Customer Reviews for U-Haul of Richmond

4925 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. Very promot

Yuan L. 
Rating:
5.0

Perfect service

Gabriel V. 
Rating:
5.0

Did Nice job

sumit G. 
Rating:
5.0

Customer did not leave a comment.

Miralem S. 
Rating:
5.0

Professional and courteous! Excellent!

Freda B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Staff were very helpful, professional, efficient and made my experience very pleasant and stress-free.

Alfred C. 
Rating:
5.0

The customer service was excellent

Lacy D. 
Rating:
3.0

Customer did not leave a comment.

Vivek G. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

Cedrick S. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Expert service attention to safety. Adding a lock for the truck back door was awesome! Thank you to the whole team at Richmond U-Haul!

Kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Tabitha O. 
Rating:
5.0

Customer did not leave a comment.

Charis B. 
Rating:
5.0

Very friendly and accommodating staff. eager to help customers

Eveline V. 
Rating:
3.0

the location was fine. The staff was excellent. The truck was in terrible shape. My reservation also got screwed up beyond all belief. I was supposed to pick it up 2 miles from my house instead had to drive 40 miles out of my way. I also wanted furniture pads and they had none for rent

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Bruno S. 
Rating:
4.0

The staff is the best

THIAGO D. 
Rating:
5.0

Customer did not leave a comment.

Byron T. 
Rating:
4.0

The employee who hitched the U-Haul trailer to our truck was exceptionally skilled and personable.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

Nai S. 
Rating:
5.0

Customer did not leave a comment.

Jerrylyn S. 
Rating:
3.0

As a company, stop trying to sell me insurance I don't need

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Francesca L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Great Service...

James M. 
Rating:
4.0

Had battery problems, needed a jumpstart.

Thomas L. 
Rating:
5.0

Staff was super helpful, efficient

Eric S. 
Rating:
5.0

Great customer service. Friendly and courteous. Love this store.

David O. 
Rating:
5.0

Great service and professional people who are easy to work with and have a pleasant disposition.

Mawuko T. 
Rating:
5.0

Customer did not leave a comment.

Ranga S. 
Rating:
5.0

I rated the service and equipment EXCELLENT, but something about the mileage calculation was way off. First, upon returning the equipment, I was told I drove 700 miles in 3 hours! Then they apologized for the incorrect record. Then they told me that my estimated total miles (85 miles as I traveled this trip many times and was positively accurate) was off by 25%. They showed me the google map on their PC that read 106 miles, but it was the same map and mine only showed 85 miles! I have no way of proving either mine or their Google Maps were inaccurate so I paid up the difference. As I went home and double checked, there is no way my familiar route could be that many miles. I find this very suspicious.

Jason L. 
Rating:
5.0

The crew in Richmond were great! The cargo van was clean and ready to go after a quick ant friendly review of the paperwork. I asked about a good place to get food and they recommended I try out the local taco truck just down the road. It was hands down the best burrito I ever had! I returned the van after hours checking out through an easy to use U-Haul.com app. Fortunately the same taco truck was still serving.

Sven H. 
Rating:
5.0

Everything was wonderful. The manager is especially a plus! I really enjoyed his personality, efficiency, customer skills, everything. The other staff members were very good too. The only thing is that I didn't get my final receipt by email. You have my email address but didn't send it to me yet.

Alix M. 
Rating:
5.0

Very friendly, made the return easy!

ANDREW S. 
Rating:
4.0

The outside of truck was dirty but inside was very clean. Employees were excellent, very helpful, courteous, funny, and informative. Location is kind of small and a lot of out stock moving supplies. I would use this location again.

Mickey O. 
Rating:
4.0

I am a local business and prefer to use my local U-Haul location and they recognized me as a business Commercial customer I appreciate their attention and efforts during these stressful times

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Farhan K. 
Rating:
5.0

Very prompt and professional service !!

Matthew K. 
Rating:
5.0

Staff was exceptional

Natasha B. 
Rating:
5.0

Great customer service at this Richmond location! The staff and branch manager went above and beyond my expectations. I will most certainly be returning to this branch for future moving needs.

John I. 
Rating:
5.0

Men were helpful, fast, and knowledgeable. Great work, U-haul of Richmond!

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Alfreda L. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH K. 
Rating:
5.0

Continue to stay positive. You have my full support. #richmondstrong!!!

Juandel D. 
Rating:
5.0

Great customer service and really friendly help! All around great experience. This is my third time renting from them. Would recommend to a friend!

WILL B. 
Rating:
5.0

Helpful staff! Thanks!

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

KAUSHA J. 
Rating:
5.0

They are very efficient and well-organized here. They got me in and out pretty quickly and returning was easy as well. They do a good job and were friendly and normal people.

