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RACHEL RCustomer Reviews for U-Haul of Sunnyvale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get your reservations in order, I had a reservation for an auto transport on Redwood City. Went there and had to goto Sunnyvale to pick it up. In Sunnyvale had an argument with the store manager as I was not going to return it to Sunnyvale as I live in San Matro and was to pick it up in Redwood City. They were going to charge me a one way rate. You waisted alot of my time had to take the afternoon off work to deal with the issue you caused.
JEFFREY BExcellent customer service from manager. I always look forward to working with her.
JOHN REfficient and helpful staff
JACOB RI don't know about clean, necessarily, but it did seem generally organized. The main issue was the sign directing me to the equipment drop off. It was turned in a way that was unclear, so I ended up going into the wrong driveway. If they could make this more clear, and the sign more stable, that would be helpful, especially because once you realize you're going in the wrong way, you can't back up and the location doesn't make for a convenient or practical circle-the-block attempt.
BRENT IExcellent 🌟🌟🌟🌟🌟
Khushpreet KStaff was polite and helpful.
RONALD AI have used them with every move for years. They are the best!
Judith GBest customer service and the workers is doing good job
PASIVULANGI TAmazingly easy great customer service
THOMAS LExcelente servicio al cliente , me sentí muy conforme con la atención en oficinas de sunnyvale
MARTIN AIt is perfect as is.
JOHN MGreat service and very friendly.
GARY GWhen I returned the rental, no one was at the store. The store was open and there was a mechanic working in the garage, but no one around or no signs of be back soon. After waiting for 10 minutes, I pulled up the return online from my phone and was able to go through it, take my pics, lock the truck and put the key in the drop box. 30 minutes from my arrival time and no employees around except the mechanic who would not talk to anyone. Another customer came for a pick-up and left to come back later.
MICHAEL THave the vehicle we asked for available. We had to get a larger vehicle since the van we booked online was not available when we got there even though it was confirmed online.
PRAMOD MThere is a sound in a truck i dont know what type need to be repair of that thing thank u
HARMAN BGood
Peter SThere is nothing you can do to improve the quality and professional service you get at this location. They treat you with deep respect and dignity. That’s what we want from you and that’s what I got. Thank you you.
LONNIE CHi, I visited twice during the day—once to make a reservation and once to pick up the truck—so I was helped by two different representatives. Both were very nice and helpful. There was no pressure to upsell or push insurance, though they courteously asked. The vehicle was clean and ready to go. Overall, I had a great experience with their service. Thank you!
RONALD RThank you for your service.
FIRUZ MBoth workers there were so helpful and friendly.
LAUREN FVery professional and courteous staff.
JOHNNY JUpon arrival, the check in process took 20-25 minutes and workers were not helpful. Required a long time to get the information approved
Joanne HLea and the team were outstanding. Great customer service.
BERNARD NExcellent and friendly service.
SHARON LCustomer service was great but the van needed some work,
PATRICK MAlways a good experience with Lea and her team!
YVONNE GThe store manager Lea is very helpful and warm.
LIHSHYR CTrailer was dirty, I had to hook up and un hook trailer myself. Customer service is poor.
MICHAEL RI always have no problems at Sunnyvale Ca its my trailer and go store thanks buddy
LONNIE CKudos to Nicholas (Nick) who was very helpful and courteous!
Borislav Kbrand new cargo van, great customer service esp. on return
MARGARET KStaff very helpful and accommodating.
ROBERT WEverything was perfect
ANGEL SEXCELLENT AND FRIENDLY SERVICE FROM LEA TODAY
PRESTON FBetter paper works
SAMUEL AExcelente 👌
MARTIN AIt was all great.
JENNIFER MLaea and her crew are great! Friendly, helpful, efficient! Thanks!
YVONNE GI always get great service I have been a costumer for a lots of years U-haul is the best for rentals
Jose Pon time.
FNU RThe owner is amazingly kind and thoughtful.
