Customer Reviews for U-Haul of Staten Island

3,772 reviews

1050 Bay St   Staten Island, NY 10305
(At Chestnut Ave)

(718) 816-6713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 816-6713

1050 Bay St
Staten Island, NY 10305
(At Chestnut Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSEL S. 
Rating:
5.0

Customer did not leave a comment.

EDISON F. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY G. 
Rating:
4.0

Customer did not leave a comment.

Liam N. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Quelmi J. 
Rating:
5.0

Good!

Arkadiy G. 
Rating:
5.0

Customer did not leave a comment.

RUBI H. 
Rating:
5.0

All went well with my renting of your truck

WILLIAMS B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nice people . Easy peasy

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JOSEL S. 
Rating:
5.0

The service was very good

WAEL J. 
Rating:
5.0

Nothing- staff was professional, courteous and very helpful.

Sheila C. 
Rating:
5.0

You need to mechanically take care of your trucks better!!! It was clean but poor maintained!!

YAVUZ O. 
Rating:
5.0

Nothing. Everything was completely acceptable!

SONIA E. 
Rating:
5.0

All automated and easy to get in and out.

DANIELEDMUND R. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Excellent Customer service friendly staff!!

MICHAEL D. 
Rating:
5.0

Andrew and company are excellent!!

TOMASINE F. 
Rating:
5.0

Excellent service.

oleg F. 
Rating:
5.0

The cargo van I rent was new with the exception that A/C is posible to cover the metal division with clear plastic to keep the A/C in the driver cabin

Javier P. 
Rating:
5.0

Customer did not leave a comment.

SAMUELK A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHMARY S. 
Rating:
5.0

Improve, nothing my rental was perfect and the guy who helped me With my rental did a great job no problems at all.

MICHAELANTHONY P. 
Rating:
5.0

Nothing

JERRY M. 
Rating:
5.0

Great customer service!!!

hussein S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Andrew and his crew are wonderful!! I have been going there everytime I need to rent a van or trunk.

TOMASINE F. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
1.0

Trailer they gave me was wobbling all the time makes my truck vibrating cause of that I had a trackday so I just use it anyway worst experience ever whole time cause of trailer my suv was shaking I have done towing trailers almost 8 times never happned fix the issue once you past 45mph it's shaking

Muhammad N. 
Rating:
5.0

Employees are helpful

EDWARD D. 
Rating:
5.0

The owner was kind, professional and assisted me with all questions

Joseph D. 
Rating:
5.0

Everything went very smoothly. Gentleman at desk was very courteous and efficient. Upon arrival was out in 10 minutes and likewise when returning vehicle.

JOHNR M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin V. 
Rating:
5.0

Customer did not leave a comment.

idriz C. 
Rating:
5.0

Customer did not leave a comment.

DIANAE H. 
Rating:
5.0

Nothing, Andrew was great. He answered questions and executed the transaction professionally.

SAL M. 
Rating:
5.0

Customer did not leave a comment.

HEMANTH TEJA Y. 
Rating:
5.0

It would have been great if we could have dropped off the UHaul one way, instead of driving all the back back down to Staten Island.

ADRIENNE C. 
Rating:
4.0

The first location failed me as a customer and did not have the truck there for my reserved time. It took over a hour and I was Inconveinced in having to go to another location. This type of business practice is unacceptable and me the consumer had to suffer

Jason L. 
Rating:
5.0

Customer did not leave a comment.

ISEN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY M. 
Rating:
5.0

The employee was amazing. Extremely kind and professional, answered all questions and was willing to assist with any other issues

Joseph D. 
Rating:
2.0

Customer did not leave a comment.

MOHAMEDFATHI E. 
Rating:
5.0

Customer service was very friendly

ATEFOSMAN A. 
Rating:
5.0

Larger vehicle availability 26' trucks not available at this location

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Guy R. 
Rating:
5.0

Customer did not leave a comment.

MAXIMOA M. 
Rating:
3.0

I don't understand why u was charged so much

JOHNATHANK H. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
1.0

Thank you so much

ADNANSAEED IBRAH A. 
Rating:
4.0

Customer did not leave a comment.

K R. 
Rating:
5.0

Making sure that vans are cleaner throughly and sanitized. I had old water bottles four Im the glove compartment and trash in the van at pick up . Vehicle wasn't properly cleaned especially with corona city's going on. I do not think it was safe for the customer

Jahyel C. 
Rating:
5.0

Customer did not leave a comment.

MARCEL O. 
Rating:
5.0

They did not have some of the items I requested , nor did they notified until the time I was traveling to get my truck. I was upset I had to travel further , but I am glad it worked out .. just set me back in time to move ! But the staff is great and very accommodating - and helped adjust my bill ! Thank you

BRANDONMATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

LESLIEH J. 
Rating:
5.0

Customer did not leave a comment.

SHNEUR D. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
1.0

Customer did not leave a comment.

DREW M. 
Rating:
5.0

Andrew went above and beyond for my family to make sure we had a successful move. Thank you!

Kemmie G. 
Rating:
3.0

Customer did not leave a comment.

Terja S. 
Rating:
5.0

Customer did not leave a comment.

Aleksei D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
4.0

Customer did not leave a comment.

ERIKSONLEI HO N. 
Rating:
5.0

Customer did not leave a comment.

STEPHENF G. 
Rating:
4.0

Try to have trucks available at the first location choice.

JAMESC V. 
Rating:
5.0

Customer did not leave a comment.

Isaiah V. 
Rating:
5.0

Service was exceptional!!!

YVONNECHANTE T. 
Rating:
5.0

Customer did not leave a comment.

CHARLESM H. 
Rating:
5.0

Customer did not leave a comment.

euguene D. 
Rating:
5.0

Customer did not leave a comment.

Lazer F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJAMES P. 
Rating:
5.0

Help was very courteous and professional.

Timothy B. 
Rating:
5.0

Amazing customer service, This is the only location in the NY area we use now.. Andrew is able to get us into a vehicle and on our way effortlessly every time.

ALFREDGEORGE JR H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

I have said it time and time again the customer service at the Bay Street Location in Staten Island is unparalleled! Renting cargo vans and trucks is the lest stressful part of my business thanks to the hard work of the entire team. You will continue to have a loyal customer. Thank You!

MELBA R. 
Rating:
5.0

TWO WEEKS AGO I RENTED AGAIN IN NANUET RT59 STORE AND IT WAS A HORRIBLE..STAFF LIED AND VERY RUDE!!!!!

Diane C. 
Rating:
1.0

Horrible experience. I was given a vehicle that broke down. Waited from 2:30am to 8am for the tow truck.

JOVETA P. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLACELESTE R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
4.0

Customer did not leave a comment.

Freddy C. 
Rating:
5.0

We had a hiccup in our move - they were very understanding when we needed to extend, and extend ourrental

HENRYJR II R. 
Rating:
5.0

The entire day was problem free. Good job by the staff.

WILLIEF III B. 
Rating:
5.0

Professional friendly service Thank you!!

Shoshana V. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Naim I. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Is very good service

SAM H. 
Rating:
5.0

Customer did not leave a comment.

BRYCEANDREW P. 
Rating:
5.0

Nothing different, great the way it is!

carl G. 
Rating:
5.0

Customer did not leave a comment.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

GUEORGUII N. 
Rating:
5.0

Had to travel to this location passing two other hail locations that were closer to my home because this was the only location that had the motorcycle trailer. Need to add more trailers.

Domenic F. 
Rating:
2.0

My location changed 3x and each time it was even more confusing about where I was going and what did truck I was picking up

Francis V. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
No reviews have been submitted for this location.

Additional Services at this Location

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