Customer Reviews for U-Haul of Sunnyslope

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Sunnyslope

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

EILEEN T.
Rating:

Employees were very helpful. No need for to much improvement.!!

Thomas H.
Rating:

great

ADAMKIM C.
Rating:

Customer did not leave a comment.

JAMES V.
Rating:

Customer did not leave a comment.

James V.
Rating:

Customer did not leave a comment.

James J.
Rating:

Great experience at this location and great customer service

Randy S.
Rating:

Customer did not leave a comment.

George R.
Rating:

Customer did not leave a comment.

THOMAS H.
Rating:

great

marc O.
Rating:

Customer did not leave a comment.

THOMAS H.
Rating:

always very helpful

Woodrow P.
Rating:

Rental vehicles should be full when you pick them up. Customers should bring them back full.

SHAHAB M.
Rating:

There were no indication of what type of fuel wound be the right kind for this vehicle. It would be useful and sensible if that information was posted somewhere on the van, preferably on the fueling spot. When you originally confirm with the customer about the pick up location, then first of all you should keep the promise but in case you can't and the customer has to go further, don't make it the customer responsibility to remind every employee he talks to about in order for him/her (the customer) to get the inconvenience discount that again you have promised.

CARRIE W.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

great

robert L.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

great

James C.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

great

Robert E.
Rating:

Customer did not leave a comment.

DIANE L.
Rating:

Customer did not leave a comment.

DIANE L.
Rating:

Customer did not leave a comment.

Darlene B.
Rating:

Customer did not leave a comment.

SHAWN P.
Rating:

I came to the first location to only find out that the key has to be handed to me from the vendor, however the business was closed and I had to drive to this cave creek location, During my drive there with my car my tire blew out and it caused such a rough day.... I ended up spending much more money than I should have from the beginning and used more gas driving to this location. Very upset with this experience

Gina L.
Rating:

We ended up getting back after they were closed but it was easy to access and unload the the Auto Transport. The next day we received the receipt via email. Great location and always friendly and service is excellent.

Thomas H.
Rating:

Everything is good onsite. The phone answering is rotten U HAUL HAS TO MAKE IT BETTER.BECAUSE THE SITE WHERE I GET MY TRAILER IS GREAT I STAY WITH UHAUL UNTIL SOMETHING ELSE COMES ALONG.

Jose M.
Rating:

Try callingn never answered the phone

Emmanuel R.
Rating:

One of the staff removed his mask maybe manager to scream at a customer. They allowed alot of ppl inside the store part not taking covid precautions seriously at all. They check out multiple ppl out at once and there is no 6 feet apart. So uncomfortable

Gail B.
Rating:

Customer did not leave a comment.

Bonnie N.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

always great

Thomas H.
Rating:

great

Grace S.
Rating:

See you again tuesday

Marc R.
Rating:

Enrique was nice and pleasant. Very organized.

GARY H.
Rating:

Customer did not leave a comment.

Jeffrey M.
Rating:

Everything was great.

Thomas H.
Rating:

great

Jacqueline V. | Overall Experience |
Rating:

The staff is so helpful and friendly and that you don’t find to much !! Great place to store your things

Matthew G.
Rating:

Great customer service. Easy process. Fast. Efficient.

robert S.
Rating:

Great customer service! Thank you..

Beverly K.
Rating:

When the Service guy pointed to the truck I was renting, I had to ask him to wipe the interior down because I watched the person return and no sanitizing was done. He seemed annoyed at my request, which was irritating because this is his job. I returned the vehicle at 7:00 pm and the guy inside was rude. Said he was closed and basically, “go away!” I asked about the rented furniture pads and cart still in the truck, how does he know they are there and he said “we have cameras.” Well, this does not make me feel confident in the return process. I have rented several time from Uhaul, first time from this location... I will think twice before coming back.

Alexis D.
Rating:

I have only one complaint, the website said they closed at 10 pm and when I got there at 8ish they were closed. Perhaps they should change that on the website.

Anna K.
Rating:

Very helpful and knowledgable.

SAMANTHA N.
Rating:

The truck need some TLC

BEN L.
Rating:

Do not send me a text message at 4:30 in the morning asking me to do the survey. It woke me up, and I could not fall back to sleep

Thomas H.
Rating:

U haul NEEDS A BETTER PHONE SYSTEM AND NEW PROGRAMMERS It would sure help the staff .

Lorena G.
Rating:

Customer did not leave a comment.

STEVEN C.
Rating:

Customer did not leave a comment.

Christopher C.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

very helpful and professional

Stephen A.
Rating:

Customer did not leave a comment.

michele M.
Rating:

Customer did not leave a comment.

MELISSA F.
Rating:

Customer did not leave a comment.

Jonathon W.
Rating:

Service was professional and positive event. Made the rental a great happy time. Thank you very much

shovonne B.
Rating:

Customer did not leave a comment.

Oron M.
Rating:

Customer did not leave a comment.

CONNIE M.
Rating:

Customer did not leave a comment.

THOMAS H.
Rating:

always good

CHRISTOPHER H.
Rating:

The gentlemen at the front desk was very nice and prompt.