RITA SI didn't get his name, but the employee who helped me with the rental went above and beyond to be flexible, make my move less stressful, and even offer kind advice on how to drive the 26' foot truck with auto trailer.
TIMOTHY BVery good customer service, Made this rental real easy.
HAMID RThe lady (sorry, didn't catch her name) that helped me out in the morning and again in the afternoon is the best UHaul rep I've ever dealt with. Give her a raise!
GERARD OI am waiting for a call back on my entire experience
SHEREE BLea is fantastic ! She explains the alternatives very well. Great customer service.
ANDREW AThe Owner provided fast efficient service!
NICHOLAS HSidhu did a great job!!
BALAJI KGood place to do the business. Keep doing the excellent job. Wonderful experience.
AHSAN RWhen I arrived to return my rental trailer on Fri Aug 15, 2025 there was a long line of vehicles returned but not yet checked in. The gentleman at the counter advised me that I could just drop the trailer in another part of the lot and he'd send me an email receipt. The next day, I got three hang-up phone calls that turned out to be from U-Haul SF. Normally I block hangup calls, but since I had not yet received that email receipt, I googled the number and discovered that it was UHaul. I called the Sunnyvale location and got no answer; the call rolled over to the national call center. Jaden contacted the Sunnyvale store and told me that they promised to do the return paperwork right away. She also said I'd get that email receipt within an hour. I asked her for a call reference number or her unique identifier in case it did not arrive. She was not able (or willing) to provide this info. She seemed convinced that UHaul's IT systems would work flawlessly, in spite of the fact that the very reason I was calling was due to my failure to receive a receipt for my return. I have rented from Sunnyvale multiple times and have always received excellent service from Jonathan, Lia and Carlos. I did not get the name of the person who promised me a receipt but did not deliver it. - Suggestion: add more staff at peak rental or return times, like the beginning and end of weekend days. - Allow staff to stay past closing to resolve ALL returns on the day of the return. - DON"T make hang-up calls!!!!! Period. Full stop.ALWAYS leave a message! - Implement a system that generates unique reference IDs for every customer interaction, especially phone calls. Issue unique identifiers to every phone CSR. Thanks for listening :-)
JOHN PVery quick and easy
DAVID GThe guys at the counter was super nice and helpful. The truck was sort of clean but not well maintained. The driver visor is broken and kept falling during the drive - this vehicle is not safe for longer drives and should only be rented for in-town moves.
GALINA MNothing to improve. The staff was wonderful, and the equipment was clean and perfect for our needs.
Teresa LVery easy to return
ROBERT WIt seemed like they needed a new computer.
Ann MThe vehicle was low on gas and they charged me 51 more for gas and I only used the car 10 miles and I went to put in the gas I used and they told me no that it was too late to do it so it seems in very bad taste for me as a customer to charge me 51 for 10 miles and also 60 for the service 110 dollars for a truck 10 miles is too expensive
SANTIAGO NThank you to the worker that helped me by extending my return time that is awesome customer service thank you again
KATHLEEN ZThe first truck I picked up as soon as I pulled out of the lot the check engine light came on. So I turned back around and returned it next truck soon as I pull out the lot the tire pressure light came on and said I had low air pressure. Went to the gas station to purchase some air the entire day it kept giving me a low airpressure.
KARLA RTruck did not smell good. Back tire was very low. Didn’t notice it until after we were done moving.. the tire could have caused a major accident. Truck window was not clean. Had to wash it myself..
MONICA GLea Wong and Payam were fantastic in getting the trailer hitch set up. There was an issue in finding an electrical adapter. They did troubleshooting and came up with a solution. I really appreciated their focus in solving the problem and getting me on my way.
PAULA RCarlos and Lea were very helpful when I was ready to pick up my truck. Pima (I hope that is correct) helped me with the return. Overall they made the move day flow so much easier.
PEARL HThe check-in staff is efficient, friendly, and helpful. But there are many customers on Saturday, so the line is long.
Youye X