Customer Reviews for U-Haul of Pompano Beach

The van I rented was a very nice ,clean, and comfortable ride.

Great people

Excellent customer service. Your rep was quick, friendly and couldn't have done more for me. The trailer I rented was in perfect condition and did the job I needed

I needed a trailer bigger than my Toyota Tacoma 5' truck bed, as well as a ramp since the items being transported were both large and heavy/awkward to handle. I've used this U-Haul location through the years with each visit being more than courteous, adequate, helpful and professional. My latest visit was even more positive since I requested a very desirable trailer, and arrangements were made so I could pick up the trailer at this, my preferred and more local location. Everything worked out perfectly but took much longer to load/transfer/offload the items than anticipated. I contacted the location to request an extra day; again, arrangements were made to fit my convenience. Nice. Both the pick up and return went quickly, efficiently and was a very pleasant experience.

Got charged almost an extra $30 despite filling the tank... thanks for the blatant robbery !

Thanks 🤩

Good costumer service

The truck was as good as it could have been given its 112,000+ miles on it. The staff were friendly and very efficient.

Do not change pick up location and time. Because of that delay which it was about 2 hrs I lost pick up time for my furnutires and I lost the the appointment for the moving. In the end, I lost the day and I had to pay in full for nothing.

Whoever hooked up my trailer in Miami should be reprimanded to clean trailers before hookup.

People who work there hate customers, period. I showed up, and said, "Hello, I'm here for my reservation", the older man gave me one look, turned his back to me and kept talking to the younger one on the desk playing with his phone. This went on for about 30 seconds, then the young one put his phone down, looking frustrated and started to work on my reservation. He did not even bother offering me the coverages, I had to ask for it, and failed to understand the difference between damage waiver and liability. Upon return, same thing. I thought, I was treated that way, because I'm a minority, but another customer showed up for rental, and same thing. The older man did not even bother to acknowledge the presence of the customer infront of him. Why stay in retail customer service, if you hate people so much?? I'm definitely not returning there, again, and told everyone I knew, not to go there.

This place is great. I go out of my way to rent here because the people are efficient.

Nice polite and friendly!

Staff was friendly and helpful. Large inventory. Looking forward to seeing the renovations.

Thanks guys

Nothing to improve everything went smooth like last time. Keep up the good work.

Lights on trailer stopped working half the trip and no it was not because of the truck.

Team is very helpfull!

Give KIMBERLY FROM POMPANO "The Best Office" after the renovation! She Rocks!!!

Kim is great

Great place to rent trailer from nice people. Quick in & out.

Drop off area should not have personal cars in it. Appeared that inside staff wasn't paying attention to where people were stopping their cars when they came inside. They blocked both lanes.

Beyond helpful!!!!!!!!!!

If you reserve a truck you will get a truck unlike other rental companies. Will use no other company!!

Bob, provided excellent service, and was very helpful during pickup and return of equipment.

Customer service was horrible!!! Van smelled like an ashtray.

i believe the service i received was impeckable throughout

Everything was okay

No One in the office upon arrival. Did not honor reservation i made by phone. Switched me to a van and overcharged me.I Travel for a living,I rent cars through National but decided to try uhaul. It was a Horrible decision on my part. my Name is John Mazzurco 331-232-9683

Kim is an amazing employee. She knows everything about the business. She is very knowledgeable and helpful and has great people skills. Excellent customer service!

Understaffed. Girl working there has attitude.

Excellent Customer Servvice

Could not have been any better. Great people and service!!!

My overall experience made moving day stress free and efficient.

We came in at the last minute before closing and they were still so willing to take care of us. They were friendly and positive. Excellent customer service!

My comment is not about the location, but about the online reservation process. I live over the fence from a U-Haul location and could see the 6x12' trailer that I wanted to rent. I went online to reserve it at that location. The website indicated it was there and available. i reserved it and paid using my credit card. When I went the next day to pick it up, I was told that trailer was reserved by someone else. The person at the counter said the location I chose on the site was only a 'preferred pick up location' and did not mean that I was going to get my equipment from there. I ended up having to go to Pompano Beach to get the trailer I needed, and was not able to get the furniture dolly which I had reserved online. This used 90 minutes of the rain free time that I had that day. The website needs to be clearer that the pickup site the customer selects is not necessarily the site where the equipment is. I found the experience quite frustrating and plan to look elsewhere the next time I have to rent a moving van or truck.

Mobile check in did not work, staff not to friendly and looked bothered.

Had to spray inside box was full of roaches

I would recommend that you not charge someone almost 13 dollars for gas when they put back a 1/4 gas back upon returning equipment.

provide a hand cart

Just wanted to comment..Great customer service

Good people here

Keep the good work.

Flooded lot, small office and check in procedure slow..

All went well.

No comments

No comments

I hired two guys from FORTE MOVING. They verified the address the evening before the move but couldn't find the location so my husband, son and myself had to load the truck ourselves. NOT GOOD.....

The worst experience I've ever had.

We rented a 20' truck to move household goods from Florida to Arizona. Our U-Haul representative was courteous and professional and had the paperwork done and had us on our way in no time. The truck traveled the 2,200 mile trip flawlessly. The truck was clean and well maintained. It was a basic truck, no modern gadgetry, including no cruise control which would have been nice on such a long trip but that's because we're spoiled these days. No GPS but my cell phone showed the way just fine. We had no mechanical problems, or flat tires, and the trip went off without a hitch. We were allowed 7 days to make the trip and we were told that extra days would be at $40 a day. We didn't need it. Nice job, U-Haul

Nothing to improve, service was excellent!

The uhaul was a older model and for some reason the mileage was more that I said it would be. It went from 38$ to 51$ and it wasn't even full on gas yet I still returned it how it was given to me. I won't be renting from Uhaul again

Nice easy going employees not trying to make an extra buck on me.

At return the 2 guys there are terrible. One I talked to ask where to park the trailer eaven looked up, the lady, rude. If I can I'm sure look to another one next time.

The general manager was exceptional and provided quality customer services to us.

We were told we could at 9am Sunday morning cause I don't believe dropping a trailer off during the night no extra charge The first words out of the guys Mouth your late

The gentlemen that took care of me was very nice and pleasant. He made the experience well worth it. Excellent job

No improvement needed. All the equipment u rent at this location is in good working order, and good customer service every visit.

Service was excellent!

truck need serious maintenance, it had a leak on the roof and a lot of my items got really wet didn't even offer any kind of apology or anything

I was pleased with everything. Tim