The staff were excellent. Courteous, efficient and made me feel welcome. I can’t wait to rent my next trailer from uHaul of Richmond
Richard MCustomer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was fantastic. The 2 people working were highly competent and were great with customers.. it was busy, but most people were in and out quickly.
Paul NThe customer service was the best I've experienced, not only with UHaul but with other service companies in the area. Super friendly, happy, upbeat demeanor at getting set up and out. Fast, friendly, and professional reception on return and highly mindful of my well-being as the rain began to pour. I won't go to another shop; others should be as great as this one. Thanks so much, guys!
Miguel OThe staff at the Richmond location were great!
michael tThis was hands down the best U-Haul experience I’ve ever had, compared to my usual location. Despite my last-minute circumstances, Myron and his team had me set up and out the door in no time at all. I’ll go out of my way to rent here again in the future!
Ryan GGood person atender
Ramon SAlways appreciate this Uhaul. They always have the trailers we need. I rarely have to wait.
David MThe person help me very nice and told me that he got what I want. Great Job. Great customer service. I be back.
samuel hCheck your mileage they will overcharge you
Stefany BExcellent attendance and friendly service
Carlos MDespite being very busy the staff at the Richmond location handled everyone, including myself, promptly, politely and professionally.
Mario LAll around great service
Marika MN/A
Jason TAll the employees were friendly and had no problems. I always use this location
John IThe customer service was attentive and caring. I so appreciated the guys that helped me. They were such sweet gentlemen when they were taking care of me. As an elderly person this type of service is difficult to find these days and when it is found, it should be acknowledged.
PATRICIA SNice people, very helpful. Am going to use them again in a few weeks.
Richard RThe manager of this location is an amazing person! Uhaul is so lucky to have him!
William SEverybody are professional and friendly and the whole team works hard.
Kim BManager and young lady at the counter very nice and friendly great customer service over all love this location easy in and out no problem
TruleySunshine Weverything was very great, very friendly and good workers helped with everything. highly recommend this place
Timur FUsing the app was slow and threw many errors.
Anthony RThe fact that it cost me nearly 390 to rent a van for the weekend is too high. I’m looking into other companies. Customers need better pricing options
Stephanie BDid great, nothing wrong
David GThey are very friendly people although I wish they had someone who spoke Spanish, but I highly recommend this place, it is quick to book and affordable prices.
Alberto CExcellent work—exceptional service in lot and at counter! Thank you to all 3 there!
John WYou guys just need a bigger location, but overall you have anything we need and great customer service/support! Thank you guys 🙂
James WThe truck that I was assigned either needed a wheel alignment or a tune up. The truck was horrible to drive. I was driving 35 mph on the freeway before loading it and after. Horrible experience. My anxiety wS through the roof!
ROSA LGreat experience!!
Tanzil WLower mileage rates
Lefaye WEverything is good
Zenaida AAllways with a smile and all the help you need to have safe experience
Mark cReally friendly staff. I even left something in the truck after dropping it off after hours and was able to call them, they went to see if it was there, confirmed and let me pick it up. Great experience.
Karen HThe staff was wonderful and very helpful
Garrett GThe service is always great even the staffs they’re all doing awesome job. God bless 🙏🏼
Losa MExcellent service. Efficient and attentive. Cedric in particular was excellent. Attentive and helpful. He deserves a raise. This is the best location in the Bay Area. Going forward, I will always think of this location before going anywhere else. Worth every penny and they minimize stress by being relaxed and accomodating. I believe the shift manager's name is Destiny. She is upbeat and engaging. Great experience, and I hope this gets back to them. Give them a raise. Great team.
Myles GGood service and friendly 👍
Jose CCustomer service is always great by the young lady who works on Sunday morning and the gentleman who pulling out the trucks. Even when it’s very busy, they are still professional. D. McKinley
Donesha MGreat Service from very professional people I have Great respect for their services in taking care of their customers
Jack CThe first box truck that was given to me had low air in the tire so I had to wait for another box truck to be assigned. It was a quick process though.
Elzie CEverything went well the process was smooth they had amazing customer service I am very pleased with the location. I will return
Tiffany HAlways great customer service!
Diego AExcellent service, easy to pick up and easy to drop off
Oscar EGreat Customer Service
Jose LAll good
Jose HDidn’t have my truck that was scheduled almost a month ago ready at the location where I scheduled. Was moved last minute to a different location that wasn’t open at the time of pick up. Was sent to another location 30min away that did not want to accommodate drop off to include the offer the customer service provided me with to compensate for various issues I experienced. Overall an absolute miserable experience to have while moving. The truck was fine and other ordered items were present.
WeiWei HEveryone and everything was great
Maggie Fmothefuckers wasted 6 hours of my weekend home visiting my sick father for something that was supposed to be 30 minutes. i called in, made sure everything was set, did my “research” and due diligence, but uhaul still fucked me. don’t use this service, these assholes had me bouncing around 6 different uhaul locations
Gabriel CGreat job!
Curtis Sgreat service
MARIOHELADIO MReally really I like the service always nice thank you *****
Khaled GFriendly and super efficient. Please recognize these employees for the way they reflect positively on the U-Haul brand.
Kandi Finside the trailer was very clean. The outside had mud caked on it.
Steve WEveryone was so friendly and helpful. I pulled up, they attached the trailer and I was off. When I returned, they unhooked the trailer, emailed me my receipt and I was out of there.
Crystal WThey opened at 7am. I thought I woke up to late to call, but I called anyway at 7:40. Had a truck reserved by 7::10 for a 9am pick up. Picked up my truck on time, check in, review.of the contract, paying for the truck, completed the transaction in the timeframe it should been. I wasn't in a rush. But most important the person helping me wasn't rushing or working from an unorangized or unprofessional manner. Each time I have used this Uhaul facility the staff continues to show their growth in professionalism.
Nicole DMuy buen servicio gracias!
melvin cIt was the best moving experience I have had in 23 years excellent from start to finish.
Veronica BThis is how it should be done!! This location and the team there are Straight up professional and customer focused. Get you in and out, listen to your needs and ask the right questions. Have used this location numerous times and will continue to in the future
Lawrence WI am a faithful customer to this location. To notch service Very professional manager there. One in a million Give this guy a raise and keep him there
Frederic CJust keep doing the good service to customers. God bless 🙏🏼
Losa MEcselwmte
Rigoberto RWhen I returned my truck the young man that helped me just check my truck in and made me wait for my receipt by going inside and waiting for another associate to help another customer before I could get my receipt. The guy should have finished helping me, but instead he start cleaning the truck when there was at least 10 other trucks to rent and three people working. Bad customer service. Thx
Nivette a