Customer Reviews for U-Haul of Ravenna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Ravenna

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Bonnie T. on

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Customer did not leave a comment.

Douglas K. on

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Trailer roof was leaking all the way down front to back on right side and of course it was raining

mike H. on

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Excellent customer service. Very nice and helpful staff during both pick-up and drop off.

Lawrence S. on

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Customer did not leave a comment.

Leonard C. on

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The truck was all over the road something was wrong with the front end

Mark C. on

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Guy who got my trailer ready was GREAT. A little annoyed that your system took so long to get me checked out. That said, I love the mobile check-in for after hours drop off. Thats a great new feature.

Tammy B. on

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Customer did not leave a comment.

friends of R. on

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We are always VERY satisfied with our rentals.

DEB S. on

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Ravenna was great. Streetsborro oh was a disaster. Twice in 2 weeks. Truck but there rude employee. 800 customer service lied to me twice and hung up on me times 3.. Scheduling Dept lied. Worse experience ever.. Twice in 2 weeks and both time horrible..

Virgil R. on

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Your store was closed at my schedule return time. I was told that if I had it back when you opened that would be good. You still charged me for the second day. Not right. I doubt that I will rent from that store again, at least not a van.

Jeff H. on

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May b more help n garage

lonnie W. on

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Customer did not leave a comment.

Marjorie G. on

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I tried calling the location the day before my pickup to inquire about the ball hitch, since that was not an option online. Instead of the location, I was connected to customer service. They said that they would get a message to the location and that the location would call me back. The location never called me. When I went to the location, they did not ask about my call. Then after some misunderstanding on my part about ball hitches after I left the lot with the rental, the truck was not going to work for my needs. I ended up returning the truck and using another option. I'm frustrated that I had to pay almost $60 after trying to sort the situation beforehand. Also, the location rep continued to say that 1 7/8" balls were not available. Although 2 weeks prior, I had rented a truck with an adjustable hitch 1 7/8" or 2".

Mary C. on

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Very pleasant and no need for improvement

Jodie H. on

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Customer did not leave a comment.

RODNEY S. on

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Send notification when truck is ready.

Jason A. on

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Very friendly and informative staff.

Theodore H. on

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Fast check out and return. Equipment was in good condition.

Dale H. on

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Customer did not leave a comment.

roy W. on

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Davan D. on

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The person who helped me was great...thanks for making my day that much easier much appreciated.

Laura P. on

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Nice guy helped us.

Susan S. on

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Customer did not leave a comment.

Jon G. on

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Suzanne E. on

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Top notch customer service...we would without a doubt recommend this location to anyone who needs a rental. It was probably the best experience i have ever had renting from uhaul. Thank you so much.

Jason A. on

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I filled out all of the required items online and when I went in the store there was a lot of repeating the same process I already filled out.

Karen C. on

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We used the after hours drop off so did not see inside or personnel

Michael B. on

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Customer did not leave a comment.

Pam K. on

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Very professional. Great customer service.

GARY H. on

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Customer did not leave a comment.

Scott R. on

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Great staff

Jeff D. on

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Customer did not leave a comment.

GARY H. on

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Very professional and knowledgeable staff.

Sarah R. on

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Staff very helpful in managing our Ubox/trailer pickup, storage and retrieval.