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Han ZCustomer Reviews for U-Haul of Sunnyvale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is very convenient. Lady who helped us was really nice, as opposed to the guy that was there when we originally made the reservations. He was a jerk and very rude. Didn't get his name.
Juan AJuan, the customer service rep, was excellent. Zero complaints. True professional. My only question is U-Haul going to reimburse me any money since I picked the truck up with 1/2 tank of gas and returned it with 7/8 tank. This is a lot of money and U-Haul should treat its customers fairly and reimburse some of the free gas you received from me.
jason vNothing to improve on. Csr were welcoming and helpful as soon as they spotted me walking up.
armando dGood service
Rajan Pclient service very nice
Rosa TJuan was great. A pleasure to talk with and a great help.
jason wGreat service thank you very much 👍🏻
Jose AAs always, excellent Customer Service hasslefree Truck Rental trailers are great just fantastic service. Thank you.
DAVID CStaff at every stage: preliminary questions, actual checkout, helping with equipment questions, to return intake -- all courteous and pleasant. Would absolutely recommend based on the people alone.
nasun cI rented a 5'x9' with ramp for moving my ATV. It was the most convenient, safe, and economical way of transporting a small utility vehicle. There is no reason to own a trailer for occasional use when one can rent a superior U-Haul trailer at a bargain cost. Go U-Haul!
HEE BThe overall pickup and drop off was very fast. Our truck was not clean, when we started cleaning after our trip we found that someone must have even puked inside the cockpit, not pleasant, for future we will not accept a truck in this condition.
Axel MHave the correct trailer that I reserved. not canceling the day before picking up trailer. The manager at U-Haul said she did not see my resevation for the trailer. However I had a printout of the reservation. Was able to rent a 6'x12' not the 5'x8' as reserved in advance. Yard man helped put the trailer on my Hitch took a picture of it and said I was good to go, Had to check my lights out by myself. Nezt morning found out the lower right tailight was not working. Had to be carefull with this size trailer were I had to use it as the 5'x8'' trailer worked for me not the 6'' x 12'. this location was a problem in the past and usually use the site in redwwod city as you can see by my previous rentals. However this was the only location with a 5'x8' available which did not happen. NOT HAPPY
randy bGreat service
ELIZABETH AThey tried to change truck size and Pick up location regardless of reservation.
Woo CEstaba muy bien
Salvador MIt is convenient to rent a truck and return it.
Taehee JSunnyvale team always been great to me. With No reservations they would get a car for me within a minutes. Thank you
HAKOB Ivery easy to drpp off.
glen wI rented a truck and the gas gauge said 38 miles to go- I was given $21.90 for gas comp credit but I had to fill it to 1/4 tank to get $21.90- pretty dumb I had to spend 60 dollars to get it to 1/4 tank- I only drive 45 miles the gas gauge is def how they get you to spend more money it is what it is I paid the extra to get on with it and be done with it
SARAH TKeep good work!
Roger Gwould be nice if parking of personal car can be permitted during the use of U-haul.
Yang LExcellent service at both check in and check out.
GAURAV GNOT HAPPY ! The gas gauge moves in 1/12 increments. I get the van at 1/2 tank, and within 1 mile, it drops to the next lowest increment. I go the gas station to see how much that increment cost me. The gas cap says E15 gas. Ethanol. I call the U-Haul 3 times before I get a person. He says ignore that. WTF does it say E15 on the cap for ? ? So I ended up putting 2 gallons, or $9.50 of gas in it, TO GET IT BACK TO HALF TANK ON THE GAUGE. $9.50 for ONE MILE! ! THAT WAS PAYING FOR THE LAST PERSONS TRIP. THATS BS…
JEFFREY RStaff was not at the desk. Once they arrived, they then asked me to remove trailer without any confirmation. Once the second employee arrived from the back to assist, he removed trailer without so much as a word. Staff was not friendly. I will not be using this location again.
Ryan GNothing to improve. Services have always been excellent.
Tom SLaea is the best! Always professional , helpful and very kind through the entire rental and return process! I’m a frequent flier and I only use this location because of her and her great crew!
Yvonne GEverything went well but it sucked that truck had only 3/8 full tank, which meant I had to refill it upon reaching destination and then along the way, I refilled to reach 3/8 again before returning it, but since analog gauges are hard to guess, I ended up filling it to nearly 1/2 and wasted $20.
Naresh STeam was great and very accommodating. Made my rental experience prompt and easy and why I always select this location as I rent trailers frequently for various needs.
ROBERT WNone. The mobile app is a time saver. A+
Jackson LNone
RANFIS VMore parking. Or some parking!
Luis GMilitary veterans discount
jeanne lExcellent at troubleshooting Santa Clara Laurelwood client interactions concerns.
Brigantia GLea was warm, friendly and accommodating. She made the process of getting my rental very easy and provided great service. Would recommend to anyone
Artur PExcellent, can’t think of anything
DAVID Cfriendly and professional
Nam YGood rental
JOSE DI had a reservation to pick up a trailer at 9:00 a.m., but the employee didn't arrive to open the store until nearly 9:30. There were several customers waiting outside with reservations, and no one communicated the delay or apologized. When the employee finally arrived, his customer service was extremely disappointing. He appeared half asleep, kept his head down on the desk while assisting us, and came across as rude and uninterested. There was no acknowledgment of the inconvenience caused by the late opening. The experience only got worse from there. We were told to go find the trailer ourselves, and then we had to locate someone to help connect it. The entire process felt like a do-it-yourself operation instead of receiving the service we reserved. Overall, this was a very frustrating experience with poor customer service. I've rented from other locations before, and they have always been professional, organized, and helpful. Unfortunately, this location did not meet those standards.
