Customer Reviews for U-Haul of Richmond

4847 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Trevon B. 
Rating:
5.0

Great staff clean equipment I would definitely come back here again

Velma W. 
Rating:
5.0

None

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Abelardo R. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

Over price rental

Jane T. 
Rating:
5.0

Myron and his crew run a very efficient and professional operation. I look forward to working with them all again.

DAVID W. 
Rating:
4.0

The two associates were great and had a sense of humor!

Johleena T. 
Rating:
5.0

Awesome customer service, all employees where very knowledgeable. Very thorough.

Mario B. 
Rating:
2.0

Waited 40 minutes before I was serviced. Yes I had a reservation.

Lovell M. 
Rating:
5.0

The guys that run the place do a great job!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
1.0

They gave me discount off my rental, The truck was disgusting with flies and gross liquid all over, I had to spend 45 minutes cleaning the truck before I could put my things in it, so I had hourly people standing around!!! waiting to load the truck!!! Oh well for sanitizing trucks not to mention $20 in lysol products, gloves and towels I had to throw away, big flies, little flies sooo Nasty !!! Not Happy!!!

Bryan H. 
Rating:
5.0

Great customer service and knowledgeable staff!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Becky L. 
Rating:
5.0

Everything was great. The customer service was excellent!!!

Tracy D. 
Rating:
3.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Store manager named Myron always provides me excellent service. HIs is the best !!! Thank you.

Katsuhiko N. 
Rating:
5.0

Great customer service ! Knowledgeable friendly staff. Highly recommend this UHAUL facility

Thomas B. 
Rating:
5.0

I qould recommend this location moatly because the customer service was excellent. All the employees were A list. I would never rent the furniture dolly. It was a toy and a joke. Thw advertisement ia definitely misleading and is the fault of corporate not the site in Richmond. SHAME on the big wheels.

LENISE D. 
Rating:
5.0

I have had a terrible experience with U-Haul in the past but my experience at U-Haul of Richmond was great. The staff members were very friendly; the renting process and the return were smooth as well. I'd highly recommend this location.

SAMPOORNA M. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
3.0

The side windows were rusted so I could not adjust them and the battery of the car kept dying so I had to pop the front hood and fix it twice a day whenever the car stopped. Very dangerous!

Kristen L. 
Rating:
5.0

Loved the customer, the front desk guy was really helpful and had amazing service.

Yong Qian L. 
Rating:
5.0

As always, great customer service

Lawrence W. 
Rating:
3.0

Emplyees very quick and helpful at counter and upon return!

Onika M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

yoitsu K. 
Rating:
5.0

Customer did not leave a comment.

Andre L. 
Rating:
5.0

Great team at this location.

Michael B. 
Rating:
4.0

Nothing!! They could not have been more professional, friendly, and accommodating!

Kip M. 
Rating:
1.0

Please notify your customer ahead of time of not availability of the rented moving equipment. We end up manually moving the fridge ourselves which is bad for our backs.

Amador G. 
Rating:
5.0

Great customer service! It was super busy today, a holiday, and everyone was very helpful and prompt. Will definitely be using this location again.

Madeleine S. 
Rating:
5.0

The gentleman working at the Richmond, CA. office were outstanding. They were courtesy, efficient, and polite. It was obvious they were knowledgeable of their job due to speed in which they had me into a vehicle and on my way. I was very impressed with the COVID protocol in only allowing 2 people in the office at a time and wiping down my debit card and ID after handling both items. I would certainly recommend this hub to others.

Andrell C. 
Rating:
2.0

Catalytic converter theft is rampant, need some investment for perimeter defense

Andy L. 
Rating:
5.0

Very nice!

Elizabeth G. 
Rating:
5.0

Outstanding customer service from everyone. At least 3 people greeted me and kept me informed of the process. Everyone took Covid precautions and the entire process was extremely quick and painless. The truck was spotless and I loved that it had android auto. I'll rent from here again. The gentleman behind the counter was aces - great personality and friendly!

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Drake E. 
Rating:
5.0

The guy who received the truck when I returned it was great and efficient and funny! Thanks for a good experience, and hassle free.

Sara H. 
Rating:
3.0

The cashier and extra service member gave great and fast assistance but there was one service member who gave really poor and below minimal service making my simple transaction long and arguous.

Andrea B. 
Rating:
5.0

Everyone friendly n knowledgeable n super helpful

Mohammed A. 
Rating:
5.0

The folks working this location are very nice, and have consistently gotten me in and out of there promptly.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Great Staff!!! Fast and efficient!

