Customer Reviews for U-Haul of Scotch Plains

5065 reviews

2015 US Hwy 22 W   Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

(908) 322-4291

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 322-4291

2015 US Hwy 22 W
Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Great service, great product, I had nothing I can suggest.

Mark F. 
Rating:
5.0

All went smooth. Super happy that I was able to handle everything via mobile. The pick up and return was super quick efficient and convenient. Considering Covid I was happy to be able to do it virtually. Hope it remains past covid.

Miguel B. 
Rating:
2.0

Customer service was non existent.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Just an outstanding experience! Great staff!

gary A. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Very nice and professional person

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

TONYA W. 
Rating:
5.0

Customer did not leave a comment.

TERENCE D. 
Rating:
5.0

Everything went smooth for me. Management was great. No suprising charges like others have said

Daniel D. 
Rating:
5.0

Excellent service, quick and easy rental. Took the time to show me how to hook up.

PHILIP F. 
Rating:
4.0

Customer did not leave a comment.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

Victor T. 
Rating:
5.0

The mileage charge, $1/mile, was too high. I paid too much money for my rental.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

ERIK L. 
Rating:
5.0

The client service here was unbelievably good. I think the guys name was jason, but whoever was on duty was fast, friendly enough, super efficient, knowledgeable. He caught an error i made in my online reservation and fixed it fast. I needed extra time midway through rental and he followed up to make that happen. I was super impressed. Today, people rarely "exceed expectations" and this guy did.

Peter B M. 
Rating:
5.0

Everyone was very nice. The only issue would be that the truck had a lot of play in the steering wheel. They should look at this before it is rented again.

michael H. 
Rating:
5.0

Customer did not leave a comment.

Anup S. 
Rating:
5.0

Customer did not leave a comment.

FELIKS D. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

The whole experience was great. Friendly staff and easy location. Will be renting from here again.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
1.0

Aside from the windows being so dirty, with the sun glare it was a danger to drive. Had to wash the windows inside and out when i got to my warehouse. Uhaul obviously did clean them at one point, but cleaned them to the point eveything was so streaky the sun glare would kill you. Biggest issue is I tried to do the rental over the internet. That when fine, until the pick up. Take a pic of location, pic of drivers license, pic or your face, pic of truck. OK. Then it wanted it all again, needless walking all over the lot to get all the pics a 2nd time. Now the problem. It wants 2 other phone numbers for you. Im a small business with just a cell phone number. Not good enough for uHaul and then I gave up and went inside to have the manager finish the contract. But even though he tried twice, he kept saying i was still long onto the site, locking up the vehicle. Even though when uHaul rep called me about the phone number problem. I told her I was inside trying to work it out and she said she would close out the internet session. And I did it on my phone several times, showing the manager to prove to him I was doing it. Finally, I just said. F the contract, and just rent me a truck from scratch. A waste of over an hour of my time. And I had to clean the windows. Door lock, sometimes would not unlock door. Real convieant when your in NYC. And the interior door panel was loose, probably because someone tried to fix the door lock and did a shit job of putting the truck back together again. And got to love the seat covers, that are not attached, so everytime you get in they bunch up under your butt. And when you get out they come out with you. Not a good experiance at all, aside from the manager stepping in to at least get me a truck.

JON F. 
Rating:
3.0

Agent made misleading statement regarding the availability of trailer at requested location after I made reservation and it was confirmed. I was told I likely would have to pick up trailer from a remote location. No one contacted me beforehand to let me know where to pick up trailer. Calling main number is a waste of time as no matter when I called, I was placed on hold for more than twenty minutes at a time, and there was no way to speak with someone at the pick up location. Turned out there were two trailers at location at pick-up time.

Robert F. 
Rating:
1.0

2 people in the back laughing and joking. When I asked we needed help. I was told that they didn't work at the front that someone was outside to help us (3 ppl in line). I asked the person outside. I was directed insides 3 minutes later. One of the workers from the back came out and started to help. Also he wasn't wearing a mask. His attitude was very poor. I'll avoid this branch as much as Possible

HOMERO C. 
Rating:
1.0

Show more customer service like behavior. Do not try to overcharge for services. This location is not good. I'd rather travel before I go back here.

GERARD L. 
Rating:
4.0

Customer did not leave a comment.

Riju P. 
Rating:
2.0

Provide the truck number that was reserved or change the reservation to reflect the correct truck.

CHRISTOPHER P. 
Rating:
3.0

Customer did not leave a comment.

Melany G. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Very nice to the costumer.

JORGE C. 
Rating:
5.0

More room to drop off trailers. Trailers parked by exit hard to get out or drop off

Kevin L. 
Rating:
5.0

couple lights were out

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Sallyanne O. 
Rating:
5.0

Alex was extremely helpful and went above and beyond to help me and my experience at the UHaul of Scotch Plains was the best out of all the locations that I been to.

SUREESHA S. 
Rating:
5.0

My trailer was snowed in an I needed. to move a piano or lose a costumer . Your unit did the job , though I prefer my trailer simply because mine is set up for that job .

JOEL M. 
Rating:
5.0

Everything's good

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
4.0

The transmission to this truck was horrible, the down shifts were hard and often abusive when driving.. Turning the key to start the van was also difficult. Has to jiggle the key for 5 minutes each time I had to turn on the van to get it to start.. this van needs maintenance check.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Vere W. 
Rating:
3.0

When I arrived to return the van an employee was looking at me as he closed the storefront. I tried checking out using the website and it could not confirm my location. So I had to pay the convenience fee which I was trying to avoid. I even returned the van an hour early.

