Customer Reviews for U-Haul of Scotch Plains

5,575 reviews

2015 US Hwy 22 W   Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

(908) 322-4291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 322-4291

2015 US Hwy 22 W
Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

great experience, easy check in at the location with stellar customer service, I mistakenly reserved a box truck instead of a van, I was quickly and professionally accommodated with the vehicle I meant to reserve on the spot. great deal on the rental price, and my total was as expected for my move. the return after hours using my iphone was quick and easy to navigate, vehicle was fresh and clean and all of this made for a painless transaction that was as I hoped it would be.

martha D. 
Rating:
5.0

Yard crew was very helpful connecting and disconnecting equipment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Rehab M. 
Rating:
5.0

Great service

WILLIAMS R. 
Rating:
5.0

GREAT SERVICE!

christopher O. 
Rating:
4.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

Attendants were very polite and helpful

michael B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

My experience would be that much better if I had the equipment ready for me when I arrived to pick it up. I had to wait for the trailer 45 minutes as it is the only one at this location.

Greg Z. 
Rating:
4.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Great communication great job thank you for your help.

Micheal B. 
Rating:
5.0

Well run establishment. Quick in and out. Pleasure doing business at this location!

Arthur P. 
Rating:
5.0

Only issue was that trailer had a minor roof leak that allowed some water inside.

James G. 
Rating:
5.0

Customer did not leave a comment.

Claudia T. 
Rating:
5.0

Customer did not leave a comment.

oscar C. 
Rating:
5.0

Other than the uhaul website being down all day and my reservation being double booked and then canceled, the people at the location were amazing and I was able to rent the van in person. I know technical issues are out of peoples control but it was a bit of a cluster.

Erin R. 
Rating:
5.0

Sami, the Manager was very informative, patient, pleasant and understanding. Every time I called to change dates he was very accommodating.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Vladimir S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
3.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

No Smoking anything inside of truck - truck smelled inside cab.

Gerard L. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Mukesh M. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE S. 
Rating:
3.0

Tried to call and ask if there was a fee for after hours drop. Was placed on hold for 18 mins. Hung up. Tried to call back a few times over the next 30 mins and no one picked up. Finally got some one on the phone and they were helpful.

Trevor O. 
Rating:
4.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

ANTOINE F. 
Rating:
5.0

Customer did not leave a comment.

Bertalan H. 
Rating:
4.0

Customer did not leave a comment.

Daryl L. 
Rating:
5.0

Top notch!!!

Richard A. 
Rating:
5.0

Free use of hand truck would be nice.

George P. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

The workers were very helpful in hooking up the trailer and went above and beyond to help clean out a corroded wire connection. Would definitely recommend this location and use it again.

Natalia V. 
Rating:
5.0

Service was superb. Knowable staff.

TODD E. 
Rating:
5.0

Employee who first attached 5x8 to my hitch was very courteous.

Stephen P. 
Rating:
5.0

Folks running the place are very helpful. Had the ball I needed in stock, and the car dolly I rented was in very good condition. Everything went smooth.

Bjorn L. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Fast and accurate service very perfessional

CHERISE L. 
Rating:
5.0

Amazing staff, I had a horrible day prior to the truck rental. They made the rest of the day run smoothly.

SAKEERAH C. 
Rating:
5.0

Always helpful, great customer service.

Edward V. 
Rating:
5.0

Pickup and drop off was easy, staff were friendly and helpful. All processes were smooth. No issues (meet my expectations!). Thanks for a good rental!

Robert B. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Nothing

Nathaniel L. 
Rating:
5.0

Competent friendly staff. Easy and straight forward uhaul rentals.

ERIK D. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
1.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Prompt service, personnel was very helpful.

Hans N. 
Rating:
5.0

Everything about the process went smoothly. The employees were very friendly and helpful over the phone and in person.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Klaudian I. 
Rating:
5.0

Customer did not leave a comment.

federico C. 
Rating:
4.0

People great website terrible 30 mins trying to verify and log on to return truck at closing ,website could not find my order

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Great service always here-they run a tight ship and I have rented many times from this location-keep it up!

Gary K. 
Rating:
5.0

I've used u-haul in multiple states over the past 15 years and this was by far the easiest experience I've ever had. Equipment was good but most importantly, customer service was top notch. Employees were fast, courteous and knowledgeable. Highly recommend!

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Young man is who helped me attach the trailer was great! I apologize forgot his name.

Walter E. 
Rating:
5.0

The people were kind and very professional.

Kim M. 
Rating:
4.0

Customer did not leave a comment.

Enrico R. 
Rating:
5.0

Customer did not leave a comment.

Rand P. 
Rating:
5.0

All good

APRIL J. 
Rating:
1.0

The guy ho work there is the worst, he didn't be working there, the way he talked to the customer is not the right way.

catalino S. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Nothing to improve! The most important thing is customer service and you guys have the best customer service there is!!.thank you so much to all the reps I spoke with over the phone

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Franciso C. 
Rating:
2.0

The manager speaks down to you. Very condescending.

Ollie A. 
Rating:
5.0

Customer did not leave a comment.

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
1.0

Get rid of Sami !!! This guy was extremely rude. Do not ever recommend renting from this place. When I first arrived to rent door was closed and there was a hand written sign saying someone will be back in 20 min. The sales rep was completely out of it and took forever to get me out of there with the rental. This guy Sami has horrible customer service and should definitely not be working there. Not helpful at all!!! Fuck this place period don't go there.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Stefan K. 
Rating:
3.0

The price was too high for a 1 day rental. I could have rented the same vehicle at home depot for 50 dollars less. Your pricing structure with the mileage charge make it too expensive. I will have to use a different company for my next rental.

Alastor P. 
Rating:
5.0

5 stars

Aris B. 
Rating:
2.0

They charge me extra for fuel 10$ fuel was good that time i already fill

MRIDUL S. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Great experience here and Danny was very helpful.

danny R. 
Rating:
4.0

Overall the truck was fine, but there were some scratches and dents not noted.

Ellen L. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Good sells on moving equipment too

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

Sushil N. 
Rating:
5.0

Customer did not leave a comment.

CARMEN D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA T. 
Rating:
5.0

Exelent service. Great price ,will rent again.

BERTALAN H. 
Rating:
5.0

Streamline initial ID verification process- for recurring customers. I should not have to scan front of my driver's license each time.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
3.0

You screwed me over and cost me an entire extra day of rental. I started tge check in to pick up the truck at 9:43 am (but didnt leave the lot until 10 am after check in), and returned the truck at 9:50 am the next day, and you charged me the extra day; assholes.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE G. 
Rating:
5.0

Will rent box van again. Exelent service,and truck was very clean.

Bertalan H. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
3.0

It was never explained to us that when the doors on the van close it AUTOMATICALLY LOCK! We were locked out of the vehicle with keys inside. $175 we were serviced This should really not be a cost we incur. Very disappointed.

MARGARET G. 
Rating:
1.0

It was a bad experience

OTHELLO B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

The return app and the ridiculous phots needed are just aweful especially in freezing weather at night on icy ground. Takes way too long

Brian L. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY I. 
No reviews have been submitted for this location.

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