Customer Reviews for U-Haul of Scotch Plains

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Scotch Plains

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James T. on

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Stefan B. on

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Cindy G. on

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Bud S. on

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christos p. on

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Alpesh D. on

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Extremely convenient

Frederick T. on

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Both pick up and drop off was a breeze. The guy today had a great customer service attitude. Friendly.

Mitsh S. on

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This location is way better than the experience I’ve had in your Edison, NJ location. It’s more stream lined and the employees are knowledgeable.

FountainBaptist C. on

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Peter M. on

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Jonathan W. on

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Fantastic service. I needed a hitch and they put it on in 20 min. Barely had time to grab lunch. The price was very reasonable compared to other installers.

Charles T. on

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The truck was dirty and could hardly see out of the windshield. We had to stop for gas because there was less than 1/4 tank. It cost $88 to fill. The worst part however, the side mirrors were not functioning so every few miles we had to open the window and readjust. Not safe and it would behoove the company to reimburse us for the inconvenience and we did not feel safe having to constantly move the mirror. We had to wash the windshield immediately in order to see. The person at the pick up location just said to return it in same condition.

Todd B. on

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I'm Very frustrated, as in my previous review that was sent yesterday, I explained that we were told U haul would price match my invoice from budget rentals, instead of price matching we were charged extra and taxed on top if the quote we recieved from budget that included the taxes. When we bought it to the attention of the owner, he blatantly lied and said it was corrceted and it wasnt, on top of that the truck that he recommend was way too small for our 1 bedroom apt, he assured us we would be fine and we ended up discarding several hundred dollars worth of furniture we needed. We tried exchange for a bigger truck the same day but none was available. This was the most horrible experience we have had. I can't believe that this location is still in business after such dishonest business practices.

Christopher S. on

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BRUCE H. on

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U haul is the best truck rental for moving. The Scotch Plains location has always been professionally run. From manager to crew.

Jordan C. on

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Todd B. on

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I asked them if they did price matching and they told me they did, so I gave them the invoice from Budget rentals and instead of price matching they added extra fees that were not right, when I explained to the owner that he had made an error, he blatantly lied.we were over charged for the dolly. We told him we had a 1 bedroom apt but we would need a bigger truck than the one they were advertising as a one bedroom truck, he insisted we didn't so we took his word, needless to say the truck was too small, we tried to take it back for a bigger one a d it wasn't available, so we ended up giving furniture away. This has been the worse moving experience I have ever had. This place has had business practices

Dean S. on

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Emanuel W. on

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Everything was quick fast and easy thank you

Andrew G. on

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The truck was given to me with the gas tank below empty. I emailed the manager and customer service and they never responded. They need to fire the people there and provide better customer service and they will be fine. We almost broke down trying to find a gas station a half a mile away.

jack d. on

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sheldon r. on

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Bridget K. on

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Anne W. on

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The windshield was covered in bugs - it should have been cleaned before I picked it up. Inside was very clean and well marked for instructions.

ROGER G. on

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maria p. on

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paul d. on

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This location was a shocker! I have used it before,but, it has been cleaned up and repaired to a standard beyond belief. The only change I would make is to move the sandbags (two huge stacks of unfolded cardboard cartons) that block the service desk from the customer's view on entry.

Linda I. on

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Anthony P. on

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Jason B. on

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SUPER EASY FAST AND RELIABLE SERVICE WHEN PICKING UP AND SUPER FAST AND EASY ON DROP OFF. PLACE IS TOP NOTCH.

George S. on

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Trailer was ready for me as ordered and the agent quickly hooked it up, checked lights and was on my way fast. Having done Express Check In did have me on my way quickly just as advertised. Would use again in a heartbeat. G

Pat P. on

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very easy to get to

Eugene H. on

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First time using mobile app it was smooth thanks again

MARK F. on

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Faster checkout

Marvin W. on

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Everything I experienced was great

BRUCE H. on

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Store customers information better. Return customers using uhaul 6 or 7 times per Year.

Enrique C. on

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None..just keep up the good work..

William K. on

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Manford is awesome !

Irmina J. on

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Joseph R. on

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Improve the app.. i tried using the app while i was waiting on line and it just simply would not work..

maria r. on

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Dominic R. on

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George R. on

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Smooth move. Nice van.

Anthony D. on

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Hugh W. on

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Everything went perfectly. Love this U-HAUL location.

earnest h. on

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jim f. on

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Yvonne D. on

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habi m. on

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Patricia A. on

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The right mirror was skewed out, and I couldn't move it.

Michael P. on

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Manfred was great! The other guys as well!

Rand P. on

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Michelle B. on

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No improvements that I can think of right now. Excellent experience and nice people.

harry e. on

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Alfredo A. on

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Manager was rude and obnoxious!

Ronald B. on

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The computer system was down which delayed the pick up process for my truck. Which wasn't the fault of the store employees but it was frustrating. The process for bring the truck back is annoying - forcing me to register an account and then take pictures of mileage, gas, inside and outside of the truck as well as picture proof i'm actually in the lot. It's over the top and annoying compared to returning rental cars.

Cindy G. on

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Everything is great. Quick and easy check in and sign out.

Bruce G. on

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John M. on

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Maureen S. on

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Brooke W. on

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Staff was quick, professional, and helpful. I was very happy with the service both at pick up and drop off.

Tom H. on

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Very efficient, Good selection. Nice staff.

wesley n. on

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frank D. on

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the guys take good care of me always!

Subbarai K. on

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Robert O. on

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I had 2 changes of pickup location which was annoying, but i guess "normal" . Otherwise the equipment was in goog working otder

MICHAEL R. on

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John C. on

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The manager at this location is phenomenal to deal with!! Will be using this location again very soon, this was my 2nd time using this Location and still no disappointments!

