Customer Reviews for U-Haul of Scotch Plains

5,420 reviews

2015 US Hwy 22 W   Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

(908) 322-4291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(908) 322-4291

2015 US Hwy 22 W
Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANGELINA C. 
Rating:
5.0

Customer did not leave a comment.

Robby B. 
Rating:
4.0

Customer did not leave a comment.

Jose J. 
Rating:
1.0

Worst place

OTHELLO B. 
Rating:
5.0

Easy in and out. The team made sure the trailer was hooked up correctly. I returned a day early and they made sure I got a credit. The were excellent.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Gear shift on column was a bit annoying, going from D-R was a struggle. I recommend to be checked out. Other then everything else was acceptable. Best

Edmond A. 
Rating:
5.0

Maybe have more Vans to rent!

LAURIE G. 
Rating:
5.0

Sami was top notch when it comes to customer service. He was incredibleLy helpful and professional when faced with a challenge regarding our rental. I highly recommend Uhaul of Scotch Plains NJ.

John S. 
Rating:
5.0

Virtual pick up is not the easiest process mostly related to your application and once started the employee at the location could not help me. It would have been much more efficient for me to simply go inside. The staff at this location, and others I have been to, are always very helpful and efficient. The person to person experience is also better than clicking buttons especially when you have good folks working for you.

Timothy D. 
Rating:
4.0

Limited contact

THOMASV M. 
Rating:
2.0

Make sure you tell the correct amount given and not surprise the customer with an outstanding amount that they wasn't prepared for

MECHELLDOREN M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Just perfect!!

JAIMEA A. 
Rating:
5.0

I had a great experience for my first time getting a U-haul Truck. The staff member was very friendly. He had the key all ready when I got there and made my first experiment a success.

Mark M. 
Rating:
5.0

Very helpful, courteous, quick.

MARYKATE R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA C. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Great

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

peter B. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
2.0

Poor communication when trying to book a 3rd party moving company. Very unprofessional. I was on a wild goose chase trying to book someone and the location didn't even give advise.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

The woman behind the desk was exceptional at her job!!

David H. 
Rating:
5.0

The previous reservation at the Florham Park Passic ave location was not as smooth as the wheel bearings on the trailer were bad. Uhaul then transferred my reservation (very helpful person an the 1-800 number) to scotch plains and everything went fine. Unfortunately I wasted 1 1/2 hours at the passiac Ave location.

GLENN P. 
Rating:
5.0

No issues with the dealer, but I thought the trucks could be newer, more up to date. My rental had a 153,00 miles. I would still rent, just request a newer vehicle. The process was very quick.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

ALVIN G. 
Rating:
5.0

Last minute rental, representative was awesome!

GARRY Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Your technician was great. Very friendly and experienced

John M. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL C. 
Rating:
5.0

Customer did not leave a comment.

RIDVAN F. 
Rating:
5.0

The staff member was excellent, but the location was very busy and I think it would have been reasonable to have a second staff member on days as busy as it was on the 31st.

Peter W. 
Rating:
5.0

My original reservation with Kenny's Perfect Auto Repair did not go well. My 24/7 code could not be issued for some reason and luckily after waiting on hold for Uhaul for 20 minutes my reservation was switch to U-Haul of SP. Once I arrived in SP, it couldn't have been any easier.

BRIAN P. 
Rating:
4.0

Customer did not leave a comment.

Christoph M. 
Rating:
3.0

Customer did not leave a comment.

LEROY M. 
Rating:
4.0

Needs better trucks but staff are amazing and made it a great experience will definitely rent again; Wish the price wasn't so high on the other hand.

DANIEL O. 
Rating:
5.0

Couldn't have been easier, both pickup and dropoff

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

ERIN H. 
Rating:
5.0

Fast, friendly and quick - excellent service!

Frank B. 
Rating:
5.0

really nice staffs and very good condition of vehicle, will definitely come back again...

