Customer Reviews for U-Haul of Staten Island

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Staten Island

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Charles C. on

Rating:

Customer did not leave a comment.

viktor k. on

Rating:

thanks u-haul ,i recommend this location to my friend .

Daniel D. on

Rating:

Customer did not leave a comment.

Shakira G. on

Rating:

Truck was really old and hard to drive

andy m. on

Rating:

Customer did not leave a comment.

Shkelqim B. on

Rating:

Welcoming and helpful crew

Moe M. on

Rating:

Andrew & his team were amazing! So caring & Professional!

Edward Z. on

Rating:

Keep up the good work.

anthony l. on

Rating:

great customer service no problems at this location

Michael P. on

Rating:

Customer did not leave a comment.

Lilliam L. on

Rating:

Customer did not leave a comment.

STAS H. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Andrew and his team of Merry Men continue to exceed my expectations with respect to customer service and general “know how.” These guys are always open on-time and ready to handle whatever obstacle you throw at them. Their suggestions for a better moving experience are always well thought out and sincere. The Facility is always immaculate and well stocked. The only thing missing from this facility is a Lavazza Coffee machine. Aside from that Andrew and is Band of Merry Men continue to set the Uhaul Standard when it comes to customer service. Five Stars just isn’t enough - these guys get six ( ?? ?? ?? ?? ?? ?? )

Mark s. on

Rating:

Very helpfufl and quick setup of the contract, the truck was ready, and the two people working provided clear explanations of policy and so forth. Superb service!

Brandon M. on

Rating:

Nothing required.

Ronnie R. on

Rating:

Customer did not leave a comment.

Darlene G. on

Rating:

Nothing

joanne n. on

Rating:

Andrew who runs the Bay St location is great. He is punctual and courteous to his customers.

Richard S. on

Rating:

Andrew and his team continue to exceed customer service expectations time and time again. One of many franchise venues that I frequently use for my business and I really admire Andrew’s ability to maintain a consistent customer experience day in and day out.

sean l. on

Rating:

Customer did not leave a comment.

Isaac J. on

Rating:

Well, you can be clear about what the specifications of the truck are. What are the features of the vehicle? How might be the best way to pack the truck? I was basically given the keys and pointed to "the one over there"--really unbelievable.

Pavel R. on

Rating:

Customer did not leave a comment.

Janet P. on

Rating:

Customer did not leave a comment.

Salvatore M. on

Rating:

Customer did not leave a comment.

Frank E. on

Rating:

Customer did not leave a comment.

mike g. on

Rating:

Customer did not leave a comment.

Lora C. on

Rating:

No complaints it was a great experience.

Gladys D. on

Rating:

Customer did not leave a comment.

CARMINE A. on

Rating:

Customer did not leave a comment.

Fichera E. on

Rating:

Customer did not leave a comment.

Stephen D. on

Rating:

Customer did not leave a comment.

Daniel M. on

Rating:

Smooth service, clean/new truck, easy return. The general manager is nice, efficient, and does an awesome job

Jennifer L. on

Rating:

Customer did not leave a comment.

samson p. on

Rating:

Customer did not leave a comment.

Ilir R. on

Rating:

Great place to do business! The guy in the counter was great!

Susan R. on

Rating:

Customer did not leave a comment.

Sokol B. on

Rating:

Be honest nothing I had to extend the time to bring it back twice and they didn’t give a problem and dropping the truck off was so smooth and fast 5 star ?????????? Rating

Vernon A. on

Rating:

Customer did not leave a comment.

Valbona L. on

Rating:

Customer did not leave a comment.

george v. on

Rating:

Attendant was very helpful , got me hooked up and ready to go in minutes and when I returned it he had all paper work ready. Thats what I call great service. I will deal with him again .

Linda C. on

Rating:

Customer did not leave a comment.

victor a. on

Rating:

Customer did not leave a comment.

Jacqueline G. on

Rating:

Customer did not leave a comment.

