Customer Reviews for U-Haul of Scotch Plains

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Scotch Plains

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Vellala S.
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Customer did not leave a comment.

Eugene R.
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See my comments on returning vehicle I have had issues with turning the key in the ignition wit other vehicles previously. Please look into this.

Shamene J.
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It was a little confusing doing the full self check in to get keys and leave. I had to walk around the building to find someone to help. Also, during my pick up time I had to still call into the company to add a 2nd contact. When doing it on the phone app it kept telling me my 2nd number was already used and could not use it again. When it was not.

Gary V.
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Customer did not leave a comment.

Robert D.
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I was looking for a Uhaul rental from this location and drop off about an hour away from here. There were no trucks available to do this, so I needed to pick up and drop off at this same location. When I booked it, I was told I would have it for 24 hours. I was to pick up at 10am and drop off the next day at 10am. This would be a tight timeframe given the distance I was moving to, but figured I had to make it work. When I arrived at 10am to pick up the truck, I was told it had to be returned by 9am the next day. I know this is only an hour difference, but it made the already tight timeframe even tighter and we had to change our moving plan to make it work. The truck was clean and worked fine, but I would appreciate better service and better communication in the process.

GREGORY B.
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Customer did not leave a comment.

JEFFREY T.
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Only one person working, and he was sitting behind the counter. Received keys quickly and was told the van number. Van right in front row ready to go.......BUT Had a $19.95 sign on inside window. Did not know what to do with it. So I placed in on outside window of the van next in row.

juanita D.
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Customer did not leave a comment.

Oscar C.
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anne H.
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Awesome experience, couldn't have been easier. Professional, Friendly employees. Have already recommended this location to several people. Will definitely be back again.

aida M.
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John M.
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robert P.
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Kimberly H.
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I had to park in another location and walk along the highway which was a little scary due to fog. Would have preferred to park on lot

ann marie V.
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I've rented before from this location. This rental truck was not as clean as others & it really had poor pick up. This truck had 99K plus miles on it .. I would rent from this location again & refer friends ..however next rental I will ask about the mileage on the vehicle.

german N.
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Customer did not leave a comment.

Heather S.
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Cabin of the truck leaked. It started to rain heavily as we were loading the truck. When we went to get the the cabin the dashboard and cup holder were full of water. The roof had leak all over

Harvey W.
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THOMAS R.
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Joe J.
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Mark R.
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Eric P.
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Our truck pick up was at 6am. When we went to check in online, we got a notification that the location did not open until 7am. So, logically we called and there was no answer. When we showed up now a quarter to 7 because of the phone call, the gentleman who was working there was NOT NICE. Claiming he was there the whole time and I couldve checked in online. I showed him the link and how it directed me to a note that said I could not check in until 7. Not only didn't he offer any flexibility with returning the truck (I understand other families had it booked) BUT he also just wasn't nice at all, or accommodating. I worked years in retail and I understand the value that even just a nice sentence can help, he clearly did not put the customer first. Again we weren't expecting anything of monetary value, just a better attitude.

Joseph B.
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Customer did not leave a comment.

Maureen S.
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We use this location a few times a year and we're very pleased. Always had a great experience.

Dan M.
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Customer did not leave a comment.

CHRISTINE C.
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The location I got the truck from is inconvenient to get to if you are coming east on Rt. 22. I checked no for the vehicle maintenance but the truck was clean. Because of the following issues I marked NO. I had a problem starting the truck. At the store the guy started it for me so when I had to start it again myself I could not get the key to turn on. This just stressed me out because now I was almost a half hour behind schedule. Once I got where I was going I had to ask at a place I stopped for someone to help me. Every time I turned it off I had the same problem. It was very frustrating, stressful and annoying. When I returned the truck I asked about that and the employee said that it could be because it is a replacement key and that I had to keep jiggling it until I got it to turn over. I would have liked to have know that before I drove off with the truck. I also tried to call the first time that I had trouble starting the truck and the wait to talk to someone was over 15 minutes. I never did take to anyone. I gave up and just kept trying to start it. I also called today because I left my seat cushion in the truck and used a number that was listed as that store but no one ever answered so I had to drive all the way over there to see if I could get it back. At least they didn't dispose of it. I would really think twice before renting from UHaul again because of the phoning issue. That is so not acceptable. When I am in a strange place alone I would like to be able to call someone directly in order to get answers. The employees were nice.

Joe J.
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Customer did not leave a comment.

Annette T.
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Vera R.
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N/A

Viktor Z.
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Customer did not leave a comment.

Azu O.
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Stop charging for non-existent issues. The truck was brought back cleaned and the gas leveled to more than where it was when I picked it up, yet I was charged for gas. The attendant didn't come out inspect the vehicle with me, he just said to leave the key in the truck.

israel C.
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Don't know why you advertise hitch installation if you don't do it..I ask for Mazda x5 hitch he tell me that was 2 to 3 weeks of waiting..i order from Amazon got it in a week..run there for the instalación..he tell me the waiting time another 3 weeks...because you're store is to busy...went to other store done in 2 hours...

osama A.
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Customer did not leave a comment.

