Customer Reviews for U-Haul of Pompano Beach

Rating:

5.0

The customer service is always top notch, and the equipment I use works well and does what I need!

Rating:

4.0

Air in tires was low. Location did not answer phone when called.

Rating:

5.0

At least clean windshield and side mirrors

Rating:

5.0

POMPANO BEACH U-HAUL ROCKS.. THX ROBERT.....

Rating:

5.0

Great service

Rating:

5.0

Outstanding service from great staff. Great equipment in perfect condition. Thank you!

Rating:

5.0

The customer service was great. Given a little extra time which was needed for a local move.

Rating:

5.0

Customer service is excellent, friendly and courteous.

Rating:

5.0

Great

Rating:

5.0

The staff is always polite and fast customer service.

Rating:

5.0

Very professional and clean van rental. Darryl provided pleasant customer service..

Rating:

5.0

More help at couo

Rating:

5.0

I really like renting trucks and vans from this location. The staff and very attentive

Rating:

4.0

When I returned the car the employee a black guy asked me if I could it the pads I rent it..that was little rude and out of place. He thinks I worked for him maybe?

Rating:

5.0

keep up the good work

Rating:

5.0

Your crew is great! Be sure to take care of them every now and then. Thank you, Steve Damiano

Rating:

3.0

Answer customer service calls

Rating:

5.0

Everyone is attentive and professional.

Rating:

5.0

Everything was great

Rating:

4.0

The van I rented was a very nice ,clean, and comfortable ride.

Rating:

5.0

Great people

Rating:

5.0

Excellent customer service. Your rep was quick, friendly and couldn't have done more for me. The trailer I rented was in perfect condition and did the job I needed

Rating:

5.0

I needed a trailer bigger than my Toyota Tacoma 5' truck bed, as well as a ramp since the items being transported were both large and heavy/awkward to handle. I've used this U-Haul location through the years with each visit being more than courteous, adequate, helpful and professional. My latest visit was even more positive since I requested a very desirable trailer, and arrangements were made so I could pick up the trailer at this, my preferred and more local location. Everything worked out perfectly but took much longer to load/transfer/offload the items than anticipated. I contacted the location to request an extra day; again, arrangements were made to fit my convenience. Nice. Both the pick up and return went quickly, efficiently and was a very pleasant experience.

Rating:

2.0

Got charged almost an extra $30 despite filling the tank... thanks for the blatant robbery !

Rating:

5.0

Thanks 🤩

Rating:

5.0

Good costumer service

Rating:

5.0

The truck was as good as it could have been given its 112,000+ miles on it. The staff were friendly and very efficient.

Rating:

3.0

Do not change pick up location and time. Because of that delay which it was about 2 hrs I lost pick up time for my furnutires and I lost the the appointment for the moving. In the end, I lost the day and I had to pay in full for nothing.

Rating:

4.0

Whoever hooked up my trailer in Miami should be reprimanded to clean trailers before hookup.

Rating:

1.0

People who work there hate customers, period. I showed up, and said, "Hello, I'm here for my reservation", the older man gave me one look, turned his back to me and kept talking to the younger one on the desk playing with his phone. This went on for about 30 seconds, then the young one put his phone down, looking frustrated and started to work on my reservation. He did not even bother offering me the coverages, I had to ask for it, and failed to understand the difference between damage waiver and liability. Upon return, same thing. I thought, I was treated that way, because I'm a minority, but another customer showed up for rental, and same thing. The older man did not even bother to acknowledge the presence of the customer infront of him. Why stay in retail customer service, if you hate people so much?? I'm definitely not returning there, again, and told everyone I knew, not to go there.

Rating:

5.0

This place is great. I go out of my way to rent here because the people are efficient.

Rating:

5.0

Nice polite and friendly!

Rating:

5.0

Staff was friendly and helpful. Large inventory. Looking forward to seeing the renovations.

Rating:

5.0

Thanks guys

Rating:

5.0

Nothing to improve everything went smooth like last time. Keep up the good work.

Rating:

4.0

Lights on trailer stopped working half the trip and no it was not because of the truck.

Rating:

5.0

Team is very helpfull!

Rating:

5.0

Give KIMBERLY FROM POMPANO "The Best Office" after the renovation! She Rocks!!!

Rating:

5.0

Kim is great

Rating:

5.0

Great place to rent trailer from nice people. Quick in & out.

Rating:

5.0

Drop off area should not have personal cars in it. Appeared that inside staff wasn't paying attention to where people were stopping their cars when they came inside. They blocked both lanes.

Rating:

5.0

Beyond helpful!!!!!!!!!!

Rating:

5.0

If you reserve a truck you will get a truck unlike other rental companies. Will use no other company!!

Rating:

5.0

Bob, provided excellent service, and was very helpful during pickup and return of equipment.

Rating:

3.0

Customer service was horrible!!! Van smelled like an ashtray.

Rating:

5.0

i believe the service i received was impeckable throughout

Rating:

5.0

Everything was okay

Rating:

2.0

No One in the office upon arrival. Did not honor reservation i made by phone. Switched me to a van and overcharged me.I Travel for a living,I rent cars through National but decided to try uhaul. It was a Horrible decision on my part. my Name is John Mazzurco 331-232-9683

Rating:

5.0

Kim is an amazing employee. She knows everything about the business. She is very knowledgeable and helpful and has great people skills. Excellent customer service!

Rating:

3.0

Understaffed. Girl working there has attitude.

Rating:

5.0

Excellent Customer Servvice

Rating:

5.0

Could not have been any better. Great people and service!!!