Customer Reviews for U-Haul of Staten Island

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Staten Island

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MICHAELJ B.
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Customer did not leave a comment.

SALVATOREA D.
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KEYSONR H.
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the young man who booked the truck was great! other then that i wont recommend. sorry but please get it together

BEATRIZ M.
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Windows and car was dirty, I have to wipe the interiors with my own alcohol wipes. Then I have for asked for assistance to help me to clean the rear view mirrors. For a $19.00 rental and 57 miles I believe is overprice. I just went back and for from Queens and should not be more that 35 miles. I question how they keep track of the millage. I am not sure if is accurate.

CORNELLJ A.
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It would be nice to be able to call the office directly. The staff there know me and it is a pleasure to deal with them!

Americo M.
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the bests

Glenn O.
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Customer did not leave a comment.

zoya K.
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SALVATOREA D.
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Matthew K.
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For starters. When I reserve a 20 foot truck I expect a 20 foot truck not a 15 foot. Had to make extra trips and more miles. Very inconvenient. And took almost twice the time to get everything I had to accomplish done. And on top of it I get charged an extra day for bringing the truck back a few hours late. Very un professional. I've been dealing with uhaul for all my rental needs for years. But if this isn't rectified I will not be a repeat customer anymore. And also the manager of the 1050 Bay Street location is very arrogant and rood. Apparently it's not his problem that I didn't get the equipment I reserved and have a confirmation email to prove what was reserved and “guaranteed”. I am very disappointed

Madellyn C.
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JOHNGERARD M.
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FRED A.
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Andrew S.
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KRISTENA C.
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The app wouldn't let me check in online so I had to wait. Also when you rent from this location you have to return to this location

Joseph G.
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Anthony R.
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Joseph C.
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The representative who handled my reservation, picking up and dropping off, was great — you should have a hundred like him. Thanks!

Jickson S.
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SALVATOREA D.
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TISHOND H.
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The truck had starting issues that created a lot of delays. Held me back from my arrival time for hours. Called Uhaul assistance that was not so helpful assistance was taking hours. Finally i had to open the hood and start it myself. I am not a uhaul employee. After paying so much, and not even refunded at least quarter to half of my money for my troubles. Unacceptable.

THOMASSCOTT M.
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Inside of the windshield was dirty. Driving a big truck around NYC is nerve racking, a clean windshield (especially at night and in the rain) would have made visibility that much better). Ended up cleaning it myself. The GM Andrew Deluca-Rios was great to work with - very professional and accommodating. I'd recommend this UHaul location to anyone who asks.

JAMESDANIEL M.
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The seatbelts were not well maintained and the cab smelled of smoke. I drove extra careful during my move. Also, I just received a call from an insurance company today stating that U-Haul said I damaged a canopy. I deny this and will be contacting a lawyer. When I rented the truck it was not under a canopy and the truck was driven straight out onto the road. Upon returning the truck, it was driven straight into the parking lot and not driven under or through a canopy. I cannot speak to what happened to the truck after it was delivered to the U-Haul representative. I can be reached at 415-920-3626 if you have questions.

SERGEY V.
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Cargo trailer was very old and was leaky. Everything was wet inside after the rain.

roman Z.
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Amazing and efficient service. Love this location. Staff is always friendly, rain or shine.

Manuel M.
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Store clerk was quite unprofessional, and the vehicle was extremely dated

Kennette W.
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Great customer service

R C.
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Customer did not leave a comment.

ALEXANDERJONATHA P.
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george B.
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Smoking in the vehicles should absolutely be banned and the vehicle should be checked for signs of smoking and cleaned thoroughly.

Mark B.
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Everyone was great, thank you

Freddy V.
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REINALDO A.
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Miriam R.
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Andrew was very helpful

Michael H.
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A+

Candace W.
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It's great the way that it is.

John B.
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Customer did not leave a comment.

JONM C.
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Trucks are usually filthy inside, last one stunk like it was used to haul gardening soil or worse. Selection of boxes and packing supplies is excellent, no problems renting trucks.

CRISTINA T.
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CHRISTOPHER G.
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No complaints, Andrew at the Bay Street location was very helpful and accommodating. I've dealt with him a couple times.

GREGORYW G.
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Robert G.
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MARKA G.
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Olawumi O.
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ROCCOA C.
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Not a thing keep up the good work.

GREG D.
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I got stuck with the rental truck 3 times, once on a bridge. Service sticker said it was overdue 4,000 miles. If you rent trucks then take care of them , but its always about taking money and not putting any in. Greed!!!!

