Customer Reviews for U-Haul of Sunnyslope

2,684 reviews

9300 N Cave Creek Rd   Phoenix, AZ 85020

(602) 674-1256

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 674-1256

9300 N Cave Creek Rd
Phoenix, AZ 85020

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RODNEY L. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Joanna G. 
Rating:
5.0

Excellent!

ANDI G. 
Rating:
5.0

You have an amazing team thank you so much

LORI M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

daniel L. 
Rating:
5.0

All was good

pamela R. 
Rating:
5.0

Change nothing

SHAUNDALYN T. 
Rating:
5.0

Keep everything the same

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

The Uhaul representative was very helpful. Our trek went very smoothly.

David T. 
Rating:
5.0

Pick up and drop off we're both easy. Staff was friendly and knowledgeable. By far the best experience I've ever had with Uhaul ever!

TIMOTHY O. 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

PARIS D. 
Rating:
5.0

great staff and manager!

Aisha F. 
Rating:
5.0

Friendly and well organized, the staff made it a most agreeable experience!

Corinne C. 
Rating:
5.0

Didn't catch the name of the gentleman at the desk, but he was very kind and thorough. My 2nd time at this Uhaul. Will definitely use them again

Robyn C. 
Rating:
5.0

Customer did not leave a comment.

Shellyn V. 
Rating:
1.0

Get better customer service they did not have the truck that was guaranteed to be in stock and I got charged double for a smaller truck it crazy how much you guys burned me

CHRISTIAN A. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
5.0

It seems that I get asked questions twice. I fill everything online when I reserve it, then I get asked the same question once I get there. Either don't ask the question online or don't ask them again once I get there. That would speed up my experience. I would appreciate it.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Gina A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Na

Curtis G. 
Rating:
5.0

The manager and staff at the Sunnyslope store in Phoenix are tremendously helpful. They provide excellent customer service and professionalism. I have been renting a vehicle for the past month or so and being overly Covid conscious, they ensure that each vehicle is clean and sanitized which is the assurance I need. I will recommend this location and have already. Steve, Jennifer and Devon rocks!! Keep up the excellent work Sunnyslope Uhaul! I appreciate it. - Aisha

Aisha F. 
Rating:
1.0

Really bad customer service that's at all there is a young girl over there she don't know what she's doing and she disrespect and I think her dad working with her and he don't care

SAMER A. 
Rating:
5.0

More than you could ask for friendly on the service end wonderful.I love this Hatcher and Cave Creek office.Karen Monsees

Karen M. 
Rating:
4.0

Customer did not leave a comment.

JONATHON C. 
Rating:
3.0

Customer did not leave a comment.

DEREK G. 
Rating:
4.0

Better rate quote online before picking up. I had sticker shock when I arrived and found out it was $1 a mile extra. Truck was beat up but the photo process to check in and out was probably the most efficient way to handle this. Great staff. Good experience.

SUSAN B. 
Rating:
5.0

Thank you for the wonderful and efficient service!

Susanna L. 
Rating:
5.0

Checking in and and connecting the trailer was quick and easy. The return took 2 minutes. Great service.

Gerhard W. 
Rating:
5.0

Outstanding customer service representatives at this location perhaps some of the nicest people I've had the opportunity to interact with I would definitely recommend this U-Haul on Cave Creek and Hatcher to any one I knew and feel completely 100% sure that they would be well taken care of without a doubt I've been blessed to have countered such a phenomenal group of employees who put the customer first and delivered with a promise. Michael Criscuola

Michael C. 
Rating:
4.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

By far the best UHaul center I've ever dealt with!

ERIC B. 
Rating:
5.0

Nothing this location is perfect

Mark K. 
Rating:
5.0

The optional dolly and blankets ($10) attached to the inside back of the box were actually in the way. There should be an option to remove those of you are not going to use them.

Jeffrey K. 
Rating:
5.0

Nothing that I can think of. I was really impressed with the speed of the transaction!

Miguel R. 
Rating:
1.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

This location was great but who ever in the back office who changed my truck size without my consent needs reprimanded. This location made it right.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Samantha H. 
Rating:
3.0

Not make other customers reservations a topic of discussion for me. When making extensions due to unforseeable circumstances the provider made it know that I was inconveniencing other customers. I didn't appreciate that experience and made my rental experience feel invaluable compared to the next customer.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Easy to rent and a friendly help getting the trailer.

BRIAN G. 
Rating:
5.0

Very easy. They changed my pickup place, but it was fine. Everyone was super nice.

Tonya H. 
Rating:
5.0

Customer service was great!

SHAWN G. 
Rating:
5.0

Very efficient transaction, both when picking up and dropping off.

Jack P. 
Rating:
5.0

Lucky to get a rental due to limited supply across the us. Book it early

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

nathan H. 
Rating:
3.0

Gas was not half of a tank as told! But we still filled it to a half tank.