Jin W. 
Rating:
5.0

Nop all great

WILLIAM R. 
Rating:
3.0

My reservation was in bridgwater NJ. The day before I was to pick up the truck u haul moved the pick up location, to a location 20 miles away. This cause a substantial price increase.

DANIEL F. 
Rating:
5.0

none

GREGORY R. 
Rating:
5.0

Nothing, everything was perfect.

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
4.0

Don't play games with the gas. Don't charge for things I didn't ask for or use.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas I. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Quick set up and return, location excellent for me.

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

IVAN L. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Gabriela K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Great service and friendly staff. There was a problem with my appointment time. I booked 1:30 PM but staff/text message reminder was 2:45 PM. Staff was very nice and allowed 1:30 PM car drop off.

Ray H. 
Rating:
2.0

Mobile 24hrs not as advertised.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP F. 
Rating:
5.0

Customer did not leave a comment.

REGINA P. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Good people working there. Polite and respectful.

AUGUSTO C. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL C. 
Rating:
5.0

Customer did not leave a comment.

MEHMET C. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

No problems at this end. Drop-off took less than 5 minutes.

Schuyler Q. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

LORENGO R. 
Rating:
3.0

Our vehicle was filthy. I had to wipe down the steering wheel abs door handles with my own wipes bc it looked as if the person prior spilled coffee or some sort of beverage. I don't bother cleaning it completed just the areas we needed to touch. Very disappointed this time with our rentals cleanliness.

brian C. 
Rating:
5.0

This is the location where you sense that the personnel knew about all the aspects of your trucks.

MARCO V. 
Rating:
3.0

When I returned the car I put the same amount of gas and cleaned everything when I got home I got an email saying I put less gas. This is not acceptable.

MOHAMMED I. 
Rating:
5.0

Nothing. I've been to this UHaul location several times and will not hesitate to return,

MICHAEL T. 
Rating:
5.0

Very Nice Van, efficient and friendly customer service. I will use again as needed,

TIMOTHY K. 
Rating:
2.0

I got there when it opened and the guy behind the counter is having his own personal conversation with a friend/customer while I am waiting to get my trailer. Meanwhile he give me the trailer that is full of oil and tried to say it was diesel smoke. When their was a clean trailer right next to that one that I could have taken. It was a terrible experience. Only positive is when I dropped off the trailer. The guy that helped me park the trailer was very helpful and attentive.

CARLOS L. 
Rating:
5.0

Customer did not leave a comment.

PAULO S. 
Rating:
4.0

Customer did not leave a comment.

ANDRE W. 
Rating:
2.0

Had a hitch installed, they told me they'd call when done. Day passed, no word. I drove over and they tell me they lost a part and I'd have to come back to finish the installation. I come back 3 days later, at the time agreed. The guy tells me he is on break. Waited 40 minutes till he finished the job.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Pick up and drop off was very fast and efficient. Thank you

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH H. 
Rating:
3.0

Customer did not leave a comment.

TSHAIA S. 
Rating:
5.0

Customer did not leave a comment.

WILLIS W. 
Rating:
5.0

I am a repeat customer and go to this location because the equipment is always well maintained and the customer service is superb! This is not the closest location to me but still, it's worth the extra drive because of the service and selection!

Jeffrey D. 
Rating:
3.0

Got the truck back at 6 and we had a living hell checking in after hours

FELECIA H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A. 
Rating:
4.0

very satisfied once again

ANN MARIE V. 
Rating:
4.0

Good location. Representative was busy and allowed me to simply unload my trailer in front of the office. Easy in and out.

JAMES G H. 
Rating:
4.0

Text them if you plan on canceling PREPAID reservations, when they do not make it to the location at the appointment time. It is not clear that this is something that would be done - and it was a great shock when I checked my e-mail at 1pm to find out because I was late to the 10am reservation that it would be canceled.

MICHAEL P. 
No reviews have been submitted for this location.

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