I enjoyed driving and truck is well maintained.
VENKATESHKUMAR CCustomer Reviews for U-Haul of Sunnyvale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff
ESTHER Cvery disappointing this is the location that I always go to
LINDA GU-Haul system was down so service was very slow. Even with that if online checking is available then pickup without standing in line should be offered. Even for the trailers. Employees were stressed and frazzled.
Thomas JMistake in final billing. My coverage was changed after the truck was returned. Need to request a refund now.
RAJEEV KNice
AMANDEEP SThe app didn't allow me to proceed with return, something was wrong and I couldn't complete the return process in time. Why charged 2 rental periods?
NIKOLAI MI worked with Lea Wong and she was patient and helpful. The pick up location is really convenient and they have a wide range of trucks.
JONATHAN EThe employee was very knowledgeable, helpful and accommodating!!! It’s difficult to find people in their 20’s that are willing to work…. But the young man that helped me was the Best 👍🏽
ERIC SThis location was the original I picked to rent my equipment. After selecting on the app, they called and told me they didn't have a truck for me available. Assigned me to a liquor store location. That other location did not have the truck for me at the promised time and I had to come back to this location to rent it. At that time apparently one was available. So ultimately got the truck from the location that was convenient to me but with a 2 hr delay and 2 miles of walking in the rain. Reference reservation 12880072 that was the original reservation until the persona that helped me on the phone created this new one. I'm still waiting for my 50$ guarantee on that one. Overall very good clean location.
LUIS OOn rainy days, be sure to close the train car doors properly, as there will be rainwater on the floor of the carriage.
WENQIAN TGreat customer service.
NAYIB DGreat team that helped me pickup and were excellent providers of the service. Pay them more to keep them on your team. Add one more person to the weekend team to help them in their work. I would recommend the location to anyone looking for a rental from U-Haul. Keep up the great customer service!
BRIAN BGreat customer service, the Gal at the counter is a blast, and obviously keeps the place up looking like the best U-Haul rental place I have ever been to!
SKY IStaff was very knowledgeable and friendly.
Zecheng DThe manager was super friendly and the whole process was quite simple and painless. The vehicle drives a little bumpy, but not too bad. Overall cost is a little high, but still within reasonable range. Satisfied overall and will use again in the future.
LEI ZThe Sunnyvale location was well maintained, and the staff was helpful.
ELIZABETH MThe customer service over the phone is terrible. I spoke with Janell because I had a small problem. She was clueless, not helpful, seemed annoyed and offered no options. I called the toll free # for advice. Janelle was useless. Very disappointing.
RAMON IExcellent customer service during pick-up. Professional. Helpful at hooking up the trainer and training me.
PETER LFast efficient and friendly brand new van Thanks
TANYA OVery supportive and friendly staff
ANDREW KEverything was perfect at this location, the manager or lady working there was excellent and was a rock star!
SKY IStaff at the Sunnyvale U-haul were fantastic. Pick up was a breeze with Anna and drop off with Payam was also really quick and easy. Both were friendly and very efficient. (Sorry if I butchered the names of the staff)
ANTONIO RThey guy who was manning the store and checked me out was great. Very helpful and fast. Unfortunately the equipment was poorly maintained or never maintained. It took us 30 minutes instead of 10 seconds to undo the strap from ratchet mechanism because it wouldn't release properly since it was never lubricated. I would have put some lubricant on it myself but I ran out of time because I wasted it struggling to undo the strap. And it wasn't just me but everybody who tried to help struggled with it and they are all body shop workers. Everyone involved was pretty pissed off and they asked me to return to Uhaul to get another one but this was the only one within 30 miles.
BARTON Cgood experience have used in past
MICHAEL WThank you Lia, Nick and the team.
AHMED SI am an international traveller (from hk), and the U-haul app is only available for the US App store, the error message was "the app not avaiable for your region"
Chi kSmooth
RICHARD JThe pricing is just too high
RAMANJEET KGreat service from agent and process is much smooth.
CHANDRA SI was very impressed with my first rental of a U Haul. A few hours later I returned to re rent for a different job. I realized the time saving was worth the expense. The employee was helpful. informative, patient and calm. I would recommend this U Haul location to anyone seeking a great experience during the stressful days of moving.
DEAN IAwesome service!!!
JOAOCLEBER MGreat customer service and great vehicle selection. Vehicle was pristinely clean and carried all of my things like a fully fed mule
PRESTON PIt was difficult to decide how much gas was used on our entire trip !
ALBERT CEverything was good
HERBERT SThis location needs to check their trucks. Had a bad expiren e with 2 trucks leaking gas. The first truck was replaced. But the second one was also leeking when filling up but would stop once you let go. I lost 25% of gas everytime I filled up.
WILLIAM RStaff was very friendly and helpful.
GREGORY HCustomer service is the Best!!
SHARI TGet your reservations in order, I had a reservation for an auto transport on Redwood City. Went there and had to goto Sunnyvale to pick it up. In Sunnyvale had an argument with the store manager as I was not going to return it to Sunnyvale as I live in San Matro and was to pick it up in Redwood City. They were going to charge me a one way rate. You waisted alot of my time had to take the afternoon off work to deal with the issue you caused.
JEFFREY BExcellent customer service from manager. I always look forward to working with her.
JOHN REfficient and helpful staff
JACOB RI don't know about clean, necessarily, but it did seem generally organized. The main issue was the sign directing me to the equipment drop off. It was turned in a way that was unclear, so I ended up going into the wrong driveway. If they could make this more clear, and the sign more stable, that would be helpful, especially because once you realize you're going in the wrong way, you can't back up and the location doesn't make for a convenient or practical circle-the-block attempt.
BRENT IExcellent 🌟🌟🌟🌟🌟
Khushpreet KStaff was polite and helpful.
RONALD AI have used them with every move for years. They are the best!
Judith GBest customer service and the workers is doing good job
PASIVULANGI TAmazingly easy great customer service
THOMAS LExcelente servicio al cliente , me sentí muy conforme con la atención en oficinas de sunnyvale
MARTIN AIt is perfect as is.
JOHN MGreat service and very friendly.
GARY GWhen I returned the rental, no one was at the store. The store was open and there was a mechanic working in the garage, but no one around or no signs of be back soon. After waiting for 10 minutes, I pulled up the return online from my phone and was able to go through it, take my pics, lock the truck and put the key in the drop box. 30 minutes from my arrival time and no employees around except the mechanic who would not talk to anyone. Another customer came for a pick-up and left to come back later.
MICHAEL THave the vehicle we asked for available. We had to get a larger vehicle since the van we booked online was not available when we got there even though it was confirmed online.
PRAMOD MThere is a sound in a truck i dont know what type need to be repair of that thing thank u
HARMAN BGood
Peter S