Customer Reviews for U-Haul of Scotch Plains

5,308 reviews

2015 US Hwy 22 W   Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

(908) 322-4291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 322-4291

2015 US Hwy 22 W
Scotch Plains, NJ 07076
(Located east of Blue Star Mall and west of Bowcraft Amusement Park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MATTHEW Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
4.0

The only slight issue I had was the inside of the windsheild was quite dirty and looked like it was not wiped clean, which made it a little difficult to night drive.

John L. 
Rating:
5.0

Customer did not leave a comment.

Mehmet C. 
Rating:
3.0

Customer service need to improve the manager was rude

Rekash P. 
Rating:
5.0

Friendly staff. Helped me attach and use a trailer for the first time Great experience

BRYANT L. 
Rating:
4.0

Customer did not leave a comment.

YVETTE B. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

HANS N. 
Rating:
5.0

Don't know why the website hasn't directed us to this location in the past.

Paul D. 
Rating:
3.0

my order was not coming up in my app & I contacted customer care multiple times. Somehow they got it working. But when I went to pickup truck my order was not showing as expected (free upgrade - so I was about to b charged around twice the amount (without upgrade) . I immediately contacted customer care (with some wait ofcourse) & somehow my order showed up. though overall experience with Truck itself was good, I wish order management was better.

CHETAN J. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Friendly staff and very helpful.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
4.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Excellent customer service!

MYRA B. 
Rating:
5.0

Great service and friendly staff

WOJCIECH B. 
Rating:
2.0

Trailer I rented was not clean plus the ramp is not working fine. Workers made me wait long time, they were in and out from office and at the end all 3 where outside just chatting. Terrible customer service.

GERARDO E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

esmil B. 
Rating:
5.0

Rental itself was great. Contacting you to see if I could leave my vehicle on site during rental was impossible - wasted close to an hour "on hold" and finally using Online Chat which responded "Maybe - depends on mgr of the Scotch Plains location"

KENNETH B. 
Rating:
2.0

No checking of vehicle with me there, just sent me on my way. I explained there was no gas station on my tire with all the flooding in the area and he said not to worry about it. You then charged an obscene amount to refill to the same mark. The wing mirror in the drivers side was practically hanging off it was so old and loose. It was not an east driving experience as the motor was in constant vibration making the vision of other cars blurry. It is one thing to give our old outdated trucks to drive, it is another to hand out faulty ones…

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Hardik P. 
Rating:
3.0

Be more open to answering customers questions

VENKATA M. 
Rating:
5.0

Great customer service and knowledgeable staff. All Very helpful. Have used this location many times. Always top shelf compared to others.

AUGUSTO C. 
Rating:
4.0

Customer did not leave a comment.

CLAUDIO B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
3.0

I asked to extend my rent and I was told that there is no available trucks although there are several trucks that never have moved for days. Very disappointed

Krzysztof K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

All good Thank you

Alexander D. 
Rating:
3.0

I did not expect the fuel cost is SO MUCH HIGH. Use only 1/8, and it charged me for $19???? That is ridicules and unacceptable!!!

Yen Chun P. 
Rating:
5.0

Customer did not leave a comment.

ANDRIY V. 
Rating:
5.0

Customer did not leave a comment.

JUDI R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Always Great Service! Quick and Easy! Very Professional! Thank You Again!

John J C. 
Rating:
5.0

I had a great experience the gentleman who took care of me kind

WALTER M. 
Rating:
5.0

Team at this location was very helpful.

SEAN M. 
Rating:
5.0

Staff did a very professional job

GARY A. 
Rating:
5.0

Customer did not leave a comment.

SHELBY S. 
Rating:
5.0

The lights on the trailer I rented didn't work at all. I got a ticket because of uhaul lack of keep there equipment working right.

Vladimir F. 
Rating:
3.0

They need more people working there. It took an hour for me to get the key because there was only one person working and he was helping someone else.

Carissa M. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
2.0

Be kind or Change workers

GERARDO E. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
4.0

The team on site was extremely helpful and knowledgeable.

Joe C. 
Rating:
5.0

Everything was like I expected

HORST M. 
Rating:
5.0

Customer did not leave a comment.

HENRY K. 
Rating:
1.0

My appointment was at 9am for the installation of hitch but the person who install came 11AM. Bad experience, whereas I called customer care at 8AM to move my appointment from 9am to 10:30 am but customer care agent advised me that they cannot move becoz this location is busy, so sharp 8:57 I reached this location but waited till 11am for the person to come for install.

