Customer Reviews for U-Haul of Pompano Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Pompano Beach

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John M.
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Customer did not leave a comment.

Ryan C.
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Don't mislead people with a flat rate and then hit them with charging them by the mile. I have rented many, many UHauls and NEVER have I been duped like this... EVER!

Sharon J.
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Richard and Bernard made the process quick and simple. Upon returning it I didn't get the young man's name, but he made that process easy as well. This jas been my choice of rental location for the past and I've always had a great experience. They staff is very personable.

David M.
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Customer did not leave a comment.

Ulises A.
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Customer did not leave a comment.

Danilo S.
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Lakeisha A.
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Your worker that yesterday was awesome. Very helpful great conversation and helped a friend and I very well. Thanks!

Frank B.
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Customer did not leave a comment.

Elba G.
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Nothing. The service here wa outstanding ??.

Tiffany W.
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New suggestions is always great but honestly this location is really amazing they do a great job I would definitely recommend to others they made my move in date go smooth thanks U-Haul and staff

Michael R.
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Customer did not leave a comment.

David A.
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You have a guy by the name of Robert Abreu at the andrews ave location in pompano bch fl. The guy gos out of his way to help you. I will continue to use that store even if its not where i am at that time. You got a good one there. Thanks Southern Grinding services

Kevin C.
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This is the best Uhaul location fast friendly and lots of good clean working equipment

Valarie R.
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Customer did not leave a comment.

Marisse D.
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Overall good experience. Trucks were available for upgrade, no hassle .. only con... long wait time. I’d still go back.

Sabina D.
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Have more staff during the peak hours.

THOMAS K.
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The number one reason I keep going back to this location is Richard Schwartz. He is personable, efficient and helpful. In South Florida, good customer service is hard to find. I heartily commend him!

Giovanni R.
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Customer did not leave a comment.

wanda K.
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Mr Schwartz was very nice and courteous. We would come back to that location. Thanks Mr Schwartz.

Ruthie L.
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Worker to have a better attitude and better customer service skills

Tundra K.
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The cab of the truck had roaches but other than that the service was great!

Paulo C.
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Everything is great. Congratulations to all!!

Kevin C.
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Keep doing what you are..

Christie C.
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I have used this location several times in the past few years and the service is always great! Staff is fast and friendly and driving the trucks is fun!

Andrea H.
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Customer did not leave a comment.

MICHELLE S.
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This most recent experience was great nothing to report for improvement staff was friendly and helpful

Nicolese C.
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Juan R.
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Jennifer D.
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Jeffrey C.
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Candace G.
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Oscar P.
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Skander B.
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Great service every time I use this location

Robert L.
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Customer did not leave a comment.

JOAQUIM F.
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Excellent stuff and services

Laverne W.
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Customer did not leave a comment.

Stanley T.
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I was charged $58.77 when I returned the equipment. But later I find that an additional $3.00 was charged to my credit card. If it was for gas, I returned it with more gas than I was given so it is unjustified. Moreover, I was given no notice when I was at the location that my gas level was anything other than adequate, nor was I given any indication that my charges were anything other than $58.77. No receipt for $3.00 was given or emailed to me so I have no explanation for this additional charge.

erik G.
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Customer did not leave a comment.

Omar S.
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Nothing everything was great

Robert G.
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Customer did not leave a comment.

Hernan T.
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Very good service. Excellent

Mark A. H.
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Customer did not leave a comment.

Michael W.
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Because of your computer system issues, along with staffing schedule, it took 30 minutes to check the vehicle out, and 20 minutes to check back in. The whole 24/7 concept was completely inept.

Kelsey P.
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I don’t remember his name but the guy helping was great. He was super helpful, and even with Having problems With the app, he handled it and was awesome about it. Thank you!

Christian C.
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Customer did not leave a comment.

Gheorghe R.
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Customer did not leave a comment.

Carmen C.
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I dropped the truck off at this location...The girl took the keys, checked the fuel and the mileage, but never did a walk around the truck and a week later I noticed I was missing my lock, which they probably still have...So I lost a lock, but the service was ok overall. I'd really appreciate it if they returned my lock or at least gave me a call back to say they have found it.

JUDITH M.
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Customer did not leave a comment.

carvalho M.
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Everything was amazing. But, I payed for this service 52.26 as showed in the contract. I just saw my bank statement and shows a hold made by you in 22.41 dolars since January 25th

Christian C.
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Customer did not leave a comment.

RAFAEL C.
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Richard the Manager/Owner VERY GOOD service!!

Christian C.
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Customer did not leave a comment.

