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LOUIS MCustomer Reviews for U-Haul of Route 1 Saugus
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the cab and the windshield were not clean. Also, I expected a full tank of gas and had to fill up before my trip. Lastly, it was a nuisance to have to take all the photos before taking the van. Isn't that something the employees could do?
Paula BMore pickup
PETER RFrom pick up to drop off and everywhere in between, it was a very nice experience! The van fit a LOT more than we originally envisioned and made far less trips than we thought.
Michael TMy rental Manager is excellent!
CHRISTOPHER AJust keeping
MARCIO LTruck had 91,000 miles. Would have like a newer model that was cleaner and quieter. Otherwise it was easy in and out service. Made reservation online.
MARK SGreat price. Hassle free. Fast transaction. I rented in Saugus Ma. Nathan A. was friendly, knowledgeable, and thorough. Would definitely recommend this business and location to everyone.
ANTHONY BSuper easy in and out and fast return. a+ location!
JEANFRANCOIS LGet more pickup trucks.
SEAN BThe morning shift guy.so mean he never smiled. Even he answered with an angry way. Just coz I asked him where exactly the truck was? I said I told you when u get out on your right. maybe Coz I am not native English speaker he was mean. any way not just him. Most of the employees everywhere look like robots. Just they are working their shifts to get paid. They don’t care about the customers.and coz there are no incentives in USA for good employees why they have to be nice or hard workers. sometimes I don't blame them. I worked in different advanced countries. They pay the employees what they deserve
OMAR ABarry and Nate were so kind. They had my information all set and they hooked up the trailer and did a safety check. I’ve used Saugus many times and they are always top notch! Thank you gentlemen!
MICHAEL HWas overcharged Was very inconvenient how much I was getting charge a day when I return same day
CANUTE Ci always rent at saugus uhaul
JOHN NNothing! People make the difference and the people at this facility are top notch and make the process simple and easy! Thank you!
JOHN FNathan is the best
ERIC RGOT CHARGED FOR FUEL, EVEN THAT I HONESTLY FILLED THE GAS THAT I USED. CHOOSING AN EXTRA COUPLE OF DOLLARS OVER A CLIENT IS NOT A GOOD CHOICE.
WILKER RIt was very good to rent the trailer easily quickly and I was very well attended
JOEL VI've been a customer at U-Haul of Route 1 Saugus for many years, and have been consistently very happy doing business with them.
SCOTT LNothing
DEBORAH MGood service
GERALDO DI had to stand in line for an hour to check in and I had a reservation, there was only one person checking in customers HIRE SOME HELP The clerk was doing his best just overwhelmed
PATRICK CService was quick and straight forward.
STEPHEN SBe a little more transparent about cost, i went into this thinking the whole process would cost the $39 i was quoted at the time i set up the whole process, and then with gas and fuel surcharge/refill fee i paid $129. I have never rented a U-haul so i wasn’t too familiar with refilling gas or the fees associated if you didn’t refill. Just some more clarity would be nice, i was not expecting nor would i have done this if i knew i was paying $129
Christiana CPersonnel at the site are A plus- helpful quick & friendly. Thx!
STACEY Calways a pleasure coming here.
RICHARD MBarry was very helpful and took care of my rental in a fast efficient manner.
ROBERT KNot sure about the transmission of the truck , it seemed to be struggling a bit but maybe that’s just the way those trucks are, otherwise everything went great !
KATHLEEN M✅
Ajb ISuper busy place. Employees are good at doing their jobs and getting people through. System seems to be cumbersome to use, I give employees credit for having to deal with it over and over again. easy access on rte 1. I give them credit for being such good workers.
SCOTT AThis was a drop off location for the uhaul I rented in Minnesota.
barbara sWasn’t very friendly but he knew what he was doing.
LISA FBarry was outstanding. He processed the paperwork efficiently and hooked up the trailer and got me on my way.
ROBERT KThis is probably the fourth time I have rented from this facility and it never had issues
CHARLES MBest uhaul location I’ve ever been to. Associate at the desk was super helpful and efficient. Usually I spend 15-20 minutes to get the keys and equipment at other locations. I was in and out in 5 minutes. A+. Will never use another uhaul location besides this one again
DAVID DI MADE A RESERVATION AND WHEN I GOT THERE, I HAD TO STAND IN LINE FOR 1 HOUR AND 15 MINUTES. TO TOP IT OFF WHEN I RETURNED MY TRAILER I WALKED PAST YOUR "SALES CLERK" AND WENT IN THE OFFICE. WAITED FOR 8 MINUTES WHILE HE GABBED WITH A FRIEND. I FINALLY GOT TIRED OF WAITING AND WENT OUT TO GET WAITED ON. WITH A BIT OF AN ATTITUDE, HE HANDED ME MY PAPERS AND FINALLY UNHOOKED MY TRAILER. A COMPANY THAT IS RUN LIKE THAT DOES NOT CREATE GOOD CUSTOMER RELATIONS.
GEORGE EStaff Is Amazing!
Tony DVery friendly
MOHAMMED LI tried to book a truck for multiple days online and your website doesn't allow it so I called and spoke to a representative who said she could do it. I got an email confirmation for the reservation. When I went to pick up the vehicle, I was told I could not have it for more than 24 hours AND that they had no trucks 2 days later when I needed to move into the new location. After I returned the truck, I called your support line and was told you either called or emailed me to on the day I made the reservation to tell me I could only have the truck for 24 hours. I did not receive a phone call or voicemail and I definitely did not get an email. The representative told me the email had to have been sent because the document was created. I argued that was not the case and that the document showed I e-signed it and I clearly did not do that. Your system is VERY flawed. No place in your app did it show that the reservation changed. I did not receive any notification and was quite surprised on the day of moving out that I couldn't keep the truck for 2 days (i.e. the day I had to move into the new place). Had I known this was not possible, I would have booked a truck for the 2nd day. This added unnecessary stress to the day as well as resulted in extra work because I had to then unload and then reload the truck which would not have been necessary if you hadn't changed my reservation without telling me.
MARK NKeep up the good work. I know it’s not easy.
Mark MStaff was very helpful setting us up for our first trailer rental.
Samuel PGreat service !!! Was able to book without much lead time after we determined we needed a rental for a time sensitive move! Customer service was great, vehicle was as described and extremely clean. Thank you !!!!!
JOHN DGood service with full respect, thank you for everything
ROBERT Cthe gentleman who runs the location is excellent, helpful and knowledgeable. great experience all around.
STACEY CService was excellent!
MICHAEL Hthe invoicing which I received was ultra confusing to interpret, almost Byzantine in nature..... it should be more straight forward
ALFRED CThe experience was ok but the cost is wrong- not what I was quoted.
KATHLEEN S