Customer Reviews for U-Haul of Pompano Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Pompano Beach
robert M. on
Better Customer Service,the owner was very rude and Aggressive
robert P. on
friendly and quick
Adam F. on
Be more specific about drop off location because it was a hassle, but the manager/owner and employees were kind and professional
Ileana L. on
Charged crazy fees to cheat out of refund of deposit. Will never use again an DC will post on social media.
Norma C. on
Co-workers need to communicate and get along better.
PAUL R. on
First off ... when I arrived at the center there was only 1 person working. The rest of the help didn't show up. I was quoted a price over the phone & a specific place to pick it up. Both were wrong & in the end I get stuck paying a higher price because of the misquote. The phone person did NOT listen to what I was doing & priced me a local trailer move when it was not. I also rented a car transporter from TX to Georgia within a few dollars of the 5x9 open trailer from Florida to Georgia I rented. Didn't think that was correct but needed the trailer.
Robert S. on
I left there with a quarter of a tank of gas they said tha bring it back with the approx same I put my own fuel in to the tune of 30 dollars when I returne the truck it said I had a low tire and disabled the fuel gage I assumed that there was still a quarter of a tank of gas. I now revive a $30.fee to add gas.Had I known that I would have demanded a full tank and returned it that way. I am sorry but I feal that I was cheated
James S. on
***** Excellent ***** cant remember the guy's name that took care of me but he was OUTSTANDING easy going very informative took great care of me ATTABOY and Thank You *****
Philip K. on
No need to comment all is well!
Christopher K. on
It cost me an additional $70 for my moving labor because I was in line at the location for an hour past my scheduled pickup time because there was only one person working there - on the entire property. When I tried to do mobile pickup, there was an issue because I listed someone else as the primary driver so I called customer service and was put on hold for 35 minutes (while I stood in the line at the location) ...HORRIBLE, COSTLY EXPERIENCE
David D. on
Very expensive we need better prices I wish I could start a business I’d be 50 cents per mile. But we all know the greed of Corporate America
Frank G. on
Chuck was very professional and took care of all my needs was in and out quickly.
jose C. on
The personal that works there(at least the two guys that took care of me) , is way too slow, and offensive as well, arrogant. They judge the way you look , and also they speak like they’re sleeping or some like that they look like they are bored of working there. That place or location will never be recommend by me to nobody . I go there cause it’s my closest place to go to
kazimieras N. on
Great staff but location too small
FEDNELIA B. on
The guy who help me did great job, explain everything well to my understanding, i will recommend, excellent customer service.
Donald G. on
While checking in, The team was dealing with an irrational customer and was completely professional and helpful. I turned the equipment in after hours but one Employee, Richard was just leaving and helped me with the online check in. Very helpful and went out of his way to help. awesome people at this location. Thanks.
MARK B. on
There's lots of u-haul dealers in our area. This is my third time renting from this dealer and they always do a good job of getting me in and out as quick as possible. Typically the longest part is the paperwork, which I wish U-haul could streamline that process. I am a Hertz Gold member, and in most airports when I rent a car, I simply walk to the car and drive away. U-haul needs to figure out how to piggy-back on that. Otherwise, this is my favorite U-Haul location.
JASMINE W. on
Great customer service!!!!
Randall B. on
Always have full rank of gas in vehicle to alleviate confusion.
lindie N. on
The guy driving uhauls in the back parking lot that day was acting like he was driving a mustang whipping it through the parking lot. Not gonna lie, that didn't make me feel too comfortable.
Yekutiel K. on
Have more help when you have 5 people Waiting in to be serviced trucks are made for working people that need to get Service right away and not wait an hour or so I want to get to you
michael P. on
It was all good & super easy. I was originally scheduled to return at another location and just pulled into this location. There was no trouble returning at this alternate location. Great experience.
Nadine M. on
Advise clients of after hour return rules, e.g. check out vehicle. If 2 employees weren't in parking lot after hrs. I would not have known
Eduardo L. on
Great location. Great people
timothy j. on
I was pleased with everything. Tim