Customer Reviews for U-Haul of Richmond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Richmond

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Aubree K.
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I always have the best experience at this location. The staff is so polite, kind and helpful. Thank you!

Armin W.
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Customer did not leave a comment.

Pamela H.
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Water leaked inside the cab on top of that the blinkers did not work and the headlights were malfunctioning (switch from bright to dim every half a mile continuously). Worst experience and unsafe.

CHRIS Y.
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the guys was simply doing his job. got the bad butt-end of the stick. gas mile gauge was wrong from the beginning and was being nit-picky about my bringing it back up to 5/8. and also claiming I went 1.8mi over, but my preferred pick-up location didn't have the truck I had so I was told to go to a different location, adding 10 more miles to my contract, later so it all evened out in the end. just simply wasn't the attitude I was hoping for, and things to be pointed out when both faults were on U-Haul's end.

Cindy S.
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The staff was amazing! The truck was dirty, no gas, review mirror on driver side kept slipping so hard to see out of. No credit for the $30 dollars of gas I had to put in the truck to even go anywhere.

Leavelle D.
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Customer did not leave a comment.

Paige T.
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I love this place! Everyone who works there is welcoming and friendly. That's why I keep coming back.

Ruben M.
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Customer did not leave a comment.

Kaysy S.
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Cecilio M.
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victor R.
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Richard M.
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Majeedah R.
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Excellent people

Robert M.
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This U-Haul location has everything one needs to make a move as easy as possible. Friendly, competent staff, lots of supplies and plenty of vehicles. I couldn't ask for better service, both pick up and return.

Thomas C.
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Customer did not leave a comment.

Caleb E.
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Your employee's were very professional and really helpful

rhina A.
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Customer did not leave a comment.

Adrianne H.
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Super nice manager. Very kind, helpful and thoughtful.

Walter J.
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The service I received was excellent !

evangeline S.
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Always great customer service. Thanks

Stefanye B.
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Excellent customer service, easy check in. .

Kimberly H.
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Reserving on your website could be much simpler. It's difficult to find the button to proceed if you don't want supplies or moving help because it's just a small link. Also some of the text on your website is oddly small and hard to read.

alisha C.
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The men were nice. All three of them, but the female have a nasty personality, when dealing with the public you must have a pleasant attitude in order to relate to different people effectively and respectfully. If she doesn't like her job she should get new one.

Rebecca B.
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Customer did not leave a comment.

Robert M.
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Efficient and friendly.

Harrison R.
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ROD B.
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Evangeline S.
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Great customer service. Thanks.

Uvy A.
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IK J.
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Evangeline S.
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Everything was excellent. Thanks.

Jenni H.
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Customer did not leave a comment.

Daniel M.
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The team was very friendly. :)

Katsuhiko N.
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They are always in exellent service. Thank you.

Kausha J.
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Customer did not leave a comment.

Lynn H.
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I just hope your company is taking good care of the employees at the Richmond California location. I’ve been going there for years to rent primarily trailers. The employees are ALWAYS friendly and efficient, that’s why I choose that sue if if location!!! They should all get raises!!!

anthony A.
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it was great

Chelsea A.
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Had a reservation at 12. Showed up at 11:40am and didn’t get a uhaul till after 12:30pm due to their systems being down. Also, we ended up having to pay cash for the uhaul instead of debit due to their systems being down. Because we paid cash, we had to put $100 down in deposit. Once we were ready to return it at the drop off location (different location than pick up) we asked for the $100 deposit back and was denied due to a miscommunication between drop off and pick up locations. So we had to go all the way back to the pick up location to receive the deposit back. Just a lot of wasted time which could have been avoided.

Alizia L.
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Customer did not leave a comment.

Luis B.
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Ricardo V.
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Email showing reservation )confirmation looks like confirmation

Sheila G.
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Erik W.
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Deborah B.
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Everything went smoothly. They even had my truck pointing in the right direction. Will be going back there again.

Heather B.
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Customer did not leave a comment.

Felipe J.
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Miguel S.
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Customer did not leave a comment.

John U.
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Truck was actually filthy on the outside. I did not notice that the driver side rear view mirror was shattered and was spider webbed, would have brought the truck back for that but after just spending 45 minutes in the yard hooking up the trailer, I had to get going. I taped a piece of mirror that I had on there and made it usable ".Oil change required" light was on for all 1,033 miles.

Dorothy F.
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Customer did not leave a comment.

