometer! I will go with Home Depot from now on, free dolly and blankets!!! When you pay $250.00 for 6 hours and spend 113 on gas you never used paying $350.00 to move a bedroom set is ridiculous! I will be posting my experience in social medial and taking my complaint to corporate!

Rating:

5.0

Definitely one of the best uhaul places I've ever rented from

Rating:

1.0

The female staff were very nice and professional but the guy who showed up to assist me with trailer had a horrible attitude and when I tried to fix the situation he kept on for no reason what so ever. And the manager was worse. I have the dash cam video to prove it.

Rating:

5.0

I rent my equipment from this location quite often over the years they always get you in and out as quickly as possible the equipment is always ready always clean and they’re there to meet you at the end of the day when you return it love using this location thank you again

Rating:

1.0

The atmosphere and personnel themselves were very neglectful. I kept being pushed off to another employee every time I asked for assistance upon my arrival, I was told to park the trailer but no one would say where, where I asked on how to check in afterwards I was continued to be put off onto the next worker even the manager was dismissive. Attitudes were very distasteful and I was spoken to as if the were wondering why I was even there. I had to repetitively ask to get my drop off confirmed because they said they’d get to it eventually. All in all I would not rent from here unless absolutely necessary.

Rating:

4.0

Max was excellent.

Rating:

5.0

Very helpful, appreciate everything they've done for me. Job well done.

Rating:

5.0

I go out of my way to use this location because the customer service is way better than the location I used to go to. at this location always takes perfect care of my U-haul needs.

Rating:

1.0

Truck was empty and dirty

Rating:

5.0

The staff was friendly and were able to assist me through the process.

Rating:

5.0

Vince at the Pompano location was great, thank you.

Rating:

5.0

Excellent customer service.

Rating:

5.0

No problem. Everyone very nice

Rating:

1.0

A rip off on gas. Absolute scam. I made 20miles 2 weeks ago and was charged only 2 gallons =$8,50 of gas on uhal. Yesterday I made exactly same road with the same car (I do have print out and pictures of the screen) and was charged 7 gallons =$37. Total scam

Rating:

5.0

Excellent, professional service.

Rating:

5.0

Great service and berry very friendly

Rating:

5.0

Michael was polite, courteous, prompt, and professional. Best experience I've ever had. Everything went without a hitch lol

Rating:

5.0

The owner who checked me out was a customer service superhero!

Rating:

5.0

Hire more people like Michael

Rating:

1.0

Luanna was great, helpful and friendly but otherwise, not a great experience. I texted & called with the GM to verify that the truck and car dolly would be ready and was assured it would be. When I arrived, only the truck was available and the car dolly would arrive the next day which delayed my move. When I went to pick up the truck, there was an employee cussing and being unprofessional because it was almost 7, "closing time" and there were still customers to be waited on.

Rating:

2.0

Charing people 70 dollars for 4 hours is crazy

Rating:

1.0

Rude, lazy customer service.

Rating:

5.0

excellent service 100%

Rating:

5.0

David is very kind and communicative. I will definitely come back

Rating:

1.0

El trailer se entrego el domingo y me cobraron un dia mas como si entregue el lunes Son unos abusadores

Rating:

1.0

I have rented trailers here probably 20 times. Incompetent staff that does not know how to operate their systems. Often I have to find my own trailer and hook it up. Upon return I have to disconnect the trailer too. I left a green dolly in a trailer about 2 months ago. I asked management to find who took it on the many cameras on the property. I never got my dolly back. Never even a phone call.

Rating:

4.0

The General Manager was very professional and personable. Good experience!

Rating:

5.0

The drop off process after hours is a difficult process., specially plugging the information to ensure that the vehicle is left in good standing. It gets very frustrating when you have to enter the information 7-8 times , tge app needs to be revised.

Rating:

5.0

Very good job the guys this store ,

Rating:

5.0

Yes

Rating:

1.0

The manager was EXTREMELY rude and unprofessional. Lady at the desk doing the paperwork was very pleasant. But i didnt appreciate being berated because no one was outside to direct us how to do the trailer pickup.

Rating:

5.0

Great customer service at this location. The associates are friendly and helpful and provide great direction, suggestions and recommendations. They are quick and easy to work with.

Rating:

5.0

Everything was great. The only issue was the windshield. It had a huge line goin from the bottom of the windshield to the top. The only way to get it off was when a razor blade that we didn’t have so we took our 24 hour trip with this line going up the window. They just need to clean a little better.

Rating:

2.0

I went back to U-Haul to rent a Silverado or something of that nature and they said my account was flagged could you guys help me out to figure it out because I had no problems in returning the truck and on time with the same amount of gas a bit more for your troubles but I literally brought it back on time I have the contract number and know I’m good let me know why it’s flagged. And the lady said they don’t take cash payments for trucks and to me that doesn’t make sense thank you has a good day .