Richard I. on

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Very simple and quick transaction.

Rainer K. on

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Alex P. on

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emilio a. on

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Had to wait on line 20-30 minutes despite having reservation.

Tom K. on

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I was informed 14 hours prior to my pick-up that the 4'x8' trailer was not available unless I traveled to another state (NY) This was unacceptable. I needed to rent a 6'x10' instead. There must be a better way to have the product available considering that I made the reservation 3 weeks prior.

Gregory M. on

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Paul f. on

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Albert M. on

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Nestor C. on

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Dex B. on

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Excellent service. Manford is terrific.

Enas E. on

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Friendly and reliable service

Maury S. on

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They are fast and really helpful at this location. They have a lot of inventory too.

Harold O. on

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Sean R. on

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Thank you. It was seamless and the employees were very nice and helpful.

Andrew R. on

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Mahmud A. on

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Poor service

Christine G. on

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Gary E. on

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paul p. on

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I’m a long time customer, having rented numerous trailers. This was the worst trailer I’ve ever seen. Multiple hardware problems, the worst of which was the empty trailer came off the hitch upon encountering a bump in the road causing significant damage to my bumper

Joe D. on

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BRUCE H. on

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DAN F. on

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nothing I can think of. service was great from beginning to end. Manford was awesome the whole process was very smooth for us

TONY N. on

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Pauletta W. on

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Nothing. Keep up the good work!!

Michael K. on

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nancy t. on

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The gentlemen there went out of there way to help me. I appreciate them and their kindness. Thank you for the patience. Nancy Troche

brian l. on

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Donald D. on

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david d. on

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I confirmed by phone my reservation by phone Thursday prior to Saturdays pick up. I told the women who answered that I needed the truck until Sunday to which she replied "no problem". When I went there this morning I was told the truck had to be back today and could not be used Sunday. The man who waited on me told me that even if I called the number of this location in Scotch Plains if they are unable to answer the call goes to the U-Haul 800 number. So What! Why would that person tell me "no problem"? In addition in my experiences renting trucks I have Never been given a truck that the gas was half full. I was instructed to return it half full. So how does anyone calculate how much gas to get in order to only fill the tank half way? I have always received rentals full and returned them full. Which basically means I am only replacing the gas I used - Which Is Fair!!! I Will NOT use this Dealship again for ANY future rentals and I will never recommend it!!!!

brad c. on

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Fast pick up, easy return. The guys were polite and helpful.

Tom R. on

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Guy H. on

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Friendly, affordable and easy -- the whole experience was smooth. Thank you.

Gary E. on

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One tire was flat. Otherwise, same excellent service.

Melissa K. on

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Manford was very helpful and went above and beyond to make sure we had a great experience. We would definitely rent from this location again.

Lauren Q. on

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William B. on

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The individual who took my reservation and did the actual rental was Incredibly courteous thoughtful and very very easy to work with. I have never written a review in my life however I felt it necessary to write about this individual

Robert F. on

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Scott T. on

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Busy place that appears to be under staffed. Only 1 person helping customers. Had to wait for help despite doing everything online. But equipment and pricing was perfect

Josh B. on

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Lee P. on

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KEVIN B. on

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The only reason I could not check Excellent for my review is that the "miles out" number was incorrect and I was overcharged for my rental. The discrepancy was resolved but only after a great deal of back-and-forth with the local franchise owner. It was frustrating!

James H. on

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MICHAEL B. on

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Excellent - very good rates, equipment availability, and very fast rental & return. Very good customer service.

Travis p. on

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Quick and Easy, and the trailer that I ordered to that location was there, at the time that they stated. Helpful staff

karen s. on

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glynis j. on

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You all good.

Joe D. on

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Jessica M. on

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Shang Chi Y. on

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russ n. on

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Randy B. on

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The employee who was supposed to open the store at 9 AM apparently forgot about the time change for daylight saving time. I had to wait an hour until he arrived at 10 AM. This set me way behind schedule for my move.

kelly l. on

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Manford , Was kind , Friendly , And very professional ! Thank you !

Kenneth S. on

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Great folks working there - helpful, patient, and appreciate my business. I work hard for what money I have and don't care to do business with folks who don't appreciate it. These guys are great

Allan B. on

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In and out without delay. At late drop-off, the lot was well lit, which made the experience comfortable

Liz S. on

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The u-haul ended up being way more than the original quote

James P. on

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Stephanie M. on

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James F. on

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Your website is clunky for ordering accessories. It auto-fills everything and you have to delete what you don't want. I ended up forgetting a mattress cover and cancelling a dolly that I didn't ask for. The Scotch Plains NJ crew are the best!

souleymane t. on

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Richard M. on

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The truck seemed to have some mechanical issues. The truck ‘s top speed was 50 mph. It was pulling to the sides. Dangerous and I felt unsafe. Not my first time renting so I know the difference. There’s also no USB port or outlet. My phone died and I could not charge.

Jeffrey D. on

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This manager runs a tight ship. The associates are courteous and helpful. This location always has trailers readily available for the spur of the moment rentals. I have been to this dealership many times and have always had great experiences. Keep up the good work.

Joe D. on

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Matthew R. on

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Thank so much

David W. on

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soup to nuts, they were great. Friendly check in and check out. wouldn't hesitate to recommend this location.

Joe D. on

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Bruce H. on

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Very friendly and helpful people.

Devan B. on

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Super easy, quick and efficient. Really nice and helpful staff running the store.

Scott W. on

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DAVID O. on

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Joe D. on

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