SCOTT T.
Rating:

Customer did not leave a comment.

joe W.
Rating:

The truck had some mileage and wear on it but it ran and drove well. The price was good.

LONNIE M.
Rating:

Customer did not leave a comment.

Barbra S.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

gabriel P.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

GREAT

Bryan W.
Rating:

Customer did not leave a comment.

Bryan W.
Rating:

Great customer service.

Vicki O.
Rating:

Not much needs improvement here..the guys are helpful and professional..the office is clean..for me, this is the only U -HAUL that I will give my business to

William E.
Rating:

Customer did not leave a comment.

Kerrin B.
Rating:

Customer did not leave a comment.

Jay N.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

great

Annie L.
Rating:

Customer did not leave a comment.

Tania G.
Rating:

I was driving from Phoenix to Los Angeles California in a truck with 120,000 miles and multiple dents and scrapes on it! I did think twice about taking it on the 6 hour drive but took it anyways because it really belonged to California and not Phoenix. Well, I took care of my car and it's still running well at 220,000 so I took the truck. Well, not long after I put in $50.00 of cash for gas that the truck died on on the freeway because the alternator died! I had to call U-Haul roadside assistance in mid day in Phoenix on the freeway for 1.5 hours just to assess the problem, they had to go and find a battery to get me to the nearest UHaul because they could not tow. To exchange to another truck. I had to move all my stuff in 15 foot truck to another but that will be reimbursed thankfully. What a nightmare! In the heat too and my cell phone died due to the extreme heat. I'm lucky I had some water! I never should have been assigned this truck. It was a hazard to drive it and I thank God I was safe!

MICHAEL F.
Rating:

Customer did not leave a comment.

THOMAS H.
Rating:

great

Adam J.
Rating:

Keep up the good job!

Andi G.
Rating:

Customer did not leave a comment.

Preston M.
Rating:

Customer did not leave a comment.

James H.
Rating:

Customer did not leave a comment.

Jeffrey W.
Rating:

Super friendly and helpful employees. No problems with pick up or drop off. Returned trailer early with no problems. I would definitely recommend this location

Marcianelle P.
Rating:

Customer did not leave a comment.

david S.
Rating:

Customer did not leave a comment.

David G.
Rating:

Customer did not leave a comment.

ZACHARY H.
Rating:

The location was great and employees friendly and helpful. Uhaul overall is absolutely terrible and I will never use again. I reserved a 4x8 trailer almost two weeks out to be picked up in Monterey. I was notified the day prior that it was not available and I would have to drive two hours to Paso Robles to pick one up. I am not sure who was able to reserve the trailer I should have had. I was able to switch to a 5x8 Open trailer in Monterey after almost 3 hours on the phone with uhaul, but not until the next day which was very inconvenient. I also had to purchase tie downs and tarps from Home Depot spending more time and money. I was then told the morning of that the trailer was not available in Monterey and I would have to drive to San Jose, an hour away, to pick it up. The open trailer was not good for the luggage and additional heat ruined almost 30 bottles of expensive wine purchased while in Monterey. The enclosed trailer originally reserved would not have had this issue. The whole process, reservation system, and lack of care or helpfulness from uhaul was infuriating.

Raymond H.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

Customer did not leave a comment.

Debra M.
Rating:

Great service by all!

Kristine K.
Rating:

Add more employees to help customers

Katherine W.
Rating:

Customer did not leave a comment.

Tracy P.
Rating:

Customer did not leave a comment.

Debra T.
Rating:

Customer did not leave a comment.

Ian M.
Rating:

Customer did not leave a comment.

MICHAEL F.
Rating:

Shelby. Cory. KJ. Were all great !!

Harriet T.
Rating:

The U-Haul personnel at this location are professional, friendly, prompt and helpful. I could not ask for a better customer service experience. Thank you.

DAVID S.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

great

Ronald G.
Rating:

Enrique is awesome and makes renting a great experience. He always goes the extra mile and makes sure all the details are perfect before you leave the store and when you return the rental.

William S.
Rating:

Customer did not leave a comment.

Ambryelle L.
Rating:

Devan was an absolute delight! So kind and professional! I will definitely be back!

Jon W. | Overall Experience |
Rating:

The staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.

Jeanne V. | Overall Experience |
Rating:

Customer did not leave a comment.

Christine R. | Overall Experience |
Rating:

Customer did not leave a comment.

Sydney D. | Overall Experience |
Rating:

Very blessed to have worked with this U-Haul’s team! Such an amazing, helpful group. Thank you, U-Haul!!!!

James B. | Overall Experience |
Rating:

No problems.

kevin w. | First Impressions |
Rating:

Enrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.

Zemora D. | First Impressions |
Rating:

CUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.

Adrienne A. | Overall Experience |
Rating:

ALL GOOD

John P. | Overall Experience |
Rating:

Your neighbors are a challenge. I commend your staff in their ability to deal with them!

Denna E. | Reservation |
Rating:

Great service.

terry w. | Overall Experience |
Rating:

none

No reviews have been submitted for this location.

Back
To Top