SAEED A. 
Rating:
5.0

Sam was great!

erik S. 
Rating:
5.0

Excellent return experience. Quick, no hassle, polite, professional.

Ksanti M. 
Rating:
5.0

Sam the the store manager is a great person , extremely helpful and courteous with the people. It is my favorite U-Haul center in the state of NJ.

John M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

The truck I rented looked like it had not been cleaned out in months in the front cabin. The chair was extremely sticky as well as the steering wheel. Even more disturbing was the fact that the check engine light stayed on the entire time of the rental. Luckily I just needed this rental for a quick snowblower pick up from a maintenance yard. It served it's purpose but the condition of the vehicle made me question ever renting from this location again.

RON S. 
Rating:
5.0

Customer did not leave a comment.

LASH G. 
Rating:
5.0

Customer did not leave a comment.

Dwayne G. 
Rating:
3.0

Customer did not leave a comment.

JESSICA A. 
Rating:
3.0

Customer did not leave a comment.

JESSICA A. 
Rating:
4.0

Tricks are showing their age. Fine for a short haul.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

Andy L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPH C. 
Rating:
3.0

Customer did not leave a comment.

Tiffany G. 
Rating:
3.0

I was told to call if i was doing an after hours drop-off. I called three times on sunday from 1230pm until 445 as the location closed at six. They must have been very busy because the phone rang and rang. I delivered the truck at 6300pm and was billed for another day and even another day for the furniture dolly. I sent a dispute from my bank, hopefully all is cleared up and i receive my refund for being overcharged.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Easy efficient and friendly.

GUY H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Excellent customer service. Thank you.

pavi M. 
Rating:
3.0

The return process is not as well managed as I would think it should be.

DENNIS S. 
Rating:
5.0

Nothing! A plus.

RICHARD R. 
Rating:
3.0

Under manned. Rude service. I was called during moving on when I was going to return the trailer. Regardless of a mistake on either side the representative was rude.

Robert S. 
Rating:
2.0

Poor customer service. Long wait and rude staff

JUSTIN J. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Ann K. 
Rating:
4.0

Customer did not leave a comment.

Alberto R. 
Rating:
4.0

Customer did not leave a comment.

Santiago G. 
Rating:
5.0

Customer did not leave a comment.

Dilon W. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
1.0

The reservation pickup process was horrible and took forever. The reservation dropoff process was impossible and we weren't able to complete it as instructed. There were a lot of additional unexpected fees that made the price double what we were informed about online. Overall a horrible experience. We will not be using uhaul again.

TAYLOR C. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Wardemar M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
3.0

I was scheduled to pick up a 15 footer at 4:15 pm and I arrived on time. It literally took me close to 35 minutes waiting on line. The. The man tells me he couldn't find true keys for the truck so ha ask me I would have to take the 20 footer instead. Then was charged for fees and so many taxes. In which I couldn't understand why. The link for returning the vehicle wasn't working right. I was there for about 20 minutes and online wasn't registering my information properly. What a mess. Will be using other services that's for sure. Oh an another note I filled up the gas just the same way I left it and was still charged $8.00 dollars? Why unacceptable.

RENEE R. 
Rating:
3.0

I was charged 2 gallons of gas even though my total mileage was 12 miles in a 12 mpg 10' truck that was driven easily and only half a mile from one location to another with any load. I had also entered an approximate 20 miles when reserving the truck yet at pick up it was showing as 50 miles. In both cases be honest, not someone trying to sneak extra money from people.

Darren S. 
Rating:
1.0

I will be contacting corporate. Sent me to a different location, said I had to return the truck back at that location not my moving destination, did not have the truck size I needed. Man at the counter was not helpful and quite rude.

ROBERT C. 
Rating:
5.0

The staff was extremely helpful and friendly. Couldn't be more pleased. 6 stars

VERONICA G. 
Rating:
1.0

You could improve just about everything. Very poor communication between you and the parent company. Very poor communication between you and the customer. Unfriendly staff. I not only won't use uhaul for hitch installation. I won't use you for anything.

Richard S. 
Rating:
5.0

Quick and easy. Truck was ready and clean.

Heikki U. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

My time had to be rescheduled twice because prior customer didn't return in time.

Pritam D. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

nothing

GREGORY R. 
Rating:
3.0

Customer did not leave a comment.

Ashley H. 
No reviews have been submitted for this location.

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