Wow. This has to be be one of the largest faclities in the county. Plenty of space, easy i and out.
MICHAEL KCustomer Reviews for U-Haul of Pompano Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ubox pick up and drop off went very smoothly! Excellent service and great price to move some items!
DAVID PExcelente
LUIS CIt takes forever to check out or return. The desk persons are understaffed and therefore very slow.
MARTIN CVery good experience using U-Haul and moving help.
Linda UGreat customer service, staff very knowledgeable of concerning my questions with information and equipment. I would definitely refer this location to others!
CELESTE BExemplary service, knowledgeable staff that guides you to make an informed decision on the right equipment for my needs. Very professional and courteous.
URANNIE FThere was only 1 customer service representative to help customers on a SATURDAY morning. It took me almost 45 minutes to get the truck and leave.
MARK LVery quick, easy and honest.
JEFFREY DDuring my pickup, the customer service personnel was so busy on her phone she couldn’t be bothered to do her job. She never explained the paperwork, where the van could be located or show any interest in us as customers. Then when we returned the vehicle, the CSR called me a fucking idiot! The outbound mileage was not properly reflected on the paperwork given to us. I didn’t think to check both but I did take a photo of the mileage and fuel prior to leaving. The found the manager & expressed my issues and was able to resolve the matter. I thanked him for his understanding but will return to that location nor will I recommend them!
MARK KThe truck was not available when we arrived. They sent us to another location which did not have a 15 inch truck either or a dolly. This mistake cost us time and money. We finally got a truck, went out to it and then had to wait for the staff to find keys to move the truck in front of our truck. Our truck had no gas, so we had to fill up right away. The staff’s attitude, at both locations, was complaining about others doing wrong thing and not taking ownership. A complete disaster. We want a refund. We’d like to talk to a corporate representative. My cell is (312) 636-8536.
MARCELLA DAbsolutely inexcusable. You have billed me for returning with an empty tank, after I only drove it 50 miles!!! The tank was more than half filled when I got it and I put in over 3 gallons to cover the 50 miles. Also you didn’t make the adjustment for the small dolly
Irwin SNice costumer service
NARFO ANothing...t's the best crew and totally efficient. Best uhal location ever.
MICHAEL WNo fault of the pickup location, but the original reservation was made for a pickup at Broward Blvd in Fort Lauderdale and that info was on the email confirmation received...upon arrival at the Broward Blvd location I was informed that I needed to go to a separate location in Pompano because they did not have a trailer for a one-way rental I could pickup from the original Broward Blvd location. I could see at least one auto transport trailer in the lot and had assumed it was the one I had reserved and even asked if there was anything they could do to allow me to pickup from the original location but was told no, I would have to go to the Pompano location. After traveling in rush hour traffic to Pompano, I even got a call from UHaul on my cell asking if I was going to pick up FROM THE ORIGINAL LOCATION...There is no reason I should have not gotten a notification in advance nor should the system that initiated a call to see if I was picking up not have known of the change. The representative in Pompano was VERY helpful and I was able to request and get approval for an additional day of time to return the trailer while still on the phone with the UHaul representative.
Michael PStaff was friendly and service was accurate and quick
SHARON MNice service
ALFONSO AThe service was very slow, it seemed unprofessional
SIMONE CThe managers and workers are incompetent. They also lost my truck from the day before, called me the day after I dropped it off asking where it was. Then charged me for an extra day. Will NEVER use this company again. BAD BUSINESS
ANTHONY GAgain great service
LYSANDER REveryone from check in to helping put the trailer on was friendly and great customer service ! Check in was easy and friendly
MICHAEL KThe truck rented was not in the staging area for pick up even after we called them ahead of time with an arrival time. The 15 foot hauler we used had a bad air leak in the drivers door ( bad seal). Made for a loud whistling drive from Miami area all the way to San Antonio TX. Truck ran well with great power and good handling. There was no governor so I was able to keep highway speed on I75 n I10 throughout my trip with ease….A good experience and would rent again from U-Haul….
DERRICK OThank you!
STEPHEN JLong wait line, arrived at 7, picked up equipment jus before 8.
RONALD MTake better care of the trucks.
BRUNO GNo surprises. customer should be asked " do you like an e receipt or a printed one?" not " We e mail you a receipt" before you even inspected the truck or van.
ABEL AFast efficent, well versed and very pleasant
MICHAEL WStaff double charged me. We’re not attentive and we’re watching vulgar videos.
SCOTT BMost people need their rental early in the morning and you have only one person to serve. Dont you think there should be at least two people at all time? The person who attended us after a long wait was most pleasant and professionel but he can not be serving the outside for hocking trailers etc and inside doing the paper work. He has no choice but to leave people unattended waiting inside on their own. Is it not a security issue???
MARIE KKeep the drop Off line moving…. Computer system delay caused back at return line…. There should be an employee directing the line when the line is backed up into the street. These rental trucks are big and difficult to maneuver . However everything went very well ..
JON SThanks
JOAO RThe only issue I’m having is that I’m being charge twice I didn’t even us up the mileage they charge u for and estimated mileage was not even used but other then that the people at U-Haul are great and sweet
Stephanie DExcellent service Manager and lawana!!!!
DAVID REverything was perfect and extremely easy. Thank you
David MThe staff we worked with were extremely helpful. Thank you
SCOTT DService is great. Everything was perfect on time. Truck was very clean and with no problems. Couldn’t ask for better service.
FRANCISCO SGreat customer service very sweet and kind
STEPHANIE DMaybe you need to get a number system to facilitate service flow. It can be confusing when lobby has multiple customers and no one knows who should go first. In addition I had some issues with app on checkout. However customer service was able to guide me and my self check out time was a bit too long
CLIFORD PAbsolutely nothing Thank you.
FELIPE MI always use this location for my rental needs. Staff are friendly and they always have the equipment (5x8 trailer) I need. And now, they have the trailers where the door is also a ramp! The best invention since sliced bread.
Jill LAwesome service
DONALD MNothing
KRISTIE HCarlos was amazing, I got the wrong trailer, went back and Carlos hooked me up with the correct trailer i needed for the job
THOMAS KGreat team work
BILLY MMy cabin had at least 15/20 roaches inside of it that all scattered under the seats when I entered. I had to leave the doors open at my stop and my passenger was uncomfortable.
JOSHUA BOnly location to have availability store was Clean bathroom was fresh left satisfied
KANIKA CGreat staff providing an efficient experience.
KIM RTruck was waiting. Used for 31/2 hrs returned truck. Even received money back. Wonderful experience.
LOUISE AThe app had an issue with uploading pictures. I waited 15 minutes and had to refresh and try multiple times before it went through. I ended up not doing the exact right pictures cause my Uber was there waiting and another truck pulled up into the spot with the lights.
WILLIAM ZThe experience was great.
Nathan WMy CSR named Vincent was excellent. Great employee for U-Haul. My rental went seamlessly and I would recommend this facility to everyone. Les Seward
LESLIE SI have visited here several times. The staff is always helpful, professional, and courteous.
KIM RGood service
JHINY JThe front desk could be more visible as you enter the building. I came in and thought I was in the wrong place.
JATUPONG SGreat service
LOUIS Dnot much really well run facility competent staff friendly staff too (ive rented from this location berfore, with similar results)
DAVID BTo make sure that the trailers are being returned to the front for check in, and make sure they are clean before the next rental. This has happened a couple of times I've rented.
Sharon WI was pleased with everything. Tim
timothy j | Overall Experience