GREGORY M. 
Rating:
3.0

Return app did not connect. Waiting in lot and no personnel offered any help

david V. 
Rating:
5.0

Keep Jared. He is the man and a great employee. Best service with that guy. Shout-out!!!!!!!!!

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Joy M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

A bit more helpful

JOHN D. 
Rating:
4.0

The truck was liking transmission oil and we damage a stone driveway..the radio only had am stations so we drive 5 hours without radio

israel C. 
Rating:
5.0

Great service keep up the good standards

Kevin K. 
Rating:
4.0

Truck I rented had issues while I was driving. It made it back to rental location but I was concerned I would have to call for repairs while on the road.

David E. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Newer trucks

israel C. 
Rating:
5.0

Customer did not leave a comment.

Guilherme S. 
Rating:
5.0

The gentleman serving customers was not wearing a mask. I asked him if he needed one and he said he has one. I asked him why he isn't wearing it. He shrugged and said he doesn't believe in them. This is the first business I have been in since Covid that an I saw an employee not wearing a mask.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

The guy working in the office was hot, he could hml

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Alison D. 
Rating:
3.0

Customer did not leave a comment.

Khalil M. 
Rating:
5.0

Quick service. Clean trailer and moving blankets.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Willard B. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
2.0

I walked in expecting to pay in the region of $20.00 or $30.00 for a couple of hours use of a rental vehicle. I ended up paying $60.00. I would call this a classic case of bait and switch. I did not leave happy or that I was dealt with openly and honestly as far as the contract was concerned. Secondly, I was herded into renting a vehicle that did not meet my needs. I asked for a 10-foot flatbed, but was rented a van. Bottom line: Making people believe they're getting something at one price, and then nickel and dimming them into all most 3 times that is NOT a winning longterm business strategy in my opinion. I will think twice before considering U-Haul.

ian M. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

ELI A. 
Rating:
4.0

I reserved equipment at one location but then had to travel to a different/farther location to pick-up and drop off equipment.

Ron L. 
Rating:
1.0

The service rep was awful. He did not help with anything and was completely useless. The whole time he was not wearing a mask as he helped me and other customers. When he handed me the keys to the vehicle he basically told me to “go find it myself”. He also charged me for things I didn't even use. This felt like a scam and I will never use a Uhaul ever again or recommend it to anybody.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
4.0

The spot number for the truck at pickup was incorrect on the app. I had to look through the entire parking lot to find it. Drop off was so easy, I pulled in and the young man told me I was good to go.

JASON P. 
Rating:
5.0

Really, not much. We have used Sami's company a few times to rent trucks and have hitches installed. Never an issue, and the process has always been easy. I'm positive we will be his services again in the very near-term.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

STUART G. 
Rating:
5.0

The returning process was easy and fast! Excellent customer service.

ANIBAL P. 
Rating:
5.0

I was extremely impressed with the level of service and the ability to get in and out of the facility. Excellent experience.

JEFF D. 
Rating:
5.0

Friendly staff!

James T. 
Rating:
5.0

This place is a excellent facility,the staff and manegement are extremely helpful. I rate this facility ***** 5 ⭐⭐⭐⭐⭐

John M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

The Customer service was above & beyond exceptional @ the UHAUL I visited on route 22 in Scothplains the gentlemen that tended to me were kind, patient & very knowledgeable it was a smooth stress free experience they truly could not have done a better job.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Great people & great service! Used them for years.

CARLOS R. 
Rating:
5.0

The driver seat recliner was broken and in a reclined position, but otherwise it was a great experience. Easy to get the key and return it. Would rent again.

Louis C. 
Rating:
3.0

when I arrived, the pickup was filled with snow and I reserved it a day in advance. one of thew workers came in without a facemark during this time and I found this troubling. The person behind the desk and this worker were not as professional as the gentleman,an I usually see managing this location, they were very sarcastic.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

james C. 
Rating:
5.0

easy to pick up, easy to drop off, great service UHAUL

Oscar A. 
Rating:
4.0

The way the trailers are park where you merge on the high way is a rough turn pulling out and trying to put back in that spot with the vans over parked is hard otherwise very good

henry M. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
1.0

Customer did not leave a comment.

William D J. 
Rating:
5.0

Customer did not leave a comment.

ROMEO L. 
Rating:
3.0

We were quoted a mileage charge of $1 per mile at the time of making reservation, but on pick up, the agent doubled the rate to $2 a mile. This is unprofessional and rather a very bad business practice.

RAJ S. 
Rating:
5.0

Customer did not leave a comment.

Vellala S. 
Rating:
2.0

See my comments on returning vehicle I have had issues with turning the key in the ignition wit other vehicles previously. Please look into this.

Eugene R. 
Rating:
5.0

It was a little confusing doing the full self check in to get keys and leave. I had to walk around the building to find someone to help. Also, during my pick up time I had to still call into the company to add a 2nd contact. When doing it on the phone app it kept telling me my 2nd number was already used and could not use it again. When it was not.

Shamene J. 
Rating:
4.0

Customer did not leave a comment.

Gary V. 
No reviews have been submitted for this location.

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