Lois W.
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Very good customer service , nice location from my home knowledge representatives will use again if any need for services come up prices reasonable. Thank You

Melanie L.
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Nothing, they are super helpful and really nice. Even when I said I was in a hurry, they got me out quick.

Saul C.
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Cambiar la señora que atiende

William G.
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Customer did not leave a comment.

ronald T.
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Just having a clean truck or van means everything!! Picked up my rental and had to stop and wash the windows inside and out just to reduce the hazing that it had.

Marlin W.
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Customer did not leave a comment.

Bethany H.
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Wish we had gotten a 30ft instead of the 15ft. It would have made our move one big load instead of 2 big loads.

Carole A.
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Everything went smoothly!

anne H.
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Veronica and Anthony were great. The biggest issue is that the driveway is blocked which forced us to drive backward while other cars were coming in. That sucked and is dangerous.

Marcus C.
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Customer did not leave a comment.

Latoyia T.
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This is the best U-Haul location ever excellent customer service very professional friendly the employees are amazing the general manager Myron is the best they all need a raise for the hard work and effort

Sandy H.
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Customer did not leave a comment.

Valentino P.
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Customer did not leave a comment.

Onur C.
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The truck was pretty dirty, I had to use cleaning wipes to clean up the driver's seat and car's dashboard.

Jing H.
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Customer did not leave a comment.

Aleta M.
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Dennis H.
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Bill A.
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the service at this particular location was just fine, employee very friendly and knowledgeable, BUT, overall impression of dealing with U-haul outside of location leaves a lot to be desired. Phone employees for the most part did a good job, but some of the practices of the company don't strike me as being particularly consumer friendly.

BRADLEY B.
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Excellent service, very professional and courteous. Thanks!

Gustavo G.
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Customer did not leave a comment.

Lovella S.
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Service was great and expedited.

William O.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Diane D.
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Edward P.
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Karandeep S.
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Annie M.
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angelina C.
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daren W.
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Vehicle had check engine light and tire pressure sensor light on. Could not read odometer. Beeping whenever driver door opened even if keys were out and lights off.

Carol W.
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Very patient personnel. Careful detailed intake.

Kershan R.
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Everything was seamless and easy. They explained everything and no hidden fees or trying to sell you things you don’t need. I highly recommend this Uhaul location. I will definitely use them again if necessary. Thank you guys

Norbert T.
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Gustavo G.
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Dawn C.
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Quick and friendly service, much appreciated!

Faliu F.
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Cashier was polite. The men that handles the cleaning of the vehicle's are rude! And always insulting.

Glenn B.
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I admired the staff. Extremely knowledgeable, courteous, intelligent and professional. I would highly recommend this particular u-haul site to all my family and friends

Yvonne Q.
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Anthony assisted me while renting the truck. He was very helpful and made recommendations to me that would make the best use of the rental. He was professional, friendly, courteous, and easy to do business with. From all of the rentals I’ve had from this 23rd Street location over the years, this was my best experience yet. Thank you Anthony for representing U-Haul in such an exemplary manner. I’m sure U-Haul appreciates having you as a valued employee.

christian R.
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The guys working there are friendly and helpful and professional, it was pretty busy when i got there and it was just the two of them and they both worked hard and fast. got my truck in 10 mins. I would recommend this location. and when i returned my truck it was just another easy process. Thank you Anthony and Jerry you guys made my move quick and easy.

evan M.
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Customer did not leave a comment.

David D.
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justin G.
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The guy hooked up the trailer said the lights and everything worked . Got on the freeway 10 miles later I’m getting pulled over saying the lights on the trailer are not working only break and trim signals were working . Had to take the trailer home was unable to use it . Next day I take it back and tell the guy what happen all’s he says was he would let his boss know . Still charged me for faulty equipment that I could use

JaNay J.
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I thought the manager, Anthony was a perfect example of service excellence. He had strong communication skills, a sense of humor, very knowledgeable of the products and services available. I’ve not had this type of experience in a long time. I’m so happy that I didn’t do the mobile check in. This experience restores my faith of businesses , in RichmondCA.

Somenite V.
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Staff was friendly and kind. The Service they gave me was tremendously excellent!

Dean F.
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Customer did not leave a comment.

Maryann S.
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Customer did not leave a comment.

Bradley R.
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Customer did not leave a comment.

Juan S.
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Customer did not leave a comment.

Umeshchandra T.
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Imani B.
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Kaisaiah C.
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Great experience.

Isabel A.
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The staff that helped me was super courteous and helpful, giving good advice and supplying information.

No reviews have been submitted for this location.

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