Customer Reviews for U-Haul of Sunnyslope

2,647 reviews

9300 N Cave Creek Rd   Phoenix, AZ 85020

(602) 674-1256

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 674-1256

9300 N Cave Creek Rd
Phoenix, AZ 85020

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing this location is perfect

Mark K. 
Rating:
5.0

The optional dolly and blankets ($10) attached to the inside back of the box were actually in the way. There should be an option to remove those of you are not going to use them.

Jeffrey K. 
Rating:
5.0

Nothing that I can think of. I was really impressed with the speed of the transaction!

Miguel R. 
Rating:
1.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

This location was great but who ever in the back office who changed my truck size without my consent needs reprimanded. This location made it right.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
3.0

Not make other customers reservations a topic of discussion for me. When making extensions due to unforseeable circumstances the provider made it know that I was inconveniencing other customers. I didn't appreciate that experience and made my rental experience feel invaluable compared to the next customer.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Easy to rent and a friendly help getting the trailer.

BRIAN G. 
Rating:
5.0

Very easy. They changed my pickup place, but it was fine. Everyone was super nice.

Tonya H. 
Rating:
5.0

Customer service was great!

SHAWN G. 
Rating:
5.0

Very efficient transaction, both when picking up and dropping off.

Jack P. 
Rating:
5.0

Lucky to get a rental due to limited supply across the us. Book it early

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

nathan H. 
Rating:
3.0

Gas was not half of a tank as told! But we still filled it to a half tank.

Carla G. 
Rating:
4.0

The truck had a strong smell of cigarette smoking. I'm talking to the point that it was coming out of the vents. I'm very sensitive to smoke and it was very irritating and I couldn't be the passenger, drove own car behind uhaul. When we returned it, the manager knew ( even said the truck number, we used, when we told him about smoke) about the smoke smell and tried getting it out before, without success.

christopher H. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI G. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Very helpful and friendly staff. Always a good experience with Uhaul.

Scott M. 
Rating:
5.0

i love my uhaul experiences. you have a pleasant staff. i recommend plastic seat coverings but overall experience is great!

Sheila W. 
Rating:
5.0

Great service location great staff, have rented there many times and same Great service

DADS C. 
Rating:
5.0

Although we had issues with the truck breaking down and having to get a replacement. Steve at the U-Haul in Sunnyslope was very helpful in getting this corrected. We appreciate his assistance and customer service!

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
4.0

I forgot to mention the battery died on the truck at one point

Tyler T. 
Rating:
5.0

The personnel are always great at this location

Thomas H. 
Rating:
2.0

Bill the customer as indicated on the record.

Bowman S. 
Rating:
5.0

Everything went well.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

They were shocked that we were rented this unsafe loud vehicle to drive

Shari D. 
Rating:
5.0

Great customer service

Desirae W. 
Rating:
5.0

There was only one thing that may want to be addressed: When I accepted the van for my use, I verified the tank was full of gas based on the gauge needle being "at" the "F". I only drove about 23 miles, but noticed the gauge was reading well below "F". I filled with gas, expecting maybe a couple of gallons. However the pump didn't auto stop until nearly 6 gallons were dispensed. Apparently the people at U-Haul were deceived by the previous customer because the needle was close enough to fool them into thinking the customer had brought the van back filled as promised. I told the returning attendant about it and he kindly refunded from my bill an amount to help compensate for the extra gas I bought for them. I have since verified via the e-receipt that the refund was as stated and am very happy with how it was handled by U-Haul. I can only guess that they fill their vehicles with gas whenever the customer does not, and check the gauge when the customer claims to have filled it. Most gauges read just beyond the "F" when they are truly full, and my only suggestion would be to more carefully check the gauges upon return or require proof of gas purchase by the customer via receipt for the gas (that will also tell them how far away the gas was purchased).

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

tHE STAFF HAVE BEEN EXCELLENT

Thomas H. 
Rating:
5.0

Create a frequent renters program to keep my information on file so I can get my rental equipment quickly.

STEVE B. 
Rating:
5.0

Great 👍

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rory C.  |  Overall Experience 
Rating:
3.0

Not the best neighborhood. Check in was strange and took onger than normal. Also NOT the location I selected. What's the point of using your web app when you change the locations after the fact?!