Mayon A. on

Rating:

Customer did not leave a comment.

HOWARD B. on

Rating:

Customer did not leave a comment.

Nasser A. on

Rating:

Customer did not leave a comment.

Lisa S. on

Rating:

Nothing. It was a great experience

John S. on

Rating:

Customer did not leave a comment.

Beth S. on

Rating:

Customer did not leave a comment.

robert g. on

Rating:

We rent every year. Best service ever!

robert g. on

Rating:

We rent every year. Best service ever!

robert g. on

Rating:

We rent every year. Best service ever!

robert g. on

Rating:

Best job ever!!

robert g. on

Rating:

Best service ever!

Josephine M. on

Rating:

Customer did not leave a comment.

Chinasa U. on

Rating:

Provide more workers in delivery and picking up locations.

Darlene G. on

Rating:

Customer did not leave a comment.

Joshua L. on

Rating:

It was a real hassle to return/close out the truck we rented. We could not get the photos to upload to your after hours web application. After numerous attempts( 7) and spending almost 45 minutes in the cold at the end of a long day… We parked the truck and dropped the key in the lock box. This morning I spent almost an hour calling U-Haul at 800 468 4235, then 718 816 6713, and finally 800 789 3638. Before I was connected to someone who could help me. Only to find out that the contract was finalized at more or less the agreed upon amount. This was really frustrating. The agent that I spoke to said the problem was with our I-phone. That U-Haul doesn’t support the I- phone. This is ridiculous. Ref # 217 39 82 Double plus un-good. To alert people that your web app doesn’t support the I-phone. The most popular phone on the planet.

Mahesh K. on

Rating:

Customer did not leave a comment.

john m. on

Rating:

The entire process from calling in my reservation to returning the van , was quick , simple , and pleasant

Joe R. on

Rating:

I have rented many U-Hauls in my life and the rental process at the Bay Street, Staten Island location was the best experience I have ever had. Very efficient, friendly and most important very accommodating.

Endri K. on

Rating:

Customer did not leave a comment.

Marcelino N. on

Rating:

Customer did not leave a comment.

Kevin L. on

Rating:

Customer did not leave a comment.

michael m. on

Rating:

Customer did not leave a comment.

Janell U. on

Rating:

Customer did not leave a comment.

Steven C. on

Rating:

Great

Joseph A. on

Rating:

Nothing Excellent

ROBERT I. on

Rating:

Truck was new(5000 miles), clean inside. Check in and return smooth and quick. Rented to transport Baby Shower gifts from venue to home, van was perfect for the task, clean inside was important to soon to be mother.

Ale A. on

Rating:

Customer did not leave a comment.

Borivoje H. on

Rating:

Customer did not leave a comment.

Raymond H. on

Rating:

Regardless if you do self check in or not, there is always someone there willing to assist you in every way to help get you going! This was my second great experience at this location!

Elliot S. on

Rating:

No issues with the service.......but one of the tailights on the trailer was not working. they didnt have another trailer there so I had no choice but to take it.

Aa A. on

Rating:

The hand truck was super heavy. I guess it is great if you have heavy furniture but it was too heavy for the light weight stuff I needed.

Michael A. on

Rating:

Do not change my pickup location without asking first.

Joel A. on

Rating:

Customer did not leave a comment.

john k. on

Rating:

Just great.!! Thanks to the to the mgr.Ian was just the person wants when you're in tight bind. He was very helpful in a last minute in a pinch and I have to move. Spot on !!! Thanks to Ian and the other employee. Made my move just a little bit easier. John Kalyna

RICHARD S. on

Rating:

Customer did not leave a comment.

keisha w. on

Rating:

Customer did not leave a comment.

Matthias S. on

Rating:

Customer did not leave a comment.

FEZAN C. on

Rating:

Customer did not leave a comment.

JOHN K. on

Rating:

The gentleman who processed my return was great! Super friendly and helpful. Great experience.

CATHERINE B. on

Rating:

excellent service!!