Customer Reviews for U-Haul of Richmond

5,721 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This was not the pick up location I chose when I made my reservation. I was informed via text the day before pick up that there was no truck available at my chosen location until 10:45, my requested time was 8am. After several phone calls I was told the only place with a truck at 8 was in Richmond CA.. I lost hours of moving time stuck in commuter traffic on the SF Bay Bridge getting the truck back home. I will never use UHaul again.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JESUS N. 
Rating:
5.0

Customer did not leave a comment.

yonanith M. 
Rating:
5.0

enjoyed my experience

GEORGE H. 
Rating:
3.0

Customer did not leave a comment.

Holly K. 
Rating:
1.0

Location is under terrible management with employees who talk to customers like they are incompetent. This should not be a representation of what u-haul stands for.

Duane E. 
Rating:
5.0

Friendly great 👍 thank you

Konchok G. 
Rating:
5.0

I received excellent service from all of the staff at the 23rd street U-haul. It is well organized and the staff were very courteous.

Deborah J. 
Rating:
5.0

Nothing you are #1 keep on doing just what you are doing

Rixanna M. 
Rating:
5.0

Customer did not leave a comment.

Johnson T. 
Rating:
5.0

Customer did not leave a comment.

Shaun A. 
Rating:
5.0

Very good customer despite having a "morning rush" of customers.

Tim F. 
Rating:
4.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

Best experience

Gustavo N. 
Rating:
5.0

Inside the truck is clean and exceptional. I always go here if I need a bigger truck and the attendant is cool.

Lito E. 
Rating:
4.0

Customer did not leave a comment.

JESUS N. 
Rating:
5.0

Your team is one of the best team I have ever met They work fast and are efficient. They are great with their customers I will use their services anytime I need to rent a truck Thank you

Cyporette N. 
Rating:
4.0

The truck is too old and hard to drive

YONGZHI Q. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

Fast and efficient! As simple as that!

DANETTE W. 
Rating:
5.0

I don't think it could get any better, thx charlie

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
3.0

We had to do more driving then planned, it's cost more when we dropped it off then what we paid to originally when we picked up the truck. Very disappointed, we even brought it back a day early, no discount for the early return

Raina H. 
Rating:
3.0

Unfortunately any trouble with this location has everything to do with where it is. I have to say that my experience there was exceedingly difficult, but that has nothing to do with the staff there. They were all very professional, and worked very hard to make things work. We rented a 20' truck, and there was no fuel in the first truck due to thieves having cut the fuel line and stolen the gas. We did not discover this until we tried to fill up the vehicle. We were immediately given another truck. The staff helped us while dealing with a line of 7 other individuals returning trucks. It was hard on the staff, and it was clear that they deal with criminal activity regularly. It is unfortunate and I hope that the staff there can receive more support, as they are dealing with a very difficult situation.

Roger H. 
Rating:
5.0

Super friendly n helpful staff.

Jag S. 
Rating:
4.0

Customer did not leave a comment.

mesfin B. 
Rating:
5.0

Customer did not leave a comment.

JOAN D. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Very friendly gentleman and very patient. I appreciate the advice that was given on what to do and look for if I rent again from U haul…

Cherie B. 
Rating:
5.0

Great service

Delmar C. 
Rating:
5.0

Nothing

James B. 
Rating:
5.0

So glad I got the insurance.

Maurice G. 
Rating:
5.0

Have rented from this location several times, great people and have always had good equipment, but wanted to mention the van I was rented this time, can't fully blame Uhaul as it's also a question of build quality, but the van I had came with a really bad alignment that felt a bit dangerous at times, a busted tire pressure sensor and a seat belt that didn't want to latch without force. Vehicle was high miles so will probably be off the fleet soon, and when I addressed tire pressure issues to the store, they checked it over to make sure it was just a sensor and not an actual air leak, also when I returned it with a burnt out turn signal it was immediately dealt with. Besides this though, the location was great as usual. Vehicle was clean and minus the issues It was a very pleasant experience.

John H. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Always top notch when i use this location!

Kenny J. 
Rating:
5.0

Very friendly staff. Good work.

Andrew T. 
Rating:
5.0

Great service especially at the time of morning I returned the truck friendly and accommodating.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Ianthe E. 
Rating:
5.0

Customer did not leave a comment.

Dawone Z. 
Rating:
5.0

Staff was knowledgeable, friendly and helpful. Five stars all day!

Dirk H. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Customer did not leave a comment.

