Customer Reviews for U-Haul of Richmond

5,459 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I specificlly go to the U-Haul in Richmond for all of my needs. Each and every time I go there, the staff is very professional.

Joseph K. 
Rating:
2.0

Customer did not leave a comment.

Hensly F. 
Rating:
1.0

Staff was very unprofessional, Rude and not at all on task

cecilia H. 
Rating:
1.0

Customer did not leave a comment.

Tina L. 
Rating:
5.0

All the staff at this location were very helpful and went above and beyond. Thank you for your excellent service!

Edde T. 
Rating:
5.0

Just keep 💯 in customer service and your smile 😃 😊

mazell S. 
Rating:
1.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

I was very impressed with the General Manager, he was very helpful and friendly. The staff was also very helpful and pleasant as I was getting acquainted with the vehicle. 5 Stars for this location.

Joseph H. 
Rating:
5.0

It was the best U-Haul experience I've had. Everyone was top-shelf

James K. 
Rating:
5.0

Customer did not leave a comment.

BONNIE C. 
Rating:
5.0

Charles was lovely

robert H. 
Rating:
5.0

Customer did not leave a comment.

Laurel H. 
Rating:
5.0

Customer did not leave a comment.

Dat V. 
Rating:
5.0

Mr General Manager and mr. Jerry are fantastic, they always try's to support the Customer!

Shailendra N. 
Rating:
4.0

Customer did not leave a comment.

Omar O. 
Rating:
5.0

The location was super busy (I think they were short-staffed) but the folks working that day (Saturday June 11th) communicated well with customers, saying who was next, and you never felt ignored or even like the wait was long. This is the third time I've picked up or dropped off at this location.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Eugene E. 
Rating:
5.0

The staff were really helpful and accommodating, glad i came to this location.

Daneshea M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Urana J. 
Rating:
5.0

Your staff was kind & accomodating.

Kris G. 
Rating:
5.0

Nothing to add at this time. Excellent service! Thank you!

Danette W. 
Rating:
4.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

erskine B. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
4.0

Customer did not leave a comment.

Misty L. 
Rating:
5.0

All 3 men working on 6/5/22, were absolutely great! Helpful, kind, courteous. However, the app Uhaul uses to return the truck after hours was a nightmare. I even switched to Uhaul's wifi and I stood outside in the cold, as did another customer trying to complete the truck return! Thank God the Security guard driving a silver Acura, also very nice, told me to just return the key and she would make sure to let Uhaul know what happened. The website was a nightmare to deal with but the customer service from the guys working that day was exceptional.

Raquel O. 
Rating:
1.0

The van died 2 times the 1 tire was getting flat and the was a check engine and check tire pressure. And then u haul insurance we called waited 1 hour no answer we had to ask someone to give us a jump. We always use u haul and this was the first time we had a bad experience

Daisy M. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

The staff is very accommodating and awesome!

David W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Shaylyn K. 
Rating:
5.0

The friendliest most helpful team. Gave me all the answers I needed before I rented and really tried hard to make it a great experience.

Jeffrey C. 
Rating:
5.0

The manager at this location was outstanding! Very friendly and helpful. He refunded us for a portion of the gas since the tank was empty at the start of our trip. His staff was friendly as well. Great service all around.

Kambiz N. 
Rating:
1.0

It was the worst U haul experience I have had in 30 years. I reserved a 17 ft truck, appliance dolly, hand truck and pads. Upon arrival “Miller 17 foot truck? Yeah we don't have that”. What do you have? “15”, appliance dolly? “Don't have that” hand truck ? “Don't got that” , pads? “No” any other locations? “Berkeley” what time do they close? “Ten minutes “. Where else might have a n appliance Dolly? “Home Depot rents em”. No apologies, perfectly happy to tell me “don't have that” for every item just could not care less.. As a business owner and customer I was offended

Ashley M. 
Rating:
5.0

Best customer service I've ever had hands down.

Jerry T. 
Rating:
5.0

Nice guys working there!

FREUD F. 
Rating:
5.0

It's a really busy waited long but excellent

ramesh B. 
Rating:
5.0

Everything is GOOD thank you for the good service,and the people work there they are very friendly, thanks?

anthony D. 
Rating:
5.0

Customer did not leave a comment.

Aisha R. 
Rating:
3.0

Everything seemed messy and all over the place, but the staff were nice and helpful. Mostly, it's the U-Haul app/online check in that was frustrating. My poor experience with using the online portion of the reservation is enough to make me look elsewhere next time I need to rent a moving truck.

Marc C. 
Rating:
1.0

I waited 45 minutes to get my rental, after checking the pictures and approving the equipment but adjusting the miles, I leave only to realize while trying to load the truck the location never provided me with a lock. I called the location and waited another 32 minutes for anyone to pick up the phone. Only to be told I should've checked the pictures and saw the tiny lock was missing. It was just a shit show, from beginning to end. At drop off again only one associate like from the beginning was helping people check in and out so that took forever again. As you can imagine multiple trucks lined up leading all the way outside to the street.

Alejandra G. 
Rating:
5.0

The employees were hands down the best Uhaul employees I have encountered. Excellent customer service. Professional and very organized. The check in and out process was seamless.