Jeffrey S. 
Rating:
5.0

Everything was perfect. Devin provided perfect customer service.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Tried to use the phone app to check in but it doesn't recognize the location on gps - justin was super helpful though

PAUL A. 
Rating:
5.0

Always a good location to do business with....thank you

James T. 
Rating:
5.0

Customer did not leave a comment.

Kayla J. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

The experience was virtually effortless.

James W. 
Rating:
5.0

great

Thomas H. 
Rating:
4.0

Your contact center needs more agents. Also your online portal requires major enhancements. Most of the links wont work.

Chaithanya T. 
Rating:
5.0

I rent trucks here all the time and have always been treated well. The staff -Tim, I believe is his name, kinda tall, greying facial hair, is very personable and friendly. I highly recommend!

Noe G. 
Rating:
5.0

The staff are always great

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

joy A. 
Rating:
5.0

The manager was extremely helpful and got me my equipment in literally a minute I would recommend that uhaul to many others solely due to the excellent customer service!!! He deserves a raise!

Justin P. 
Rating:
3.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

always great

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Everytime I rent from here I have always had a pleasant experience. That's why I always return to this location. Even after I moved out of the area. Thus fore, I wouldn't change a thing!

Michelle F. 
Rating:
5.0

Great experience

Scott L. 
Rating:
5.0

nothing, great service

Aevanis G. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Convenient location. Felt comfortable leaving my vehicle there during my rental which I appreciate.

Kym G. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Connemara M. 
Rating:
5.0

Allow one week rentals on the van and pickup trucks for a flat fee

Scott L. 
Rating:
5.0

Very polite and reliable staff. Moving vans and equipment have always worked without any problems (air conditioning has always blew strong and cold!!). Each of our family has received good service from this location over the years.

Jonathan T. 
Rating:
5.0

Steven who helped us was great! I will use this location again.

Mark W. 
Rating:
5.0

The personnel at this location are the best. They always give top notch service KEEP IT UP AND THANKYOU

Thomas H. 
Rating:
4.0

The person that helped me was very friendly but the AC stopped working and I had to move with no AC, in Phoenix, in July. The UHaul employee said he would let the manager know but I have not heard anything from them.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Corinne C. 
Rating:
5.0

I always go to the Uhaul on Cavecreek road and Hatcher (Phoenix) they are the best always helpful!

vickie S. 
Rating:
5.0

Customer did not leave a comment.

Hattie M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

CHERYL E. 
Rating:
4.0

The vehicle came with a little over 1/2 tank of fuel. It's practically impossible to fill back to that level, so I filled completely. There was no offer to discount the vehicle. The fuel cost more than the rental!

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Alfred J. 
Rating:
5.0

The dropoff took took about 5 to ten minuted.could not have asked for anything better Thank you@

Edward B. 
Rating:
5.0

I came by a couple times for boxes and supplies before I rented the truck. I was helped by the owner each time. He is really great and you can tell he truly cares about his business. He went above and beyond for me and it was much appreciated.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly I. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

No improvement comments @ this time. Thank YOU Althea & Devon for Your Outstanding Customer Service!

Kristi R. 
Rating:
5.0

Customer did not leave a comment.

BILL K. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Everything was seamless! The gentleman was very friendly and courteous. I highly recommend this establishment.

Linda K. 
Rating:
5.0

Enrique solved the hitch problem I was experiencing.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

RONALD E. 
Rating:
5.0

Pulled the truck up, did a quick check-in and was on my way. Couldn't have been easier.

Joseph V. 
Rating:
5.0

The drop off location was a problem because it was 27 miles from where I was when done with the trailer. Uhaul could have done a better job if locating a more convenient drop location for me.

WALLACE H. 
Rating:
5.0

The building could use a remodel.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Logan H. 
Rating:
5.0

GREAT

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
5.0

great

Thomas H. 
Rating:
1.0

Got quoted for a day and half would be around $40 to $50, told me there would be a $100 hold and would get back the rest, nope, ripped me off then charged me another $19

Christopher B. 
Rating:
5.0

Great customer service!!!

Tony K. 
Rating:
4.0

Nothing I can think of. It was a very good experience.

Blinda A. 
Rating:
4.0

cold drink vending machine.

Shelley C. 
Rating:
5.0

Thank you for helping us out in a pinch

Linda H.  |  First Impressions 
No reviews have been submitted for this location.

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