Rating:

3.0

When I got there no one was around. In the show room or the maintenance area. I looked for someone for ten to fifteen minutes. Other than that everything was good.

Rating:

2.0

Steering on truck needs maintenance. I mistakenly came in the wrong entrance - didn’t realize I was supposed to pull up under canopy in front of the office. The young lady inside kindly let me know I to move the truck - so I did. Then a man named “Michael Swanson” I believe was waiting outside - staring me down as if he wanted to intimidate me. So I asked him what the problem. He proceeded to state that I just parked the truck where felt like. I explained to him that I didn’t realize that I came in the wrong entrance and parked in the wrong place. I also told him that he had mo idea about what I felt. Please ensure your management and other staff are respectful - like the young lady at the desk was. Managers and or other staff standing outside mean mugging customers is not a good look. Either provide better training and supervision or screen prospective employees better.

Rating:

2.0

If you want to spend half a day in line, very welcome. Never ever I’ll go there. Trailer was with broken stop light, is one thing but there is no straps to secure vehicle I realize it only at auction parking lot

Rating:

5.0

Everything was self-explanatory and the team members were very helpful and mindful of everything.

Rating:

3.0

Slow to check in More staff on the check in desk

Rating:

5.0

Me atendieron por telefono porque ya la oficina estaba cerreda pero fue una buena atencion

Rating:

3.0

It was annoying to have to change my pick up location to this one, as it was a much longer drive for the pick up. U-Haul changed this on me unexpectedly the day before pickup. The parking lot of this location was overcrowded and packed with vehicles. Difficult to get around. The person who to care of us was excellent. Very professional and polite and friendly. He was thorough and helpful.

Rating:

5.0

The computer system was down so the process was slightly delayed but the experience was fine.

Rating:

5.0

Excellent staff! Very professional.

Rating:

5.0

Professional and courteous I enjoyed the experience

Rating:

4.0

I had an appointment and still stood in line for almost an hour.

Rating:

5.0

Had a problem and spoke with Mike the manager got resolved

Rating:

5.0

Lawanna and Vincent are wonderful never lose them

Rating:

5.0

Love Vincent he is very personable

Rating:

4.0

The van was clean on the outside and ran in perfect condition but was completely infested with roaches on the inside. Didn't notice until I operated the van at night and all the roaches came out from hiding. Please disinfect the van from roaches for the next customer.

Rating:

2.0

Terrible experience at U-Haul Pompano Beach. Never again. I made a 7 AM reservation because I had to be somewhere before 8 AM. Did everything over the phone to save time… and they still made me go inside. The employee was texting on his phone and didn’t even bother to focus on the customer in front of him. No urgency at all, even after I made it clear I was in a rush. Then comes the vehicle inspection. They expect you to take photos all around the van, but it was parked so tight I couldn’t even get pictures of the front or driver’s side. I had to move the van myself just to do their job. On top of that, the van already had multiple damages on the foot rails. I had to document everything carefully or risk getting blamed for it later. That alone took time I didn’t have. Let me be clear: If you skip that inspection because you’re in a hurry, they will charge you for damage you didn’t cause. Returning the van wasn’t any better. Another employee at the counter, again on his phone, ignoring customers. When I asked for a receipt, I was told I had to wait… or they could email it. No effort to help. For the record, this rental was from 7:17 AM to 9:51 AM at their Pompano Beach location , so this wasn’t some late or off-hours situation. Just poor service, plain and simple. And this isn’t my first issue here. Last time I rented from them, they charged me for gas even though I returned the van with the same level. I called to complain. No response. No refund. That tells you everything you need to know. Bottom line: • Slow service • Distracted employees • Poor vehicle handling process • Risk of getting charged unfairly • Zero follow-up on complaints I’m done with this location. Plenty of other options out there.

Rating:

1.0

Don't scam customers

Rating:

4.0

The attendant was very friendly and helpful and walked me to the trailer and helped me put it on.

Rating:

5.0

I had an exceptional experience at U‑Haul. From the moment I walked in, the team delivered outstanding customer service—professional, attentive, and genuinely committed to making the process smooth. Every question was answered with patience, every detail handled with care, and the entire interaction felt effortless. It’s rare to find a location where the staff goes above and beyond with such consistency, but this team truly does. If you’re looking for excellent service and a stress‑free rental experience, this U‑Haul location is the one to choose. Highly recommended!

Rating:

3.0

I want my $10 back! I have proof in pictures that I returned it with more gas than when I got it! I put $49 of gas in it! I'm not paying anything further!