Customer Reviews for U-Haul of Richmond

4751 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

BASHIR M. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

The person who helped was wonderful! He was so helpful and explained everything upfront and clearly. Above all his respectful customer service was top! I will be retiring to this location.

Ivette M. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

The team at this location are really terrific people.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

ESTHER P. 
Rating:
5.0

Customer did not leave a comment.

Joel F. 
Rating:
1.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

LATRINA A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Staff was fantastic. They were efficient, knew what they were doing, and were friendly and helpful. I've already recommended this location to a friend...

Scott H. 
Rating:
5.0

Great staff, explained all the components of my rental request. Actually this was a fun visit as I really had some down-to-earth conversations with your Associate.

James B. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
1.0

Manager berated an employee in front of customers using profanity, every curse word you could think of. Was super aggressive, swearing and yelling at an employee. Seems like a toxic workplace run by an aggressive manager. This place needs new management. They are toxic and employees seemed to be afraid of the manager. Serious suggestion, get fresh management in...

Nicolas B. 
Rating:
1.0

The truck was dangerous for the road. They charged me for gas when I was to get the truck because I didn't know what was with. They said that they drove and nothing was wrong. It's was a piece of junk.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
1.0

My trailer locked up in the middle of the freeway and almost got me in an accident.

Ali A. 
Rating:
5.0

Front right blinker light bulb is out

David T. 
Rating:
4.0

Great staff

ROGER K. 
Rating:
5.0

I was very happy that for both pick up and drop off, I was in and out in minutes. The staff was friendly and efficient. I can't think of any way that things could have been any better.

Martin B. 
Rating:
5.0

Heeat customer service always

Joselito S. 
Rating:
5.0

The lady's in the from Deas Are awesome

OSCAR R. 
Rating:
3.0

Rented items were not in the truck and needed to be added during check in. Gas and milage were not correct during check in which caused delays. The staff was very helpful and good to work with, but the process itself had some hiccups.

DANIEL W. 
Rating:
5.0

THE MOST ATTENTIVE STAFF I'VE EVER WORKED WITH. TOP TIER...THE BEST U-HAUL LOCATION

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Staff was very friendly, knowledgeable, helpful and bright.

David L. 
Rating:
1.0

What is the point of reserving a 17" truck and end up getting a 10" Not the first time also.

Cristhian R. 
Rating:
1.0

Unprofessional and the worse experience I received from uhaul I will never rent from uhaul again and I will not refer anyone to them. The Richmond, CA location is the worse

Tiffany J. 
Rating:
5.0

The staff was very professional, helpful, and nice. I highly recommend this location.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Angel L. 
Rating:
4.0

We used the online reservation and everything was ready when we arrived.

Michael M. 
Rating:
5.0

No comment they were all professionals the way I was treated., Fast and Reliable with courtesy.. Thanks to Myron and Gerry.. In and Out.. No waiting and I'll recommend to friends and family

Rodel B. 
Rating:
5.0

Keep as it is!!

Martin R. 
Rating:
4.0

The gentleman working were professional and kind. Would recommend this location over the Berkeley one off of 6th street where I usually go.

Emily H. 
Rating:
5.0

Staff was friendly, pickup was easy, dropoff was easier! 10 stars A plus. 6/7 with rice.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

The employee that helped with the drip off was very kind and pleasant!

Kristen P. 
Rating:
5.0

myron has always treated me & my family well when renting from his store, he has great customer service & very pleasant

Derrick F. 
Rating:
4.0

Very efficient place

TROY C. 
Rating:
5.0

The program is very well ran.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

eleana C. 
Rating:
5.0

Fantastic service. Nothing to improve on in my opinion

Bryan J. 
Rating:
5.0

The staff at this location were very professional, friendly and helpful. I'll give them 5 plus stars

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

ALL STAFF who helped us were EXCELLENT. I wont use another U-Haul location anywhere near me for my future travel needs. I appreciate everything that was done for us.

Wendell P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Great people. Work diligently to make sure that your rental is ready on time. Takes care in hooking up your trailer to your vehicle. Maintains clear paperwork and fully explains the rental process.