Shanel W. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Every employee I interacted with from the reservation two days before, to the efficiency of the man who handled the pickup as well as the crew were fantastic! Beyond expectations

barry D. 
Rating:
5.0

Well the man that helped me (an gentleman older but well kept), expressed how efficient I was. So for the next customer, do the online check-in and printout the information to take with you when you go to pickup the truck. This makes the pickup process go fast. All the men there were friendly and respectful. Thank You for a smooth experience. Jacqueline Perry

Sasha P. 
Rating:
3.0

When I'm in reservations on the internet side I stated that I did not want insurance. The paperwork was not given to me but was left in the vehicle therefore I found out and it was too late that the company had charged me for 2 days of insurance on the vehicle. That was my mistake for not reviewing the paperwork but I should not have been charged for the insurance on the vehicle if I stated on internet and in person that I did not want it

Ada R. 
Rating:
5.0

Myron thank you so much for helping me out with my reservation

Hugo P. 
Rating:
5.0

The employees were friendly and knowledgeable.

Breland F. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
5.0

The staff are very kind, helpful, and responsive. Thank you!

LEAH A. 
Rating:
5.0

All the employees were warm, welcoming and helpful in every way. I was in the process of moving, sleep deprived and stressed. Everyone took the time to go over everything to make sure all my questions were answered and that I had the best experience.

Allison H. 
Rating:
5.0

Nothing everything was excellent

ANTHONY J. 
Rating:
5.0

Jerry and Charles were super friendly and good humans. It was a pleasure speaking with them while returning the truck. It was a very easy dropoff after a long stressful trip!

Theodore G. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F. 
Rating:
1.0

Extremely rude staff was overcharged and when I called to get situation handled I was told there'd nothing they could do. Will never use uhaul again!!!

Milisha N. 
Rating:
5.0

The clerk was very friendly and caring for what was a conclusion of a long stressful trip. He went above and beyond customer service responsibilities.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Better security so your catalytic converters don't get stolen.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Hugo G. 
Rating:
5.0

I love U-Haul of Richmond. The entire staff is ALWAYS super friendly, helpful, and polite. There are closer locations to me, but I always have and will continue to come to this store. Make sure you retain that team!

Jacob M. 
Rating:
5.0

The staff at Richmond, CA Uhaul render excellent customer service. Very professional Thank you

Lucretia J. 
Rating:
5.0

Best experience I have EVER had with UHAUL!

Majeeda H. 
Rating:
5.0

The workers here were knowledgable and helpful.

AMIR K. 
Rating:
2.0

Customer did not leave a comment.

Bolat S. 
Rating:
3.0

Customer did not leave a comment.

Lakeysha J. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Staff were kind and helpful. Process of setting appointment online was easy and straightforward. Would totally recommend!

Stacy R. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
4.0

The front-end experience was excellent. The hitch installation was good. The clean-up of my vehicle from the install left dirty fingerprints and installation trash.

Ken M. 
Rating:
5.0

The customer service person was extremely nice and helpful. In an age where “customer service” is a thing of the past, it was very refreshing to find someone so nice and helpful.

Donald D. 
Rating:
5.0

The owner J was super helpful, answered questions, was very patient.

safi A. 
Rating:
5.0

A suggestion. Perhaps, if there is space, having a (picnic) table w/an umbrella as a waiting area for customers might not be a bad idea? The staff here were attentive, courteous, polite, and patient. They are mosdef keepers!

Kimberly K. 
Rating:
4.0

The actual experience at the U-Haul center was great, but there was confusion as to where I was to pick up the truck as it wad changed a couple days before the actual rental, but all went well at the center with checking out and returning. People very nice and knew what they were doing.

wallie M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Everything was great..

Zhuming L. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Everything was great

Madea E. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

👍🏾

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Marva G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Great Customer Service. No Lag Time.

derek R. 
Rating:
3.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Amazing people working there at this U Haul. Very positive and super helpful. I genuinely appreciate your guy's help. God bless you

Sherbir G. 
Rating:
4.0

The app was very buggy and slow.

David D. 
Rating:
4.0

Customer did not leave a comment.

roderick W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
5.0

Make sure that the app is up and running. When I got to the store, there was a line because everyone was trying to use the app but we were told it was down. The gentleman that did help me (I think it was the manager) was very profressional, polite, and helpful. It was a positive experience from start to finish. I would def rent from this location again

Oliver W. 
Rating:
4.0

There was a surprisingly long line when we arrived, but they processed through all the people efficiently and quickly.

Igor E. 
Rating:
5.0

U-Haul needs to fix the app. A few of us were trying to use it to check in and pick up our rental. However the app was not working properly.

Marvin G. 
Rating:
4.0

Customer did not leave a comment.

Erik F. 
Rating:
3.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
1.0

Ur customer service person hung the phone up on me. And never received my $50 credit because of the enconvince of a one way trip. Which I never took it one one way.

Michael R. 
No reviews have been submitted for this location.

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