Carlos M.
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With the money situation I paid 100 extra but couldn't retrieve it I send the address to mail the check in 514 Mumford st Schenectady ny

john m N.
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Edwin S.
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Chris A.
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Better prices

Vicki P.
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Jarred Cotten went over and above to make our experience of renting go smoothly. He was very professional and courteous.

WILLIAM T.
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Customer did not leave a comment.

Gregory P.
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Staff was very friendly & helpful. Truck was clearly sanitized and sprayed with a disinfectant. Suggest wiping down the dripping liquid to finish the job!

Elvis H.
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Martin M.
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Brigid R.
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Peter B.
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Antoinett F.
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I always rent from this location. Manager and staff are courteous and helpful. I recommend them to everyone I know.

Robert S.
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Customer did not leave a comment.

THADDEUS Z.
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Customer did not leave a comment.

SCOTT F.
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Staff was very helpful. Easy pickup and drop off.

Walter J.
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At the Scotch Plains U-Haul office the equipment was ready as promised the office is very neat and clean the customer service is top notch..

William H.
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Customer did not leave a comment.

Tina W.
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Customer did not leave a comment.

JAKE V.
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Have the equipment thats indicated as available actually available when and where they make the reservation for online.

christine C.
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It is very busy when only 1 employee is there. The manager was very helpful but I had to wait the three times I was there.

ALEJANDRO F.
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Customer did not leave a comment.

Joseph H.
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Everything was professional Thank you

Priscila F.
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Customer did not leave a comment.

Jim G.
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My only issue with this location is that NO staff members were wearing masks at ANY TIME. I interacted with three staff members - 1 at the time of pickup and 2 at the time of drop off. Again, no masks were worn during any point of my interaction with staff members. Thankfully I was wearing one. This is the reason I will not recommend this location, as I feel it's a health risk.

BONNIE G.
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ANA M.
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Walter M.
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James K.
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Truck was dirty inside & out and I thought something was gonna fall out underneath. Horrible noises when driving on bumpy roads, etc.

Collier W.
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Clean the front windshield better, nothing more annoying then a hazy, smoky,dirty windshield

BRIAN M.
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The store was clean and well organized.

DELANEA M.
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Customer did not leave a comment.

Carrie B.
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mark K.
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Gregoire S.
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MICHAEL P.
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John D.
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No comments, equipment was clean, in good working order and ready to go

Juan M.
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Changed rates at site. Under duress.

Aner S.
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Customer did not leave a comment.

David W.
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Zilay W.
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MARYANN C.
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They have to wash the wind shields better. I had to Windex the windshield (inside) myself.

Jack M.
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Excellent location and Manager

Charles W.
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Quick and easy friendly atmosphere. It's a big help to you and other customers to register and have your credentials uploaded on the site beforehand

GAIL D.
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These guys are great, needed to switch out my 4x7 to a larger trailer, came back, no problem, in and out in minutes. Thank you!

Sarah S.
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Customer did not leave a comment.

Courtney P.
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John I.
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RICHARD M.
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Super easy with on-line pre-check in. Quick and professional transaction upon pickup and drop off. Great job, guys.

AL C.
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clean inside and out. remove paperwork from previous renter. otherwise all good

Stephen C.
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Customer did not leave a comment.

Kenya R.
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Uhual is horrible look at my last review

David H.
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Customer did not leave a comment.

David H.
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Great experience.

Tony R.
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Customer did not leave a comment.

BRANDON B.
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There are many details not mentioned. I rent from this location 2 or 3 times a week. You would think I would get some type of explanation of charges, it's always something new that wasn't explained. I'm also promised a discount. And the manager says oh yes I'll take care of you. Well what are you taking care of Sami? It's literally the same price everytime. It's literally just a pat on the back once I'm out the door. I don't even have to mention my name in this review. The employees know exactly who I am because I rent so much multiple time weekly. I can purchase and finance a brand new truck with the amount of money I use there monthly. I simply prefer the convenience and also due to lack of time. I run several businesses and just don't have the time to chose alternative options. In fact, I was purchasing one of the older vehicles. But I'm so frustrated, I think I'll just switch to another location or company. I've been letting things slide for too long. Very disappointed

Charles S.
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Nothing. Representative there was great.

Alexander G.
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Customer did not leave a comment.

barbara G.
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Angelina C.
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Michael K.
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Donald B.
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PAUL M.
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MARY ALICE M.
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You were great. The van was clean, the guys work were efficient and friendly, and the price was reasonable. Thanks!

Andrew R.
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Customer did not leave a comment.

Nichole N.
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Carly M.
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Patrick D.
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Do to travel restriction for UHauls on some State Highways, it would be nice if UHual could provide routing assistance. GPS's and Mobile Apps do not support this function and the Trucking Apps are way to restrictive.

No reviews have been submitted for this location.

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