JERRYLOUIS P.
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Get back up alarm for 10feet truck

Martin S.
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The Staten Island location really helped me out when the original Park Slope Brooklyn location did not have the one-way rental available that I had reserved. I first was changed from a 9:00 AM rental to a 2:00 PM rental which was unacceptable for my needs. I had to make another reservation in New Jersey to get back to a morning pick-up but then received a call from the Staten Island location saying they had obtained a truck for my original 9:00 AM pick-up. I very much appreciate them doing that! It saved the whole timing of moving my son from Brooklyn.

Emmanuel K.
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Keep the good work

BYRONA D.
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The Uhaul website should indicate whether or not the truck has a ramp. When the reservation was placed for a 10' truck, I assumed it had a ramp. When I arrived to pick it up the truck, it did not have a ramp. The office staff politely pointed out that only 15' trucks and bigger had ramps. Overall, the rental experience was outstanding.

Gerald H.
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Customer did not leave a comment.

Fathi M.
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Change the person on the front desk, very rude, bad atittude and extremly ignorant

SHANIKAM H.
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The steering wheel was shaky

Emmanuel K.
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Keep it up

STANLEYKENNETH G.
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Nothing to add.

Yury V.
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Excellent service. They were so helpful and understanding. Highly recommend this location.

Joseph M.
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Customer did not leave a comment.

Felix R.
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no issues

Edward K.
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Customer did not leave a comment.

ANDREWK R.
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There were zero furniture dollys or magliner hand trucks available for rent. I feel there should be at least 1 of each available for each vehicle. Also had trouble extending the rental over the phone, I was on long hold and then transferred to another 888 number that disconnected after 1 ring.

Eric H.
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Location didn't have everything that I had reserved. They refunded me money for not providing everything, but didn't update the contract. When I tried to drop off the truck at my destination, they had to figure out how to adjust the contract to account for the missing equipment.

Michael P.
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Sean M.
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PEDROSILBESTRE R.
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Awesome experience!! Everything went smooth !! Thank you !!

DERICKAPARICIO F.
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You guys are amazing. Uhaul 2020

Ramon O.
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Alexandr B.
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Joseph C.
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Continue to be professional & courteous

MIRIAM R.
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Walk in to pick up van and noticed costumer Before me has no mask on and then I look again none of the workers Walking around with no mask felt very uncomfortable with the rental!

roman S.
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Thank you! Many thanks. the people who work are very obligatory. nice to have business with them.

Muhamed F.
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JORGELUIS JR G.
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AGRON A.
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PAUL P.
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Very courteous and made it a speedy process.

ANTHONYJ D.
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Super fast servie and very friendly. Best U-Haul experience yet

MARGIE M.
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After NUMEROUS issues with U-HAUL This location is the only U-HAUL that was able and willing to help me Andrew Deluca—Rios she be commended and given a raise Any prior communications with U-Haul representatives was disastrous and the employees were incompetent Resulting in 3 cancelled reservations an hour travel each way $40 in tolls each trip. And if it wasn't for Andrew my vacation would has fallen through The incompetency of the employees from the location in my area was mind blowing and frustrating

JESSICA E.
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Jill K.
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Stacey D.
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EDUARDO O.
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Front clerk was GREEEEAtttttttttttttt

Michael C.
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Novelynne S.
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JOANNE S.
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The representative was very professional and knowledgeable. Everything was fine.

PETERJ G.
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DIANEJ S.
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in and out in minutes, staff was friendly and efficient.

DAVIDJ H.
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Customer did not leave a comment.

LISAL C.
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RAULA R.
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LOUIS D.
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Oleksii B.
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Justin R.
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The gentleman at the counter was friendly and professional.

Matthew S.
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I feel like I added more gas than I used. I don't think it was topped off when I picked up.

JOHNC S.
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The guy that works there is very pleasant & polite. It's amazing to see !!

Eric N.
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not rushed

Curtis J.
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The truck was dirty and smelly dog hair everywhere. Smells like a dog lived in the truck. Both passenger and driver door did not work properly. I'm a frequent customer of this establishment and normally everything goes great but this time I was truly disappointed.

KEVINAFSHAN H.
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Mr. Rios was an amazing rep, truck was there ready and waiting and he went above and beyond in accommodating me regarding my move. Thank You

JENNIFER H.
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Again awesome

Caitlin M.
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We had to do an emergency reschedule of our move and ended up coming out to Staten Island from Manhattan to get one of the last trucks available anywhere in the city. Andrew Deluca-Rios helped us through the check out process and explained everything clearly. He answered all of our questions, and made sure that we had all the right equipment for our move. In an emergency situation where we were really out of our comfort zones he really came through for us! We cannot thank him enough :)

Nelson R.
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Nothing to improve. I have always rented from this spot and will continue to do so.

april P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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