Customer Reviews for U-Haul of Staten Island

3,798 reviews

1050 Bay St   Staten Island, NY 10305
(At Chestnut Ave)

(718) 816-6713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(718) 816-6713

1050 Bay St
Staten Island, NY 10305
(At Chestnut Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Vincent A. 
Rating:
2.0

Over the phone, Edwin was ok but when I returned the vehicle and had an issue he was adversarial. I am also upset because the gas gauge was broken on a seemingly newish truck. It showed just about 3/4 full when I noticed it after a few blocks but didn't think anything of it. I went to fill it back after my 9mile roundrip and the needle didn't move. I thought maybe it was my fault so I took the truck back and showed Edwin. He said there will be a 15 charge, so I went a few blocks down, put another 10 dollars in and the guage did not move. I came back to show him and I was upset I will be honest, and now I added another 3 dollars in mileage. I know the 13-15 dollars isn't life ending but money is tight now and why I rented a uhual and not a moving truck. I asked him to make sure I get a vehicle that has everything working, like the brakes etc. I can't believe nobody noticed this when it was brought back before me either. I'm upset about the truck issue and the demeanor from Edwin. I expect that he gets flack all the time but when I came back my issue was the truck, not him - until he showed not only an attitude but an unwillingness to solve my issue until I got really livid. I have a few more bookings to make, I would hate to have to go to another place, most of the move was seamless except for this.

Stacey T. 
Rating:
5.0

On time professional and friendly. I would use this location again.

MARCOANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

Weimin H. 
Rating:
5.0

Customer did not leave a comment.

GL S. 
Rating:
5.0

Do not ever fire Andrew he is the best!

Paul H. 
Rating:
5.0

Customer did not leave a comment.

SHARECESHANDY R. 
Rating:
3.0

Couldn't Drop off the van at another location closer to my destination. I thought this was allowed nationwide. Also the gas tank was not half full when I picked up the truck, but the guy said I had to bring it back half full. Finally I really didn't need a 15 foot truck. Only got that because it's the only one with a ramp, which I definitely did need. You should have a 10 foot truck with a ramp, Or a ramp that you can rent separately for a reasonable fee.

John B. 
Rating:
3.0

Friendly and accommodating.

George.EMANUEL R. 
Rating:
5.0

It was a very simple and easy process renting the u haul van , it was a newer van and clean , but the only negative was that the van had a strong smell of cigarettes, u haul needs to prohibite smoking in the vehicles or have non-smoking vehicles.

JOHNT M. 
Rating:
5.0

This is the best U-Haul location hands down!

MELBA R. 
Rating:
5.0

Customer did not leave a comment.

Nygel Y. 
Rating:
5.0

Keep the hard work and the professional customers service

JAVIERALFONZO P. 
Rating:
4.0

Customer did not leave a comment.

Kelsy M. 
Rating:
3.0

Customer service needs improvement

LIZZETTEA D. 
Rating:
5.0

Customer did not leave a comment.

BERNARD C. 
Rating:
4.0

Customer did not leave a comment.

ERJON A. 
Rating:
1.0

Awful experience Broken down piece of junk truck Should not be allowed on the road Prayed to make it home

kevin F. 
Rating:
5.0

Customer did not leave a comment.

LABEAT M. 
Rating:
5.0

Very efficient. Very friendly

Trudy W. 
Rating:
5.0

I can't say enough about this U-Haul location, the manager and the entire team. I rent U-Haul for my business frequently and the customer service is top notch. Also, the equipment that I rent is well serviced, clean and always in the best condition. Bravo to the Bay Street U-Haul location in Staten Island!

MELBA R. 
Rating:
5.0

Everything was excellent! Devon and Andrew gave thorough instructions . They were kind and knowledgeable.

SHARONHELENE W. 
Rating:
4.0

It would be helpful to have on site parking for my car...I had to park 3 blocks away.

Doreen A. 
Rating:
5.0

Just want to let u know that Doing business with Uhaul is totally Stress free and Affordable. ESPECIALLY When dealing with Andrew , Devon and the rest of the team at your Bay st Location.! They Make My Truck Rental needs Go Smooth as silk cause of their Professionalism and Dedication !

PETE M. 
Rating:
5.0

Customer did not leave a comment.

JOHND B. 
Rating:
5.0

I have rented from UHAUL in the past and from other companies. This by far was the best experience of them all. The ease of the rental from reservations, to pick up to return was the smoothest ever and the charge was exceptional. I Will definitely rent again and I have never been to a location that is so well equipped for all your needs with the items you need to the different size vehicles all at one location. Keep up the great work. Would give 10 stars but not an option.

MARTINEC S. 
Rating:
5.0

Customer did not leave a comment.

JOSEL S. 
Rating:
5.0

Customer did not leave a comment.

EDISON F. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY G. 
Rating:
4.0

Customer did not leave a comment.

Liam N. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Quelmi J. 
Rating:
5.0

Good!

Arkadiy G. 
Rating:
5.0

Customer did not leave a comment.

