Both The staff I dealt with were very helpful and nice, The whole process of taking the vechile and also dropping off the vechile was very quick and comfertable.
Basavanna OCustomer Reviews for U-Haul of Sunnyvale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My main issue with this rental is that we confirmed the day before for a 7am pick up of a truck and trailer. So, when we arrived just before 7am, I expected to check out and pick up the equipment. Unfortunately, we had to wait over 30 minutes for the trailer to be moved and attached to the truck, the truck to be swept, etc. As we had movers coming to load the truck, so this delay made our timing very tight. I don’t know if they have people flake after confirming, but I had expected the equipment to be ready and waiting upon our arrival, especially considering they had a good sized lot. Other than that, process was fine.
Lisa Kneed to work on few bugs for your app and text message connection that's all
Nicole NExcelente
david aIt was great, the worker was super helpful and kind😀
Asad DVery very good. They were supporting really good and fast. Easy to access.
Minpyo Hgreat experience again
wenjun yExtremely helpful personnel. Great location for u-haul rentals
RAJIV MThe price on the side of the vehicle is deceptive. I had to pay for 20 travel miles even though I was going less than 10. In the end I spent more than I had anticipated.
Lynne KI believe the new employee name was Fernando. Fernando went above and beyond to make sure the transaction was done promptly and efficiently, U-Haul should appreciate good employees that care for their job while maintaining good customer service, Thank you Fernando
Roman NSame as pickup location. Professional, friendly, wonderful interaction.
JAMES MPlease.clean inside of front windows, difficult to see with the dirt film while driving.
CLAUDIA RGreat experience again.
wenjun yThe manager Lea is a wonderful person and a real pleasure to work with. When I need to, I always rent equipment exclusively from this location because she and her team at UHaul always are so friendly and helpful. They go above and beyond to make the procesd a positive experience. She and her UHaul staff (Nick and Fernando helped me) are always outstanding with their customer service, and you know that you will find the best people and service at this location - they are a genuinely caring team that is always there to help you when you need them! Nick went above and beyond to provide excellent customer service, and he made my rental experience a postive one. Thank you all so much for beiing so nice, hehlpful and reliable when I need to rent UHaul equipment. You're all blessed and amazing people!
KARI RI was overcharged for an extra day, with the supplies for an extra day (handtruck and blankets) when I rented for only one day, and the invoice says clearly I returned the truck within 24 hours , I will Be calling to get a refund. I’ll ignore the overcharge of $10.50 Extra charge for a gallon of gas… by calculations these trucks are getting 6.6 miles to the gallon- I drove 40 miles and I filled with 6 gallons of gas yet was charged for another gallon.
SARAH Timprove your computer system. When your personnel gets busy a slow computer can create anxiety and tension for employees and customers. Your computer system was very slow. Very nice employees meant a lot to me.
KENNETH Seasy in and out
glen wNick is both friendly and highly professional.
Nicole WHelpful personnel
Nikolai KLa aplicación tiene muchas fallas
JEYSSON HNick was very helpful and overall very efficient. I also forgot my house keys inside the truck and he was kind enormously to call me and return those back.
Corneliu DI have used the Sunnyvale U-haul @ 939 E. El Camino Real over the last 5+ years. I have rented trucks, a cargo van most recently or supplies and have had a pleasant and professional experience each time! I specifically want to mention Nicholas, as he is friendly, courteous, knowledgeable as well as professional. I highly recommend this location and if Nicholas assists you, you're in good hands. Thank you once again for meeting & exceeding my needs!
PEGGY DNothing. It was perfect.
mark tThe service person didn’t really explain anything to me. The driver door didn’t close well. It had to be slammed shut. How the gas return was not explained and then getting charged $15 for driving 6 miles was ridiculous. After I found out I wanted to get gas but the checkin person wouldn’t let me. Renter beware.
Sal VThe $30 safemove coverage was added on pick up without ever asking me. My reservation shows no damage coverage before pick up. I talked to an employee on drop off and was able to get a refund, but overall it's still a bad experience.
HONGGANG LNothing, Great Customer Service in SVL & Fresno.
Raymundo Tnice job for nichlos sidhu he is a nice guy
gurmej sLeia is extremely helpful and professional! I am a frequent flier and really appreciate that she always remembers my name. Nick has also been there a long time and is also always helpful! I’ve never been there when they couldn’t help me!!
Yvonne GEverything went fine.
Lorne Mwindshield was filthy with bugs, sap, etc; gas tank was only 3/4.
Michael HNice. Excellent service. Everrthing goes well here. You also can dropp your rental U-Haul at late night. Return using the app.
Dominic Skeep up the good work
jose cI reserved dolly but it was not in my reservation. There was a bug in website maybe
Fazel RThe truck gas line was leaking. I tried to fill gas and the gas spilled all over. When returning it seems the guy who checked in was familiar with the issue. This was dangerous and totally unacceptable. DO BETTER!!!!!!!!!!!!
Ronen PThe gas tank cap was unscrewed and it was open. We suspect someone siphoned off gas. To report that took 30 mins and the whole effort to go early was a waste. The van was in very good shape and our move was successful. The chat part of the app could be “smarter “
Shriram GGood service
Chong YLeah and Nicholas provided outstanding customer service and support. My truck rental was smooth sailing from beginning to end.
Oliver LThe drop off is super quick. Fernando at El Camino branch made the drop off so simple and quick.
DEAN TJust want to say Nick was super helpful and efficient. He made the whole process seamless!
anthony mIt would be more precise if at the start of the mobile check in, the app tell me which truck/van and possible parking area my reserved rental is parked at.
Thien NExtremely helpful, well done job!
Marilet HWe did this last minute and the staff was very accommodating and easy to work with
Suzanne DThe trucks works very well
Huber VEveryone I dealt with at the Sunnyvale location was super helpful and friendly. Nick the manager was able to solve a booking issue for me and really helped the whole process.
ROSS LCheck in was so easy and the customer support representative was kind and helpful.
CHELLIE BWindshield was dirty.
RICHARD CFriendly service, in and out, no issues.
JIANYI LWas charged double and was told that was over gas limit. Terrible will never go there.
Jessica LI was waited on promptly. The lady who help me was courteous and knowledgeable. The unit rented to me performed fine. The store was neat and clean.
JAMES YThe right rear tire was low when I first started the truck. A technician I spoke to added air. Also the gas gauge registered below E. So I added gas before heading to my moving task. The clerks and yard staff were very helpful and courteous. I would recommend your facility to anyone looking for a good experience with rental.
JOAN SThe woman that works at this location is fantastic. Thanks!
JEREMY Mgood good
FENG ZGreat service. Very friendly and helpful. Easy in and out.
SEAN W