Andrea A. 
Rating:
5.0

Good service at this location

Reynald V. 
Rating:
4.0

I Recommend that those renting have some other places to park their cars other than on the lot. Although, I guess it's dufficult when Noone can drive them there to pick up and return. Just a thought that you probably can not do anything about in order to get as much business as possible....Thank you for your caring and professional service and attitude at your 23rd Street facility in Richmond, CA

Gloria M. 
Rating:
5.0

The staff here is the most professional and courteous I have ever dealt with. I look forward to renting from this location only every time!

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

NOMAN Q. 
Rating:
2.0

Customer did not leave a comment.

Robin H. 
Rating:
4.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

Marquita B. 
Rating:
5.0

Spectacular customer service

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Billie B. 
Rating:
5.0

Excellent service from the manager and lots of heart from the team. The guys do an excellent job of making you feel at home.

Brent D. 
Rating:
1.0

I reserved a Uhaul 10-footer and an auto transporter for 5/20/2022. I called multiple times to confirm that both the auto transporter and the 10 foot truck would be at the Oakland Uhaul location. I get to the Oakland Uhaul location and then they only have the truck, not the auto transporter. They then tell me to drive another 45 minutes in heavy traffic to this Richmond location to pick up the auto transporter. The man checking me in (African American male, shaved head, glasses, and a silver/black watch) was rude. I asked him a question about the insurance and had to ask again because he was not clear about it the first time. So when I asked the second time, he started making hand gestures and said "Like I already told you before....". Then, he just reaches over and selects the $30 insurance without me confirming I wanted it! Another guy was in the parking lot hooking up the Uhaul while smoking a cigarette. When I get to the truck and trailer, he left the doors open with the radio on the maximum volume. I had to cover my ears to get into the truck and turn off the music.

Milad H. 
Rating:
5.0

Customer did not leave a comment.

SU SI H. 
Rating:
5.0

Truck was clean but ride was very rough,bumpy but the employee explained that was normal for truck....thanks

Lore M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
1.0

Employee told me to park and leave keys and offered no help or further service and no receipt of drop off.

Jonathon C. 
Rating:
5.0

Customer did not leave a comment.

eliseo P. 
Rating:
5.0

The manager is always very nice and polite. The guys that take care of the returning trucks excellent service as well.

JUAN L. 
Rating:
5.0

Everyone was extremely helpful. From the gentleman who helped me in the morning ti the guys who received the trailer.

MARCELO O. 
Rating:
1.0

They should have let me know my car would be burgalized before I left my car parked there and I would not have left it there. So, I've told all my friends not to go there and they will tell all their friends and I will also post it on Fackbook too.

Sammie C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Inform of the self check in requirement for after hours drop off of equipment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Mr. Myron and his team at the 23rd St. Richmond, CA location were extremely professional, very accommodating, and genuinely friendly. I was running late due to work meetings extending beyond my control. When I contacted U-Haul to inform them of my circumstances, Mr. Myron was not only kind, but more than assured me that my reservation would not be cancelled and would ensure that all necessary “adjustments” to the reservation would be updated to align with my schedule. Upon my return, his team were waiting for me and quickly processed my paperwork so that I could attend to the rest of my errands. Please convey my appreciation to Mr. Myron and his team and also express my commendations for their services to Management on my behalf! Thank you!

Rachel L. 
Rating:
5.0

All good. Thanks for the great service.

Richard T. 
Rating:
5.0

Nice.

Rinchen L. 
Rating:
5.0

Excellent overall service!! Keep it going guys!!!

Juan S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

When items are reserved online it would be nice to actually have it available when you come in to pick up instead of a 1st come 1st served basis.

nakea A. 
Rating:
2.0

If the U-Haul contracts specifies I can pick up the equipment 24/7 and I have a reservation beginning at 8:00am, I should be able to pick up the equipment at that time whether you are open are not. I don't think individual U-Haul stores should be able to "opt-out" of the 24/7 truck-share because it's not convenient for them.

FRANKLIN M. 
Rating:
5.0

Customer did not leave a comment.

Billie B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Super friendly and smooth transaction!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Wallace H. 
Rating:
5.0

Stop overcharging for gas

Rixanna M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS G. 
Rating:
5.0

Customer did not leave a comment.

Eriverto G. 
Rating:
5.0

Very helpful I love the experience

zachary W. 
Rating:
5.0

I've rented at several locations over the years. Service here was excellent! Well staffed and organized. Myron Spraggins very helpful in returning equipment and explained insurance claim process. Also loaned me a utility dolly free when appliance dolly not available. Excellent.

Dan R. 
Rating:
5.0

Service was excellent. U-Haul Share. Com did not work when I returned Van. I think signal issue. Next day. Store manager Mr. Myron helped me. Thank you.

Katsuhiko N. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Efrain Enrique C. 
Rating:
5.0

Customer service on Richmond location was 100% satisfactory, the front office person was respectful and professional, the person who help me to hook my trailer was respectful and professional too.

German L. 
Rating:
5.0

From the Owner, who was on sight, to everyone else working there, the level of friendliness and helpfulness was really eye opening!! This will be the U-Haul center I'll come to when I need to rent my next trailer.

Jeffrey P. 
Rating:
5.0

Naw, they were fast, dealt w a bunch of customers in good time, and made it super easy. Check in as well. I would actually go here over trying another location. Aces. Thank you, Stephen

stephen H. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
No reviews have been submitted for this location.

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