RUBI H. 
Rating:
5.0

All went well with my renting of your truck

WILLIAMS B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nice people . Easy peasy

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JOSEL S. 
Rating:
5.0

The service was very good

WAEL J. 
Rating:
5.0

Nothing- staff was professional, courteous and very helpful.

Sheila C. 
Rating:
5.0

You need to mechanically take care of your trucks better!!! It was clean but poor maintained!!

YAVUZ O. 
Rating:
5.0

Nothing. Everything was completely acceptable!

SONIA E. 
Rating:
5.0

All automated and easy to get in and out.

DANIELEDMUND R. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Excellent Customer service friendly staff!!

MICHAEL D. 
Rating:
5.0

Andrew and company are excellent!!

TOMASINE F. 
Rating:
5.0

Excellent service.

oleg F. 
Rating:
5.0

The cargo van I rent was new with the exception that A/C is posible to cover the metal division with clear plastic to keep the A/C in the driver cabin

Javier P. 
Rating:
5.0

Customer did not leave a comment.

SAMUELK A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHMARY S. 
Rating:
5.0

Improve, nothing my rental was perfect and the guy who helped me With my rental did a great job no problems at all.

MICHAELANTHONY P. 
Rating:
5.0

Nothing

JERRY M. 
Rating:
5.0

Great customer service!!!

hussein S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Andrew and his crew are wonderful!! I have been going there everytime I need to rent a van or trunk.

TOMASINE F. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
1.0

Trailer they gave me was wobbling all the time makes my truck vibrating cause of that I had a trackday so I just use it anyway worst experience ever whole time cause of trailer my suv was shaking I have done towing trailers almost 8 times never happned fix the issue once you past 45mph it's shaking

Muhammad N. 
Rating:
5.0

Employees are helpful

EDWARD D. 
Rating:
5.0

The owner was kind, professional and assisted me with all questions

Joseph D. 
Rating:
5.0

Everything went very smoothly. Gentleman at desk was very courteous and efficient. Upon arrival was out in 10 minutes and likewise when returning vehicle.

JOHNR M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin V. 
Rating:
5.0

Customer did not leave a comment.

idriz C. 
Rating:
5.0

Customer did not leave a comment.

DIANAE H. 
Rating:
5.0

Nothing, Andrew was great. He answered questions and executed the transaction professionally.

SAL M. 
Rating:
5.0

Customer did not leave a comment.

HEMANTH TEJA Y. 
Rating:
5.0

It would have been great if we could have dropped off the UHaul one way, instead of driving all the back back down to Staten Island.

ADRIENNE C. 
Rating:
4.0

The first location failed me as a customer and did not have the truck there for my reserved time. It took over a hour and I was Inconveinced in having to go to another location. This type of business practice is unacceptable and me the consumer had to suffer

Jason L. 
Rating:
5.0

Customer did not leave a comment.

ISEN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY M. 
Rating:
5.0

The employee was amazing. Extremely kind and professional, answered all questions and was willing to assist with any other issues

Joseph D. 
Rating:
2.0

Customer did not leave a comment.

MOHAMEDFATHI E. 
Rating:
5.0

Customer service was very friendly

ATEFOSMAN A. 
Rating:
5.0

Larger vehicle availability 26' trucks not available at this location

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Guy R. 
Rating:
5.0

Customer did not leave a comment.

MAXIMOA M. 
Rating:
3.0

I don't understand why u was charged so much

JOHNATHANK H. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
1.0

Thank you so much

ADNANSAEED IBRAH A. 
Rating:
4.0

Customer did not leave a comment.

K R. 
Rating:
5.0

Making sure that vans are cleaner throughly and sanitized. I had old water bottles four Im the glove compartment and trash in the van at pick up . Vehicle wasn't properly cleaned especially with corona city's going on. I do not think it was safe for the customer

Jahyel C. 
Rating:
5.0

Customer did not leave a comment.

MARCEL O. 
Rating:
5.0

They did not have some of the items I requested , nor did they notified until the time I was traveling to get my truck. I was upset I had to travel further , but I am glad it worked out .. just set me back in time to move ! But the staff is great and very accommodating - and helped adjust my bill ! Thank you

BRANDONMATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

LESLIEH J. 
Rating:
5.0

Customer did not leave a comment.

SHNEUR D. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
1.0

Customer did not leave a comment.

DREW M. 
Rating:
5.0

Andrew went above and beyond for my family to make sure we had a successful move. Thank you!

Kemmie G. 
Rating:
3.0

Customer did not leave a comment.

Terja S. 
Rating:
5.0

Customer did not leave a comment.

Aleksei D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
4.0

Customer did not leave a comment.

ERIKSONLEI HO N. 
Rating:
5.0

Customer did not leave a comment.

STEPHENF G. 
Rating:
4.0

Try to have trucks available at the first location choice.

JAMESC V. 
Rating:
5.0

Customer did not leave a comment.

Isaiah V. 
Rating:
5.0

Service was exceptional!!!

YVONNECHANTE T. 
Rating:
5.0

Customer did not leave a comment.

CHARLESM H. 
Rating:
5.0

Customer did not leave a comment.

euguene D. 
Rating:
5.0

Customer did not leave a comment.

Lazer F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJAMES P. 
No reviews have been submitted for this location.

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