Carla G. 
Rating:
4.0

The truck had a strong smell of cigarette smoking. I'm talking to the point that it was coming out of the vents. I'm very sensitive to smoke and it was very irritating and I couldn't be the passenger, drove own car behind uhaul. When we returned it, the manager knew ( even said the truck number, we used, when we told him about smoke) about the smoke smell and tried getting it out before, without success.

christopher H. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI G. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Very helpful and friendly staff. Always a good experience with Uhaul.

Scott M. 
Rating:
5.0

i love my uhaul experiences. you have a pleasant staff. i recommend plastic seat coverings but overall experience is great!

Sheila W. 
Rating:
5.0

Great service location great staff, have rented there many times and same Great service

DADS C. 
Rating:
5.0

Although we had issues with the truck breaking down and having to get a replacement. Steve at the U-Haul in Sunnyslope was very helpful in getting this corrected. We appreciate his assistance and customer service!

Gustavo R. 
Rating:
4.0

I forgot to mention the battery died on the truck at one point

Tyler T. 
Rating:
5.0

The personnel are always great at this location

Thomas H. 
Rating:
2.0

Bill the customer as indicated on the record.

Bowman S. 
Rating:
5.0

Everything went well.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

They were shocked that we were rented this unsafe loud vehicle to drive

Shari D. 
Rating:
5.0

Great customer service

Desirae W. 
Rating:
5.0

There was only one thing that may want to be addressed: When I accepted the van for my use, I verified the tank was full of gas based on the gauge needle being "at" the "F". I only drove about 23 miles, but noticed the gauge was reading well below "F". I filled with gas, expecting maybe a couple of gallons. However the pump didn't auto stop until nearly 6 gallons were dispensed. Apparently the people at U-Haul were deceived by the previous customer because the needle was close enough to fool them into thinking the customer had brought the van back filled as promised. I told the returning attendant about it and he kindly refunded from my bill an amount to help compensate for the extra gas I bought for them. I have since verified via the e-receipt that the refund was as stated and am very happy with how it was handled by U-Haul. I can only guess that they fill their vehicles with gas whenever the customer does not, and check the gauge when the customer claims to have filled it. Most gauges read just beyond the "F" when they are truly full, and my only suggestion would be to more carefully check the gauges upon return or require proof of gas purchase by the customer via receipt for the gas (that will also tell them how far away the gas was purchased).

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

tHE STAFF HAVE BEEN EXCELLENT

Thomas H. 
Rating:
5.0

Create a frequent renters program to keep my information on file so I can get my rental equipment quickly.

STEVE B. 
Rating:
5.0

Great 👍

Robert B. 
Rating:
3.0

Not the best neighborhood. Check in was strange and took onger than normal. Also NOT the location I selected. What's the point of using your web app when you change the locations after the fact?!

Jeffrey S. 
Rating:
5.0

Everything was perfect. Devin provided perfect customer service.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Tried to use the phone app to check in but it doesn't recognize the location on gps - justin was super helpful though

PAUL A. 
Rating:
5.0

Always a good location to do business with....thank you

James T. 
Rating:
5.0

Customer did not leave a comment.

Kayla J. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

The experience was virtually effortless.

James W. 
Rating:
5.0

great

Thomas H. 
Rating:
4.0

Your contact center needs more agents. Also your online portal requires major enhancements. Most of the links wont work.

Chaithanya T. 
Rating:
5.0

I rent trucks here all the time and have always been treated well. The staff -Tim, I believe is his name, kinda tall, greying facial hair, is very personable and friendly. I highly recommend!

Noe G. 
Rating:
5.0

The staff are always great

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

joy A. 
Rating:
5.0

The manager was extremely helpful and got me my equipment in literally a minute I would recommend that uhaul to many others solely due to the excellent customer service!!! He deserves a raise!

Justin P. 
Rating:
3.0

Customer did not leave a comment.

JAIME M. 
Rating:
5.0

always great

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Everytime I rent from here I have always had a pleasant experience. That's why I always return to this location. Even after I moved out of the area. Thus fore, I wouldn't change a thing!

Michelle F. 
Rating:
5.0

Great experience

Scott L. 
Rating:
5.0

nothing, great service

Aevanis G. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Convenient location. Felt comfortable leaving my vehicle there during my rental which I appreciate.

Kym G. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Connemara M. 
Rating:
5.0

Allow one week rentals on the van and pickup trucks for a flat fee

Scott L. 
Rating:
5.0

Very polite and reliable staff. Moving vans and equipment have always worked without any problems (air conditioning has always blew strong and cold!!). Each of our family has received good service from this location over the years.

Jonathan T. 
Rating:
5.0

Thank you for helping us out in a pinch

Linda H.  |  First Impressions 
No reviews have been submitted for this location.

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