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Brooklyn ZCustomer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly and helpful great experience today .
CHERYL SI was very happy with the service. Only the area is not a very good location. But no fault of the u haul people
CODY BGREAT SERVICE and ATTENTION TO DETAIL.
MAURICE HVery easy to rent and return if you rent a truck ,desk gentlemen is very helpful and he explains on a easy way everything.
PEDRO EFast and efficient, professional
LARRY WThank you the staff was great 👍🏾
JACQUELINE PThis was the best and easiest experience ever! Thank you for taking the stress out of moving and making rental from you so seamless. I appreciate all you do!
NICOLE MWe received great, friendly and prompt service on our pickup and return of the truck. Thank you!
VIVIAN TCustomer service was great! Great and fast experience
GUSTAVO FStaff was very friendly, helpful and fast. I did discover later that the left side tire had a large bald spot and should have been replaced before renting.
DAVE PN/A my visit was awesome. Great customer service the facility was clean and organized. It was a fast easy and smooth process to rent my truck.
MAURICE Dgreat service and helped me install new ball and pin, much appreciated!
PAUL KSmelly area. Too busy for office size. Some employees more accommodating than others. Vans should have Fasttrak
GERALD MExcellent customer service
RICARDO AThe ease of using the app was great, when I had questions I was assisted immediately with no wait time. It was overall a great experience.
Tina BContinue the excellent service....
HOWARD BThank for everything
RAMON SI have always had a good experience, great customer services
JOSE LNothing service was great friendly and helpful employees
Justin SThis was my second time renting a trailer from this location. The workers were helpful and friendly both times, and the rental and return processes were easy.
MICHAEL Mexcellent staff, great service, fast
GYORGY VKeep hiring good and polite employees
Peter LKeep up the good work.
TRACY BGood job
MARIOHELADIO MI was rented a truck with only 1/4 tank of gas. I nearly ran out of gas doing what I needed to do. Then when I bought the truck back without refilling the tank, I was charged a $30 service charge in addition to the higher amount for gas. I understand about charging more for the gas. I was exhausted after moving stuff all day. I just wanted to get the truck back and didn't want to deal with getting the gas and potentially damaging the truck in the process. The gas + service charge for an 1/8 of a tank of gas was $57. That is ridiculous! That is 3X what it cost for the truck itself! I realize that it was stated on my contract about bringing the tank back at the same level, but I picked it up at night and it was dark at the rental place. The person at the place did not point this out in the contract nor did he remind me to bring it back at the same level nor did he let me know that there was only 1/4 tank to begin with. I am not very happy about this experience.
DOUGLAS CMy favorite place to come to 23rd St., Best U-Haul out there
Kelly LBetter trucks newer models
TRULEY WGreat Service thank you
JACKQUA CFirst of all it was a verbal altercation that happened between two employees when I arrived resulting in one employee walking off the job. That was very unprofessional. Secondly I was charged $84 for gas when I picked up the truck it was on a quarter tank there’s no way it cost $84 to put the tank back on a quarter. Especially when ppl cipher gas out the trucks anyway. I would never recommend U-Haul not this location or any other to anyone ever again.
Mercedes CNothing yall are already top teer in my book love the customer service
ARMON HKnowledgeable, efficient and professional service
KEVIN H¡todo excelente!
JOSE DGreat customer service. Knowledgeable about products and easy to navigate.
DOMINIQUE KThe truck was damaged, the front bumper was partially falling off. The truck could use a deep clean, I don't believe they wipe down the trucks between customers, it's disgusting.
NIKANSHA MNo comments at this time. Thank you
RANDY MManager was efficient, great personality, and nonsense in and out. I appreciated the customer service. You don't get good customer service anymore. Great team.
FRANCES BTrailer right light bulb did not work advised U-Haul staff told could not fix then just take or leave
GAVIN RThe staff gave exceptional attentiveness, professionalism, and extensive knowledge. Myron was exceptional at his job.
PETER GThe people working on richmond were nice, smily faces, and treat you like a friend. I'll definetely come back to this location
JUAN RNothing Great customer service
JACKQUA CMyron and his staff were very helpful, and the truck was clean.
CANDICE Lsales rep was great. easy to work with and helpful
RICHARD HThere was a warning message on the dashboard about one of the rear tires being low on air. It would have been nice for the check-in person to take car of that before it was rented to me.
NANCY GVery well organized U-Haul vendor. Personable & helpful while efficiently processing my rental. Thank you!
CHERI CEverything was good good service thank you
BRYAN GThe manager and his staff were professional and a hardworking team. They made my experience with picking up a car trailer easy. Keep up the good work!
RONALD FI rented a 5x9 trailer and returned it in Approximately 4 hours. The crew was friendly and helpful but 2 days later I received a call saying I didn't returned the trailer. I was emailed a receipt for the 1 day rental the same day then 3 days later another emailed charging 3 more days. Now I'll have to lost valuable free time trying to correct UHAUL's mistakes
MANUEL GHave the uhaul with more gas in them
JEFFREY Cthank you
CESAR CThe man who halo me it’s so bad
RONALDO VCustomer Service overall good" friendly Truck bad rear door bearing hard pull up, No dolly was avaliable per my reguest online, when got in truck take off gas tank completely empty not enough to make it off lot, but after complaint did get another truck had to go to another location get dolly which took extra 40 min of time" No problem with replacement truck .
RALPH MVery friendly and knowledgeable customer service. Big parking lots for one way drop off.
KELVIN LThe manager helped me to get the best rate for the rental. He was awesome!
DINA MAntoinette was great. She was busy yet acknowledged me quickly, and was able to multitask and help all customers. I was helped in a timely manner, she was polite and I would recommend this Uhaul location. Myron the manager is doing a phenomenal job with his staff.
CANDICE LNever again will I rent from uhaul. Especially from this location. Was not a comfortable good experience.
LEE R