Joseph G. 
Rating:
5.0

Nice friendly staff...thank you🤗

LITASHA B. 
Rating:
5.0

Friendly people. Energetic.

Daniel P. 
Rating:
3.0

they don't answer the phone at all. your myhual.com doesn't work, I got the info from the message, update the message

Miguel O. 
Rating:
4.0

Customer did not leave a comment.

Erin S. 
Rating:
3.0

Customer did not leave a comment.

Xiquan L. 
Rating:
3.0

Customer did not leave a comment.

KATHRYN E. 
Rating:
5.0

Hands down the cleanest Uhauls in the east bay. Love the staff and their welcoming demeanor.

Santiago B. 
Rating:
5.0

Hands down the cleanest Uhauls in the east bay. Love the staff and their welcoming demeanor.

Santiago B. 
Rating:
5.0

The team at the Richmond U-Haul are quite literally the nicest, most professional group of guys to interact with time and time again. I've rented a motorcycle trailer from this location maybe 5-6 times over the last few years and every single time, the experience is just awesome. If these guys haven't yet gotten raises in 2021, it's probably time to consider it so they don't leave!

Jacob M. 
Rating:
5.0

Great people and service at this location!

Darla D. 
Rating:
5.0

Customer did not leave a comment.

Ben Fischburg C. 
Rating:
5.0

Customer did not leave a comment.

monique G. 
Rating:
5.0

Amazing customer service!!

Akilah S. 
Rating:
1.0

I reserved the vehicle online and set up drop off location to San Francisco. When I arrived I was forced to drop the vehicle back at Richmond location. It cost me extra time, miles and gas. Which I don't think is fair business from uhaul. I hope I get some of the money charged to my credit card back. I am a regular uhaul customer and has never experienced such unprofessional behavior.

Syed S. 
Rating:
5.0

Your staff is very professional and very attentive to the customer don't need to change anything thank you.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

I had an excellent experience with the team at this U-Haul location. I needed a pickup truck to move a few items. The truck was ready when I arrived- it was clean, low mileage and in excellent condition. The check out process went quickly and efficiently. I'd had a long, weird day and wasn't tracking what the manager was saying at one point and he kindly reiterated and smiled. It was just a human moment of kindness in an otherwise frustrating day. We had a nice laugh. Today when I returned the truck I was in and out in a couple of minutes. The team there was professional and efficient, as you'd hope, but the light humor and kindness was icing on the cake. I recommend this location without hesitation.

Lisa K. 
Rating:
5.0

The staff was extremely helpful, friendly, and efficient. Wouldnt hesitate to return to this location or recommend it to a friend.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Very professional service. Better than any experience I've had at a rental facility 👌

Willie M. 
Rating:
5.0

Staff were very helpful.

Terrill K. 
Rating:
1.0

Customer did not leave a comment.

Javier M. 
Rating:
5.0

The guys were professional and got us in and out with our truck rental and drop off was easy. The truck was very clean. Jerry McDaniel was really nice and so helpful he was really focused on safety. Will rent from this location again.

Sharde C. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

All good!

Jeffrey M. 
Rating:
5.0

Customer service in point, friendly and accommodating. The fathers day vibe was definitely felt!

MATTHEW R. 
Rating:
5.0

Nothing. Wonderful experience

Bilal S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Trevon B. 
Rating:
5.0

Great staff clean equipment I would definitely come back here again

Velma W. 
Rating:
5.0

None

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Abelardo R. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

Over price rental

Jane T. 
Rating:
5.0

Myron and his crew run a very efficient and professional operation. I look forward to working with them all again.

DAVID W. 
Rating:
4.0

The two associates were great and had a sense of humor!

Johleena T. 
Rating:
5.0

Awesome customer service, all employees where very knowledgeable. Very thorough.

Mario B. 
Rating:
2.0

Waited 40 minutes before I was serviced. Yes I had a reservation.

Lovell M. 
Rating:
5.0

The guys that run the place do a great job!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
1.0

They gave me discount off my rental, The truck was disgusting with flies and gross liquid all over, I had to spend 45 minutes cleaning the truck before I could put my things in it, so I had hourly people standing around!!! waiting to load the truck!!! Oh well for sanitizing trucks not to mention $20 in lysol products, gloves and towels I had to throw away, big flies, little flies sooo Nasty !!! Not Happy!!!

Bryan H. 
Rating:
5.0

Great customer service and knowledgeable staff!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Becky L. 
Rating:
5.0

Everything was great. The customer service was excellent!!!

Tracy D. 
Rating:
3.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Store manager named Myron always provides me excellent service. HIs is the best !!! Thank you.

Katsuhiko N. 
Rating:
5.0

Great customer service ! Knowledgeable friendly staff. Highly recommend this UHAUL facility

Thomas B. 
No reviews have been submitted for this location.

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