Amanda CStaff was very helpful, line not too long and she was able to accommodate my request for a particular style of moving van. Return was easy. We are a business user and overall we are very satisfied with this location. The U-Haul app, however, can use some work. I have tried (multiple times) to do full app only pick ups and I always run into a problem (uploading photos, reservation not found, etc..) If you can fix the app, that would be great and I'd happily use app only pick up (to avoid the lines). Thank you. As a business user, we rent from U-haul about 5 or 6 times a year. Maybe even more this year.
GREGG KExcellent customer service. So helpful.
quang dQue no se demoren mucho
Luis SThe first truck I got has a leaky gas tank. When I started filling it, it started leaking gas onto the floor from the bottom of the truck. Then I got a replacement, when I returned the replacement truck I got grossly overcharged for not filling it up. After that first experience, expecting me to fill a truck again is ridiculous.
Cansin CJust keep your faith in God and Lord Jesus Christ at all times because they love you and will never forsake you! “It cost $00.00 to thank God for the simple things like being alive”
ramon jHelpful, friendly, well-organized
Rachel SThe lot was completely jammed with rental trucks (I assume waiting to be rented). I could not enter the lot. The return lanes were completely blocked. Finally an employee directed me to back out the trailer onto a very busy street (he did help to guide me through the traffic, tell me when it was clear to back out) and to go into the exit. There he unhooked the trailer, and subsequently blocked the two lanes that were intended to be exit lanes. Obviously this location had more trucks and trailers than it was able to accommodate.
Douglas VNothing, the service was great
Maryann LI left my new dolly behind in the rental car (unit 5734). When I went back on Monday to claim it—after having already sent an email—the manager was absolutely terrible and rude; she refused to help, check the security cameras, or find a solution. On top of that, the rental car itself was dirty. She is truly awful at her job; as a manager, she ought to have the professional ethics to properly assist customers. I do not recommend dealing with this person.
LORENA HI was given mis-information about how to go through a toll bridge. The truck windshield was FILTHY and there was no spray in the tank. Unacceptable for a one way trip rental. No way for me to clean the window myself.
Karen WI couldn’t return the equipment it was extremely complicated and the employees were useless
Jorge EReceiving staff was dismissive and unprofessional in appearance at a minimum.
Jeremy FFriendly staff and quick service
Adrianna WBoth the worker, Lea, where I rented the 10' Uhaul truck and the Uhaul member who helped me at the storage facility were super helpful all day as I navigated picking up the items to move, extending time and showing me the storage unit sizes prior to renting a facility. They were very kind and helpful through this already stressful day of moving items and I would not recommend any changes at this time
Stephanie MExcellent Customer Service fine equipment. Everything was great. I’m a repeat Customer. Thank you.
DAVID CPaid extra for help to get vehicle strapped into auto transport, representative helping us expressed that she should have been clocked out and was clearly upset to have to be helping us out. Vehicle was not strapped in securely which led to one strap falling off entirely, which is a huge safety concern. Vehicle ended up shifting all the way to the other side on the transport, scraping the rim of the wheel. Had to delay our move to have a towing professional put the strap back on securely, after which we had no issues. Clearly, the U-Haul worker was not trained or was just in a rush and not thorough with the job as she was in a rush to clock out. Incredibly disappointing, expensive, and caused such a delay for our 2 day move.
Hannah TI was moved to this location VERY last minute (intentional no doubt on UHauls part so I wouldnt have time to make other plans). The $50 credit is nowhere close to adequate to make up for my extra time. When I arrived at Sunnyvale location, I was told-- barked at, really-- that I could not park on site, which was a big surprise. I complained and the kid helping me at the counter was insanely rude and unprofessional-- he said something to the effect of "not my problem, why are you even telling me this?". I was overcharged for gas--billed for 6 or 7 gallons when i only drove 18 miles (most of those miles due to the last minute relocaton). I called to get it corrected, and the woman I spoke to-- who did correct the error-- was pretty snippy about it. Separately, the truck was in terrible condition. The door latch jammed when the rollup was open and we had a hell of a time repairing it. A big chunk of the plascit console was loose and made it VERY difficult to release the parking brake. When i picked it up the cab smelled like a wet dog. I rent from uhaul a LOT and I have had an excellent experience with the onsite people at your Mtn View location. I doubt I'll be back due to UHauls utter disregard for me as a customer
Mike CHire new associates, the 3 people working there were like kids and all had attitudes and clearly showed they didn’t like their job, I had originally booked a cargo van for 3, at 3:20 one of them offers to upgrade me because apparently they didn’t have any even though one was sitting in the lot. As I’m getting in the upgrade I notice someone returning the van so I go back in and ask if I can use the van instead since that’s what I originally reserved and one of them kept saying “bro…bro….I’m finna kill myself for real.” Extremely unprofessional and for my first time using your company, I don’t think I’ll use it again. Horrible experience. Sorry you guys had to do your job!
Joah LCustomer service of the front desk staff was awful at the time of drop off. Staff were rude and unhelpful. They didn't explain the checkout process at all. I would not recommend this place to anyone.
Tatiana VUhaul system went down and even though I made a reservation the day before I had to do it all again. Despite poor experience the employee did a great job.
Jammy YYou need to maintain the trailers; right now, you're just renting out junk.
Henry TLuckily a worker came and offered to back the truck out of its tight parking spot, so I could drive away. The person who registered me just pointed where to go get the truck and left me on my own. The additional help was definitely needed. Thank you.
Cynthia T