Customer Reviews for U-Haul of Ravenna

1,855 reviews

6104 State Rte 14   Ravenna, OH 44266
(Corner Of Rt 14 and Rt 59 - Circle K and Mc Donalds )

(330) 297-6529

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 297-6529

6104 State Rte 14
Ravenna, OH 44266
(Corner Of Rt 14 and Rt 59 - Circle K and Mc Donalds )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Notified the location contact that the drivers side brake light was out. That was the only issue besides availability of the 20 ft iron 26 ft trucks! Need less of the smaller and more of the bigger trucks in my opinion! Otherwise great service!

Betty W. 
Rating:
5.0

Nice people

Muyad A. 
Rating:
5.0

Make sure that you check the box before scheduling a customer for installation to make sure that all the hardware to the hitch is in the box

Landon S. 
Rating:
4.0

Customer did not leave a comment.

Clifford O. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Indraneel R. 
Rating:
2.0

Payment way too high

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Kheanna W. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Always quick pick up and drop off!

Diana S. 
Rating:
3.0

Customer did not leave a comment.

Todd H. 
Rating:
3.0

👌🆗️

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
4.0

I think if somebody accidentally overfills the truck you guys should reimburse them their fuel somewhat because you guys charge extreme amount of money if he had to go fill it up.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Wash inside front windshield

sue G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

sue G. 
Rating:
3.0

Customer did not leave a comment.

Todd C. 
Rating:
3.0

We rent a Uhaul van(s) many times throughout the summer season to assist in our catering deliveries. Many times we've had to put gas in the vans before we even get started delivering. Why threaten a high fuel replacement rate if you're (Uhaul) just going to rent the van to the next customer with less then 1/4 tank of fuel??? In years past they (vans) were full EVERY time. I guess times are changing??

Scott H. 
Rating:
5.0

Return app stopped working at step 3 need to improve after hours return process.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

All working there are very kind, courteous and professional. Thank you for the job you do.

Parthina D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

The website is balky, had to enter everything twice then there were 2 vehicles waiting. The vehicle check when I picked up also didn't seem to work.

John G. 
Rating:
5.0

Customer did not leave a comment.

Heidi E. 
Rating:
2.0

I had to wait almost a hour for service when I had a reservation, upon talking to a person, they informed me they had to give the trailer I reserved to another customer because the one they reserved was not working correctly, so I had to settle with a trailer without a ramp, thus I scratched my Harley trying to load it up, EXTREMELY PISSED about the motorcycle.

Chad C. 
Rating:
5.0

We walked right in and got service right away but, when we left, there was a long line of people. There was only one person to serve them all.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
3.0

Busy Saturday afternoon, the Uhaul rep needed additional help to better serve customers

John G. 
Rating:
4.0

Customer did not leave a comment.

Clinton P. 
Rating:
4.0

Customer did not leave a comment.

Bill N. 
Rating:
5.0

Nothing I can think of everything was a pleasant experience from beginning to end

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Excellent and helpful staff.

Barbara R. 
Rating:
4.0

Trailer had mulch inside. Needed swept out

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Barry H. 
Rating:
1.0

Customer did not leave a comment.

Katia R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Customer did not leave a comment.

ALYSHA S. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
3.0

Customer did not leave a comment.

Johanna L. 
Rating:
4.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Seneca S. 
Rating:
5.0

Every thing worked very and went great !!!

DON S. 
Rating:
2.0

Computers were slow and pulling out of the parking lot was a joke

Marcia Z. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

The brakes on the truck had an issue, I told the attendant when I returned the truck and all I got was a shrug of the shoulders.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

ADAM Z. 
Rating:
5.0

I have always used uhaul and will continue to use them.

Bridgette L. 
Rating:
5.0

Customer did not leave a comment.

Marsha D. 
Rating:
5.0

Clean and fast service.

Michael G. 
Rating:
4.0

My truck had road grime and salt residue. Nothing out of the ordinary for this time of year.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Nothing I had an amazing experience with this uhaul location..The customer service was amazing and they worked with me on time extensions that I needed during my rental period..Awesome job guys..Thankyouu.

Catherine O. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

Eliot P. 
Rating:
5.0

Customer did not leave a comment.

KELLIE C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

Make sure your attendants are able to help customers in a TIMELY MANNER. Also make sure those attendants go over fuel levels correctly so your customers aren't charged

Bree E. 
Rating:
5.0

Very happy with the service

Anita M. 
Rating:
3.0

I rented this truck twice in the last two months the transmission is totally shot. If you wait for ten minutes it finally goes. It will leave some one stranded soon

JOSEPH P. 
Rating:
2.0

Started off renting a trailer. Which was messed up and apparently couldn't stay connected to my hitch. Found that out after the lady telling me it was good and driving 55mph down the road and it coming disconnected and almost wrecking. So then they gave me a truck and was supposed to be at a discounted price and ended up paying full price for. Not a great experience overall

DAYTON S. 
Rating:
5.0

The personel were great. Very heipful.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

BETH W. 
Rating:
3.0

Helped with final delivery of container information. I hired Movers and Shakers for the moving company. Excellent work!

Mario R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
1.0

One person working. Did not acknowledge me. Took 20 minutes to return truck

Francis G. 
Rating:
5.0

Everything was great

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

APRIL D. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

nothing. very good experience.

Toni R. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN M. 
Rating:
4.0

Customer did not leave a comment.

AMY L. 
Rating:
4.0

Customer did not leave a comment.

MALISSA B. 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

I was over-all Happy! The Van ran Great and was super clean and didn't smell! 10 out of 10 👍

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

We didn't encounter anyone. It was closed.

Tyler K. 
Rating:
4.0

I FELT BAD FOR THE GUY WORKING THERE I THINK YOU COULD HAVE USED ONE MORE PERSON IN THERE HE HAD HIS HANDS FULL. HE WAS REALLY GOOD, POLITE AND KNEW WHAT HE WAS DOING, SAID HE GOT BLASTED ALL AT ONCE BUT THERE WASA KINE.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

N/A

Darryl K. 
Rating:
4.0

Customer did not leave a comment.

JACOB B. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

All went well, we dropped the truck off on Sunday with the employee working. BUT on Tuesday I get a call from U-Haul asking when I was returning the truck, WHAT!!! I said we dropped it off, little frustrating.

Damon D. 
Rating:
5.0

Nothing

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Nothing, the girl at the counter was extremely friendly and helpful

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
1.0

Customer did not leave a comment.

Ariel R. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Staff very helpful in managing our Ubox/trailer pickup, storage and retrieval.

Sarah R.  |  Overall Experience 
No reviews have been submitted for this location.

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