Jamie G. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Hillary J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
Rating:
5.0

Jerry went above and beyond with excellent customer service!!! He greeted me as soon as I pulling in the parking lot and assisted in a professional and courteous way and had me in and out in what seemed like seconds cannot say enough about how well Jerry and the team at the 23rd st Richmond, CA location treated me. I definitely will be back, they have a customer for life!!!

NOAH P. 
Rating:
3.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Always great customer service. Friendly and staff does not speak with foul language.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Akiminia M. 
Rating:
5.0

Customer did not leave a comment.

Mayra F. 
Rating:
5.0

Customer did not leave a comment.

Velma R. 
Rating:
5.0

None

richard C. 
Rating:
5.0

Everything good,

Matilde R. 
Rating:
5.0

Great customer service in processing the rental truck. Will go here again!

Jose M. 
Rating:
1.0

I was told by the uhaul employee that if I overfilled my tank, I would get the credit back. Therefore I filled the tank up and now I'm being told I do not get any credit. This is insane!! I'm beyond upset and I will never be using uhaul again. Prior to this I was an extremely loyal customer for over 5 years

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Need to add a fence around the property, the customer was excellent

Kenneth L. 
Rating:
5.0

The customer service is superb and I'm always greeted with a smile.

Caleb M. 
Rating:
5.0

Customer did not leave a comment.

Carsten S. 
Rating:
5.0

The guys working there were very courteous and helpful. I also appreciate their lightheartedness.

Victor Z. 
Rating:
5.0

Customer did not leave a comment.

Reginald V. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE H. 
Rating:
5.0

Very professional, helpful and friendly service from the staff.

Suzette D. 
Rating:
5.0

Customer did not leave a comment.

mj B. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

DOMENIC B. 
Rating:
5.0

Always great service at this place!

Joselito S. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

I have rented at this location in the past, and the process has always been quick and smooth. From the Manager to the office staff, I have always felt I have been well served.

Stephen K. 
Rating:
3.0

I'd say Uhaul is the worst, but the only thing that prevents me from saying that is I can't think of a competing company. This location's staff needs better phone manners. Instead of being courteous, the customer service agent I spoke with was amazingly condescending, telling me that if I didn't like their terms then I could take it or leave it. The. Worst.

Babette C. 
Rating:
2.0

There were roaches in my truck I was using. I didn't notice Until AFTER I put my couches in the truck. And had returned the truck to the site. That's when I noticed them in there. Honestly I won't be reserving no-more rentals through this site.

ADRIANA L. 
Rating:
5.0

Customer did not leave a comment.

Oliver G. 
Rating:
5.0

Text notifications about change of location. I had my pick up location changed twice in one day. The first one was fine because it was in the same area. I missed the second call/voicemail because I was getting everything ready and driving to the new location. They changed it to a location 15 miles away, which would have greatly cut into my time because traffic is heavy during that time of day. Also it would make me add more mileage onto my drive from having to double back.

WENDY H. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
3.0

Customer did not leave a comment.

Katharine J. 
Rating:
4.0

Customer did not leave a comment.

Cristiano S. 
Rating:
5.0

Everyone was pleasant and helpful. thanks!

Tracy W. 
Rating:
5.0

Excellent customer service

Stanley S. 
Rating:
5.0

Myron Spraggins was very helpful, professional, and courteous. He even provided me with a wipe to sanitize my CC and hands. The person who hooked up my trailer was very courteous, friendly, and personable. I hope UHaul recognizes what valuable employees these 2 employees are!!

Stephen M. 
Rating:
1.0

some girl who works in the front needs some training. she tried to refuse me service due to me stated I would complain about having to wait so long with 3 ppl in the office and two ppl having one person while a line was forming in the back. also found out she was an assistant manager. the manager stepped in and told me he would service me not understanding why she would refuse me for no reason. WILL NEVER USE YOUR SERVICES AGAIN

Shayla F. 
Rating:
5.0

Dudes real honest and helpful.

Daniil M. 
Rating:
2.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

STANLEY S. 
Rating:
4.0

The customer service was excellent.

Prado G. 
Rating:
5.0

Great Customer Service, Clean Truck and Fast Service Myron, Tony and Veronica

Candice L. 
Rating:
5.0

Customer did not leave a comment.

RENE B. 
Rating:
5.0

The guys were super friendly and professional and I will definitely use this place again.

jeremy W. 
Rating:
5.0

great service

David O. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
No reviews have been submitted for this location.

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