Elies C.
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bitter experience, I rented a truck and when I went to return it, they charged me 45 dollars out of the 100 that I had in the background of my credit card, they had to return me 55 dollars, that is, they only had to charge 45, but they charged the 100, and when they I was told that they had given me the cash back, which is a lie, I made a case (# 2563603) on January 29, 2020, they said they would answer me in 48 hours, today February 43 I still have no answers, I feel ripped off and stolen

mary grace M.
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Customer did not leave a comment.

CAROLYN H.
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Customer did not leave a comment.

Michelle M.
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Sarrah was rude when speaking about extending my rental. He was also very short when we dropped it off. We went back to try to add a dolly to our rental and another associate rolled his eyes and said he would have to rewrite the entire contract. Not a positive experience.

justin J.
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Customer did not leave a comment.

Junior F.
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I don’t see any room for improvement because everything was great.

MARIE C.
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Great customer services from Sample location and Andrews location...

Chis E.
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First class service. This location is excellent in every way, Robert, who dealt with me was efficient, friendly and helpful. I will recommend all my biker friends! Thank you

erik G.
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Customer did not leave a comment.

Lily L.
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I can’t think of anything . . . This Uhaul location is simply THE BEST around. Thanks again !

mary H.
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Get trucks serviced light for engine kept coming called for help and was told I had to wait for roadside serve why would I want to do that I rented the truck to move all in all a bad experience was told by customer service would give me a call but never got a courtesy cal or anything at the return agent did say he got message to call me but they didn’t have time.

Luciano S.
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Customer did not leave a comment.

Leigh R.
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georgenna P.
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Akeel R.
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Ana S.
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Thomas M.
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Reno E.
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Ramesh N.
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Richard was very nice and helped me to have a great experience with renting 10' van.

Chittakone K.
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Customer did not leave a comment.

Susan R.
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Don’t ask a woman to take photos from outside the vehicle after dark in an area like this location. If I had known ahead of time I would have taken the photos in a more populated area.

jesse S.
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Yeah so the intital fee for the pick up truck is advertised at $19.95. Now I know that the price will change due to mileage (I only totaled 19 miles and had the truck for 3 hours btw) BUT, I was forced to buy the 11 dollar insurance and returned it with no issues and was not offered the 11 dollars back.. so then the tax and mileage brings me up to $51...more than double the advertised price. Not super happy about that. Friendly staff, clean vehicle.

Loubens A.
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Nothing Richard was Nice to Me... but his helper need to be replaced asp

Sharon J.
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We've always had a great experience with this location.

Pilot Training A.
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your per mile charges were 1.19 and budgets is .79. This would have been 43 less expensive with budget. Over 22% less. Now we know I doubt we will be back unfortunately

Luis R.
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Customer did not leave a comment.

DAVID M.
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Ala N.
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N/A

David B.
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Customer did not leave a comment.

Elizabeth R.
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Steven M.
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Great experience. i would still like to see a tongue lock, to make stealing the trailer difficult...........

Alex J.
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Service was great

robert S.
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trip from hell. bad equipment. impossible road service.

Richard S.
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I set up online. Employees didn’t seem to know anything

Maria M.
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I returned my rental on 12/31/2019 and the night manager was AWESOME very friendly and very nice.

Laurence B.
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Customer did not leave a comment.

David W.
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Peter R.
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Professional, clean, and efficient. The return app for 24hour service is awesome. I will for SURE use your services again.

Mark H.
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Customer did not leave a comment.

Christian S.
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very good services!!!

Lana B.
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Customer did not leave a comment.

Betsy V.
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There was only one running late no regular headlights so we had to drive with the brights on. I told the gentleman when I returned who said that he would take it in to have it fixed right away.

Nicholas S.
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Waited half an hour in the lobby for service. Only 1 very slow lazy person behind counter. Then their Computer froze causing further delays. Lazy don’t give a damn attitude of employees. Did not give paid for equipment rental dolly. Blamed me for not doing their job. Zero accountability or concern for customers. Laziest staff of a business I have encountered in years.

Lily L.
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My favorite U-Haul location. ! Great customer service; well run; fast and efficient check-in's and check-out's. Thanks again !

ihc B.
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Customer did not leave a comment.

Steven M.
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You did great job, thanks

Steven M.
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Bob identified a wiring harness issue before it became a problem

Randall W.
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One employee extremely rude and stated that I waa going to have alot of extra charges because blankets were not folded. All the blankets were folded and in the truck attic. He stated he could see from there that they werent. I told him step into the truck and I would prove it. He just walked away and made other employee deal with it. All of the blankets were folded! Rude, lazy employee!

timothy j. | Overall Experience |
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I was pleased with everything. Tim

No reviews have been submitted for this location.

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