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Travette B. 
Rating:
5.0

Customer did not leave a comment.

Bukhari B. 
Rating:
5.0

Great friendly customer service

Justin A. 
Rating:
5.0

Nothing

Zeophia S. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Awesome personnel who were both knowledgeable and willing to help. Don't let the location dissuade you. You will be happy to do business here.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Great customer service

ANGEL L. 
Rating:
5.0

Awesome team, who is very considerate of customer's experience. I would go out of my way to rent from this location again.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

KOEUN K. 
Rating:
5.0

if you see the roaming neighborhood chicken, consider yourself lucky.

Tyler V. 
Rating:
5.0

The staff were so polite and helpful Easy check out and return Would definitely rent again

kerry M. 
Rating:
5.0

Have a sign posted along with the sign saying only one customer in the store at a time to remind customers to keep their time inside the store as short as possible. With your back to the door, a customer could miss the fact that a line is forming outside. Check in was very quick since that was handled without our entering the store. I was glad for that. The staff is very knowledgeable, friendly and helpful. I will definitely use U Haul again if I need a truck. The price was excellent.

John K. 
Rating:
5.0

Nothing all employees excellent

Erskine J. 
Rating:
4.0

Customer did not leave a comment.

Raquel A. 
Rating:
5.0

It seems that the service was excellent to me I'll recommend to anyone

JULIO R. 
Rating:
5.0

The men working at this location were so nice and friendly. My husband and I were both very impressed with how nice they were. They made us feel welcome and taken care of. I would definitely go back because of how friendly and kind they were.

Jennifer D. 
Rating:
5.0

Friendly staff.

Sekou P. 
Rating:
5.0

Great customer service!

Richard B. 
Rating:
5.0

good costumer service

JORGE T. 
Rating:
5.0

Nothing, everything went well. Communication and coordination with the u-box delivery was excellent and the easy early online check in made everything go smoothly. The staff were accommodating when I found I had misplaced my wallet and we were able to get another driver signed on and everything was able to proceed.

LANDON N. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
1.0

Not on the weekend the manager is so bad make you feel like you're are asking her for Charity and she Definitely has no people skills

ISMAR D. 
Rating:
5.0

Customer did not leave a comment.

MELVIN J. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

SERGIO C. 
Rating:
5.0

Everything was great staff was great

BOBBY M. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Leeanne A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Great customer w

Elias V. 
Rating:
5.0

I would really like to give very good credit to the employees at the Richmond location on Thursday 4/29 when I picked up the trailer and also on Friday when I dropped off the trailer. The gentleman that helped me load the trailer on the truck as well as the court lady that help me at the register, they both surprised me ALOT. Both there PROFESSIONALISM and good happy energy gave me a very positive experience. I really want them both to be recognized because I will definitely recommend that location because of them

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
3.0

Make sure the vehicle has gas and isn't on E with the light flashing. The nearby gas station is much higher than the gas station closer to where I live. Paid almost 4.30 a gallon when I could have gotten gas for 3.69 a gallon had there been enough gas to get me 1.5 miles.

Deborah G. 
Rating:
4.0

The woman working the counter was very pleasant, and the fella doing the outside work was exceedingly nice and helpful. The check-in took the most time. The yard work was in and out for pickup and drop-off. The motorcycle trailer was in fine shape and worked perfectly. And it's cheap to safely haul a motorcycle. Don't forget your straps, you can't rent them, but you can buy more.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Ninacarla Y. 
Rating:
5.0

It was a very smooth transaction - as always! Customer service here is top notch!

JOSELITO S. 
Rating:
5.0

Excellent service the trailer a all good service and clean ....el servicio es excelente te atienden muy bien las trailas siempre. Están en muy buenas condiciones y sobre todo son accesibles :) 💯 ⭐⭐⭐⭐⭐

Jose C. 
Rating:
5.0

These guys run a tight clean ship! Very professional.

Richard C. 
Rating:
5.0

Great customer service. Clean and friendly facility. I made an online reservation, I got there did some paper work and was on My way in less then 10 mins.

Eder F. 
Rating:
5.0

All the employees are good and professional great customer service

Ismar L. 
Rating:
5.0

Excellent customer service!!

Mauricio R. 
Rating:
1.0

The van was empty when I picked it up. I filled the tank to a quarter and before I drove 5 miles it was empty with the light on again.

IMARI C. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
4.0

Customer did not leave a comment.

BASHIR M. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

The person who helped was wonderful! He was so helpful and explained everything upfront and clearly. Above all his respectful customer service was top! I will be retiring to this location.

Ivette M. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
No reviews have been submitted for this location.

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